Instagram Customer Service Issues

My Instagram account with the handle [redacted] was hacked on Monday, August 20, [redacted], at 09:22 (PDT). The new account is under the name [redacted] The hacker used my account to make purchases at the Microsoft Store through the same iPhone where my original account was active. I need assistance in reclaiming my account, along with all the contacts and content that were on it. The options provided in Instagram's online support were not helpful, as they do not specifically address a situation where an account has been taken over by someone else.

I was browsing my Instagram while half asleep one morning and accidentally sent an account's profile to around 15-20 people through direct message. Upon realizing my mistake, I tried to delete the messages, but one name kept reappearing. Eventually, my account got disabled suddenly without any warning. I believe everyone deserves a chance, and my account holds many personal memories that I don't want to lose. I kindly request for my account to be re-enabled, as I value the content and the sentimental significance it holds. I hope the Instagram team understands the importance of this to me. I would greatly appreciate any assistance from the Gethuman team in resolving this issue. Thank you in advance.

Dear Sir, I recently received a message alerting me to a potential unauthorized login attempt on my Instagram account. When I tried to access my account via the app on my phone, it became inaccessible and wouldn't open. Shortly after, I received a verification code via text, but after entering it, my Instagram failed to load and displayed an error message stating "could not refresh." I remained logged out for 24 hours, and now I am unable to regain access to my account. I kindly request Instagram to reactivate my account as my followers are attempting to reach me, but are informed that my account has been deactivated. Instagram Account Details: Username: @billfabianofficial Email: [redacted] Phone Number: +[redacted][redacted] Country: Nigeria State of Residency: Lagos

When I visit Instagram, I'm prompted to provide my phone number for verification. After inputting my number, I didn't receive the verification code as promised. I've waited for hours, attempted multiple times (getting the response to "come back in a few minutes"), verified the correctness of my phone number, but to no avail. Exiting the section requiring my number, I find that my feed, conversations, reels, and account data are failing to load, displaying an error message stating "sorry, we have a problem." Interestingly, using my other spam account functions perfectly without a phone number. This account has been active since January, whereas my current one is only a month old. I would appreciate assistance in resolving two issues: 1. Adding my number to my account successfully with the verification code, and 2. Restoring access to my feed and account details. Thank you for your help!

Instagram has disabled my account claiming I violated their terms and conditions. However, I have not engaged in any prohibited activities such as artificially boosting likes or shares, reposting the same content, or reaching out for promotional purposes. Despite having a modest following, my stories receive about 12 reactions, and my reels get between 3[redacted] views. Moreover, my hashtags attract engagement from users outside my circle. Instagram deems my high engagement suspicious for a smaller account or assumes I am partaking in commercial activities due to the amount of direct messages I receive. I find this treatment unjust as I am endeavoring to organically grow my Instagram account. I have already submitted four identity documents as proof, but have not received any response from IG. Kindly assist me in reactivating my account _maleqa_ belonging to Malika Bassarova. Thank you.

My Instagram account was disabled unexpectedly, and I believe I did not violate any rules. A notification appeared mentioning a data breach impacting accounts, leading to mine being removed and seemingly vanished. After changing my password, I received no further assistance. Despite attempts to log in and request verification emails, Instagram claims my account no longer exists. Even after sending a photo with a number for verification, a week later, there has been no progress. I fear my account was deleted without justification, affecting my connections with art professionals. Any assistance is appreciated.

I am experiencing an issue with my Instagram where it has reverted to an old update with the heart icon at the bottom, and I no longer have access to Reels. Additionally, I am unable to view comments on my posts or those of others I follow. I have attempted troubleshooting steps such as logging out and back in, reinstalling the app, and checking settings, but the problem persists. Even after restarting my phone and trying on different devices, the issues remain unresolved. This sudden change is confusing and frustrating for me. Your assistance in resolving this matter would be greatly appreciated.

Hello, I am the Community Manager for a company that owns an Instagram account. I am reaching out to report suspicious activity on our account that led to its involuntary suspension. In June, we noticed a significant and unusual spike in our number of followers, escalating from [redacted] to over [redacted] unqualified followers in less than 24 hours. We tried to manually remove these followers but were initially restricted to deleting [redacted] per day. Recently, our account was entirely suspended due to "suspicious activity." We regained control by changing the password, enabling two-factor authentication, and monitoring account access. While we no longer see suspicious followers, the count is still excessively high. Currently, our account is locked, preventing us from liking, posting, or sharing anything. Kindly assist in removing these followers and preventing such incidents from occurring in the future. Contact me at 02 72 74 89 10 or via email if necessary. Awaiting your response. Best regards.

I am experiencing a problem on my Instagram account where I am unable to view my comments fully. Even though I can see a preview of the comments and know they exist based on the comment count, when I try to click on the comments, they do not show up. It appears as if no one has commented at all, with a message prompting me to be the first to comment. This issue is present across all my posts, where I can only view a few comments in preview mode but they disappear in full view. I also attempted to leave a small comment on my latest post to test the functionality, but I am unable to delete it. The comment remains visible but vanishes in full view, along with other comments. I just noticed this problem yesterday. Your assistance in resolving this matter would be greatly appreciated.

I need help! My Instagram account, yat_2002, was hacked last Sunday. The hacker changed my email and password, but luckily doesn't have access to my phone number. I want to recover my account quickly. The hacker uses a sneaky method: they send a pin code from a friend's hacked account to trick us into giving access. This has happened to many people, and it needs to stop. If there's a way to recover my account, providing evidence like photos or testimonies could help. Please, advise me on recovering my account as this hacker is dangerous. I appreciate any quick assistance you can offer. Thank you, Y.Théa

Hello Instagram, I am the user sallon_ertila. I have forgotten my most recent password and I am unable to access my Instagram account through the link provided. This account is crucial for my business, and without it, I am potentially losing clients and income daily. I have attempted to reach out via email but have not received a resolution yet. I am eagerly awaiting a prompt solution to my issue. Thank you, User sallon_ertila

Hi, My Instagram account has been blocked. I recently made a mistake by changing my date of birth to match the date of my first post, which resulted in my account being blocked. I appealed to Instagram, and they unblocked me. However, after I uploaded a video to my page, I received an email stating that the background music had a copyright issue, leading to my account being blocked again. I promptly removed the video and appealed once more, but I have not received a response. I have attempted to appeal multiple times without success, and now I am unsure of what to do next. This account block has severely impacted my business, and I urgently need a solution. Your prompt assistance in helping me regain access to my account would be greatly appreciated. Thank you, Moonhowlers007

I recently switched my phone and realized that my 2FA is causing issues as I don't have recovery codes. I remember my credentials but can't access my account due to 2FA. Is it possible for you to disable 2FA on my account from the backend? Alternatively, could you provide working recovery codes to help me log in and disable 2FA? Your prompt response is appreciated.

Hello! I recently encountered some technical difficulties with my iPhone that led me to perform a restore, resulting in the loss of all my data. When I tried to log into my Instagram account from a public computer in a different country, I faced security concerns and Instagram requested a verification code to be sent to a previous phone number or email address. Unfortunately, I no longer have access to those contact details I used when I created my Instagram account around seven years ago. Although I know my username and password, I am unable to retrieve the required verification code. Even attempting to log in through Facebook prompts the same code request. I have created a new account temporarily, but I am eager to regain access to my original account. I have been unable to find the Instagram Support Request Form as it does not appear when I seek further assistance. My username is saraaguzel. Thank you for any guidance you can offer.

There is a person pretending to be me on Instagram and interacting with my friends. I believe it's a man using two fake accounts, one impersonating me. He sends follow requests, then messages those who accept and starts chatting. Eventually, he creates a new fake female account to trick people. He claims to be able to fix the issue by saying his cousin is a hacker. After convincing them, he continues interacting through another fake account. He then tries to ask the victims for private photos. If they refuse, he threatens them using more fake accounts, posting inappropriate content to harm their reputation. This person is a serious problem, especially for women. My friends have experienced this, and they've notified me. I've been reporting the account for months, but it's still active. This situation is dangerous, and I urge immediate action to address it.

Dear Instagram Team, I am writing to inform you about an incident that occurred to me today, September 21, [redacted]. My account was hacked while I was using an application called "followers+," where I entered my Instagram username and password. I received an error message indicating that too many actions were being performed from my account. The error prompted me to enter a verification code sent to my number, +[redacted]4. However, I did not receive any code at that time, and my account was subsequently hacked. The hacker has changed the email linked to the account, preventing me from recovering it. I am seeking your guidance on how I can regain access to my Instagram account. Below are my account details: Username: christinapadz Phone number: +[redacted]4 I look forward to your advice on potential solutions to recover my account. Thank you. Christina

Subject: Help Needed with Disabled Instagram Account To the Instagram Team, I am reaching out regarding the unauthorized disabling of my Instagram account by the name maryamvirk_. It was hacked recently, and even though I managed to recover it, I was greeted with a message saying my account had been disabled. Despite numerous emails to your team, I have not received any assistance, leaving me feeling desperate. The account holds eight years of memories, connections, and much more that I cherish deeply. Losing it has been emotionally challenging for me. I kindly request the Instagram team to resolve this matter and reinstate my account at the earliest. Thank you, Maryam Riaz Virk

Hello, I need assistance. My Instagram account, @gg_zaykool, was hacked by someone in Nigeria while I reside in Dallas, TX. The hacker used my account to deceive my close friends into sending money. Despite creating a new account to plea for the return of my old one, the hacker demanded I purchase a $[redacted] Bitcoin. When I explained I had no funds, he remained indifferent. He has a history of taking multiple accounts, including one of my friends'. Initially, he lured me in by offering a money-making opportunity. Desperate, I explored it, which led to him seizing my account. I am reluctant to start anew as my original account holds many precious memories. My contact details were altered by the hacker; the previous email was [redacted], and the former phone number was [redacted]. He changed them to [redacted] I can provide screenshots for verification purposes.

Hello, my name is Devin. I'm the owner of the Instagram account @legitnba2k22parkaccounts, which was unexpectedly disabled. I've had this account for over a year, collaborated with Instagram, and assisted numerous individuals worldwide with my video game accounts. I even incorporated my experience into my college essay. Losing access to my account has been distressing as it is crucial to me and my family. I have always adhered to the community guidelines and have a track record of providing support and video game accounts to others without issue. Restoring my account would allow me to continue helping my community and receiving encouragement from my followers. I truly hope to regain access to @legitnba2k22parkaccounts to continue my positive contributions. Thank you.

I shared a social media post about a local gym employee's inappropriate behavior towards members. The post was originally made by a friend on Facebook, detailing her encounter with the employee. When reposting, I edited out the employee's phone number which wasn't censored in the original post, revealing messages from him. This individual has a history of such misconduct. Moving on to my situation, I recounted her experience to raise awareness and caution others, and I tagged the gym's Instagram account due to the lack of response to previous complaints. Following this, my account was disabled, with only one email received from Facebook mentioning a breach of community guidelines. Subsequent emails sent to inquire about the status of my account recovery have gone unanswered; the most recent reply was on Friday. It has been nearly a week since my account was disabled, and the lack of communication from Instagram is frustrating me.