Hulu Customer Service Issues

I recently found unauthorized activity on a Hulu account I share with my cousin. Today, someone accessed the account using the email address [redacted] and made changes to the account using the email [redacted], including signing up for additional packages. This has made it impossible for me to access the account, and I am unable to reach my brother at the moment. I kindly request that all devices be logged out of the account to prevent further unauthorized access until my brother can assess the situation. Thank you for your assistance in this matter.

Lately, the live TV video quality has been poor across multiple devices. Despite solid internet speeds of 90mbps for both upload and download based on local tests and even a test with a competitor's server giving 46mbps download and 95.3 upload, the video quality remains consistently bad, with no issues on other platforms. I have already power cycled everything, but the problem persists. Kindly address this issue or provide solutions to resolve it. Thank you.

Hello! I recently noticed a charge on my debit card flagged as "suspicious" by my bank and blocked. I approved the charge to avoid my card being canceled. I'm seeking a refund and want to prevent future charges. I don't have a Hulu account, so account details are unavailable. I am willing to provide my debit card details and any other necessary information. Please let me know what you require. Thank you! Kastl

I mistakenly logged into the wrong Google account on my PS4, thinking it was the correct one. I was prompted to enter my card details again, which I did assuming it wouldn't charge me as I already have a subscription. However, I can't afford the double charge as it has affected my account balance negatively. The correct email for my Hulu account is [redacted], not [redacted] I'm seeking a refund for the erroneous subscription and cancellation of the second account as I only require one subscription.

I'm having trouble accessing my Hulu account. Initially, I got emails about a login from a different country. Now, when I try to reset my password, it doesn't work. I tried to recover the account using the card information and billing address, but I don't know which family member set up the account or what birthday was used. I haven't been able to access the account for a month, and I'm still being charged.

I registered for a free trial Hulu account on a friend's computer using my college email address: [redacted] I have attempted to log in and cancel the account several times, but I am unable to do so as I do not remember the password. Unfortunately, my college's spam blocker is preventing me from accessing any Hulu emails to reset the password. Despite my efforts to reach out via email and phone, I have not received any response. I urgently need assistance in canceling my account without being able to log in. Thank you, -Jordan

Hulu is facing financial struggles and declining ad revenues due to not considering viewers' experiences. The volume of ads is noticeably louder, impacting the viewing experience. Understanding why viewers choose Hulu and their ad preferences through surveys could help improve the service. Neglecting viewer opinions may lead to customers switching to other streaming services like Disney+, Netflix, and Apple TV in [redacted]. To stay competitive, Hulu needs to prioritize user feedback and enhance the viewing experience.

Hello, I am currently following the IVR's instructions to seek assistance online, which I have been doing for the past 56 minutes. I noticed that my account was charged $65 today, which is unusual as my subscription fee is typically billed on the 2nd of each month. Upon checking my account, I discovered that all premium features such as Live TV and movie channels were added. However, for over a year, I have only had the basic package with HBO and no ads. Additionally, I found unrecognized devices listed under my account, some of which were added today despite me not using Hulu. I have taken the precaution of changing my password and signing out from all devices except my PC. I now request a refund for the added services and hope to resolve this billing issue promptly. Despite being on hold on the phone, I am uncertain if I will receive assistance that way. Any help through this platform would be greatly appreciated. Thank you, -Tyler

I tried to reach out for urgent help concerning my Hulu account. I received an email stating a new device, Andy's iPhone in Beijing, was added without my knowledge. Despite this, Hulu only offered support for a fee. Feeling exploited, I canceled my credit card linked to the account to prevent future charges. I have reported the incident to the authorities and my bank. With the billing method changed, I request the cancellation of my account under the email address [redacted] I can provide further details for verification purposes.

I signed up for a free trial of the Hulu + TV live plan but it got canceled after I purchased the $11.99 deal to remove ads on Hulu. I find it confusing because the terms said I could change plans for $2 without needing a refund. I missed out on watching DBZ Kai because I didn't realize it was part of the TV deal initially. I don't think my free trial should have been canceled because I accidentally bought both deals. When I tried to switch back, I was asked to pay $55 due today. I would like a refund for both deals ($5.99 and $11.99) and then cancel both plans. I apologize for any inconvenience and thank you.

Subject: Refund Request for Hulu Subscription Charges To: Hulu TV I am June Sablan, and I am contacting you regarding unauthorized charges on my Visa ending in [redacted]. A while back, I encountered a pop-up survey on my phone, which I promptly canceled out of. However, somehow this led to Hulu charging me $5.99 per month, which I did not sign up for. Despite contacting Amazon about the issue related to the survey, they couldn't assist me with the charges from Hulu. I have tried reaching out multiple times through various channels with no success. Today, after extensive searching, I finally found a legitimate contact number for Hulu. I have not utilized your service due to this billing discrepancy. I kindly request a complete refund of all charges made to my Visa ending in [redacted] (SDCC). I would appreciate a swift resolution and confirmation of the refund via email once processed. Thank you for your prompt attention to this matter. Sincerely, June Sablan Phone: [redacted] or [redacted]

I received an email notifying me of a fraudulent change to my account email on Hulu. Since I don't have an active Hulu account, I do not want one now. Hulu requested that I reset the password and cancel the account, but I feel reluctant to do that. I have tried to report the fraud to the extent I find reasonable. Hulu only reversed the email change but did not offer further assistance. I believe it is Hulu's responsibility to resolve this situation, not mine. Their process for reaching a person and resolving the issue has been challenging, and this has left me dissatisfied.

I attempted to modify my subscription, but it unexpectedly charged approximately $60 from my account. When I contacted customer service, they denied any deductions and advised cancellation. However, upon reviewing my credit card statement, it indeed showed a $60 charge. Although I followed the customer service representative's instructions and canceled my account, the refund has not been processed yet.

Each month, $6.28 is being charged to my Mastercard ending in [redacted] through PayPal for a Hulu account linked to my email [redacted] Unfortunately, I cannot access this account as it uses a different user ID than the one I want associated with it. How can I log in with [redacted] and reset the password for this account?

I recently signed up for Hulu with the belief that I could watch live TV from multiple locations. I have homes in Minnesota, Wisconsin, and Florida. During a party at my Florida condo, I changed my home location on Hulu to Florida to watch live TV. However, the service kept prompting me to change my home location, using up my allotted switches. After contacting customer service, they helped me watch the NFL playoffs. Now that I'm back in Minnesota, I can't watch Hulu on my TV. Could you please reset my home address to Minnesota and restore some of my remaining home location switches for [redacted]? Thank you.

I have been experiencing video buffering and lagging for the last few days. The video plays smoothly for the first minute, then a white loading bar appears at the top of my screen, causing the video to stop every few seconds. I have tried restarting my router and device, reloading the Hulu app, clearing my cache, and running an anti-malware scan. Interestingly, I don't experience the same buffering issue with YouTube, even when streaming at the highest resolution. I am attempting to watch an old episode of a show, which should not require high-quality streaming. This issue occurred earlier this week as well. I am curious to know how long the outage will last or when an updated version of the service will be available. I suspect a recent update might be causing this problem, as I have noticed similar complaints online after conducting some research.

I have been charged $5.99 every month on my credit card for a duplicate account with no activity for 4 years. It seems to be linked to someone else's account in my household. I recently discovered this and would like a refund. My email is [redacted], and my name is Wendy Sine. Please contact me for assistance at [redacted]. I have faced challenges with Hulu representatives not documenting my issue correctly. The first helpful representative did not take notes and disconnected the call. The second representative, lacking notes, was rude and dismissive during our conversation. This situation has not only cost me $[redacted].00 but also caused distress during the lengthy and disrespectful phone call.

Dear Hulu, I signed up for a 30-day free trial on December 28, [redacted], but decided to cancel my subscription on January 23, [redacted], as I wasn't using it enough to justify the monthly cost of $54. I followed the cancellation steps outlined in your welcome email and my account now shows that I am not a current subscriber. I noticed that my Visa card was charged $54.99 on December 28, [redacted], even though I cancelled well within the 30-day trial period. I am waiting for the refund to be credited back to my card as promised. Could you please let me know when I can expect the $54.99 refund to be processed? Thank you for your assistance. Best regards, D.F.

I've been experiencing an issue with Hulu since mid-January. Every time I try to watch something, an error comes up, stopping the playback. This has been preventing me from watching the shows and movies I want to enjoy. I would appreciate it if you could resolve this issue. Perhaps offering me a free month would help. If the problem persists, I might have to consider switching to a different streaming service. I believe it's unfair to pay for a service that constantly has troubleshooting issues, hindering my viewing experience.

Hello Hulu Support, I represent White Cloud Communications, and we have a subset of customers who are using our NATed network for internet services until we obtain more IPV4 addresses. Many of our users are facing issues accessing your streaming services, likely due to the restrictions on connections behind a public facing IP address that services like yours have in place. I have encountered a similar situation with Disney+ and am seeking a resolution for both platforms. Our ARIN number is [redacted], and the public facing gateways for our network are as follows: [redacted].[redacted].[redacted].98, [redacted].30.79.10, [redacted].30.79.11. I appreciate your assistance in allowing our clients to enjoy your services seamlessly in the future. Thank you.