The following are issues that customers reported to GetHuman about Instagram customer service, archive #240. It includes a selection of 20 issue(s) reported September 1, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
I have been unable to access my @qualitehumour account since last night. When I attempted to log in using Chrome, I was prompted to verify my identity on the app due to alleged suspicious activity on my Instagram. Despite trying to confirm my identity through the app, the page just keeps loading without any progress. This situation is distressing as my account means a lot to me. I am uncertain about what triggered this issue as I primarily share jokes on my profile. I have invested significantly in Instagram promotions to grow my reach and engage with my followers. I am desperate to regain access to my account as it holds great sentimental and professional value to me. Please address this matter promptly and provide assistance. You may contact me at [redacted] Your immediate attention to this issue would be greatly appreciated.
Reported by GetHuman6538930 on Wednesday, September 1, 2021 3:34 PM
I'm currently unable to access my Instagram account (xx_fahieboi_xx) under the name Garrett Fahie. I suspect it was temporarily locked due to attempted hacking. To regain access, I am prompted to provide an old phone number (1[redacted]) and an unfamiliar email that doesn't belong to me, starting with 'g' and ending with 'i'. My actual emails are [redacted] and [redacted], but the email displayed is different. Although my Instagram was linked to Facebook, I can't find options to manage the account there. I've attempted different solutions and tried to reach out to support, without success for about seven months now. I urgently need assistance to recover my original account with valuable content. Your prompt reply would be greatly appreciated.
Reported by GetHuman6539551 on Wednesday, September 1, 2021 5:19 PM
My account, MelissaPerez9207, has been restricted for over a year. As a law student, I am aware of my legal rights and believe I did not breach any terms of service. Despite reaching out multiple times without any response, I have been investigating and documenting accounts that actually violate terms of service. It is concerning that Instagram has not restricted these accounts, most of which are owned by Caucasian individuals, while my account remains restricted even though I have not violated any rules. I have consulted with a lawyer who advised me to attempt to resolve this matter with Instagram before taking legal action and filing complaints with the local attorney general's office and BBB. I have gathered documentation and witnesses over the past year to support my claims. I feel unfairly targeted and discriminated against based on my identity and appearance.
Reported by GetHuman-melyp on Wednesday, September 1, 2021 6:11 PM
Hello Facebook team,
I am writing to request the recovery of my personal Facebook and Instagram accounts which were disabled due to a scam. I fell victim to someone who sent me a fake video and asked me to share it without watching it. Consequently, my Instagram account was disabled, and my linked Facebook account suffered the same fate. The loss of access to these accounts has caused me significant problems as they contain a lot of important data and information.
I kindly ask for your assistance in restoring my disabled official Facebook and Instagram accounts. I believe I have been unfairly caught up in a scam, and I seek your help in resolving this matter quickly.
Thank you,
@Hemant___19
Email: [redacted]
Phone: [redacted]
Reported by GetHuman-singhema on Thursday, September 2, 2021 5:27 AM
Three days ago, around 9 o'clock in the morning, I noticed unusual activity on my Instagram account. Upon checking my login activity, I discovered multiple logins from Turkey. I immediately took a screenshot and changed my password. However, within two hours, I was forcibly logged out of my account, and Instagram disabled it, stating that I had violated their terms and policies. Despite numerous appeal forms submitted with my identification, including my Aadhar card and photos, Instagram has not restored my account. This has been emotionally challenging as many friends and 6k followers are connected to it. I am deeply disappointed with Instagram.
Name: Srishti Panwar
Username: srishti_panwar_03
Phone: [redacted]
Email: [redacted]
Any assistance with this matter would be greatly appreciated.
Reported by GetHuman6525132 on Thursday, September 2, 2021 2:25 PM
Hello, my name is Crystal Langford. My phone number is [redacted] and my username is Crysindy. Recently, I switched from an Android to an iPhone with AT&T's assistance. Due to short staffing, I was only able to transfer my numbers and not download all my apps at the store. When changing passwords after a recent hack, I forgot to write down the new password. The reset prompt keeps telling me to try again later. Despite making repeated attempts, I was unsuccessful due to a past brain injury that sometimes causes me to hyper-focus. I tried to use Facebook to reset, but it displayed in Arabic, possibly due to the hack. I urgently need help retrieving my Instagram account as it contains precious family photos. I can provide any necessary proof of ownership. Please assist me.
Reported by GetHuman6546484 on Thursday, September 2, 2021 2:36 PM
My Instagram account was disabled 10 days ago unfairly. I have reviewed the community guidelines and I am confident there was an error made by the detection software.
Losing access to my Instagram has been devastating because it is my primary means of contacting my family and girlfriend back home. It has also hindered my chances for a new work promotion as I communicate with my colleagues exclusively through the platform.
Despite making an appeal that was unsuccessful, I am resubmitting the issue along with my identification. My username is laithkreshan. A thorough review of my case is paramount as Instagram is essential for my daily communication needs. My legal counsel has confirmed my compliance with the Terms of Service.
I have exhausted all avenues to recover my account, including reaching out to the help center without success. I would greatly appreciate if someone could dedicate time to reevaluate my situation or direct me to the appropriate contact who could assist.
Reported by GetHuman-laytha on Thursday, September 2, 2021 2:41 PM
Hello,
I'm Arlyn Grace Sanders. I've been unable to access my account for two weeks. Despite following all the suggested steps to resolve the issue, I remain locked out. The furthest I've progressed is sending a photo with my visible hands holding a number, along with my full name and handle to the admin email. I'm a 17-year-old from a small town, active in my community. I don't engage in any activities that would warrant an account suspension.
A few months back, I was stalked by an older man (45 years old) on Instagram, which makes me concerned this situation might be related. I'm anxious as it has been almost two weeks with no progress on my account issue.
My Instagram is significant to me, holding memories of family members, old friends' comments, and treasured Direct Message conversations. It's the primary social media platform I genuinely care about, and now I'm without it. Your assistance in resolving this matter is greatly appreciated.
Reported by GetHuman-arlyngr on Thursday, September 2, 2021 6:50 PM
I need urgent assistance with my business account.
I have been actively growing and managing my business account since [redacted]. It was hacked last night, and suddenly my email, password, and phone number were changed.
How can it be so effortless for scammers to take control of someone's account on Instagram?
I must reclaim my account quickly as scammers are already using it to deceive my followers.
Despite recently changing my password, my account was still hacked.
How can I verify my ownership of the account to Instagram?
I can be reached at [redacted]
My authorized phone number is +[redacted][redacted].
I desperately need assistance!
I suspect the hacker's number is +[redacted] [redacted], as they messaged me with a screenshot of my account.
Reported by GetHuman-iglamng on Friday, September 3, 2021 6:25 AM
Dear Sir,
I deeply value your app and its community. Unfortunately, my account was blocked because I shared the wrong video. I sincerely apologize for my mistake and am truly sorry. As a long-time user of Instagram, I heavily rely on my account.
I kindly ask for your assistance in swiftly reactivating and unbanning my account. Your understanding and help are greatly appreciated. Thank you.
Respectfully,
[Initials]
Reported by GetHuman-indrasid on Friday, September 3, 2021 6:30 AM
Hello there,
After I unfollowed a significant number of accounts on Instagram, my account was flagged for unusual activity, leading to an immediate logout. Instagram is now requesting a code sent via email to [redacted], with the username adelinaa.marin, to verify my identity. Unfortunately, I have not received this code in my inbox, spam, or trash folders. It is important to note that my account is not linked to Facebook or a phone number. Despite trying various methods found online, I have been unsuccessful in resolving this issue. Any guidance on how to receive the code on my Yahoo account and regain access to my Instagram profile would be greatly appreciated.
Thank you in advance!
Reported by GetHuman6550512 on Friday, September 3, 2021 7:55 AM
Around six months ago, my account was hacked, and Instagram has not taken any action to remove the hacked account. This situation has caused me mental distress since my private and intimate photos were being shared within my close circle (family, friends, coworkers, etc.), and Instagram has not been helpful. Despite numerous reports, the account remains active. I attempted to verify my identity, but Instagram repeatedly failed to do so, even after submitting a photo holding an Instagram email code with my face visible. The ongoing presence of this account makes me feel unsafe. I am baffled by the fact that there are still followers on the account. I urge Instagram to act promptly and remove my account as I am uncomfortable with it being active without my permission or oversight.
Reported by GetHuman-imjuliet on Friday, September 3, 2021 6:52 PM
A week ago, my Instagram page, @perillloux, was unexpectedly blocked, and I'm unsure of the reason as I hadn't engaged in any actions that violate the terms of use. Additionally, I used an application to manage my followers but have since removed it. I've followed the necessary steps by filling out forms and submitting a photo with the requested code to the support team. However, despite my efforts, I haven't received any further communication, leaving me uncertain about the status of my account. I'm worried as I was just starting to grow my account when this issue occurred. I'm hopeful for a resolution and would appreciate any guidance on the potential timeline for unblocking my account and the support team's review process. Your assistance would be greatly appreciated.
Reported by GetHuman6553261 on Friday, September 3, 2021 7:58 PM
Hello,
I am kindly requesting assistance in regaining access to my Instagram account. Over two months ago, someone attempted to hack into my account, resulting in it being blocked and a verification code being sent. Unfortunately, this code is being sent to my old phone number. Could you please help me update the phone number to my Facebook-linked number, [redacted], associated with my account laragrangeon? This is an official account that I use as a high-level athlete for communication with sponsors, making it crucial for me.
I have been unsuccessful in reaching Instagram support for help with this issue. Your assistance would be greatly appreciated.
Thank you very much for your help.
Lara G.
Reported by GetHuman6553496 on Friday, September 3, 2021 8:45 PM
Hello, my name is Janiyah. On August 30, [redacted], both of my Instagram accounts were hacked. The first account, "duhhhitsjaii," was linked to the email "[redacted]" and the phone number "[redacted]." The second account, "mscapalotupthechopalot," was accessed after the first one was compromised. The same email and phone number were associated with both accounts. I did not receive any email or text notifications from Instagram about the unauthorized access, which was concerning. The hackers changed the usernames to "mummy_is_real043" and "mass_s336," turning the first account into a sugar daddy account and posting scam content. The second account's content remained the same, but the username, email, and phone number were altered. Despite my efforts, I have been unsuccessful in regaining access to my accounts. When trying to use the face verification feature on Instagram's help website, the notifications were being sent to the fake contact information on the accounts. Any assistance in recovering my accounts would be greatly appreciated.
Reported by GetHuman6553597 on Friday, September 3, 2021 9:14 PM
I created a fan page for Mahir Mulalic, a talented singer who won the "Zvezde Granda" competition in the Balkans. I established the page with a verified profile on July 18, [redacted], to show my admiration and support for him. Recently, on August 29, [redacted], I woke up to find my account disabled on Instagram. Even though I only post pictures of Mahir Mulalic, I clearly stated that it was a fan page and not his official account. Mahir is aware of my support and endorses my page. Instagram asked me to provide identification documents to restore my account, but I cannot comply as I am not Mahir. I have invested a significant amount of time creating content for the page and cherish the memories associated with it. I believe I have not violated any community guidelines, and I hope to regain access to my account soon.
Reported by GetHuman-nastavak on Friday, September 3, 2021 9:47 PM
Instagram recently disabled my account with nearly [redacted] followers, causing me significant distress as the platform served as a vital escape for me, helping me cope with anxiety and depression. Despite complying with their requests like sending photos and verifying codes, my original account remains deactivated without explanation. Subsequently, my attempts at creating new accounts were also met with sudden deactivation, compounding my feelings of loss and desperation. Regaining some hope and reconnecting with close friends on my latest account had been a small victory, shattered by its sudden removal this morning. The impact of losing this platform, which was more than just an account to me, has left me feeling vulnerable and anxious.
Reported by GetHuman6554435 on Saturday, September 4, 2021 3:00 AM
Hello Team Instagram,
Thank you for responding. I am the real owner of the @mr_attitute_ account. I recently discovered a message on my Instagram login page stating that my account has been deactivated. I apologize if I have unknowingly violated any of Instagram's community guidelines and assure you that I will be more mindful of them in the future. Currently, I am under the impression that my account was deactivated in error. I have always followed the rules and regulations, and my account holds a lot of sentimental and important photos for me. It would mean a lot to me if you could assist me in resolving this issue and reactivating my account. Your help in this matter would be greatly appreciated. Thank you.
Reported by GetHuman6554751 on Saturday, September 4, 2021 6:15 AM
Hello,
I need assistance with my account. Two things occurred recently. First, my account got disabled last week, and I am unsure why. I never breached any terms and didn't post anything inappropriate. The disabling happened after I shared two pictures in my stories: one of flowers and a selfie. After my account was disabled, I clicked on something in the app (maybe it was a dispute), and after a few days, I saw a login screen again.
Secondly, I am unable to log back in on the app. My Instagram has 2-factor authentication, but I'm using the app on my new iPhone, which I bought after my old phone unexpectedly stopped working. As my old phone won't turn on, I can't access my google authenticator (and I can't recall where I kept the 8-digit code provided by Instagram or the google authenticator backup).
I've been on Instagram almost since the beginning, and I value the pictures I posted there. Often, I didn't save these pictures elsewhere, so Instagram is the only way to reminisce about the old times. I am a private individual, but Instagram allows me to stay connected with friends. I have never posted anything inappropriate.
Please help me retrieve access to my account.
Reported by GetHuman-annutnak on Saturday, September 4, 2021 12:23 PM
Hello, my name is Amara Thomas, and I have an Instagram account under the handle @amarathomass with nearly 30,[redacted] followers. Unfortunately, my account was hacked recently, leading to its disablement due to the posting of offensive comments. When attempting to log in, it prompts a security code sent to my phone number, but despite entering the correct number, the code is not being received. My phone number linked to the account is [redacted]. I am eager to regain access to my account and explore available solutions. I have addressed the issue with the hacker who caused the problem by reporting them. I want to emphasize that my Instagram content has always been positive and non-offensive, focusing on spreading kindness. I am seeking guidance on the steps necessary for recovering my account.
Reported by GetHuman-amaraoth on Saturday, September 4, 2021 2:46 PM