The following are issues that customers reported to GetHuman about Instagram customer service, archive #286. It includes a selection of 20 issue(s) reported December 12, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
Greetings,
Due to accidentally selecting an age under 13 while editing my date of birth on the page, my account is inaccessible. When I try to log in, I am prompted with options to either request a review or exit. I choose the review option, input all the required information, but the website does not proceed and prompts me that some fields need to be filled out, even though I have already provided answers to all the questions. I would appreciate your guidance on this matter.
Reported by GetHuman6903720 on Sunday, December 12, 2021 3:42 PM
Whenever I open Instagram, I can browse for about two minutes before a message pops up claiming my account has been compromised due to giving away my password for likes and followers, which is untrue. I haven't shared my password or used any third-party apps for likes. The message prompts me to change my password to continue using the app. I've tried changing my password, updating the app and my phone, restarting both, and even reinstalling the app, but the issue persists. I would greatly appreciate it if this could be resolved so I can use Instagram without interruptions. Thank you for your assistance.
Reported by GetHuman6904027 on Sunday, December 12, 2021 5:58 PM
Please assist me in restoring my account, TEAMYONASCHAMPIONS. This account is essential for my livelihood, and its recovery is crucial. I am extremely frustrated by the lack of response and support in resolving this issue. I have invested in boosting posts as a paying customer, and now that I need assistance with regaining access to my account, I am unable to find the necessary support links. My email, password, and phone associated with the account have been changed due to hacking.
The account is linked to my Facebook page, TeamYona, where I have worked hard to build up close to [redacted] followers over the years. The hackers have contacted my contacts with fake giveaways, resulting in my account being disabled. It seems that someone is using my old user ID and name. Despite numerous emails to Instagram, I have not received any response. I am willing to take any necessary steps to reclaim my account.
Reported by GetHuman6904950 on Monday, December 13, 2021 1:05 AM
My Instagram account was disabled after I sent a humorous but inappropriate video to a friend as a joke. I did not receive a warning about violating the guidelines. I have reached out to Instagram, but the responses have been limited. I attempted to use the provided option to re-enable my account, but due to COVID-19, there are fewer staff available to assist, and it hasn't been resolved. I've tried calling multiple times without success. I am unsure of what steps to take next. Your assistance with this matter would be greatly appreciated.
Reported by GetHuman6905173 on Monday, December 13, 2021 3:57 AM
I was logged out of my Instagram account and when trying to log back in, it requests a confirmation code sent to my phone, but I never receive it. I have attempted to log in multiple times on different devices and browsers after clearing my cache. After contacting Instagram, they informed me that my account was disabled. When trying to report the issue through the form provided, I couldn't log in, leading to a dead end with no further assistance. I am unsure why my account is disabled and have received no response from customer support after leaving a voicemail. My main goal is to regain access to my account.
Reported by GetHuman6905330 on Monday, December 13, 2021 5:57 AM
Instagram @uralzavodit linked to phone number +[redacted]7. I can't access my account; it shows "Your account has been hacked" and "You have violated the Community Guidelines." Most likely, the rule violation was caused by the actions of attackers, with whom I, as the page owner, have no connection. Resetting the password is not working; the system says, "You have entered the old password incorrectly."
How can I regain access to my Instagram account?
Yuri
Reported by GetHuman6905345 on Monday, December 13, 2021 6:10 AM
My Instagram account was disabled abruptly without any explanation. Despite reaching out to Instagram multiple times, I haven't received a single response. This is distressing because my account had 12k followers, and I depended on it for generating income through brand collaborations.
I am frustrated that I cannot retrieve 10 years' worth of images that were solely on Instagram. As a European consumer, I believe I have the right to access and download my personal data from their platform. If Instagram chooses not to reactivate my account, I request at least the ability to download my images.
Reported by GetHuman6905912 on Monday, December 13, 2021 12:36 PM
My Instagram account @Dat_Nigga_Draco was hacked. This morning, my friend's account messaged me, asking for my number to send a code. I thought it was my friend, so I sent the code. However, someone logged into my account, changed my email and phone number. I confronted the hacker via text at [redacted], and he claimed to have also hacked my friend's account, @1111xjx1111. I have screenshots as evidence and can provide videos to verify my identity. Please contact me at [redacted]. I urgently need access to my account, which I've had for a long time. If retrieving it is not possible, please ensure the hacker cannot misuse my account to target others.
Reported by GetHuman-aaringra on Monday, December 13, 2021 1:06 PM
Dear Sir/Madam,
I am writing to report an issue with my Instagram account. As of this morning (13/12/[redacted] - 12 noon), I have been unable to access my account as it continuously displays a message stating "your account was compromised." Despite multiple attempts to change my Instagram ID and passwords, the issue persists. This problem is preventing me from using Instagram effectively.
I kindly request your assistance in resolving this matter promptly.
Thank you for your attention to this concern.
Instagram ID: shubham.m.
Reported by GetHuman6906905 on Monday, December 13, 2021 4:32 PM
Since last night, I have been experiencing issues with my Instagram account. I encountered the password change page where I entered my old password, new password, and confirmed the new password. However, even after resetting and changing my password multiple times in the last 24 hours, the same issue persists. I am unsure of what steps to take next. I seek assistance in resolving this problem as my account keeps returning to the password change page. I am willing to share screenshots of my account page. Please help me with resolving this issue. Thank you.
Reported by GetHuman-neshatim on Monday, December 13, 2021 5:13 PM
A couple of days ago, my account was hacked and the username was changed to "david_coleman12348." Although I managed to regain access through Instagram's verified process and recovered my followers, my posts and pictures are still missing. Despite trying to change the profile back to my correct information, the username remains as david coleman. Whenever I submit the changes, it reverts back to the hacker's information. Additionally, when I try to use my original username "angela_barginear," it shows that the account does not exist. I have already contacted Instagram regarding my inability to update my profile and the need to recover my account. Your assistance in recovering my account would be greatly appreciated.
Reported by GetHuman6907188 on Monday, December 13, 2021 5:16 PM
While taking the ACT, a friend's account was hacked without my knowledge. I received a text from the hacker pretending to be my friend, asking for help and a link sent to my number. I unknowingly clicked the link, which led to me being logged out of my account. The hacker changed the contact details, preventing me from regaining access. They are now impersonating me, reaching out to my friends for money through various messaging platforms. Despite multiple reports, the fake account remains active, making it challenging to inform everyone of the situation. They have successfully tricked some of my friends already. It would be best to have the account deleted to prevent further issues.
Reported by GetHuman-pstharp on Monday, December 13, 2021 6:02 PM
My Instagram account, Trappy729, has been compromised by hackers. They changed the phone number and email linked to the account, preventing me from resetting the password. When attempting to reset it, the reset email was sent to an email address I don't recognize, j*******[redacted] I am unsure how my password was obtained, but I urgently need to regain access to my account. Thank you for your assistance. Update: It appears the hackers have also enabled two-factor authentication without my permission.
Reported by GetHuman6907518 on Monday, December 13, 2021 6:18 PM
Добрый день,
Меня зовут Гринченко В. О., и я хотел бы попросить разблокировать мой аккаунт @l_evil_actor_l.
Я готов предоставить любые документы и фотографии, чтобы подтвердить, что аккаунт, номер телефона, адрес электронной почты и другая информация действительно принадлежат мне.
Этот профиль очень важен для моей компании. В нем содержится около [redacted] уникальных записей, которые полезны для аудитории и способствуют развитию социальной сети.
Опубликованное личное фото, которое я могу предоставить, также было размещено на аккаунте. У меня есть доступ к указанному адресу электронной почты и я могу подтвердить его.
После внимательного изучения Норм сообщества Instagram и Facebook, я осознал, что допустил ошибку и нарушил правила. Я приношу свои извинения и обещаю соблюдать правила в будущем.
Reported by GetHuman-kilyuna on Monday, December 13, 2021 6:36 PM
I recently tried to update my password for security purposes on my account while using my laptop. Unfortunately, I got logged out due to suspicious activity and was prompted to respond to a text to regain access. However, I was using a prepaid number as my phone was turned off, and the prepaid service didn't support receiving such texts. Now, when I attempted to log back in, my account couldn't be found. I have cherished using my Instagram account since high school and am eager to resolve this issue. Your assistance is greatly appreciated.
Reported by GetHuman-jaman_be on Monday, December 13, 2021 7:18 PM
To whom it may concern,
Recently, my Instagram account got mistakenly locked a few days back, possibly because of phishing, although I am not sure if I engaged with any suspicious websites. Unfortunately, I am facing difficulties unlocking my profile as I am not receiving any secure codes on my Yahoo email to confirm my identity. Despite sending numerous emails to both Instagram and Yahoo, as well as resetting my password multiple times, I have not been successful in resolving the issue. I would greatly appreciate any assistance you could provide in helping me regain access to my account.
Thank you in advance for your help!
Best regards,
Ivona
Reported by GetHuman-najdenko on Monday, December 13, 2021 10:09 PM
Hello, last night Instagram notified me that I had been logged out of my account. Despite knowing I hadn't logged out, I attempted to log back in using my password only to be told it was invalid. To make matters worse, Instagram then stated that my username could not be found. I tried using my email and phone number, and both were rejected. I have been attempting to resolve this issue all day, but have been unsuccessful as I cannot reset my password due to my credentials being denied. Your assistance would be greatly appreciated. Thank you.
Reported by GetHuman-draugsvo on Monday, December 13, 2021 10:33 PM
I created a backup account since I was logged out of my main one. While using the backup, someone messaged me with just a "yo" and hasn't replied since. They've changed the password, email, and number, and none of it seems familiar. I want the account deleted. I can provide proof that the account is mine as my name and pictures are on it.
Reported by GetHuman-mykahmi on Monday, December 13, 2021 11:26 PM
My friend, Tanka, texted me about her company giving money to 10 people. I was intrigued and asked for more details. However, I later found out her account was hacked. The hacker, pretending to be Tanka, provided steps for the money giveaway. I followed the instructions and even made a video promoting the opportunity, but without giving any money. They promised free money for the post and directed me to sign up for a Bitcoin app. Money appeared in the app, not mine to use. Afterwards, I didn't share any personal information. I was asked to tag their email but removed it later. Unfortunately, my page got hacked, and I can't log in. I seek to regain access to my Instagram since I can't use my old phone number or email, which belonged to the hacker.
Reported by GetHuman6909332 on Tuesday, December 14, 2021 1:21 AM
Recently, my information was hacked. I received an Instagram message asking to confirm my email address. I do not have or want an Instagram account. This is a clear sign of criminals using my personal information. The request is from a suspicious user larakin93. It seems like someone is trying to use my details illegally. Please ignore any attempts to register me on Instagram or any similar platform.
Reported by GetHuman6909419 on Tuesday, December 14, 2021 2:11 AM