© GetHuman Inc.

Instagram Customer Service Issues

Archive 258

The following are issues that customers reported to GetHuman about Instagram customer service, archive #258. It includes a selection of 20 issue(s) reported October 11, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
Hello, It appears my account was compromised on October 4th, with the hacker changing my Username from Maddydchloe to Maddydchloeee, along with my email and cell number. Unfortunately, this prevented me from accessing recovery links. I've attached screenshots of the email change for reference. My account was created on February 21, [redacted], as Maddydchloe with the cell numbers [redacted] and later changed to [redacted] when I got a new phone. The email associated with the account was [redacted], now changed to [redacted] The account was originally accessed from an Android device in Sodwana Bay, South Africa. I can provide additional proof of ownership if needed. Attached are a selfie dated today, a video to confirm my identity, and evidence of the hacking incident. Your prompt assistance would be greatly appreciated. Thank you, Maddy
Reported by GetHuman6695047 on Monday, October 11, 2021 7:17 AM
I recently experienced a concerning issue with six of my Instagram accounts being reported by bots. I am puzzled as to how Instagram can allow this kind of activity. I am aware of individuals on Telegram who offer services to have accounts reported without any valid reasons, even though I have never engaged in such behavior. It seems like I have become a target of these actions. Yesterday, I received notifications on all six accounts regarding suspicious activity. None of these accounts have violated Instagram's rules, and I have always been careful about my posts. Unfortunately, I am currently locked out of these accounts, and I have to wait for Instagram to review the situation on two of them. I am eager to contact Instagram support to explain my circumstances and prevent any similar incidents in the future.
Reported by GetHuman6695283 on Monday, October 11, 2021 9:40 AM
Last month, I purchased a new iPhone and was instructed to erase my old one to trade it in. However, the old phone had the Google Authenticator app, and I didn't save any backup codes. Is it possible for me to verify my identity by providing my ID or a photo holding a code to regain access to my account? I have reached out before, but even after being told two-factor authentication was turned off, I still cannot log in. Please contact me at [redacted] or via email. I have shared recent pictures on my old account, "Hannonjulian," for verification purposes. I am willing to cooperate by wearing the same outfit in the photos and providing any necessary handwritten information. As I plan to get a new phone this week, I am eager for your assistance and am prepared to provide any required identification. Thank you for your support.
Reported by GetHuman-hannonju on Monday, October 11, 2021 12:10 PM
I am having trouble accessing my Instagram account, which I have used for many years. I received a notice about suspicious activity leading to my account being banned. I am positive that I am the only one who has access to my account and am unsure about what caused this issue. I suspect it may be related to an app that promised to show me who was viewing my profile. Regrettably, I did not realize this app violated community guidelines. I have since deleted the app and will not use it again. Could you please reactivate my account and ensure that the app no longer has access? I would appreciate it if you could send a verification code to my phone number for a password reset. My username is sonia_rabha. I await your prompt response. Thank you.
Reported by GetHuman-jesonpun on Monday, October 11, 2021 1:26 PM
My personal Instagram account was disabled nearly 10 days ago without any valid reason. Despite my numerous emails and appeals explaining that I did not violate any Instagram guidelines, the issue remains unresolved. After following their instructions to write a code on a sheet of paper with my full name and username, I anticipated further communication, but nothing happened. To my dismay, my account was deleted without warning, impacting my linked Facebook account as well. The loss of both accounts, where I stored cherished photos and memories, is distressing. Please assist me in rectifying this error and restoring access to my accounts. Your prompt attention to this matter is greatly appreciated. Sincerely, Cezar.
Reported by GetHuman-cezardul on Monday, October 11, 2021 3:09 PM
My personal Instagram account was unjustly disabled nearly 10 days ago. Despite numerous emails and appeals stressing that this was a mistake, I received a response directing me to write a code on paper with my full name and Instagram username. I complied and hoped for further instructions or reactivation, but received none. To my dismay, my account was deleted without warning, including my connected Facebook account, which was done unfairly. Please assist in restoring my Instagram account as I have not violated any rules. These accounts hold significant personal photos and memories, so your help is greatly appreciated. Thank you in advance, Cezar.
Reported by GetHuman-cezardul on Monday, October 11, 2021 3:12 PM
My personal Instagram account was inexplicably disabled nearly 10 days ago. I've sent numerous emails and appeals to address this issue, as I believe it was a mistake. I have not violated any of Instagram's rules. After receiving a response requesting a code along with my full name and username, I complied, expecting my account to be reactivated. Unfortunately, I never received a follow-up email. To my dismay, my account was deleted without warning, which also led to the loss of my connected Facebook account. Please assist me in recovering my Instagram account; I am certain this was an error. Both platforms hold sentimental value as repositories of cherished photos and memories. Your prompt attention to this matter would be greatly appreciated. Thank you in advance, Cezar.
Reported by GetHuman-cezardul on Monday, October 11, 2021 3:14 PM
Hello, I need to express my extreme frustration with a situation that unfolded recently. I am the owner of an e-commerce vaporizer shop in Milwaukee, WI, and we constantly introduce new products. Lately, one of the products we added has attracted the attention of a very outspoken competitor. This individual has clashed with numerous people over the two years we've known him, and it was only a matter of time before we became a target. Over the weekend, this person (@fadespace_) took to posting personal photos of me repeatedly, tarnishing my image. Despite his unprofessional behavior damaging his own business, I chose not to react to avoid any harm to my business. I stayed silent throughout his continuous attacks. To my disbelief, when I logged into Instagram this morning, I discovered that MY ACCOUNT (@creamcityvapes) HAD BEEN SUSPENDED! How could this have happened? The overwhelming blend of emotions I am experiencing right now is indescribable. I am incredibly frustrated and deeply let down by the platform's decision. Whose judgment led to this outcome? It feels like an injustice. I urge you to thoroughly assess the situation. Please review my account. I assure you that I have not violated any of your rules or engaged in any illicit activities. I implore you to examine his account as well. This turn of events is truly distressing. Please take prompt action to rectify this situation.
Reported by GetHuman6697007 on Monday, October 11, 2021 6:08 PM
One of my memes was reported on Instagram, even though it didn't violate any guidelines. Unfortunately, my account was disabled due to this report. I've gone through the appeals process and sent my ID to prove my ownership, but I keep receiving automated emails stating that they can't verify my account. It's frustrating that memes get targeted while other inappropriate content remains untouched on the platform. Many of my friends who run meme accounts have faced similar issues. Instagram's actions seem biased and unfair, especially considering the content that goes unaddressed.
Reported by GetHuman-happynab on Monday, October 11, 2021 9:33 PM
I am having trouble accessing my Instagram account, which seems to have been disabled partially. I was prompted to change my password after unfollowing accounts, as Instagram suspected my account was compromised due to alleged increased following services. Despite changing my password multiple times, the app still does not recognize it, and I am stuck in a loop of resetting it. After reinstalling the app, I managed to log in, but all my account information is missing - no feed, followers, or posts are visible. This is concerning as I rely on this account to stay in touch with friends. How can I resolve this issue and get my account back to normal?
Reported by GetHuman6698109 on Tuesday, October 12, 2021 12:05 AM
Hello, my account has been compromised, and the hacker has changed my email, phone number, and username. Initially, my username was hunnny_drop, which has now been altered to huunnny__droopp. This account is crucial for my work as an artist, allowing me to connect with clients and generate income. The hacker is demanding that I create a false video claiming their stock company earned me thousands of dollars as ransom for my account's release. I refuse to comply with this request. Please assist me in recovering access to my account, as its deletion could have a significant impact. Previously, my email and phone number connected to the account were [redacted] and [redacted]. I am reachable at either of these. Your prompt response would be greatly appreciated. Thank you.
Reported by GetHuman-naassshh on Tuesday, October 12, 2021 1:17 AM
Hello, I am Aryansh Gautam, known by the username aryansh_gautam, and I am experiencing an issue with my account being unexpectedly disabled. I have been using this account for the past five years without any violations of the terms and conditions. While using Instagram, I was suddenly logged out and now when I try to log back in, I am met with a message stating my account has been disabled for terms and conditions violation. I assure you that I have not engaged in any inappropriate behavior. This account is crucial to me, and I am eager to resolve this matter promptly. If there were any content that did not comply with the guidelines, I am willing to remove it once my account is reinstated. I kindly request the Instagram team to investigate this issue and provide assistance. Thank you for your attention to this matter.
Reported by GetHuman6698682 on Tuesday, October 12, 2021 6:54 AM
Hello, I am Linnea Nornholm, the creator of the private Instagram account @linneanornholm and the dance crew 2UNITCREW. In August [redacted], I established the crew and Instagram page and recruited 16 dancers to join me. Unfortunately, my account has been taken over by individuals who have changed the password, email, and content of the profile without my permission. They have renamed the account @beyondborders and are excluding me from the group I founded. I am requesting assistance to regain access to my original account so I can continue building the 2UNITCREW community as intended. This situation is unfair, and I am eager to reestablish my dance group with individuals who respect my efforts. Please help me recover my account so I can move forward positively and independently. Thank you, Linnea Nornholm
Reported by GetHuman-linneano on Tuesday, October 12, 2021 7:51 AM
Hello, I am reaching out about my Modelilounge account. I am experiencing instability with my account as it frequently requests verification and becomes unavailable. Currently, I am once again facing restricted access to the account. I am certain I have not violated any terms. After the issue with my first account, I thoroughly reviewed your terms, followed the guidelines, and posted carefully. This is now my third account and it is also blocked. I am a legitimate business owner with a UK Company House registration number of [redacted]5, which can be verified on the Company House website. My business website is modelilounge.com, managed by my authorized social media manager from another location. All posts are approved by me prior to publication. I am willing to provide any necessary documentation (such as a passport) to resolve this matter. I have previously emailed about similar issues with my other accounts without receiving a response. I understand you receive many requests daily but would greatly appreciate your assistance as I rely on Instagram to promote my new business. Thank you, Mona
Reported by GetHuman6698812 on Tuesday, October 12, 2021 8:22 AM
Hello Facebook team, my personal Facebook account has been mistakenly disabled by your security system. I hope you review my appeal and reopen my account promptly. This account holds a lot of personal and official information, so I kindly request you to unlock it as soon as possible. Thank you. My account details are: Kamilpardhansaharanpur, Email: [redacted], Phone: [redacted]. It is important to me, please reopen it. I apologize for any mistake on my part.
Reported by GetHuman-kamilmur on Tuesday, October 12, 2021 12:35 PM
Hello Facebook team, my account "Kamilpardhansaharanpur" has been disabled by mistake. Please review my appeal and reopen my personal Facebook account promptly. It contains a lot of personal and official information that I need access to. The "Get Started" option to unlock is not visible, so kindly address this issue on your end. Thank you for your assistance.
Reported by GetHuman-kamilmur on Tuesday, October 12, 2021 12:37 PM
Hello, I am the rightful owner of the account VETAL_GAGARIN. I need help recovering access to the VETAL_GAGARIN account. My Instagram account has two-factor authentication enabled, but unfortunately, I have lost access to the authenticator app and backup codes. I have been trying to recover access for a long time through emails. The last time I accessed the account was in January or February [redacted]. I lost access due to misplacing the backup codes and access to the authenticator. Email account: [redacted] (currently linked) [redacted] (Possible original registration email) Username: vetal_gagarin (current username) The account was primarily used on an Android mobile device and occasionally from a Windows computer.
Reported by GetHuman-vitalyga on Tuesday, October 12, 2021 11:07 PM
Hello Facebook Team, I would like to bring to your attention that my official personal Facebook account was linked to my official Instagram account. Unfortunately, due to some mistakes, my Facebook account has been disabled. Consequently, I am unable to access my Instagram account. I assure you that I have always followed the Facebook community guidelines and have essential personal information stored in my Facebook account. My identity is tied to this account, and I have submitted my documents for appeal. I kindly request a review of my official Facebook account. Your assistance in resolving this matter would be greatly appreciated. Thank you, Sachin J. India Username: mr_sachinrajpoot
Reported by GetHuman6702216 on Wednesday, October 13, 2021 4:30 AM
Account Name: **12 I am encountering an error when trying to change my password saying, "An error occurred, please try again later." Recently, my account was frozen possibly due to hacking concerns and requested identity verification, which I did. Initially, I entered my login/password, confirmed actions with a phone code, then it stated that my account was blocked and to follow further instructions. I was asked to verify my identity using a code sent to my phone or email. After confirming, it prompted me to enter a new password and confirm it. However, when I input the new password and confirm it, I receive a red error message saying, "An error occurred, please try again later." I tried to regain access a couple of days ago, but the codes stopped coming to my phone. After waiting a few days, I tried again, but I keep getting the same outcome. Can you please advise me on how to regain access to my account?
Reported by GetHuman-jilsboot on Wednesday, October 13, 2021 9:34 PM
I am seeking assistance in recovering my hacked Instagram account linked to the username @dharmacarlson and the email [redacted], which I no longer have access to due to forgetting the password. Despite having two-step authentication, I received multiple suspicious private Instagram codes via text late Saturday night. After being logged out and unable to log back in due to a changed password, Instagram has locked me out and provided unhelpful recovery messages. I have old Instagram profile screenshots stored on my phone as proof of ownership. I acknowledge the need to update the associated email address and am willing to take necessary steps for account recovery. Please, reach me at [redacted] or through my alternate email [redacted] (linked to my secondary account @duharmuh).
Reported by GetHuman-dharmaqc on Thursday, October 14, 2021 12:43 AM

Help me with my Instagram issue

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!