Instagram Customer Service Issues

I am unable to access my account (dasha_benzar). How can I recover it? I am able to provide all necessary information. My Instagram account is linked to this email ([redacted]). The issue lies with my phone number; my account (dasha_benzar) is linked to a Belarusian number (+[redacted]01), but I have moved to Lithuania (my number is now +[redacted]3). Yesterday, my friend in Belarus entered her number (+[redacted]27) and received a code, but nothing further happened. I don't understand what's going on; when I logged into Instagram, it first said "unable to refresh feed," then it kicked me out and asked for a number, then a code, but nothing is working. I can provide all required details to reclaim my account. Please advise on how to recover it (dasha_benzar). I hope for a solution.

Hello Instagram Support Team, I am writing to inform you that my account, username "sh_harapriya," has been either hacked or falsely reported and may face issues. My mobile number is [redacted] and my Gmail is [redacted] I kindly request your prompt assistance in recovering my account to avoid any further inconvenience. Additionally, I admit fault for unintentionally violating Instagram's terms and conditions. As a member for the past three years, I have diligently adhered to the rules. Regrettably, this incident marks the first and only time I have deviated from the guidelines. I humbly implore you to reconsider permanently disabling my account. My account holds sentimental value with over 80,[redacted] followers accumulated over three years, showcasing my dedication as a social worker on Facebook and Instagram. I sincerely ask for an opportunity to demonstrate my commitment to abiding by the platform's regulations. Thank you for your time and understanding. Warm regards, sh_harapriya

Dear Sir/Madam, I am feeling guilty for not adhering to the terms and conditions of Instagram. I have been a member of the Instagram community for the past three years and have always followed the rules until now. This was my first and last time not following the guidelines. I kindly request that you do not permanently disable my Instagram account. I have over 80,[redacted] followers, which represents three years of hard work as a social worker on Facebook and Instagram. Please allow me the opportunity to prove my loyalty to Instagram and Facebook. Thank you, Username: sh_harapriya

Hello, I am Elena (Instagram: @elenabarezzi). On September 21st, my Instagram account was disabled due to taking actions too quickly. I recently made changes to my account, including updating my number and privacy settings, after relocating from Italy to Denmark. I was active on Instagram to explore Denmark and engage with posts about the country. I assure you, I did not use any apps to boost followers or violate any rules. I have submitted the reactivation form, received the code by email, and sent a photo with the code as proof of ownership. However, I am still awaiting a response. I wonder if there are any additional steps required besides the photo submission. Elena

I am writing to address a problem with my business account, which has been locked after a hoax incident. The issue occurred on Sunday, January 24, [redacted]. I received a direct message on Instagram from a verified account claiming copyright infringement. I trusted the account as it was verified and named "Instagram Copyright." After providing a code, I was logged out and couldn't sign back in without an authentication code. Despite numerous attempts to reach out for help, I have been unsuccessful in recovering my account. I have tried various ways to regain access, but I have not received any support from Instagram or Facebook. I was contacted by a scammer on WhatsApp asking for my password. This situation has caused inconvenience for my business, as I cannot engage with customers, clarify queries, or place orders online. I urgently seek assistance to recover my business account, @mirwad_fragrances. I request Instagram's prompt attention to this matter. Thank you for your help in resolving this issue swiftly. Email: [redacted]

I am currently a Fine and Performing Arts student at Creighton University. I also hold the position of VP of Public Relations in Alpha Psi Omega, Creighton's theatre honors fraternity. I was granted access to the @creightontheatre account to manage it in my official capacity. Unfortunately, the account had outdated information, so I updated it with my school email and phone number. Subsequently, former members with ill intentions gained unauthorized access to the account and reverted the information to an old email that we cannot retrieve. They tampered with the account to the extent that both my email and the old email are linked to it. Although I can reset the password through my email, I am encountering difficulty with the security code verification process that is being sent to the inaccessible old email address. I am in a predicament where I cannot remove the account despite my efforts and dedication. Any guidance or suggestions on how to address this issue would be greatly appreciated.

I have been struggling to regain control of my old hacked accounts that I had forgotten about, as well as my new Facebook account, which has also been hacked and taken over. The hackers have been creating new accounts in my name, posting photos, videos, and interacting with others, causing issues in my personal life. I have been trying to have these accounts permanently shut down for the past few months, but the automated systems have not been helpful. I have tried leaving voicemails, sending emails, and filling out online forms, with no success in reaching a real person for assistance. If this issue is not resolved today, I am considering taking legal action and reaching out to the media for help in resolving this matter. My name is Amber Wolf, and my contact information is [redacted] or you can reach me through my husband's email, [redacted] The affected accounts are on Facebook under Amber Wolf and on Instagram under the usernames morbid child and shantae lower- two horses, but they all have my name, Amber Wolf, in the bio information. There are also new accounts created under my name that I did not authorize.

Upon opening my Instagram profile, I encountered a message stating that unusual activity had been detected, prompting me to confirm my identity to log in. Surprisingly, I hadn't utilized my account that day except for watching cute dog videos and engaging in casual conversations with my boyfriend. Despite verifying that I was not a robot, I was suddenly logged out and informed that the account's password may have been changed by the owner, which is not the case for me. For the past two hours, I have been tirelessly attempting to regain access. However, when requesting a confirmation code via mobile or email, none have been received. My Instagram username is bett4812. I am earnestly seeking assistance with either recovering my account or permanently deleting it to safeguard my personal information.

I would like to address the recent issue with my Instagram account. Unfortunately, my account was blocked due to a photo posted on my story by a relative who had access to my phone. I apologize for any violations of Instagram's rules this may have caused. In Iran, Instagram serves as a vital communication tool as we lack national media. I use my account to connect with people and address important issues as a mayor. I kindly ask the Instagram team to review my account and posts with understanding and compassion. I assure you that I always strive to adhere to the platform's guidelines. Thank you for your attention and support.

Hello, I am Eunice Alabi from Nigeria. I have a clothing business on Instagram linked to the account "uniseverything" with the email [redacted] and my phone number +[redacted][redacted]. I also operate on WhatsApp and Facebook under the name UNIS BEAUTY PRODUCT. Recently, I encountered an issue where my main Instagram account @uniseverything got banned due to what seemed like unusual activity after trying to link pages together. I lost access to this account and all efforts to retrieve it have been unsuccessful, impacting my business negatively as I cannot communicate with clients effectively. The inability to access @uniseverything has disrupted my sales and customer service, causing delays. I am seeking assistance to resolve this matter promptly. Thank you for your help. Best regards, E.A.

Hello, I need urgent help as my account has been deactivated unfairly. Someone hacked my account and posted photos in the archives, the username was changed, and I have been unable to recover it for two weeks. I have put in a lot of effort to build my audience over the years. Please assist me in restoring my account because losing it has caused me psychological harm and impacts my work. Thank you for your attention.

My account, @allyvllrj, has been banned several times for allegedly violating community guidelines. Despite reviewing the guidelines, I'm certain I have not breached any rules. I have primarily engaged through liking, commenting, and posting content. After increasing my interactions to connect with my followers, I experienced multiple bans that prevent me from using the platform for my business activities. I have a longstanding Instagram presence of over 2 years, during which I never encountered such issues. I kindly request assistance in addressing this matter. Thank you for your attention.

Hello Instagram Support Team, I believe there is an issue with my account @evansbeckerofficial. I am unable to use my account professionally as Instagram seems to be restricting my actions. For instance, today when I tried to contact photographers for work, after sending 20 messages, Instagram blocked me. It has been a while since I noticed that my account is somewhat restricted. I am not sure if I am shadow banned, but it is disheartening since I adhere to all of Instagram's regulations. I have made mistakes in the past such as follow/unfollow, but for the past 5 years, I have been following all the guidelines. Instagram is integral to my work and personal life now. I kindly request you, with all my appreciation for Instagram, to restore my account to normal. I hope to use the app as intended without any restrictions. Instagram, I truly value it and rely on it. I sincerely hope for your assistance. Thank you for your consideration.

Good afternoon, this past Thursday, while using Instagram, I received a message about a hacking attempt on my account. Following this, I received a security code to confirm my identity. Subsequently, I was informed that I couldn't access my account, and it got closed. After multiple login attempts, a message stated that I could retry entering after 24 hours. However, after this period, it notified me of detected irregularities in my account, prohibiting any further access. Later, I created a new Instagram account, but within 4 days, the same verification process happened, and now I'm locked out like before. I kindly request information on why my accounts got disabled or help in recovering them. Thank you, Cristina Besolí Users: 1st account: criis814 2nd account: _criis814_

While using the Instagram app last night, I suddenly got logged out and was prompted to verify my phone number due to suspicious activity. After trying to update my phone number without success, I then attempted to receive an email, but it kept showing "User Not Found." Interestingly, when friends searched for my page, they also encountered the same error. Even though there was a new post on my feed from last night, it has vanished. A friend noticed that my profile picture is missing as well. Another friend whom I tagged in a post confirmed that the post has been removed. This morning, one friend could see my profile picture only, without any information on followers or posts visible on my page.

I have been unable to access my Instagram for more than a day. I deleted the app yesterday due to issues, but upon trying to log in again, I realized I had two-factor authentication enabled from a previous security scare. Unfortunately, I had removed the app that generated the authentication codes, leaving me unable to access my account. I am in need of a solution that involves receiving a key from my Instagram account for DUO mobile or removing the two-factor authentication altogether. I prefer not to create a new account. I contacted Instagram support and followed their instructions, but the issue remains unresolved. My Instagram handle is gracegibs0n.

Hello Instagram, I'm Prefina (-.prefi.na_). I have an issue with my account, it's been over 5 months since I lost access to it. I've tried everything to recover it without success. I've sent emails and reached out to Instagram support, but I still can't get it back. My account was removed because I mistakenly indicated that I was under 13 years old, when I'm actually almost 15. Now I can't log in at all. Can you please assist me with this matter? Warm regards, Prefina.

Hello Instagram/Facebook, I hope you're doing well. I am reaching out for assistance as I am unable to regain access to my accounts due to changes made by hackers. I can still access my original email at [redacted], and I am prepared to follow all necessary steps to recover my Instagram accounts @lordofemotion, @liveandenjoymovement_, @rebelliousskateboards, @thereallordofemotion, @lordofemotionofficial, @salvation_self_fulfilling, and my older Gmail account at [redacted] I have evidence of the hacker's activities and would appreciate any help in resolving this issue. Thank you.

Dear GetHuman Team, My name is Stratos Keranidis, and I suspect my Instagram account has been hacked or disabled without cause. I had an account with the username "stratos.ker" until September 18, [redacted], when I lost access. I reached out to both Instagram and Facebook teams, providing verification as requested, but they stated my account was disabled. I never received any warnings or violated terms of use. When trying to reset my password, the link is sent to an unknown email "[redacted]" instead of mine, "[redacted]" Additionally, the phone number linked isn't mine. Visitors to my profile can't view my content consistently, and some see me as an anonymous user. I believe my account was compromised, and if disabled by the platforms, it was unjust. I had no warning and always followed guidelines. I request your help in restoring access to my account as I have essential messages and photos. Rebuilding my 1,[redacted] followers on a new account would be arduous. I trust you will address this matter promptly. Thank you, Stratos Keranidis

My Instagram account got disabled. Recently, I have been asked to verify my account multiple times with codes and captchas while using it. I had to reset my password a few times due to this. Eventually, I was locked out and told to use recovery codes, which didn't work. Instagram then disabled my account, stating that I was violating rules by moving too fast on the platform annoying other users, which is confusing to me as I never encountered issues before. I filled out dispute forms, submitted my pictures, but I haven't received any response. Instagram keeps sending me similar messages repetitively. How can I regain access to my account?