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Instagram Customer Service Issues

Archive 238

The following are issues that customers reported to GetHuman about Instagram customer service, archive #238. It includes a selection of 20 issue(s) reported August 28, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
Dear Instagram Team, I am writing to report that my Instagram account under the username Mr._.Adnan56 was deactivated on August 10th while I was not using it. It appears my account was hacked as I did not receive any password change emails on my Gmail account indicating someone else had access. I want to assure you that I did not intend to violate any community guidelines or terms of use, and I have not shared my password or clicked on any suspicious links. I apologize for any content posted that may have caused concern. I kindly request the reactivation of my account and assure you that I will take steps to prevent this from reoccurring in the future. Thank you for your attention to this matter. Sincerely, Adnan
Reported by GetHuman6517650 on Saturday, August 28, 2021 9:44 AM
Hello Instagram Team, I would like to report that my account, Mr._.Adnan56, was deactivated on August 10th while I was not using it, indicating it was likely hacked. I did not receive any password change emails on my associated Gmail. It seems someone else had unauthorized access during that time. If any content posted violated community guidelines or terms of use, I sincerely apologize as it was not my intention. I did not share my password with anyone nor did I click on any suspicious links. I am committed to preventing such errors in the future. I respectfully request the reactivation of my account. My details are as follows: Username: Mr._.Adnan56 Full name: Adnan Email: [redacted] Phone number: [redacted] Thank you for your attention.
Reported by GetHuman6517650 on Saturday, August 28, 2021 9:51 AM
Dear Sir, I value your app and its community. Unfortunately, my account was blocked after my friend shared the wrong video. I sincerely apologize for the mistake and am truly sorry. As an old user of Instagram, my account is vital to me. I kindly request for my account to be reactivated and unbanned. I would greatly appreciate your help in resolving this matter promptly. Thank you for considering my request.
Reported by GetHuman6518118 on Saturday, August 28, 2021 1:41 PM
Hello! When I tried to log into my Instagram account last night, I was alerted about unusual activity and had to confirm my identity by receiving a unique code on my phone and submitting a short video of my face moving in different positions. It seems the issue stemmed from an app I used to track followers on Instagram. Despite confirming my phone number and identity multiple times, I still can't access my account after 18 hours. I received emails about unknown device connections, which I believe were related to the app. I'm concerned about regaining access to my account and proving my ownership. Could the verification process take longer than 24 hours? I hope to recover my account soon. Thank you.
Reported by GetHuman6519094 on Saturday, August 28, 2021 6:37 PM
Hello Instagram Team, I would like to report that my Instagram account, __mujtabaxx_55, was deactivated on August 20th when I was not using it. It seems to have been hacked, leaving me unable to access it. I did not receive any password change emails on my Gmail account either. If any posts or messages violated your community guidelines or terms of use, I sincerely apologize. I always aim to respect others' sentiments and adhere to the guidelines. I am unsure how my account was compromised, as I haven't shared my password or clicked on any suspicious links. I assure you that I will be more cautious in the future to prevent such errors. Please consider reactivating my account and I appreciate your understanding. I am attaching all the necessary details for your reference: Username: __mujtabaxx_55 Full Name: ❤️😎ѕмαяту UMΔIR🌏🥀 Gmail: [redacted] Phone Number: [redacted] Thank you for your attention.
Reported by GetHuman6517650 on Saturday, August 28, 2021 8:55 PM
I recently tried to log back into my Instagram account after a few weeks of inactivity only to discover it had been deleted due to a violation of Instagram's terms of service. I am puzzled by this as the content I posted, such as personal pictures of flowers, game lobby, clay art projects, was all in line with the guidelines, with no links in my bio or posts, no copied text, and nothing inappropriate. I am well over 13 years old, and all the posts were suitable. The only explanation I can think of is a possible hack, though I never received any notification emails. While I understand that the account is gone, I would appreciate knowing the reason for its deletion and the chance to reclaim my old username, RedMystikFox, which is significant to me as it ties in with my gamertag and other accounts. I would be grateful for any assistance or guidance on this matter. Thank you. -RMF
Reported by GetHuman-zoeramst on Sunday, August 29, 2021 12:29 AM
Hello Instagram, My Instagram account has been blocked, and I kindly request your assistance in unblocking it. I apologize for my mistake of sharing inappropriate videos on my personal ID jyshrii2711, which is linked to my official ID official_devra99. Both of my IDs have been blocked by your community due to this error. I humbly request that you help me in unblocking both of my accounts. I face many problems as I am unable to log into my Instagram account. There is a significant amount of data and information on my personal Instagram account. I urge you to consider my request and help me regain access to my disabled account, as I am currently facing a social issue and assure you such mistakes will not happen again in the future. Sincerely, [initials] Email: [redacted] Mobile Numbers: [redacted]
Reported by GetHuman-devarane on Sunday, August 29, 2021 8:33 AM
Hello Facebook, My personal Facebook and Instagram accounts were disabled due to a mistake of sharing a video given to me by someone else. Unfortunately, that person intentionally wanted to get my accounts permanently banned. This was my first and only mistake, and I apologize for it. I am currently facing many difficulties as I cannot access my Facebook and Instagram accounts, which contain a lot of important data and information. I kindly request your assistance in recovering my disabled official Facebook and Instagram accounts, which were disabled by this scammer. Thank you for your help. Manish K. Email: [redacted] Phone: [redacted]
Reported by GetHuman6475389 on Sunday, August 29, 2021 11:49 AM
Hello, I was recently unexpectedly logged out of my Instagram account, and it said there had been some suspicious activity. I had to enter a security code, and now it says my data will be reviewed within 24 hours. If everything is fine, I will get my account back. I haven't violated any rules, I've been active on my account as usual, so I really don't understand why my account got deactivated or deleted. My account is no longer accessible, everything has disappeared. Therefore, I kindly ask you to explain what is going on. I just want to be able to use my account normally again. Best regards, A.B.
Reported by GetHuman-abayrak on Sunday, August 29, 2021 5:05 PM
Hello, I am concerned about a situation involving someone posting a picture of me without my permission on Instagram. This individual, Mr. Lee Currell, took the photo while I was at the gym without my knowledge. He is an ex-partner of my fiancee, and it's worrisome because he is offering information about me and even our address to others. We have young children, including a 12-year-old with severe brain damage, so this is very unsettling. I have contacted the police about this matter, and they are coming to discuss it further. However, I would like to request that the picture be removed from the account. As a lawyer, I am not allowed to have social media, and I do not want my image associated with any potential blackmail attempts by someone I have no connection to. Your assistance in this matter would be greatly appreciated. Thank you.
Reported by GetHuman6523392 on Sunday, August 29, 2021 5:59 PM
Hello, I hope this message finds you well. I am reaching out regarding our Instagram account, which got disabled by Instagram approximately a week ago. Despite diligently following all the community guidelines, we encountered this unexpected situation. Our recent attempt to integrate an automated response system may have inadvertently caused this predicament. We are unsure if this triggered an erroneous action by Instagram. In our efforts to address the issue, we cooperated fully by submitting the necessary documents, such as business records and a personal photo with specific information written on a white paper as per the instructions provided. However, to date, we have not received any feedback from Instagram, and our account remains inaccessible. Your assistance and any suggestions to resolve this matter promptly would be greatly appreciated. Warm regards, B. Ajibola Founder, Food Business Acceleration Hub
Reported by GetHuman6523508 on Sunday, August 29, 2021 6:42 PM
My friend had their iPhone stolen on August 6th, [redacted]. We have been trying to reach out to the Instagram help center, but unfortunately, we have not received any responses to our emails. When he attempted to log in on his new device, they requested a security code that he cannot access. The code is being sent to his old phone number, which is no longer active. As a result, he is unable to receive the necessary security code to access his account. Your assistance in helping him regain access would be greatly appreciated.
Reported by GetHuman-salmaalk on Monday, August 30, 2021 2:40 AM
I am having trouble accessing my account, nutririousandyummy. I am struggling to remember which email I used for it, and when I tried to verify by entering my phone number, I didn't receive the verification code after waiting for hours. I am confused about what happened to my account as I used it for shopping, looking at beautiful sceneries, and watching makeup tutorials. I don't understand why it suddenly disappeared. I am worried someone may have tried to hack it or engage in suspicious activities. I want my account back as I haven't violated any rules, guidelines, or harassed anyone. I rarely comment on posts and only focused on finding inspiration. I feel targeted and would appreciate an explanation and the account restored.
Reported by GetHuman6524536 on Monday, August 30, 2021 3:54 AM
My account was hacked by the person who owns the email [redacted] I attempted to reverse the changes, but it was too late. The hacker changed my information to [redacted] and also swapped my phone number to [redacted]. I have evidence in the form of emails showing the changes made. Despite following the correct procedures to reclaim my account, I have not received any responses. A family member called me about suspicious posts related to crypto, which were not from me. I reported the fraudulent activities to prevent my friends and family from being scammed. As a result, my account was deactivated. I am eager to regain access to my account and can provide evidence to support my claim. I did not violate any guidelines; it was the hacker's actions that led to this situation. I value my account, especially since my mother passed away recently, and I have meaningful messages and quotes from her that I wish to preserve. I respectfully request that my account be reinstated, as I will take all necessary security measures to prevent such incidents in the future. I can still access the email associated with my Instagram account, cjessicah86, at [redacted]
Reported by GetHuman6524672 on Monday, August 30, 2021 5:22 AM
My Instagram account, @shubham__azad_, was deactivated on 16 August [redacted], IST. During that period, my account was compromised and used by someone else without my knowledge. I did not receive any password change emails on my Gmail account either. I want to clarify that if any content posted during that time violated community guidelines or terms of use, it was not my intention. I take full responsibility for securing my account and assure you that I did not share my password or click on any suspicious links. I apologize for any inconvenience caused and request for my account to be reactivated. Thank you for your understanding.
Reported by GetHuman6524874 on Monday, August 30, 2021 7:39 AM
I recently created a new Instagram and Facebook account and have linked them in the Accounts Centre. However, I am encountering issues connecting my Instagram account to a Facebook page to automate posts through Tailwind. Despite my attempts, it appears that the connection is not working, and now I am restricted from trying further due to spam-like behavior. I need assistance in resolving this matter as I simply require a Facebook page, either existing or new, to fulfill Tailwind's posting requirements. Any guidance on fixing this issue would be greatly appreciated.
Reported by GetHuman-seswain on Monday, August 30, 2021 8:12 AM
My account has been disabled again, and I'm unsure of the reasons. I kindly request to reactivate my Instagram account. I have followed all the steps you previously provided, yet my account remains disabled. Please, if there are any unwanted bots in my account, kindly remove them. My full name is ஜான்சன் டாப்னோ, and my username is johnny_topno. I hope this information assists you in resolving the issue and facilitates the reactivation of my Instagram account. It's a sincere plea to reactivate my Instagram ID, originally named Johnson Topno in English (UK), and my full name is in Tamil.
Reported by GetHuman6524970 on Monday, August 30, 2021 10:16 AM
I am experiencing the same issue with my account occurring for the second time. Despite following all the necessary protocols previously advised, my account has been disabled again. I am unsure of the exact issues affecting my account. I kindly request the reactivation of my Instagram account. If there are any unwanted bots present, please remove them from my account. My email is [redacted], phone number +[redacted]13, and alternative number [redacted]. My full name is ஜான்சன் டாப்னோ, and my username is johnny_topno. Providing this information should assist you in resolving the matter and restoring my disabled Instagram account. Thank you for your help in reactivating my Instagram ID under the name Johnson Topno.
Reported by GetHuman6524970 on Monday, August 30, 2021 12:30 PM
My account has been disabled, and I am unsure of the reasons behind it. I kindly request that you reactivate my Instagram account. I have followed all the guidelines mentioned before, yet my account remains disabled. If there are any unwanted bots present, please remove them from my account. My full name is ஜான்சன் டாப்னோ, and my username is johnny_topno. Providing this information should assist you in resolving the issue and ultimately help in reactivating my Instagram account. Thank you for your attention to this matter.
Reported by GetHuman6425177 on Tuesday, August 31, 2021 6:21 AM
My account has been disabled, and I am unsure of the reason. I have followed all the necessary steps as advised previously, yet my account remains disabled. I kindly request the reactivation of my Instagram account. If there are any unwanted bots present, kindly remove them. My full name is Johnson Topno, and my username is johnny_topno. Providing this information should assist in resolving the issue to reactivate my Instagram account. Kindly activate my account and address the situation promptly. My name is written as ஜான்சன் டாப்னோ in Tamil. For communication, please reach me at [redacted] or [redacted], and you can contact me via email at [redacted] Your assistance in restoring my Instagram account is greatly appreciated.
Reported by GetHuman6425177 on Tuesday, August 31, 2021 6:29 AM

Help me with my Instagram issue

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