Instagram Customer Service Issues

Dear Team, I hope you are all having a good day. Last Tuesday, around 11:00 am, a friend from Virginia, whom I recently collaborated with on music, contacted me. He shared a quick way to earn extra cash with me. Although I am not in dire need of money, as I have various responsibilities such as being a new father to a baby boy, an artist, and the primary caregiver for my mother who suffers from a neurological condition, I thought the opportunity could be helpful. Trusting this friend from our past collaborations, I sent him the requested amount and shared my login details. After being assured that the process would only take 10 minutes, I found myself unable to access my IG account. Upon further investigation, I discovered that the hacker had altered my username by adding an extra letter. Despite my attempts to contact support, my account still remains compromised with unauthorized posts. I am seeking assistance to reclaim access to my account to share my music journey with my friends and family. Sincerely, Rover. The last time I accessed my account was today around 11:30 on 8/31/21, when it was hacked by someone posing as my friend who used third-party authentication to log me out.

I'm experiencing difficulty accessing my account due to a change in my phone. The two-factor authentication method I set up for security is now causing an issue. Unfortunately, I can't log in without the authentication code on my previous device. Instagram's support seems only to send automated emails without providing real assistance. Despite multiple emails and support requests, I haven't received a solution. Interestingly, a similar issue with Facebook was quickly resolved. I haven't encountered any hacking problems and wish to remove this authentication process that's currently preventing me from accessing my account.

Hello, I would like to delete the mentioned account. The reason I am not able to do it myself is because I do not have access to my account. It requires a verification code for confirmation, but I do not have access to these emails. The emails are incorrect and missing letters, so they are not valid emails and cannot be used. I want to step back from social media, so I kindly request that you delete my account. I am willing to provide identification and photos to prove that the account belongs to me. Please delete the mentioned account. I do not wish to have any more accounts on any platform. Please accept my decision. I have the right to delete my account, please delete it and accept my decision. I am unable to do this alone because I do not have access. Instagram Accounts: aalex_1xts alex1xts ffm.a17 alexandros.axiotis axiotisalexandros alex.aax17 5283alexofficial alexandros_axiotis1_ Alx_16xts Alx_xts Alx1xts Please delete all accounts associated with the mentioned phone numbers. +49(0)[redacted]3 +49(0)[redacted]3 Emails: [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Please delete my account. I do not want to see any more photos on Instagram. Please accept my decision. Sincerely, Mr. Axiotis Name: Alexandros Axiotis Birthday: 02.07.[redacted] Location: Frankfurt am Main (ffm)

Good morning, I am unsure if I can assist, but I am reaching out on behalf of Kingbrightofficiall, whom I follow. I shared a post with him that I didn't realize violated your guidelines, resulting in his account being disabled. I apologize for my oversight and promise to be more mindful in the future. I didn't intend for him to be penalized for my mistake. I sincerely regret this incident and hope you can forgive me and review your decision. Please know that I have always respected your guidelines, and I genuinely feel awful about this situation. Thank you for your understanding.

Hello, I am reaching out to you because my Instagram account was hacked yesterday afternoon. The person hacked into a friend's account who then messaged me on Instagram (the hacker). Without being too suspicious, I replied to the messages, and that's how he took over my Instagram account and got access to a PlayStation subscription. He also sent the same message that "tricked" me to all my Instagram friends. The person changed my email and phone number, making it impossible for me to recover my account. Despite the assistance from Instagram, I am struggling to go through the process to get it back. As an ambassador for two clothing and jewelry brands, I am really upset about losing my account. What should I do, please? My account: meliina_romeo My original email: [redacted] My phone number: [redacted] Thank you sincerely, Melina Romeo

About a week ago, I encountered issues with my app where new media wouldn't load, and I kept getting errors when trying to refresh my feed or view stories and messages. Two days later, the app went completely black with no content showing up. Despite thinking my account was deleted, my friends could still see my page. I've attempted various troubleshooting steps like restarting my phone, reinstalling the app, and logging into backups, but nothing has resolved the problem. It has been four days now, and the issue persists. I feel stuck as Instagram doesn't provide any useful support.

I am troubled by the abuse I recently experienced from an unknown individual's account. The person targeted me with incredibly hurtful comments on numerous photos, using offensive language and insults towards me and even my daughter. Despite reporting this account and providing evidence, my post addressing the issue was removed instead of the abuser. The account in question, @nodroningallowed, should not have the privilege of using social media platforms for such harmful behavior without consequences. Both Facebook and Instagram, being owned by the same entity, need to take responsibility for allowing such abuse to continue unchecked. It is concerning that while they swiftly act on some content, individuals like this abuser are allowed to persist. The focus should be on removing harmful accounts like @nodroningallowed and preventing them from creating new ones linked to the same email address.

My Instagram account suddenly required video selfie verification. Despite attempting it, the process didn't proceed. I uninstalled and reinstalled the app. Initially unable to log in, I eventually changed my now blank and black password. Profile picture displayed, but everything else appeared blank. After clearing data and retrying, the issue persisted. Even after restarting my phone, the problem remained. Researching solutions online proved fruitless. When attempting to log in, the app alerted of "unusual activity." Despite continuous efforts, I remained unable to access my account while others could. Please assist me urgently in restoring my account to normal, free from blank screens and loading issues. Thank you.

Dear Facebook and Instagram Team, I recently tried to log into my Instagram account as I do every day, only to find out that it has been blocked due to a violation of the terms of use. I have been using Instagram daily for several years and have never intended to break any of your guidelines. If I have unintentionally done so, I apologize sincerely and would appreciate if you could clarify what I did wrong so I can learn from this situation. I would be extremely grateful if there is a way to unlock my account, as I value my profile as well as my nearly [redacted] followers. I am hopeful for a positive outcome and would greatly appreciate a favorable response. Instagram Username: felix_lindenberger Best regards, Felix Lindenberger

I have encountered a concerning issue with my Instagram and possibly connected Facebook account. My Instagram username is Razzleberryrose. I recently discovered it is linked to a Facebook account under the name Rosemary Pres-elect Bolton, which I do not actively use. On September 5th, I received an email notifying me that my Facebook account was disabled due to a violation, but I am unsure of the specifics as I rarely use the platform. I have made multiple attempts to reach out for clarification without success. Subsequently, my Instagram account has also been disabled, impacting my sewing community connections and treasured photos, including sentimental moments with my late mother. I am reaching out for assistance in resolving this situation and possibly retrieving my content. I greatly value my sewing circle as my primary source of social interaction besides caring for my husband and 97-year-old father. Your help in recovering my account data would be deeply appreciated during these challenging times. Thank you for your understanding and assistance in addressing this distressing matter.

I am writing to explain that my official Facebook account is linked to my Instagram account, which was disabled following a recent incident where I clicked on a link on Facebook. Since then, I have been unable to access both of these accounts. I want to clarify that I have not violated any community guidelines on either platform and have always adhered to the rules. I am requesting assistance in recovering my official Facebook account and reactivating both my Instagram and Facebook accounts. I assure you that I will continue to comply with all community guidelines in the future. Your prompt attention to this matter would be greatly appreciated. Thank you for your help.

Dear Instagram Team, I am writing to report that my Instagram account, @dxpen, was deactivated on August 26, [redacted], around 5:00 pm IST. During that time, my account was compromised by a hacker, as I was not using it. I did not receive any password change emails on my Gmail account either. I believe someone else gained unauthorized access. If any posts or messages breached your community guidelines, I sincerely apologize. I have never intended to offend anyone or post inappropriate content. I take all necessary precautions to safeguard my account and have not shared my password or clicked on any suspicious links. I hope you can understand this unusual situation, and I promise to be more vigilant in the future. Please reactivate my account at your earliest convenience. Complaint Number: [redacted] Attached are my Aadhar card and photo for verification. Instagram Account Details: Username: @dxpen Full Name: Dipen Nagani Email: [redacted] Phone: [redacted] Thank you for your attention to this matter. Sincerely, Dipen Nagani

Our business account, used to showcase our products for sale on our website, has been disabled on a social media platform. We are unsure why this action was taken, as we believe we have adhered to Instagram's community guidelines. Our account is solely for professional business purposes, without any impersonation, nudity, or abusive content. We are eager to rectify any potential missteps if brought to our attention promptly. The account's reinstatement is crucial for our business operations, and we kindly ask for a swift resolution from Instagram regarding the disabled account issue.

Around 9 hours ago, my account on Instagram had technical issues where my feed and profile information, such as followers, posts, and following, stopped displaying. Despite being searchable by my username (fu.andrei.ck) and able to login, no content loads on any device I use. I attempted basic troubleshooting like clearing data and cache, reinstalling the app, but only my account is affected, while others on my phone work fine. I still have access to my profile and can provide verification if needed. Some of my friends faced a similar problem, which resolved within 24 to 48 hours. I suspect my account needs a sync or a refresh to resolve the issue.

Hello, I understand that you are in a challenging situation with your Instagram account. I urgently need to contact an Instagram representative who can assist me in resolving an issue. Unfortunately, I lost my mobile device, which had the security codes needed for Instagram authentication. Despite submitting a report to Instagram's support team, the issue remains unresolved. They instructed me to provide a photo with a specific code, my full name, and username to deactivate the two-step authentication. However, upon attempting to access my account using the password provided, I am still prompted for the authentication code from the Duo Mobile app. My verified Instagram profile with the verification badge and linked Facebook page provide additional validation of my identity. My username is @jusclassic. Your assistance in this matter would be greatly appreciated as my music career is impacted by this issue. Thank you for your understanding and support.

Hi, I'm facing issues logging into my account on both my mobile and laptop. I recently received an email alert about an unusual login to my IG account, which was actually me. I've been using my phone for years, but changed my phone number in May without any problems until now. When I try to sign in, it doesn't recognize my username, kripamaya, or my email, [redacted] On mobile, it's requesting a full-face recording to verify my identity, which I'm hesitant to do. I'm puzzled by why I can't log in now. After a live interview on IG with foodinprovance, where I shared the video on Facebook, I encountered this issue. I'd appreciate an explanation and assistance with resolving this matter without the full-face recording requirement. Thanks, Kripāmaya A. L. Kocsis

Hello, I am experiencing difficulties with my Instagram account, @iwantedtokillyou. I have conducted thorough research to try and regain access to my account, ensuring that I have not violated any community guidelines since July. I recently submitted an appeal and received an email from Facebook instructing me to take a photo of myself with my email and full name to regain access. However, despite temporarily regaining access, my account was promptly reported again. To complicate matters, I received a direct message from an anonymous user with the handle @yfqht, who I discovered has a history of reporting accounts without reason. I believe I may have been targeted unjustly by this user. I have reached out to them for clarification but received no response. My account holds sentimental value as I have connected with many talented creators. It has taken me years to build my platform as a digital creator. I suspect @yfqht is misusing Instagram's report system. I have submitted multiple appeals in hopes of resolving this issue within 25-30 days. I am considering changing my username for sensitivity reasons and to prevent future problems. I am willing to provide any necessary information for assistance. I apologize for any inconvenience and appreciate your help. Thank you for your time.

I am experiencing login issues. Even though two-factor authentication is still enabled, the backup codes and Duo Mobile app are not working. I have already reported the problem, but the automated response I received did not address the issue.

Subject: Assistance Request for Accounts Dear Support Team, On September 3, [redacted], around 9:07 am, I encountered an issue with my account. I received a message to verify that I was not a robot, followed by a text message requesting a code entry. Despite complying, I was accused of engaging in illicit activities. I want to clarify that the content I share is solely for educational purposes to showcase Balkan customs and is not intended for any unlawful actions. This situation is similar to the one I faced with the repka_84 account, which was disabled on March 9, [redacted], at 16:17. For accessing my account, I utilized the email address [redacted], also linked to my Facebook account, and my phone number +[redacted]11. I accessed it through both an Android mobile device and a computer operating on Windows. I kindly seek assistance with restoring access to my two accounts, repkeetnolog, and repke_84, as I firmly deny any involvement in illegal activities. Thank you for your attention. Sincerely, Aleksandar Repedzic

Hello, I'm Ian, and my Instagram personal account has been hijacked. The hacker changed the username and password, and now I can't access the account. Getting help from Instagram has been difficult, as I've received no response after reporting the issue weeks ago. I have a screenshot of my account page with the new username on it. Furthermore, someone accessed my Facebook page, but I was able to recover it and have since added an authenticator for security. I just received a message from Facebook about someone attempting to change my password, which wasn't me. I rely on this account regularly, but it has been logging in automatically. I remember parts of the old username, but I can't recall the full details, and I've forgotten the password due to it logging in automatically for a long period.