Hulu Customer Service Issues

I recently noticed a charge for Hulu Live TV that I was unaware of. To my surprise, I discovered that I had been charged since November [redacted]. Given my limited internet service capabilities, I rarely use Hulu Live. While I understand I may not dispute all charges, I canceled the account yesterday. I was billed for this account yesterday and would appreciate a reimbursement for the month of February, as I do not utilize Hulu Live. $60.00 for a service I do not use is significant to me. Thank you.

I signed up for a free subscription last year, which I cancelled in April [redacted]. However, I have been continually charged monthly for Hulu despite cancelling it four times. I am frustrated because I do not use the service, and I am the only one with access to my account. This ongoing issue has been going on for months, and I am still being charged for a service I do not utilize. I have attempted to contact customer service multiple times, but have either been hung up on or have not received any assistance. I would appreciate it if someone could help me resolve this situation as soon as possible.

I was looking at the details for Hulu Live and checking if there was a trial. Shortly after I returned to my regular $5.99 Hulu plan. I am noticing charges for Hulu Live on my account even though I did not subscribe to it. I would like a refund, please. It's not fair to charge me for a service I didn't actively sign up for or agree to a trial. I'm quite disappointed as this charge has led to an overdraft in my bank account, all for something I did not authorize. Thank you.

Good afternoon! I tried to open my Hulu app today, Sunday, but it's not working. I think I used it last Thursday or Friday. I love it because it helps me learn about medicine; I studied Pre-Med for 5 years. I tried resetting my password, but it's still not opening. Please contact me at [redacted] to assist me over the phone. Thank you for your attention. Sincerely, Aidita R. Torres.

I primarily utilize HULU Live on one television and occasionally on my iPad. Recently, an error message has been appearing, indicating a mismatch between my zip code and IP address in relation to the registered home location on my account. I reside in [redacted], and the sole TV I use is situated in that same zip code. The notification mentions that I have only two out of four remaining location adjustments left. It prompts me to reset my location. I am concerned that I may risk the suspension of my account if I am forced to make this change twice more. Could someone assist me in resolving this issue? Thank you, - J. E.

I was disappointed with the service I received today from Hulu. I initially signed up during a promotion and loved it. When Disney+ offered a bundle, I followed Hulu's advice to cancel and sign up through Disney+. Now, I wanted to try Hulu with Live and use the free trial, but was told to cancel the Disney+ bundle first. After a series of calls and difficulties, I discovered I couldn't sign up for Live or even access the free trial as an existing customer. I found the process confusing and time-consuming, as I had to coordinate between Hulu and Disney+ for a simple upgrade. It would have been more convenient if the companies could handle bundle changes seamlessly. The experience left me frustrated and considering other options due to the lack of flexibility and inconvenience in upgrading services.

I recently received an email from Hulu requesting payment information, which seemed odd as I had cancelled my account a while back. When I called customer service, I was informed that my account had been suspended due to nonpayment after I updated my Visa card details. Explaining my pattern of rotating through premium channels for short periods, I mentioned activating my account in June for the new season of The Handmaid's Tale but promptly canceling it. Despite canceling, charges were still applied from August onwards, which I found surprising and disappointing. After the representative canceled my account, the call abruptly ended without addressing the unauthorized charges or providing further assistance. Now I am unable to log in to my original account or create a new one, even though I ironically want to reactivate my membership. I am requesting the removal of the charges from Aug to Dec.

I recently found out that someone from a different state has accessed my account and altered the email address linked to it. The correct email address should be [redacted], however, upon logging in, I noticed it now displays [redacted] (which is incorrect). This is concerning because my banking details are linked to this account, and I am struggling to access it to rectify the situation. I am disappointed that this matter could not be resolved through online channels and that contacting your company to address this issue has proven to be quite challenging.

On 2/2/20, I was charged $59.95 for a service I did not request. I would never pay this much for your services. I emailed you on 2/3/29 requesting a refund, but I have not received any response from your customer service. It is frustrating that there has been no acknowledgment of my email, and contacting you by phone is also impossible. I opted for the $14.99 option, and I am confused about how the charge ended up being $59.95. I am not a big fan of your channel, so please reach out to me promptly at [redacted]. I am eager to resolve this issue.

To Whom It May Concern, I am disputing charges that have been deducted from my account. I have been attempting to resolve this issue for some time now. However, when I try to access my account, it indicates that I do not have an account with HULU. Despite this, $5.99 has been withdrawn from my account monthly for the past 12 months, totaling $71.88. I have also notified my bank, and they confirmed there is no account linked to these transactions. Why are you debiting my account? I request someone to get in touch with me promptly regarding this issue. Sincerely, M. Mendez

I have been charged for Hulu since April 7, [redacted]. I have called numerous times to cancel, but the charges continue. I only watched Hulu for a month after the free trial and canceled in April. However, despite promises of refunds, I have not received any. It is now February [redacted], and I have not used Hulu since March [redacted]. This ongoing charge and lack of refund are frustrating.

I am being charged for live TV for the third month in a row. I have called the past two months and requested its removal, which was done, but now it has reappeared on my bill. I was assured last month it wouldn't occur again, but there it is. I want it permanently removed. Stop billing me for things I haven't asked for. Remove it permanently or risk losing me as a customer. Why was I charged $5 today? Please remove it and issue a refund promptly. I am tired of your billing practices and may need to take legal action if this continues.

I am experiencing difficulty accessing my Hulu account associated with the email [redacted] as I no longer have access to that email. I have another account linked to my Spotify using the email [redacted], but it includes commercials unlike my original account. This has caused login issues since one TV is connected to each email account. I am seeking assistance to resolve this matter, regain access to my initial account under the email [redacted], and potentially switch account information to eliminate commercials from my viewing experience. Any help in addressing these concerns would be greatly appreciated.

I canceled my account 2 days after signing up as I did not find it worth the $5.99 charged. After canceling as instructed, I later discovered another $5.99 charge on my bank statement. I would like the last $5.99 refunded promptly as I feel taken advantage of. Please credit my account with the $5.99 if that was the only additional charge. The initial $5.99 was my mistake. My name is L.K., and my email is [redacted] I expect a swift resolution without excuses. Once refunded, please ensure my card details are removed from your system. I am dissatisfied with the inability to reach a human representative for assistance. Thank you.

Since last Sunday, I've been attempting to watch the new episode of The Windsors. The program got displaced by a Corona Virus Special and whenever I try to access it on demand, the Corona Virus Special pops up in the time slot. Previous episodes are available on demand, but the March 22nd episode is missing. I've reached out multiple times and even contacted CNN to no avail. It's frustrating that Hulu hasn't addressed this issue. The customer service representatives have been helpful, but it seems to be beyond their control. The last two episodes of The Windsors are still unavailable on demand. It would be appreciated if Hulu could provide an update on when these episodes will be available. Thank you, Sandra

I have encountered a billing issue where I am being charged twice. The first charge is through Hulu via Roku. After contacting them regarding the problem, they refunded me for three months of overbilling, but the issue has persisted for the past six months. The second charge is for a subscription bought through Facebook, costing $2.16 monthly. Despite being assured the problem would stop after receiving the refund from Roku, my debit card was charged the same amount of $6.48 this month. This double charging has been ongoing since September or October when I signed up for the $2.16 Facebook package for a year. It is frustrating not being able to speak to a real person about this recurring problem.

I received an email today notifying me that my email address was changed to an unknown individual's email. When I attempted to log in, I was unsuccessful, and the support team kept insisting on contacting my old email, which is now compromised. Living in Europe, I canceled my account over four years ago, so calling the helpline resulted in an international charge with no resolution. Feeling frustrated, I reached out to [redacted] for assistance. The chatbot was unhelpful as it required logging in for support, which was precisely my issue. I am seeking help to resolve this situation.

I would like to cancel my Hulu account immediately. I was charged $%.99 on 04/04 for a service I have not used. The charge appeared on my bank statement as HLU*HULU [redacted][redacted] HULU.com/BILL CA. I am unable to log in due to technical issues and have decided to discontinue using Hulu. I had used Hulu without any problems three years ago, but my recent experience has been frustrating with constant login issues. I have already removed the app from my phone. I have tried resetting my email and passwords multiple times without success. Please refund the charged amount back to my bank account. Thank you, - MAG

I signed up for Hulu + Live TV at $54.99 a month without any add-ons. Currently, I'm on day 3 of the 7-day free trial and noticed future charges in my account settings showing as $58.99 a month. Can you clarify the discrepancy, and can you correct it accordingly? Also, while watching television, I can't locate the full channel list to verify that I am receiving the channels I am paying for. Could you please guide me on where to find this information? I appreciate your assistance in advance. Wishing everyone a blessed Easter.

I have called multiple times but have been unable to access Hulu after the recent update. I have tried unplugging the TV, waiting 15 minutes, and power cycling through by pressing the power button. I pay for services that I can't use on my TV, and I'm not very tech-savvy. Despite checking that my Vizio model should still support Hulu, it doesn't work on my TV but works fine on my phone after updating. However, watching my favorite Hulu shows on the phone is not ideal for me. My name is John D. I feel I should get a refund for the No Ads service for April since I can't utilize it on my TV. I'm trying to figure out a solution; otherwise, I may have to consider canceling my Hulu subscription, which I'd prefer not to do at this point.