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Instagram Customer Service Issues

Archive 239

The following are issues that customers reported to GetHuman about Instagram customer service, archive #239. It includes a selection of 20 issue(s) reported August 31, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
My account has been disabled again, and I'm unsure of the issue. I've followed all the protocols as instructed but my account remains disabled. Please reactivate my Instagram account. If there are any unwanted bots in my account, kindly remove them. The full name is ஜான்சன் டாப்னோ, and the username is johnny_topno. It would be helpful to follow the protocols and assist in recovering my disabled Instagram ID. The name is Johnson Topno in English (UK), and the full name format in Tamil keywords. Contact number: +91-[redacted], alternative number +91-[redacted], Gmail account: [redacted]
Reported by GetHuman6425177 on Tuesday, August 31, 2021 6:30 AM
My account has been disabled again, and I am unsure of the cause. I have followed all the necessary steps you provided, but my account remains disabled. Please activate my Instagram account and remove any unwanted bots present. My full name is J. T. and my username is johnny_topno. This information should aid in resolving the issue and restoring access to my Instagram account. Thank you.
Reported by GetHuman6524970 on Tuesday, August 31, 2021 9:13 AM
Hello, I am reaching out concerning my Instagram account (@xhulian_hoxha_) which was disabled on August 24th. When attempting to log in, I was prompted to verify that I was not a robot and then was instructed to wait 24 hours for my account to be reviewed. However, upon returning after the review period, I received a message stating "No users found." I have reviewed Instagram's terms of service and do not believe I have violated any policies. I have owned this account (@xhulian_hoxha_) for 7 years, and it is crucial for my business. I use the email [redacted] or my phone number +39 [redacted] to log in and my username is @xhulian_hoxha_. I kindly request assistance in recovering my account. Any help with this matter would be greatly appreciated as I rely on this account for work purposes. Thank you for your attention to this issue. Please feel free to reach out if more details are needed.
Reported by GetHuman-xhulian on Tuesday, August 31, 2021 10:18 AM
Hello, my name is Robina Maisnam. My account was hacked on August 30th. It all started when a friend with the username "trilla_kid" messaged me, asking if I wanted to increase my followers. They instructed me to take various steps, such as sending screenshots and changing my email address. After following their instructions, my account was logged out, and I haven't been able to access it since. I've tried different methods to regain access, even reaching out from my business account (RB_accessories) to the hacker without success. I believe the hacker is from Nigeria and is posting unauthorized content on my account. I desperately need your help to resolve this issue.
Reported by GetHuman-robinama on Tuesday, August 31, 2021 1:48 PM
Hello Instagram Team, I'm reaching out because my account got deactivated on August 8, [redacted], around 9:40 pm. During that time, I wasn't using my account as it got hacked. The password reset email on my Gmail was altered, and someone else was utilizing my account. If any of my posts or messages violated your guidelines, I sincerely apologize. It was never my intention to offend anyone or share inappropriate content. I am cautious not to click on any suspicious links and will ensure such errors do not recur. I request your understanding and kindly ask for my account to be reactivated. Here are my account details: Username: xx_ayanchoudhary_901 Email: [redacted] Mobile number: [redacted] Thank you, Instagram Team.
Reported by GetHuman6532795 on Tuesday, August 31, 2021 2:35 PM
Hello, my name is Robina Maisnam, and my account was hacked on August 30th. It all started when a friend with the username "trilla_kid" sent me a text offering to increase my followers. They instructed me to send various screenshots and change my email from "[redacted]" to "[redacted]". After following their steps, my account was automatically logged out, and I have been unable to regain access. Despite my efforts, including reaching out from my business account (RB_accessories) asking for the account back, the hacker blocked me. I am desperate for your help in recovering my account.
Reported by GetHuman-robinama on Tuesday, August 31, 2021 3:30 PM
Hello, today on August 31st around 4 p.m., my Instagram account was hacked. A fraudulent post was made, and the hackers even uploaded a photo of my passport. None of my attempts to regain access to the account have been successful. It seems like the email associated with the account may have been removed, as I did not receive any password reset emails. At the moment, it appears that the account has been blocked. Is it possible to recover it? Can I regain access to my account? In the future, I will be more careful with my password selection and will link my account to a phone number. I really hope that technical support can help me recover my account, which I have been using for several years. After this incident, I don't want to create a new account. Unfortunately, none of the recovery recommendations provided have helped me so far. My hacked account link: [redacted] I can provide my photo or previous posts from my account if needed. Respectfully, Ramiz A.
Reported by GetHuman-alerana on Tuesday, August 31, 2021 5:16 PM
My account has been disabled again, and I'm unsure of the reasons. I kindly request you to activate my account. I followed all the suggested steps as instructed previously, yet my account remains disabled. If there are any unwanted bots on my account, please remove them. My name is ஜான்சன் டாப்னோ, my username is johnny_topno, and my Gmail account is [redacted] I urge you to activate my Instagram account and correct any issues. Your assistance in this matter is greatly appreciated.
Reported by GetHuman6524970 on Tuesday, August 31, 2021 5:32 PM
My account has been disabled, and I am unsure of the reason. I kindly request you to reactivate my account. I have followed all the procedures previously advised, yet my account remains disabled. If there are any unauthorized bots on my account, please remove them. My full name is J.D. and my username is johnny_topno. Your assistance in adhering to the protocol and activating my Instagram account would be greatly appreciated. My name is written as Johnson Topno in English (UK) and in Tamil.
Reported by GetHuman6524970 on Tuesday, August 31, 2021 5:35 PM
I am reaching out to request the reactivation of my Instagram account instagram.com/eleonore_em, which was disabled on August 6, [redacted]. I am a 32-year-old French artist based in Paris, and this account is crucial for my professional work as it is linked to my website eleonoredemargerie.com. Currently, I am collaborating with instagram.com/sharies_coliving on a significant project, creating frescos in two of their properties in Brussels, Belgium. This opportunity is a career-defining moment for me, and we have been sharing our progress through posts on my Instagram account. Having my account reinstated is vital for us to continue communicating about this project and prepare for an opening event scheduled for September. Your assistance in reactivating my account would be greatly appreciated. Please let me know if more information is required. Thank you for your attention to this matter.
Reported by GetHuman-eledemar on Tuesday, August 31, 2021 7:14 PM
This morning, I tried to access my Instagram account to check my messages. However, I was abruptly logged out and notified that my account was disabled for 30 days. Following the prompts, I verified my account through my phone number, but Instagram still locked me out. Surprised by the disablement as I rarely post, I reached out to two Instagram emails. One email suggested visiting the support link, which only added to my confusion. When calling the support number, I received no assistance due to not being able to log in. I seek help from an Instagram team member to either re-enable my account or investigate a possible hack.
Reported by GetHuman6534491 on Tuesday, August 31, 2021 7:54 PM
I am unable to access my account due to a temporary lock for "suspicious activity." The lock occurred after I reinstalled the app, although no unusual activity was taking place. Despite repeated attempts, I have not received the security code necessary to regain access to my account. I have been waiting for several days and continue to face issues without it. I kindly request Instagram to send me the code promptly so I can resume using my account.
Reported by GetHuman-gabyvdm on Tuesday, August 31, 2021 9:36 PM
Hello, good day. I need to report an issue with my Instagram and Facebook accounts. My IG account has been disabled, and I am unsure why, as I have not posted anything since I first created it. I suspect that it may have been hacked, which violates the app's privacy policies. Because my Facebook account is linked to my IG, it has also been disabled, along with my Messenger. I am seeking assistance in recovering these accounts promptly. Thank you.
Reported by GetHuman-junberg_ on Wednesday, September 1, 2021 2:50 AM
I apologize for a serious mistake I made by sharing inappropriate content on my personal ID jyshrii2711, which was linked to my official ID official_devra99. Both my IDs have been blocked by the community. I humbly request your assistance in unblocking both my IDs. I face many problems as I am unable to log in to my Instagram account as it contains a lot of important data and information. I kindly request to regain access to my disabled Instagram accounts. I have been involved in unsocial activities but assure you it won't happen again in the future. My personal ID is official_devra99, and the personal email address is [redacted] Mobile numbers: [redacted] and [redacted].
Reported by GetHuman6537131 on Wednesday, September 1, 2021 8:36 AM
I am experiencing difficulty accessing the Instagram support request form for my username, @Re*L***. The last time I accessed my account was on October *th around *:** pm. I sent a direct message to @Guwap*po with a casual greeting. Shortly after, I was unexpectedly logged out and unable to regain access. Despite multiple attempts using my username and password, it kept showing error messages. Furthermore, a significant number of my pictures disappeared. When I tried to log in again with the passcode "Lovelife," it prompted me with a notice of suspicious activity and required a verification code. Unfortunately, even after trying to receive the code through email, I was unable to access my account due to suspected irregularities. Friends informed me of my account being active when I was not around, engaging in suspicious activities like sending and deleting links under my name. My registered email address is *****@***.com, and I primarily used an Apple iPhone and a linked tablet for my account. The username @Re*L has been exclusively associated with this account and email, with no previous usernames being used. I seek assistance in resolving this issue and regaining access to my account promptly.
Reported by GetHuman-coreyemb on Wednesday, September 1, 2021 8:46 AM
Dear Instagram Team Member, My account was deactivated on August 24, [redacted], around 6:30 IST, and I didn't deactivate it myself. It seems my account was hacked because I couldn't access it, and there was no password change email sent to my Gmail account. Someone else must have been using it. If any posts or messages violated your community guidelines or terms of use, I apologize. My intentions were never to harm anyone emotionally or post inappropriate content. I have not shared my Instagram password with anyone or clicked on any suspicious links. I assure you that such errors will not happen again in the future. Please forgive me this time and reactivate my account. Username: official_manojbadgujar1314
Reported by GetHuman6508241 on Wednesday, September 1, 2021 10:31 AM
Hello, My Instagram account pinel_alberto has been hacked this summer. It has happened twice that messages in English with a link to a suspicious website have been sent to all my Instagram contacts. I would really appreciate if a human could assist me in resolving this issue because it is very bothersome to have to delete these messages every 4 days. Someone has already mentioned they would report me. Thank you in advance.
Reported by GetHuman6537373 on Wednesday, September 1, 2021 10:31 AM
Hello Instagram team, My account was deactivated on August 24, [redacted], around 6:30 IST, without my knowledge. It seems to have been hacked as I couldn't log in, and no password reset email was sent to my Gmail account, indicating someone else may have accessed it. I want to clarify that if any posts or messages violated your guidelines, I apologize as it was unintentional, and I assure you it won't happen again. I have not shared my password or clicked on any suspicious links. Please reactivate my account. Username: official_manojbadgujar1314. Phone number: [redacted].
Reported by GetHuman6508241 on Wednesday, September 1, 2021 10:32 AM
Hello Instagram team, My account was deactivated on August 24, [redacted], around 6:30 IST without my knowledge. It seems to have been hacked as I was unable to access it and there was no password change email in my Gmail account. It appears someone else was using my account. I apologize if any posts or messages violated your community guidelines or terms of use, as it was never my intention to offend anyone or post inappropriate content. I am unsure how this happened as I did not share my password or click on any suspicious links. I assure you that such errors will not occur in the future. Please forgive me this time and kindly reactivate my account. Username: @official_manojbadgujar1314
Reported by GetHuman6508241 on Wednesday, September 1, 2021 10:32 AM
Hello, My Instagram account "anton_gin" was disabled for "violating our terms," which I believe was a mistake. I suspect my account was hacked. Here is the sequence of events: I acquired a new phone and tried to log into my account but inadvertently created a new one linked to my email "[redacted]" Subsequently, when trying to log in again, I was informed that my account had been disabled. I had not posted anything for several months, and upon checking my email, I saw a login notification from Kyiv, Ukraine, a location I have never visited. I request the reactivation of my "anton_gin" account as I did not breach any terms. It seems the issues arose with the mistakenly created account rather than my original one. I am willing to go through any necessary verification process. Thank you for your assistance. Anton Gingell
Reported by GetHuman-muddysno on Wednesday, September 1, 2021 1:34 PM

Help me with my Instagram issue

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