Hulu Customer Service Issues

Hulu has drastically reduced the value of my basic subscription because I use a VPN. Finding content I enjoy now is incredibly challenging as many shows I used to watch are unavailable. They blame the VPN, but I suspect it's a tactic to push $5.99 users to upgrade. This approach is unacceptable, Hulu! Additionally, the new requirement to create a profile with unnecessary personal information is frustrating. 1. Hulu needs to find a solution for VPN users. My access to content should not be restricted because I prioritize my online security. 2. Users should have the option to skip sharing personal details when setting up a profile. My age is not Hulu's concern. 3. Forcing users to select genres for their profile limits available content. What if I enjoy a variety of genres? I used to consider Hulu a great value, but now it seems profit-driven like other streaming services. Disappointing, Hulu! I will be canceling my subscription.

Hello, my name is Lee, and I recently tried to register for HULU using my Firestick, but the process failed. Initially, I registered as L. Burou with the email address [redacted] Later, on May 5th, I registered as Lee Burough with a typo in the email address as [redacted] instead of [redacted] I need assistance merging these two accounts or canceling them. I've been waiting for hours for a callback from the support team. The chat directed me to a pay site, which wasn't helpful. I've identified the issue; I just need support from the appropriate department within your organization. This situation has been quite discouraging for me. Thank you, Lee Burough, [redacted]

App Store Receipt ID APPLE Billed to Visa .... [redacted] Your Details: [redacted] Fifth Avenue New York City, NY, [redacted] US Date: 19 May [redacted] Order ID: MGN3FK56A5 Document No.: [redacted]40 Service: Hulu: Stream TV shows & movies - Hulu (No Ads) Subscription: Extend 19 August [redacted] Amount: USD 49.99 Total: USD 49.99 Payment option: Apple Pay Privacy: Customer ID used for developer reports Assistance with subscriptions and purchases available on Apple Support Option to opt-out of email receipts for subscription renewals. Manage in Account Settings. Concern: Unauthorized purchase, need assistance canceling.

I recently reached out to Hulu to cancel my account. They informed me that the cancellation would take effect at the end of my billing cycle. However, I noticed that today, on the same day you charged my credit card for the upcoming month. I prefer not to pay for a month of service that I will not be using. I have already seen the charge on my credit card account. I kindly ask that you withdraw or refund the charge before it is processed to avoid any disputes. You can reach me at [redacted] or [redacted]. Thank you, Patricia A Zanin.

I called to reset my location to my home in Brighton, CO. The representative had me check my Internet address with IP Chicken. After being away in Craig, CO for six months with my adult children, my account was updated to my Brighton address. However, tonight, I am being prompted to choose between two options for Brighton as my home address to watch Hulu, even though I am currently at my home in Brighton.

I recently reviewed my bank statement and noticed a charge of $69.53 for a service I was not aware of. My grandson checked my Hulu account and discovered that I may have accidentally clicked on something, which he has since canceled. I would like to request a refund of the charged amount back to my checking account. I am now hesitant to access Hulu again out of fear of a repeat incident. Thank you for your assistance. Best regards, Linda H.

I've encountered a recurring issue with Hulu regarding the cancellation process. Despite my repeated attempts, I've had to cancel my subscription three times. I initially installed the app on my phone, but due to storage issues causing malfunctions, I uninstalled it. While I previously didn't monitor my account closely when my finances were stable, recent circumstances have made every dollar crucial. I now meticulously track my expenses and would appreciate your assistance in ensuring the cancellation is successful. I kindly request your prompt attention to finalize the cancellation and process a refund for the subscription fees deducted from my account. Your help in resolving this matter is greatly appreciated. Thank you.

I am encountering difficulties with three 3930X Roku Express devices when trying to watch Hulu content. The error message P-DEV320 keeps appearing. I have followed the troubleshooting steps provided on help.hulu.com/video-02, confirming that both the Roku and Hulu are updated. I have restarted the Rokus from the settings menu and also by unplugging them for a few minutes. Additionally, I've uninstalled and reinstalled Hulu, manually reset my modem and router, and even unplugged them for a while. Despite these efforts, the error persists. The Unique Error Id is 3d22e153-1cc6-4ac6-[redacted]-996deb6f513d, and the Local Time of Error was [redacted]/6/16 14:16:35 (UTC-4). Initially a minor inconvenience, this issue has now made Hulu unusable in our household. I kindly request guidance on resolving this problem promptly to avoid potential cancellation of our subscription.

I recently created a new Hulu account without ads, enjoying the first month free. However, I'm experiencing streaming/buffering issues. After trying various troubleshooting steps and getting my IT person to check my computer, it seems the problem might be with the Hulu website itself. I attempted using a different browser, but encountered the same problem. While Netflix works fine without any interruptions, I prefer the content on Hulu. The frequent stops during a one-hour show are frustrating. Despite having high internet speed, the problem persists. I'd appreciate any suggestions on how to resolve this. Thank you.

I canceled over a year ago, and you're still charging me! I recently sent an email asking for it to be canceled again and please refund my unauthorized withdrawals. What is going on there? My response was a password reset link, and again, money was taken out for June. Why is this happening? How many times do I need to ask for it to be canceled? You have been taking money out for over a year without my authorization. It was canceled so long ago; I can't even remember exactly when, probably about two years ago. I am in the midst of moving and cannot find my paperwork to confirm. I was still at Natoma when I canceled, which was a long time ago. I've checked a couple of times, and I've requested it to be removed. Why is this so difficult? I understand it's only six bucks, but it adds up fast. Please cancel my subscription and refund the money to my card, if not, I will have to go to the bank and report fraud. This is ridiculous.

I began watching "The Last Ship" and easily binged on four or five episodes per night without any issues. After finishing it, I started watching "Blindspot," but faced an audio-only issue during commercials where the video wouldn't show. Even after trying to pause and resume, I encountered the same problem. I attempted troubleshooting by unplugging my router, modem, and even turning off my PC as recommended online, but I still faced the same issue. The problem persisted when I switched to "Lethal Weapon," with commercials freezing and causing me to miss parts of the program. It's frustrating to hear the audio start without the video and have to constantly pause to resume.

I was recently in a severe accident resulting in a compound fracture of my foot. After being airlifted to the trauma center, I settled my hospital bill upon returning home. However, despite being informed that billing occurs on the 15th and it was only the 2nd of July, my service was disconnected just two days later. I was assured by a kind lady (whose name I can't recall) that I could reactivate my service and receive a full refund due to issues with my credit cards. Unfortunately, dealing with four different individuals, some of whom were incredibly rude, left me feeling frustrated and in pain due to my recent foot surgery. Despite being promised a refund in the morning, no one was willing to provide it as agreed. Instead, I was offered a $35 credit, which I declined. The supervisor I requested to speak to was unhelpful and disrespectful, ultimately denying me the refund that was guaranteed. I will continue to follow up until this matter is resolved or escalate it further if necessary. Thank you.

Recently, I noticed two unfamiliar profiles on my Hulu account, one labeled John and the other Tthrottle. Since I share the account with my husband and brother, we originally only had JayeAnna (my profile) and Isaac (my brother's profile). I deleted the unknown profiles assuming they might belong to my brother's friends. Last night, I found myself logged out of the account and had difficulty logging back in on the Xbox. When I tried on my computer, I couldn't access the account even though my login details are saved there. Unfortunately, I can't retrieve the password reset link from the old email associated with my account, [redacted] Given my concerns about potential hacking and the personal and financial information linked to my account, I am seeking assistance in regaining access or investigating any unauthorized access. Any help on this matter would be greatly appreciated.

I recently reviewed my bank statement and discovered that I was billed twice for Hulu services, with a third attempted charge. The initial charge was $8.54 on 06-25-[redacted], the second charge was $12.83 on 06-27-[redacted], and the third charge was for $32.00. I do not have an active Hulu subscription due to previous issues of being overcharged. I do not have an email linked to these charges as I do not currently have a Hulu account, indicating unauthorized use of my debit card. My debit card ending in [redacted] seems to be associated with 2 or 3 accounts; I need these removed and a refund issued promptly. These charges were only noticed today and I am eager for this matter to be resolved. Kindly reach out to me at [redacted] or email me at [redacted]. Thank you.

Dear Hulu Support Team, I am writing to express my frustration with ongoing technical issues that remain unresolved. Considering the current subscription rate, I expect a more dependable service that addresses long-standing problems. One particular issue I'd like to highlight is the persistent Zoom Issue, which occurs when the picture is zoomed in after a commercial break, only showing a portion of the screen. To resolve this, viewers are constantly required to exit the program and restart, as mentioned in your blog for quite some time. Additionally, commercial interruptions no longer align with expected breaks, disrupting the viewing experience. Unless these technical issues are addressed, I may need to consider switching services despite my preference for Hulu. I urge you to take action as many customers, including myself, have been vocal about these issues on your platform. I hope for a prompt and satisfactory resolution to ensure a more enjoyable viewing experience. Thank you for your attention, Michael B. Hulu Subscriber

Dear Community, I am experiencing a persistent issue with live TV streaming, particularly on MSNBC. The problem lies in two areas: 1) The "AD" designation remains on the screen even after the actual ad has finished and the program resumes. Cycling through channels sometimes clears this, but it can persist randomly throughout the show. 2) Pausing live TV before an ad break leads to the program resetting to the beginning once the ad plays, making it challenging to resume from where I left off. I followed troubleshooting steps suggested by support, such as resetting Roku and clearing cache on Hulu app, but the problem persists. This unstable behavior is frustrating and may prompt me to seek other streaming services due to the ongoing issues with live TV streaming. Best, D.B.

I am experiencing an issue with the movie "Along With The Gods: The Last 49 Days ([redacted])." The subtitles are listed as English, but they do not appear on screen, despite the settings showing them as on. Additionally, the audio is in Korean instead of English as listed. I had no trouble with subtitles while watching "Along With The Gods: The Two Worlds ([redacted])" just prior to this movie. I kindly request that the English subtitles be fixed to display, if available, and the audio language be corrected to Korean since the characters are speaking Korean in the movie. Thank you for your assistance.

I am experiencing issues subscribing to Hulu +Live on my Samsung TV using the downloaded Hulu app. Although I can access live TV on my iPad and iPhone, I am only getting a black screen with an error message stating that the problem lies with Hulu and they are working on it. Despite checking all my wires and power sources, the problem persists. My Amazon Fire TV Cube, which is hard-wired, is a first-gen cube. A friend in a different location, who already subscribes to Hulu, is facing the same challenge when trying to upgrade to Hulu +Live. This issue is frustrating for both of us, and we hope for a quick resolution.

I am not a fan of the new homepage format. Previously, I could easily view a list of everything available. Now, it's all pictures, making it difficult to find show details. I prefer to read a synopsis before watching, not during. The titles are too small, forcing me to get close to the TV to see them clearly. Instead of mimicking Netflix or Amazon, consider the user-friendly layout of cable companies' guides. Everything was accessible and the print was legible. It's frustrating to navigate Hulu compared to cable, where switching between shows is seamless. TV on Hulu is just too much of a hassle.

My Hulu + Live TV account uses [redacted] as the associated email address. I previously had Hulu+Live TV but switched to YouTube TV a few months ago. However, due to a recent price change with YouTube TV, I decided to restart my Hulu subscription. When trying to set my home location on my Samsung Smart TV using my Mobile Hotspot (which I successfully used in the past), I encountered an error message stating, "Hulu error occurred sorry, we're having trouble loading your home location. Due to streaming rights, watching on this device without a location isn't available." This issue has prevented me from using the Hulu app on my TV. I am seeking a refund for the month of August [redacted] and intend to cancel my Hulu subscription to explore other providers or potentially re-subscribe to YouTube TV. Thank you.