Instagram Customer Service Issues

Hello, my name is Jess Ann, and I own the Instagram account @jessicarocksduhh. Recently, my account was compromised and changed to "jessicarocksd11." Despite being able to briefly access it through facial recognition, the hackers regain control swiftly. This has left me locked out as they continue with their phishing activities. I have been sending numerous emails to Instagram's help desk, but so far, I have not received any assistance. All I want is to regain access to my original account.

While I was traveling abroad, I usually used my Instagram. Unexpectedly, I got logged out. When I tried to log back in, I couldn't receive the OTP code because I was overseas, resulting in my account being deactivated. I've followed the recovery steps, but it's been a week without a response. I just want my Instagram account reinstated so I can keep in touch with my loved ones. Please help!

Yesterday evening at 6:00 pm (4:00 pm MSK), my email was hacked, and through my email, my Instagram was compromised. The hackers messaged my friends pretending to be me, saying that my mom was sick and asking for money. Around 7:00 pm my friends contacted me about it. I managed to regain access to my email, but when I tried to log into Instagram, the perpetrators had already changed both the password and email associated with my account. I tried to recover it through my phone number; I received a 6-digit code, but then they asked for an authentication number which I didn't have. I was also asked to complete a video selfie, but I couldn't do it as the process froze after 5 seconds each time, resulting in an error. I attempted this about 10 times, and now I've reached my recovery limit for the day. I have to wait another day until tomorrow. How can I be sure that everything will work out tomorrow? Please help me recover my Instagram account with the username nadushka_family. My email is [redacted] and [redacted] My phone number is [redacted]5.

Subject: Help Needed - Account Disabled I am reaching out because my Instagram account, mr_mehra__143, has been disabled, and I am unsure of the reason. I have always abided by Instagram's rules and have cherished the memories connected to my account. I kindly request Instagram to reinstate my account, and I promise to ensure no rule violations occur in the future. Your assistance in resolving this matter would be greatly appreciated. Thank you.

Hello, I am reaching out because my account, @s.patel27, was hacked approximately two hours ago. The hacker has been posting on my story and sending messages to people I follow, requesting money. Unfortunately, three individuals have already sent £[redacted] to this hacker who has taken over my Instagram account. I have attached a screenshot displaying some of the posts and messages. I attempted to recover my account, but the hacker removed my email and phone number before I could address the issue through email. I kindly ask for assistance in retrieving my account and removing the unauthorized posts. Thank you for your help.

My Instagram account has been hacked by someone who wanted to make an investment using Cash App. I mistakenly clicked "yes it was me" when the notification indicated someone was trying to access my account. Now, I am unable to regain access, as my email is not linked to that account and the hacker changed my username. They have started posting investment-related content. The new username is _drippichakra._, previously it was drippichakra. The profile picture shows me wearing a brown hoodie and holding up a middle finger.

Two weeks ago, I received a notification that my account was blocked due to unwanted content. I didn't post anything controversial, neither about politics nor nudity - nothing. I couldn't log in for a few minutes. Then it unblocked by itself. I logged in and used the account @familypsy_el peacefully. Later, I decided to do a live stream, and I got a message saying it's not allowed - my account is blocked from streaming. 1. I don't understand - what for? I clearly didn't do anything violating. 2. How can I restore the ability to do live streams on this account? I can go live from my other accounts without any issues. Everything is working. I have tried deleting the app and reinstalling it, changing the password, and restarting the phone.

My account was restricted from liking, posting, or commenting on content due to activity that violates Instagram's policies. Approximately a month ago, I utilized an app to mass unfollow users, resulting in a temporary restriction on my account. However, I have not engaged with any similar services since that incident. Despite following Instagram's directive to change my password, I encountered this latest restriction. Any insights or assistance would be greatly appreciated, as this block is detrimental to my successful theme page.

A friend of mine got their Instagram account hacked without my knowledge. The hacker pretended to be them and messaged me about a fake fundraiser. Believing it was my friend, I shared my account details, leading to me being locked out and messages being sent to others. I need to regain access to my account to inform everyone of the hack and retake control. I would appreciate it if Instagram could remove the scammer from my account and shut them down. I'm eager to restore my access on Instagram.

Good day, I'm reaching out because my Instagram account @headshot_weddings has been hacked. The hacker added their Nigerian phone number as 2FA, which is +[redacted][redacted]. The email associated with the account is [redacted] The original password for the account was "headshot" in all lowercase letters. I'm really worried that the hacker might delete the account if I don't comply with their demands. Any assistance you can provide would be greatly appreciated. Thank you.

Hello, my Instagram account was hacked last night by someone pretending to be a friend. I had to create a new account, and people are reporting the old one because the username and email have been changed, so I can't access it anymore. The old account was under the name tifennlbtattoo. The hacker changed it to Oussama__jidal. The new account I created after that is under the name tifenntattoo. Thank you for your help.

I have this account I haven’t used for a long time because I got locked out. I remember the password and can log in but need a security code to confirm it’s me. It offers to send a code to my email or phone, but I don't remember either. I changed my phone number and can't recall it. I really want to access this account, please help me!

My account has been compromised by a hacker who is pretending to be me and engaging in scam activities to deceive people. Despite reporting the fraudulent account @Miz_Pereira12823 multiple times, it remains active. Seeking assistance to have this account removed, I have reported the issue to the FBI due to the significant financial losses victims have suffered. Urging for a thorough investigation into this account, as it has victimized individuals within my circle and likely more. It is essential for Instagram to collaborate with law enforcement agencies by providing any pertinent information for their inquiries.

Hello, I am Roxane Soler. My Instagram account was hacked on Monday, December 20, [redacted], around 3:30 PM. I immediately changed my Facebook password. My password and email address ([redacted]) were changed, but not my phone number ([redacted]). Despite several attempts, I receive the first code but not the second one. Instagram does not allow me to access my account. When I try to recover my account, I answer all the questions correctly but the app keeps closing when I reach the verification video stage. I somehow managed to provide my original signup email address, the one I am using to contact you. The hacker is sending messages to my followers asking for help, and I suspect they are involved in financial scams. I will send you videos and photos to help you understand and assist me. Best regards, Soler Roxane

Hello, I'm Roxane Soler. My Instagram account, roxaneslr, was hacked on Monday, December 20, [redacted], around 3:30 PM. I immediately changed my password on Facebook. My password and email address ([redacted]) were changed, but not my phone number ([redacted]). Despite several attempts, I receive the first code but not the second one. Instagram does not allow me to access my account. When I try to recover by indicating I don't have the right email or phone number, I confirm that I appear on the account, but when asked to make a video, the application closes as if there is a bug. Ultimately, I somehow managed to input the right email with which I registered, the one I'm using to contact you. The hacker is sending messages to all my followers asking for help. I suspect fraudulent activities. I hope you understand and can assist me. Best regards, Roxane Soler

Hello, I would like to delete an account as I no longer have access to the password, phone number, or email address since I have changed all of them. I have posted two photos that I would like to remove. The account in question is @hibazine1. I can provide my ID card where you can see the name as Hiba Z. as the last name. I was under 13 years old, I believe I was 11 when I created the account. Thank you.

Hello Instagram, My account has been deleted, and I am having trouble logging in. This account is very important to me, and I have tried many times to regain access without success. Can you please fix this issue and help me retrieve my account? Thank you. Initials: S.R. Instagram username: saralajesus Facebook ID: Reflinruth (saro)

Hello Instagram, I am reaching out because my Instagram account has been deleted, and it is of great importance to me. I have tried many times to log in, but I have been unsuccessful. My account is not showing up, and I would appreciate any assistance in retrieving it. I created my Instagram ID through my Facebook account. My Facebook ID: Reflinruth (Saro) My Instagram username: saralajesus with my photo attached. Thank you for your help.

Hello, I am Ievgenia. My Instagram business account got hacked and deleted. I need assistance in recovering it. I have all the required evidence to prove that I am the rightful owner of the account and I am willing to provide any necessary documentation. The previous name of the Instagram account was papadipasta, and the linked email address was [redacted] The Instagram handle of the deleted account that I can still see on Facebook Ads Manager but cannot access is @__deleted__bhiebedcjddjbfceh. The phone number linked to the account was +[redacted] 67 [redacted], and the account was registered in Ukraine. I am the owner of a restaurant.

I recently updated my contact information on Instagram after many years of inactivity. However, the next day when I tried to log in, I was unexpectedly logged out. Instagram prompted me to confirm my ownership by sending a security code, but the only options available were my original email (that I no longer have access to) and my old phone number. What steps can I take to regain access to my account under these circumstances?