The following are issues that customers reported to GetHuman about Instagram customer service, archive #296. It includes a selection of 20 issue(s) reported December 24, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
Hello, I need assistance. I haven't logged into my account recently since I usually access it on my phone. However, I changed my password from my computer and now I am logged out from my phone as well.
The issue is that I am locked out of all my devices, and I have two-factor authentication enabled with an old phone number I no longer use. This is a major problem for me as I cannot receive the authentication codes.
I desperately need help to regain access to my account. Thank you.
I changed my password and have been logged out from all devices due to two-factor authentication. Unfortunately, I do not have access to the security codes as the phone number linked to my account is outdated. This setup was put in place around [redacted].
Reported by GetHuman6947694 on Friday, December 24, 2021 11:17 AM
Dear Sir/Madam,
I would like to seek your assistance regarding a mistake I made. I accidentally unfollowed many people from my account, and now I am facing an issue on Instagram. A message appeared on my Instagram stating that my account was compromised, asking me to change my password. However, to change my password, I need my old password, which I have forgotten. When I tried the "Forgot Password" option and entered my email or phone number, I received a link. Unfortunately, clicking on the link led me back to the compromised account message.
I assure you that I did not intend to violate any Instagram policies. Please help me resolve this matter.
Instagram ID: bikrojit26
Reported by GetHuman-bikrojit on Friday, December 24, 2021 2:27 PM
Hello Instagram team, I am seeking assistance regarding my disabled Instagram account, "_mr.__sourabh_____." I humbly request the restoration of my account, which I understand was disabled due to my mistake of posting adult content. I sincerely apologize for this error and assure you that I will adhere to your terms and guidelines in the future.
Thank you for your attention and understanding.
Name: Søûrãbh Chouhan
Username: __mr.__sourabh_____
Email: [redacted]
Phone: [redacted]
Best regards,
Sourabh Chouhan
Reported by GetHuman6948175 on Friday, December 24, 2021 3:18 PM
My account was hacked, and the username was changed from danielleansweeney to daniellean_sweeney_. The individual who hacked me now has two-factor authentication on the account, making it impossible for me to recover my password. I have the original email and phone number linked to the account, but I do not know the last authentication code since the hacker set it up. I need urgent assistance, please help me resolve this issue!
Reported by GetHuman6948506 on Friday, December 24, 2021 5:13 PM
I am having trouble accessing my Instagram account. I suspect someone may have deactivated it as I am unable to receive the password reset email. The login link is now being sent to [redacted], which is not my email address and has never been associated with my account. When trying to connect through Facebook, it directs me to create a new account instead of linking to my existing one. My friends have also attempted to access my account, but it is empty. I would like confirmation that my account has been deactivated and information on who is associated with the [redacted] email address.
Reported by GetHuman6948963 on Friday, December 24, 2021 8:12 PM
Mon compte principal @jose.__.mosquera a été piraté. L'adresse mail associée était [redacted] Je ne peux pas accéder à cette adresse jusqu'au 28 décembre à cause de problèmes d'authentification. Certains de mes contacts affirment pourtant qu'elle est toujours active. J'espère pouvoir récupérer ce compte dans les 30 jours. Il contient beaucoup de souvenirs et j'aimerais le retrouver. Pouvez-vous m'aider ? Je suis anxieux et attend une réponse rapide. Désolé pour les messages répétitifs, mais je suis vraiment nerveux. Merci et bonne journée.
Reported by GetHuman6949038 on Friday, December 24, 2021 8:42 PM
Hello everyone, I'm reaching out for assistance with my Instagram account. I've been locked out of my account and received a message saying I am under 13 years old, but I am actually 24 years old. I made an error in my information a few years ago, leading to this issue. My Instagram handle is @nima._.[redacted]. I would appreciate any help with resolving this so I can share updates. I have been unable to access my account for nearly a week now. I was looking forward to sharing news about my upcoming wedding with friends, but I'm unable to do so. I'm feeling exhausted and upset about the situation. I am over 13 years old, and you can confirm this by viewing the photos on my account. Thank you for any assistance you can provide.
Reported by GetHuman-nimafall on Friday, December 24, 2021 8:46 PM
Hello, my fellow Instagram users. I am facing an issue with my Instagram account as it's stating that I am under 13 years old when I am actually 24. I made a mistake several years ago with the information, and now I am unable to access my account. My Instagram handle is @nima._.[redacted]. I would appreciate any assistance you can provide. I have been unable to log in for nearly a week, and it's been difficult not being able to share updates, especially because I am getting married this month. I am feeling quite upset about losing access to my account. Please help me resolve this issue. Thank you for your support.
Reported by GetHuman-nimafall on Friday, December 24, 2021 9:13 PM
I am deeply troubled as I have been facing a distressing situation lately. A friend messaged me on Instagram asking for assistance, and although it seemed suspicious, I did not realize the severity of it. They requested a link to help them access another account, which resulted in compromising my own passcode. Subsequently, the hacker accessed my Facebook account, changed the associated email, password, and phone number, and locked me out. Despite my attempts to seek help through the Instagram support system using my original email (listed below), I encountered errors and could not proceed. The hacker is now demanding $[redacted] from me, threatening to delete my account, which is causing me great fear. Any guidance or support to resolve this would be greatly appreciated. Thank you for your assistance.
Reported by GetHuman-annabugg on Saturday, December 25, 2021 3:08 AM
Good morning, Instagram Team. I hope you are well. I am Aniket Tyagi, the owner of KK Eventz & Celebrity Management. I have some upcoming projects as a music composer in the Indian music industry. I am facing issues as I require verification to grow my business. Kindly verify my accounts at your earliest convenience.
Instagram Account Details:
@anikettyagiofficial
@kkeventzofficial
I have attached my national ID proofs for your reference. Please review them and proceed with the verification.
Thank you,
Aniket Tyagi (CEO of KK Eventz & Celebrity Management)
Reported by GetHuman-annikett on Saturday, December 25, 2021 8:14 AM
Hi Instagram,
I'm unsure why my account was disabled. To my knowledge, I have not broken any of Instagram's rules. My account holds many memories for me. I respectfully request that you reinstate my account and I pledge to adhere to Instagram's guidelines in the future. Please restore my Instagram account.
Username: krushaanyadav
Email: [redacted]
Thank you.
Reported by GetHuman-krushaan on Saturday, December 25, 2021 12:13 PM
Dear Customer Service,
I am seeking assistance as my Instagram account, "subhash_kumar5870," has been disabled, showing a "user not found" message due to a violation of community guidelines. I am unsure of what led to this issue or what I might have done wrong, but I apologize for any mistakes made. I deeply regret any wrong actions and feel remorseful.
My Instagram account holds many precious memories, and I am committed to adhering to all of Instagram's rules in the future. I kindly request the restoration of my Instagram ID.
You can reach me via email at subhash [redacted]
Looking forward to your reply.
Reported by GetHuman6950325 on Saturday, December 25, 2021 2:47 PM
My account was hacked by @neilya_karazhanova, and false information about a child with fake details was posted. They also uploaded pictures of my documents and are sharing my personal information. They changed the email linked to the account, and I am unable to regain access. I request the removal of all information on the page and for the page to be deleted entirely. I can provide all necessary details to confirm my identity and prove that I am the account owner.
Reported by GetHuman-nneilyah on Saturday, December 25, 2021 3:15 PM
Hello Instagram team,
My account is temporarily locked, and I need your help. I have lost access to my registered phone number and email address. I kindly request the restoration of my Instagram account. I am familiar with your privacy policy and hope my account can be reinstated promptly. Thank you very much.
New number: [redacted]
Email: [redacted]
Username: Imra.nkhan7827
Reported by GetHuman6950543 on Saturday, December 25, 2021 5:12 PM
My Instagram account, banerjee_pranav22, was temporarily disabled on December 23rd, stating that it shared an ID with a 3rd party, but I did not do this. I reported the issue and changed my password. Instagram has not taken any action. When the ban was supposed to be lifted today, I was asked to change my password again. After doing so, the ban was extended until the 28th. I am frustrated with Instagram's handling of this situation and will pursue legal action against them.
Reported by GetHuman6950585 on Saturday, December 25, 2021 5:33 PM
On the 13th of December, [redacted], around 11 PM, my page @maryturetskaya was unreasonably deleted after I changed my privacy settings from "private" to "public". I did not receive any prior warning messages regarding any violations of Instagram rules. Currently, I am unable to log in to the @maryturetskaya page even via Facebook, despite it being linked. This issue seems to be a result of an automatic technical error as the system flagged an increase in followers after the page went public, which I did not approve. Unfortunately, attempts to create a new page under the same name are unsuccessful due to the system indicating that the nickname is already in use. I have been trying to contact Instagram support for two weeks now, but have not received any response. I kindly request the restoration of my @maryturetskaya page and access to it.
Reported by GetHuman-mturetsk on Saturday, December 25, 2021 6:40 PM
I recently experienced an erroneous deactivation of my Instagram page, @maryturetskaya, due to automatic algorithms. On 12/13/[redacted] around 11pm, my page was mistakenly deleted after changing privacy settings from "private" to "public". Despite no prior warning messages about rule violations, I cannot access the page through Facebook, which it was connected to. I suspect a technical error as the algorithms may have flagged the sudden influx of 40 subscribers after opening the page as suspicious. Unable to create a new page with the same name, as it shows as in use. Despite multiple attempts to contact support through Instagram and email, no response has been received in two weeks. My page serves as a personal diary and educational platform for students interested in studying abroad, focusing on universities in Russia and life in Germany. I am seeking assistance to restore access to my non-commercial page, @maryturetskaya, for continued sharing of informative and educational content.
Reported by GetHuman6950684 on Saturday, December 25, 2021 6:45 PM
My Instagram account has been hacked. I sent an email to them, they requested a picture of me with a handwritten code, which I provided, but I have not received any response. I also reached out to Instagram via email, but still no reply. I am frustrated because the hacker is now targeting my friends and asking for money to return my account. I'm asking for help urgently to recover my account. It is unacceptable that nobody has reached out to me yet. I understand Instagram has many users, but they should establish a better system to verify hacked accounts and allow users to recover them with proper evidence. Please assist me promptly.
Reported by GetHuman6950812 on Saturday, December 25, 2021 8:20 PM
Since December 23, I have been attempting to create new business accounts on Instagram with the following usernames: msg_knitting_studio, msg_bags, and msg_handmade_studio. The emails used were [redacted], [redacted], and [redacted] I encountered registration issues with each attempt, requiring me to re-register. Unfortunately, when trying to re-register, I was unable to use the same usernames and emails. I'm seeking advice on how I can successfully reuse these specific usernames and one of the mentioned emails.
Reported by GetHuman-mkedika on Saturday, December 25, 2021 9:12 PM
Hello,
My name is Keerthana from Chennai, Tamil Nadu. My account got hacked by one of my followers who tricked me by offering a giveaway. Although I initially declined, I ended up falling for it due to being naive and having a mental block. He instructed me to register on a certain link and change the ID to [redacted] and the account name to Kmbvisuals in my personal information. Subsequently, my account, keerthuariyana, was hacked by him. Please assist me in recovering my account.
Reported by GetHuman6950868 on Saturday, December 25, 2021 9:12 PM