Instagram Customer Service Issues

My professional Instagram account, @brandnameofficial, has been in use by one of my franchisees for years. However, I now wish to reclaim it as the page no longer represents all outlets as the franchisee operates only in the UK and US. The brand name is globally registered and owned by my company. I am content for the franchisee to use @brandnamelondon and @brandnamenewyork, but the official page must be managed by the parent company. Before considering legal action, I would like to understand the process with Instagram. I am interested in the timelines involved, the possibility of losing followers if the account is reset, and any potential negative publicity. I appreciate your assistance in this matter. Thank you.

Hello. Unfortunately, my Instagram account has been hacked. I am unsure how it occurred, but my private email and phone number were swiftly changed, leaving me helpless. This account holds 7-8 years worth of memories and personal content. The hacker is currently using my profile in Kimberly, USA, which is not where I reside; I live in Riga, Latvia, and Norway as I split my time between both countries. The email I used during registration is [redacted], and the phone number is +[redacted]5. Feeling overwhelmed, I can provide any necessary information. My account is under the handle @kavaljerka. The page appears deleted, but I believe it can be restored. I am willing to provide verification, such as videos or any other proof needed. Please assist me in regaining access to my account as this situation is very distressing. Thank you for your help. Best, Vlada Kavalere (@kavaljerka)

Dear Instagram, I am unable to log in to my Instagram account as it shows "user not found." I don't understand why my account was disabled as I have not made any mistakes. I have many memories associated with this account, and losing it feels like losing a part of my identity. I have used this account for several years, and I kindly request you to restore it. I have attached some screenshots for reference. Thank you, Dr. Kritika M. [[redacted]] [redacted]

Hello Instagram, I used my account a while back and set up two-factor authentication with the Duo app and backup codes, but unfortunately, I had to factory reset my phone and lost access to the authentication app and backup codes. Now, I can't log in because I no longer have the required backup codes or the 6-digit code. I last accessed my account around June, but I can't recall the exact date. The email I used is [redacted] and the phone number is +91 [redacted]. I was using a Redmi Note 8 Pro (Android). I kindly request Instagram's assistance in recovering my account.

I have been locked out of my app for two weeks now due to an account violation. My account was new as I had previously deleted my old one, so it might have been flagged for excessive following, even though I don't use bots. It's frustrating because all my followers are real. I've tried contacting Instagram but haven't received a response. Despite not knowing how to recover my account, I can still see my old profile when logging out of all accounts, so I believe it's not permanently lost. I really hope to resolve this issue and appreciate any help. Thank you.

Hello, Instagram, I'm ADIAKTAY, and I'm reaching out regarding my original Instagram account, @adiaktay, which was blocked back in [redacted]. I've been unable to access my account since then, and I'm unsure why it was blocked. Whenever I attempt to log in with the correct details, I receive a message saying, "To secure your account, we've reset your password. Click 'Forgot password?' on the login screen and follow the instructions to access your account." Following these instructions leads me to a prompt stating, "We sent an email to a*******[redacted] with a link to regain access to your account." Unfortunately, I no longer have access to that email. However, I now use a new email, [redacted], regularly. Your assistance in resolving this matter would be greatly appreciated, as this account holds sentimental value for me. Best regards, ADIAKTAY.

Hello, Instagram support team. My name is Adiaktay, and I'm reaching out regarding my old Instagram account, @adiaktay, which was blocked in [redacted]. I've been unable to access my account since then and I'm unsure why it was blocked. When I attempt to log in with the correct details, I receive a message stating that my password has been reset for security reasons. Following the instructions to reset my password requires access to an old email address that I no longer use. However, I have a new email address that I actively use, which is [redacted]@***.com. I would greatly appreciate any assistance in resolving this issue, as this account holds sentimental value for me. Thank you for your help. Best regards, Adiaktay.

Hello, I'm Simona, and I use the Instagram handle @simonagol. I've been unable to access my account since yesterday due to a login issue. I have two-step verification enabled, but Instagram is prompting me to enter my number and a security code to sign in. The problem is that I've been receiving security codes from unfamiliar Dutch numbers, and I am hesitant to use them as I suspect they are not associated with Instagram. When I try to request a code via email, clicking the link to return to Instagram leads me back to the same white pop-up asking for a number and security code. I'm at a loss on what to do next; any assistance would be greatly appreciated. Best regards, Simona

I am looking to delete an old Instagram account that I made a while back. There is no content on the account, just a list of followers that I no longer interact with. Unfortunately, I can't recall the password to access the account and the password reset email isn't coming through to my inbox. I've made numerous attempts to resolve this issue but have yet to be successful. It's frustrating to see this inactive account still exist with followers, while my active account remains follower-free. Any guidance on how to resolve this would be greatly appreciated. Thank you for your help.

My [redacted] account was hacked, and a duplicate account, maureen_delaney_... was created. The hackers used the false account to send strange messages impersonating me to my friends on Instagram. Despite reporting the issue to Instagram yesterday, the fake account has not been taken down yet. Please remove the email address with the underscores as this violates the Personal Data Protection Regulation. I would appreciate confirmation of the removal of this account. Is there a way to track the location of this fraudulent account? The fact that they are using my photos and identity is unacceptable. Should I consider involving the police in this matter? Thank you, Maureen Delaney

I am dealing with an issue where someone is impersonating me on Instagram. Despite multiple attempts to contact Instagram, the problem remains unresolved. The fake account, with the username vani.panchariya77 and full name Vani.panchariya77, is still active and gaining followers rapidly. To make matters worse, my in-laws have been added to that account. My legitimate Instagram handle is vani.panchariya7, and my full name is Vani Sharma. I have even provided a photo of myself holding my legal ID as proof. I urgently need assistance with this matter. Thank you.

My account has been compromised, and I am being asked to change my password because it was allegedly shared. Firstly, my password was leaked through a hack some time ago, and I did not buy my followers or anything like that. I have also been hacked on Amazon and PayPal. Secondly, all the passwords I use are not working, so they have already been changed. When I try to reset the password, the link only directs me back to the app on the lock screen, and no emails are being sent out. Either you delete my account completely or fix your IT system so a solution needs to be found. I don't want my pictures on your platform without access to them. Please resolve this issue, or I will have to take other measures. Thank you, Wirtz. Account: Indazona.

Hello, my name is Hossein Ansari. I am reaching out for assistance in recovering my stolen Instagram account. Approximately half an hour ago, someone changed the email associated with my account and I am now unable to log back in. I kindly request help with this matter. Thank you. Instagram ID: Hossein7ansari Number on account: +[redacted]03 Backup email: [redacted] Business email: [redacted]

My post got deleted on Instagram after working very hard on it. We want to ask Instagram to please return it, but we are unable to report the issue as the help center is not responsive. My page is abadistech. I sent this message to Instagram: "Hi, my posts comply with your community rules, but one of them was suddenly deleted two hours ago. Our team worked diligently and spent a lot of money advertising this post on other pages. Please, please return it, and we promise to be more mindful of your rules. Please, please, please, please."

I am experiencing issues with my Instagram account. After logging in, the feed is not refreshing. I have not violated any rules, but for the past three days, my account is not functioning properly. This is causing distress as I rely on this account, which I have had for three years. Kindly assist me in resolving this matter as soon as possible. Thank you.

A few weeks ago, my phone was stolen, and it had access to my business Instagram account and the backup codes for two-factor authentication. I urgently need the account password to be reset. Unfortunately, I cannot receive a password reset link due to the two-factor authentication requirement. This account is crucial for my business as it is the primary platform for marketing our products and services. Can this issue be resolved as soon as possible, considering the vital role the account plays in promoting my business?

Dear GetHuman Team, On August 11, [redacted], my account @LebaneseBeautyQueens was marked ineligible for branded content use after a post I made about Hezbollah, a terrorist group. I was exposing their lies, but the automated system mistakenly deleted the post, leading to my account's ineligibility. I believe this decision is unjust and ask for a review of this situation. Best regards, Joe

Hello everyone on Instagram, I'm Lindsey Alvarado, the owner of the account succefreesbaby. I have recently discovered that my account was hacked by someone named ally_sia__. This individual is involved in scams, taking money from people and hacking their accounts, myself included. She changed my account's email and phone number, preventing me from logging in. The email associated with the account is [redacted], and the phone number is [redacted]. I'm willing to provide pictures and a video of myself to verify my identity. I kindly ask for assistance in recovering my account. Thank you for your help.

My account has been compromised. Thieves are using it to send scam messages to my friends, asking for money. I have been reaching out to Instagram support for some time, following their instructions by sending my photo with a code to reset my password. However, the thieves have activated two-factor authentication, preventing me from resetting my password. I need assistance in regaining control of my account, resetting my password, and disabling the two-factor authentication that the thieves have set up.

Hello, I am experiencing a concerning issue with my Instagram account. It appears to have been hacked as the password, username, and associated email have all been changed by an unauthorized user. This has caused distress as the individual behind this breach is now contacting my loved ones and requesting money under false pretenses. I am seeking assistance in permanently deleting and blocking this compromised account. The original username prior to the alteration was _julienne.j_ and the initial email tied to the account was juliennengombe123@gmail, which has since been replaced by a new email address. Thank you.