Instagram Customer Service Issues

Hello, I manage the Instagram account nccsas for the student accounting society club at North Central College. We have encountered an issue where we are unable to change the email associated with the account from our previous email, [redacted], to our current account. Despite deleting the old account linked to the email, we are informed that the [redacted] email is still in use on another account. Can you assist in resolving this matter, as we have not been able to find a solution through the help center? Thank you for your help.

Hello, yesterday I was trying to follow someone on Instagram and got a message saying "could not refresh feed." I searched on Google and followed a suggestion to log out and reinstall the app. After reinstalling, I linked my phone number for the password, but ended up with a different account. I created a new account, tried using a VPN, reinstalled the app, but still couldn't access my original page. When I search for my page, it doesn't show followers or following, comments under posts seem deleted. Today, some of my other accounts are accessible, but not the main one. I received a notification saying my Instagram activities are restricted for 30 days. Please help me restore my account as I need it urgently.

Hello, I'm Imani Thomas. Yesterday at around 11:30 am, I received a fraudulent message about bitcoin from a friend whose page was hacked. Only after I messaged her did I realize her page had been taken over. After clicking the link in the message, I got logged out. Instagram messaged me saying it was too late to reverse the changes, and I later found out my number and email were changed, locking me out. The hacker is now holding my account hostage, demanding a video. I originally created the account on my iPhone using the email [redacted] My numbers are [redacted] (current) and [redacted] (signed up), with a backup email at [redacted] This account means a lot to me as I have built connections over the years with teachers, associates, and friends. It also represents my membership in Delta Sigma Theta sorority, my attendance at Edward Waters College, and my title as an HBCU queen. I lost access to my account around 12 pm, which has the username Redcarpet_ready_ that I've used for a long time. Thank you.

My Instagram account was disabled a few days ago without warning. I am trying to contact Instagram to appeal and have my account reinstated. Initially, I was told there was "suspicious activity" on my account and had to verify my phone number to request a review. The next day, it stated my account was disabled "for violating terms" without specifics. The link provided for more information was unhelpful, and the review link was inactive. After finding appeals forms online, I submitted two but have received no response from Instagram. I rely on my account for business and staying connected with many people, so I'm hoping Instagram can restore it promptly.

Dear Sir, On August 6th, my Instagram account was hacked. The hacker has been sharing my personal photos and editing them, creating concerns for me and my friends. They are posing as me and requesting money, creating a difficult situation. I urgently need my Instagram account to be permanently deleted to prevent further privacy violations. Please understand the seriousness of my issue and take action promptly. This situation has impacted my studies, and I need to address it immediately. The hacker has even shared intimate photos, adding to my distress. I kindly request you to delete my account (@avishaaaa__) as soon as possible. Thank you, A.L.

I recently decided to clean up my Instagram account by unfollowing a lot of people from my past, as I wanted to start fresh. I utilized an app to help me unfollow users in bulk. Suddenly, Instagram flagged my account, accusing me of trying to buy likes and followers which was not my intention at all. This resulted in restrictions on my account functions. Although I was eventually unbanned, I was promptly banned again after manually unfollowing a few more accounts. I did not use any third-party apps for buying likes or followers; the app in question was solely for unfollowing users. I was unfairly penalized for a wrongdoing I did not commit. I was hoping to resolve this issue swiftly as I am eager to engage with Instagram again and resume posting.

Hello, I'm Lisa and my Instagram handle is _li.sa_lo.ve_. I recently received a third strike on my account due to a story I posted. Someone asked me if they could sleep with me, to which I replied No. After that, the person made very inappropriate comments about the normalization of raping women after being rejected. I posted several videos in my story debunking this and empowering girls to stand up for themselves. I did not intend to violate any rules. I worked hard to build my account, and I want to continue using it to spread positive messages. I apologize for not censoring the content and assure you it won't happen again. Please reconsider the strike as I strive to comply with the guidelines and value my account. Thank you.

Hello, I urgently need assistance logging in. I am frustrated by the lack of response I have received despite multiple attempts to contact support. Although I provided proof of ownership, my account still displays an error message when I try to log in. The two-factor authentication remains active and the backup codes are not functioning. Please provide new backup codes or another method to access my account promptly. My user id is @mikaelslittleworld, and I have attached a screenshot of the login message from Instagram. Despite being informed that two-factor authentication was disabled, the issue persists. I anticipate your prompt response as I have pending posts that my collaborators are expecting. Reinstating my account is crucial, so please assist me expeditiously. Thank you.

I am experiencing difficulty accessing my account due to two-factor authentication and the loss of my previous device's data. I recently purchased a new phone and wiped the old device without realizing the impact on my authentication. I expected a text message verification, not a device/app approval process. Despite numerous attempts to reach out to Instagram for assistance, I have only received one initial response stating the issue was resolved, yet I am still unable to access my account. The backup codes provided also do not work. I have provided verification that the account is mine and request immediate resolution. It is frustrating to encounter these ongoing issues. Respectfully, Mikaelslittleworld

On Monday, September 20, [redacted], my Instagram account, @nanc.ngozi, was hacked. I received an email saying my account was accessed from Atlanta, Georgia, despite me residing in Raleigh, NC. Shortly after, another email informed me that my email was changed from [redacted] to an unknown one. Despite my efforts, I couldn't revert the changes as the hacker altered most of my details. Facebook also notified me of an attempted breach on my linked account, which I managed to prevent. Despite reaching out to Instagram through emails and following protocols, I received no response. The next day, my original account messaged me, requesting a video recording of myself to regain access, but I found it suspicious and decided not to comply as the hacker seemed unwilling to return my account.

Hello, I have made multiple attempts to address this matter with Instagram's support team, but I have not received any responses. I firmly believe that my Instagram account was mistakenly disabled because I do not engage in sharing sensitive content, harassing others in comments, conducting sales or promotions, or breaking any laws. Losing access to some irreplaceable photos and stories that were not backed up on my phone due to an error is disheartening. Additionally, there were important personal messages in my account that I need to retrieve. I kindly request for someone to investigate this situation and assist in resolving the problem. I am prepared to complete any necessary steps to regain access to my account. Your help is greatly appreciated. Thank you in advance 🙏 Best regards, Iveta Smiltniece

My account was disabled a month ago without violating any guidelines. I sent back the appeal email as asked (the mugshot selfie) but got no response. And I cannot access the help center page from China. And today when I asked for foreign friend for help and accessed the appeal page and filled out my info and submitted, I got this: "You Can't Use This Feature Right Now We limit how often you can post, comment or do other things in a given amount of time in order to help protect the community from spam. You can try again later. Learn More If you think this doesn't go against our Community Standards let us know." I just want my own account back. It has my personal memories and contacts that I cherish very deeply. The user name is _beryling Thanks!

A family friend on Instagram sent me a link which turned out to be a bitcoin mining hack. It allowed a third-party app to access both my main and spam Instagram accounts. The hacker took over my Instagram accounts @hannnaaahh.h and @hannnaaahh.h2 by changing the emails and passwords. I am Hannah Ressler and I can verify my identity with my ID, birth certificate, and Social Security card. I am unable to access these accounts, and I would like them deleted because the hacker is posting as me, causing confusion among my friends and family.

Hello Instagram Support team, My name is Nurzida Monoldorova. I am reaching out because my account @greencard2023 was hacked today. Although I received a notification to change the password, I am having difficulty as the system does not recognize my old password. Even after clicking on the Forgot Password option and receiving a reset link on my phone number +[redacted]98, I am unable to proceed as the system asks for the old password again. How can I resolve this issue? Thank you for your prompt assistance. Best regards, Nurzida M.

Good morning, I last accessed my account on 09/09/[redacted], Thursday night. On 10/09/[redacted], Friday morning, I faced an issue with my account being locked when I tried to log in. Upon receiving a message to verify my identity, I followed the steps, but I am unable to change my password. I keep getting an error message saying, "Sorry, there was a problem. Please try again." It has been a week, and despite trying various new passwords, the issue persists. I suspect my account has been deleted or locked as my friends couldn't find it either. My phone number is +44 7[redacted]58, and my email address is [redacted] I signed up using an iPhone 11, and my username has always been @elson.patrick. Thank you.

Hello, I am Sergey Shmelev, an Instagram user with the account shmelevsa85. Another user with the account cosmetolo_shymkent has been posting my personal photos, including nude ones, without my permission. This breaches social media ethics and privacy policies, causing distress to me and my loved ones. With a substantial following mostly from my city, these actions are harmful. To safeguard my reputation and integrity, I kindly request the removal of the cosmetolo_shymkent account. Thank you.

Hello Instagram community, Two days ago, I purchased data to chat with new Instagram friends. However, when I logged in, I encountered an error message saying, "Couldn't refresh," followed by a prompt to prove I'm not a robot within 30 days to avoid account disablement. Despite following the instructions, I was logged out and instructed to return in 24 hours. After waiting, I tried to log back in with my phone number and password, only to receive a message stating my account was disabled for violating terms. I believe I followed the rules. My username is "kingnjabscc," and my name is "Njabulo." If my account was hacked, please assist in changing my password. Thank you for your support. 🙈🙃💗

Hi, I believe my main Instagram account, itsanushxxapaliwal, has been disabled by Instagram. Neither I nor my friends can view it; it just shows my username as Instagrammer without any content. When I try to log in, Instagram prompts me to verify my identity by sending a code to my phone number, but I never receive it. I receive other messages, even Instagram messages, through this account, but not the verification code. As a result, Instagram won't let me access my main account or reactivate it. I've used this account for years and can't bear to lose it. I apologize if I unintentionally violated any guidelines, but I have always followed the rules. Please assist me in recovering my account. Thank you.

I am experiencing issues with my Instagram account. It is stating that I have violated terms, but I believe this is a mistake. Please kindly reactivate my account as soon as possible. I have not engaged in any wrongful behavior. I have been unfairly reported by others for unknown reasons, which is causing this situation. I have been patiently waiting for a response for seven days since submitting my first request to reactivate my disabled account. I have even prayed for its restoration. I am willing to provide any evidence needed to verify my identity and regain access to my account. Thank you, Instagram team.

Hello, I am reaching out regarding my account, previously linked to @anastazia_sayenko. Today at 12:30, I received a message from a friend inviting me to participate in a BMW or Mercedes survey. The registration process required access through a Facebook or Instagram account. In my haste, I did not realize the accounts were not being linked properly. After attempting to log in via Instagram and Facebook and encountering issues, a new device accessed my Facebook account without my authorization. I immediately changed my password. Later on, I received calls from concerned friends and family as my account was used to request money. Law enforcement was involved, and the incident was reported. I kindly request assistance in recovering my account and am willing to undergo any necessary authentication processes. Thank you.