Instagram Customer Service Issues

Dear Team, I am writing to seek your assistance as my Instagram account has been disabled. I believe this was done in error as I have diligently followed all the terms and conditions during my four years of using the platform. The account holds many personal memories for me, with a collection of my pictures. It has now been over 30 days since the account was disabled, and I kindly request for its restoration. Your help in resolving this matter would be greatly appreciated. Thank you.

I recently received an email notifying me of unauthorized login attempts on my Instagram account. After checking, I discovered that my Instagram and Facebook accounts were both disabled. Consequently, I'm unable to access my Facebook account and my linked PUBG account, which has already been accessed by someone else. I've been advised by PUBG customer service to first regain access to my social accounts before addressing the PUBG account security. I am concerned about the personal content on these accounts and the fact that my PUBG account is premium. I would appreciate prompt assistance in resolving this matter. If possible, could you change the Instagram password, enable my account, and provide me with a temporary password for my PUBG account to regain access and secure it further. Thank you for your help.

I recently discovered a fake account on Instagram that has been using my name for the past two years. Despite reporting it multiple times through the app, contacting the help center, and submitting my Aadhar card as proof, Instagram has not taken any action. It is concerning that a fake account can continue to exist without violating any guidelines. Trust in Instagram is shaken when they overlook such situations. I feel frustrated and helpless as I have exhausted all means of reaching out to Instagram for assistance. The fake account with the username satya_baby_ is causing distress to not only me but also my family. I urge for help in having this fake account removed as I come from a small town and have limited knowledge of online platforms. Your support in this matter would be greatly appreciated.

I accidentally deleted the email I used to log in to my Instagram account. Now, I'm locked out and unable to receive the security code to my deactivated email address. I urgently need help to regain access to my account. Please assist me in getting the security code sent to my current email address at [redacted] My Instagram username is r_siva24__. The email associated with my account that is no longer accessible is [redacted] I kindly request your immediate attention to resolve this matter and help me recover my account.

Hello Facebook Support, I am writing to address the disabling of my Instagram and Facebook accounts due to a mistake on my part. I unintentionally shared a video given to me by someone else, who had ill intentions of getting my accounts banned. It was a one-time error, and I sincerely apologize for it. Losing access to my accounts has caused me significant inconvenience as they contain a lot of personal data and information. I am kindly requesting assistance in the recovery of my disabled official Facebook and Instagram accounts, which were compromised by a scammer. I appreciate any help you can provide in resolving this issue. Thank you, Vishal S. User ID: vs_photography__official

Hello, I am seeking assistance with my Instagram account. I am encountering an issue when trying to log in with my username and password; I receive a notification stating: "Your Account Has Been Temporarily Locked. We've detected suspicious activity on your Instagram account and have temporarily locked it as a security precaution." It seems my account may have been compromised due to a phishing attack. Instagram is requesting verification using an old email address that is no longer accessible because it has been disabled, or my registered phone number which I no longer have access to. The only option left is to provide a photo of my identity card along with a picture of myself to prove ownership of the account. Can someone help me with this matter?

Hello Instagram Support, I am writing about my account issue. Last night, I briefly deactivated my account and reset my password because I couldn't remember it and didn't want to look it up. Despite deactivating and using a backup code from my cellphone app, I found myself locked out later. The authenticator codes were not matching up, and I didn't have the backup codes anymore. I reached out to Instagram and Facebook multiple times without success. I even sent a photo of myself with a written code, but still no response. I provided all the information I could remember about my account. If you could assist me in regaining access to my account, I would greatly appreciate it. Thank you for your help. Sincerely, Laura

I wanted to share my recent experience with Apple Store. My damaged iPhone 12 Pro was replaced with a new device. I'm facing an issue with my Instagram login; it's requesting a 6-digit authentication code since I have two-factor authentication enabled. I typically use Google Authenticator as my method, but I don't have the codes on my new phone. Unfortunately, I also don't have Backup Codes saved. I can access my registered email. I tried reaching out to Instagram Support through their online form. After following their steps, I received a response stating that two-factor authentication has been disabled, which doesn't seem to be the case as I'm still prompted for the Authentication code. I'm in need of urgent assistance.

Hello, this is my official account. I connected my Instagram account to my Facebook account, but after a week, both accounts got disabled. I have adhered to Facebook's community guidelines and have not violated any rules on my official account. I kindly request the Facebook team to help me recover and reactivate both my personal Facebook and Instagram accounts. Thank you, sir.

Hello Facebook Team, I am writing to inform you that my personal Facebook and Instagram accounts have been disabled due to a scam. Someone sent me a fake video, which I unknowingly shared with my friends, resulting in the disablement of both accounts. I am currently facing numerous issues as I cannot access my accounts where a significant amount of my personal data and information reside. I kindly request your assistance in recovering my disabled official Facebook and Instagram accounts. I find myself in this predicament due to falling victim to a scam, for which I am not at fault. Thank you for your attention to this matter. Yuvraj Chauhan

Submitted by Thakur Gaurav Singh00 on Mon, 16/08/[redacted] at 8:14pm. Hello Facebook, My personal Facebook and Instagram accounts were disabled due to a scam where someone sent me a fake video to share with friends. Consequently, my Instagram and Facebook accounts, which were linked, were both disabled. I am experiencing significant issues as I cannot access my accounts, which contain crucial data and information. I kindly request the recovery of my disabled official Facebook and Instagram accounts. I fell victim to a scam, and I seek your assistance in resolving this matter. Thank you, Thakur Gaurav Singh00

Submitted by Thakur Gaurav Singh00 on Wed, 25/08/[redacted] at 8:14pm. Hello Facebook, My personal Facebook and Instagram accounts were disabled due to a scam. Someone sent me a fake video and asked me to share it without even watching it. When I shared it with my friend, my Instagram account was suddenly disabled, and the linked Facebook account also got disabled. I'm facing many problems as I can't log in to my Facebook and Instagram accounts. My personal accounts contain important data and information. I kindly request you to help me recover my disabled official Facebook and Instagram accounts. I unknowingly fell into a scam, and it wasn't my fault. Please assist me. Thank you, Thakur Gaurav Singh

Hello Facebook, My personal Facebook and Instagram accounts were disabled due to a video I shared, which was given to me by someone else with the intention to get my accounts banned permanently. This was my first and only mistake, and I deeply apologize for it. The inability to access my accounts has caused me a lot of inconvenience as they contain a significant amount of data and information. I kindly request your assistance in recovering my disabled official Facebook and Instagram accounts, which were targeted by a scammer. Thank you for your help. - Roman Thakur

Dear Sir, Unfortunately, my personal Facebook and Instagram account was disabled due to a video I unknowingly shared from someone else. This person intentionally wanted to get my accounts permanently banned. I sincerely apologize for this mistake and it won't happen again. I am currently facing numerous issues as I cannot access my personal accounts which hold a substantial amount of data and information. I kindly request your assistance in recovering my disabled official Facebook and Instagram accounts that were disabled by an individual engaging in scam activities. I appreciate any help you can provide in resolving this matter. Thank you, Roman Thakur

My personal Facebook and Instagram accounts were disabled due to violating community guidelines. My mistake was sharing a video given to me by someone else who wanted to get my accounts permanently banned. I am facing numerous issues as I am unable to access my accounts, which hold a lot of important data. I request assistance in recovering my disabled accounts. I regret my error and sincerely apologize for the inconvenience caused. Thank you, Pradeep Kumar Username: bad_boy_rockey.91

Instagram Account: fawad2505 My Instagram account has been hacked. I was able to log in but then immediately noticed that my profile picture and bio had been changed. Additionally, new pictures were added. It seemed like someone was trying to sell products through my account. I have screenshots of my profile before and after the hack. I can send them to you if it would be helpful. I promptly changed my password and activated two-factor authentication. A few hours later, I received a notification in the app stating that my account was suspended due to a violation of the terms of use. I contacted support and was asked to provide a photo of myself with a handwritten code that was sent to me on a piece of paper. Additionally, I had to include my full name and the account name. I did this immediately and have been waiting in vain for a response since then. In the meantime, I have sent another email to support and offered to provide help by sending a photo of my ID. I would be very grateful if you could assist me. Best regards, Ahmad Fawad Din Mohammad

I need help figuring out where to submit this information. I have attempted to email multiple times without any response. My account got temporarily blocked starting yesterday, 08/26/[redacted], until September 09, [redacted]. Instagram mistakenly believes I purchased followers or likes, which is not the case. This account is for my business where we run ads. I engaged in a lot of liking under the hashtag #Like4like, which attracted many users to my page to engage with my latest video. I am extremely frustrated as I'm unable to interact with comments, like posts, follow accounts, or even make new posts. I assure you I did not violate any Instagram policies. I would never jeopardize my account intentionally. Please lift this restriction. I rely on my Facebook ads and organic growth for this account. I urgently need my account unblocked. I believe there should be a more accurate way for Instagram to differentiate between paid activity and organic engagement. I have always complied with Instagram's rules, and this situation is unjust.

My account has been disabled without any explanation. When I attempt to log back in, the only option I have is to send the confirmation code to my verified phone number, although I have a verified email linked to my account as well. Unfortunately, I'm unable to switch to sending the code to my email address; it only allows me to send it to my phone number. Despite repeatedly sending the code approximately 15 times, I have not received any confirmation codes. Even using my friend's number did not yield any results. I have followed the advice of others, such as restarting my phone and attempting to log in using an incognito tab on my computer, but nothing has worked. Unfortunately, contacting Instagram for customer support seems challenging as they don't seem to have a customer service line. I urgently need assistance in regaining access to my disabled account before the 30-day period elapses and my account is permanently deleted, especially since it contains significant personal data.

Hello Instagram Team, I am Sanjeeta Khullar, and I am reaching out to address the disabling of my account. While away in India visiting my parents, I was asked to verify my identity by sending a security code to my registered number, which I couldn't access. I used my mom's number, [redacted], to enter the code, but my account remained deactivated for alleged terms violation without specifying what terms were violated. I suspect it might be due to my work at Grass Fed Music, where I use the account for business purposes like contacting potential clients. I assure you I haven't engaged in any misconduct like posting inappropriate content or using fake engagement. I seek clarity on the issue to rectify it and regain access to my account promptly. Thank you, Sanjeeta Username: sanjeetakhullar Email: [redacted]

Hello, I hope you are doing well. Unfortunately, my account was hacked today, and I have been unable to recover it using the phone number, email, or username in the "Get Help Signing In" section since the hacker changed all this information. The only access I still have is through my original email, [redacted] I am prepared to take any necessary steps to regain access to my account and would appreciate your assistance. Username: bet.aydin Previous phone number: +90 [redacted] Previous email: [redacted] I reside in Istanbul, Turkey. Around 3 pm today, I received a DM from a friend with a link that, unbeknownst to me, led to a scam resulting in the loss of my account. The only email notification I received from Instagram was regarding someone logging into my account. There were no messages about changes to my password, email, or phone number. Since 3 pm on the 27th of August [redacted], I have been locked out of my account and have been unsuccessful in regaining access, even after following the steps outlined in the Instagram Help Center. I would greatly appreciate any assistance in resolving this matter promptly. Thank you, Betul Aydin