Hotmail Customer Service Issues

Hello, I forgot my password for my email address. The email is [redacted] I cannot reset it because the verification code is sent to my old number, which I have changed. I've tried filling out the form with no success. My new number is [redacted]7. I've created a new email to hear back from you. Thank you.

This morning, I encountered login issues with my personal Hotmail account. I attempted to reset the password but was prompted for two-step verification, which I couldn't complete due to not remembering the security email password. I provided my work email instead and my account is now pending access until August 18, [redacted], for verification of the new security email. I tried to cancel the request as I remembered the current security email password but was unsuccessful. Despite receiving an access code on my phone and security email, none of them worked. Accessing my inbox is crucial as I need to retrieve my booking information for an upcoming trip. Time is of the essence.

I am currently unable to access my Microsoft account even after repeatedly entering all the required information on the recovery page over the past six days. Every time I attempt to recover the account, I receive an error stating that my information cannot be verified. The phone number listed for account recovery is a landline and is unable to receive text messages. In addition to providing answers to security questions and details from the account setup, I have also submitted multiple recent email addresses, subject lines, and credit card information related to a recent Microsoft purchase. Despite this, the account verification process remains unsuccessful. I am seeking assistance to better understand the additional steps needed to regain access to my account.

Dear Microsoft Team, My email account "[redacted]" has been locked. I did not send any junk mail. It's possible my account has been hacked or my kids used my email for games, leading to misuse. I am trying to regain access, but the system requires a code to be sent to my registered mobile number. I worked in Saudi Arabia, but 7 months ago after returning, my Saudi number "[redacted][redacted]" was disconnected, making it impossible to receive the code. Please assist in unlocking my account. Thank you, Kamran

I recently received an email around 7/21 that claimed to be from Norton Lifelock stating I was charged $[redacted].xx. The email advised me to contest the charge by calling a number. When I contacted them, they asked me to download a file due to supposedly being charged by unauthorized software. After downloading, a black screen appeared with a moving arrow indicating a 30% completion rate. I grew suspicious and researched Norton scams on my laptop. Realizing the potential threat, I disconnected my computer and blocked the caller's number with Comcast. Additionally, I reported the incident to the FCC. Subsequently, three Amazon gift cards were purchased using a Discover card I do not have. Despite my attempts to intervene, one transaction went through using my bank card by default. To address this, I had to freeze my bank card and obtain a new one. Following the instructions, I deleted the downloaded files. Despite these actions, I received another deceptive email purportedly from Amazon, prompting me to update my payment information under the risk of account closure. Alarmed by these events, I contacted Amazon and noticed the appearance of the black screen during the call, leading me to disconnect from the internet for safety. Understanding the severity of the situation, I sought assistance from Geek Squad to clean my desktop remotely. While the original email has been deleted, two suspicious emails remain in my sent folder. These emails, timestamped at 9:13 and 9:26, falsely claim to be from Amazon, prompting me to report my hacked email to the appropriate authorities.

Someone has used the email [redacted] to hack into my Facebook account by using pictures of my child. They changed my email, phone number, and password. When I tried to resolve the issue, I only found this email and my true email on the account is [redacted] I appreciate any help with this matter. Thank you for understanding, and sorry for my English. Here is a copy of what happened: Hi Michel-marlen, I wanted to inform you that the email address [redacted] has been added to your Facebook account.

I am unable to access my accounts: [redacted] and [redacted] There seems to be a verification issue for both accounts. When I try to log into [redacted], I am prompted to verify [redacted], and vice versa, leading to a cycle of verification requests. To resolve this, I created a new email address, [redacted] The problem is not related to identification or codes. How can I fix this loop? Thank you, L. Morazzani.

Subject: Urgent Assistance Needed: Hotmail.fr Account Locked To the Technical Support Team at Hotmail.fr, I am reaching out to address the current lock on my email account, [redacted] This situation is hindering my ability to access important personal and professional information, causing disruptions in communication with my contacts. The loss of access to work documents, essential correspondence, and sensitive data is jeopardizing my ongoing projects and professional obligations. I am kindly requesting your immediate help in unlocking my account to avoid the inconvenience of seeking an alternative email provider. I am willing to provide any necessary information to verify my identity and resolve the issue promptly. I appreciate your prompt attention to this matter and can be reached at the contact details provided. I look forward to a swift resolution to this issue. Thank you for your assistance. Best regards, Mohamed C.

My Facebook account was hacked on January 10, [redacted], and I have noticed that the hacker changed the email address for the recovery code to Hotmail. I have contacted Facebook for help, but they keep saying it's "sorted out" when it's not. The only way for me to retrieve my account is to seek help from Outlook. Please assist me in recovering my account. The hacker is using "[redacted]," and my alternate email is "[redacted]" I hope to hear back from you soon.

Subject: Assistance Needed to Recover Access to Hotmail Email Account Dear Hotmail Support Team, I am reaching out to seek assistance in recovering access to my Hotmail email account, which I unfortunately cannot access due to a forgotten password and lost recovery options. The account, [redacted], was created in 2[redacted] and is vital for resetting my Oculus password connected through my Facebook account. I am aware of the importance of verifying my identity to ensure account security and am willing to provide any necessary information for this purpose. Unfortunately, I am unable to recall specific details such as emails, contacts, or subject lines to establish my ownership. I kindly ask for your guidance in this matter so I can proceed with the necessary steps to reset my Oculus password. The account contains crucial personal information, and your assistance in resolving this issue would be greatly appreciated. Please advise on the information or steps needed to confirm ownership, and I will readily provide the required details. For further communication, please reach me at [redacted] or [redacted], or at +[redacted]05. I appreciate your time and look forward to your support in regaining access to my Hotmail account. Best regards, Sara H.

Dear Microsoft Team, My name is Niklas Krause, and I have an email account under the name [redacted] It has been blocked, and the reason is unclear to me. I have tried multiple times to recover it, but each time I receive an automated email stating that my requests are being denied. I provide all the correct information and passwords. This is my primary email account, which I urgently need access to again. I am willing to send you my ID or other documents if necessary. Kind regards

I lost my old phone in a lake, so I purchased a new one. When I tried to connect to Instagram, I realized I had forgotten my password. I attempted to reset it through my email account, [redacted], but received a message about unusual activity on my Microsoft account. The email requested me to verify my identity and change my password for security reasons. Despite speaking French, I couldn't successfully access my Hotmail account. My name is Theytaz Thibault, and if needed, I have identification to prove my identity.

Hello, I lost my belongings including my iPhone, wallet, and ID while abroad in Pakistan. Unfortunately, there are challenges with law enforcement there. I have a new phone now and am trying to regain access to my Hotmail account, [redacted] However, since my mobile number has changed due to my extended stay abroad, I am unable to recover the account. I am desperate to regain access as I can provide security details like locations from which I sent emails from my Hotmail. Would appreciate a prompt resolution. Thank you.

I suspect my Hotmail account has been compromised as I am unable to access it. This may be due to multiple incorrect password attempts. Although I have received some emails on the account recently, I believe I can regain access if I can retrieve the last password used successfully. Could you assist me in accessing the login information for my most recent successful attempt before I lost access to the account? Thank you for your help in advance.

Hello, My son is having trouble accessing his Hotmail account, [redacted] Despite entering the correct username and password, a message appears requesting parental login to complete the account setup. It is worth noting that he used this email regularly before encountering this issue. Upon entering my parental account credentials ([redacted]), an error message indicates a problem on Hotmail's end. I would appreciate assistance in resolving this matter to allow my son to access his account smoothly. Thank you.

This morning, I was surprised to find an email from Facebook about a password reset, even though I didn't initiate it. Strangely, the email had already been opened before I viewed it, leading me to believe that my email and Facebook accounts may have been hacked. I'm attempting to reset my email password, but I'm facing issues with Microsoft because they are sending an SMS verification code to my old number, which I changed due to problems with the previous one. I would appreciate your assistance in confirming that it is indeed me trying to reset the password. Thank you.

Hello, I am experiencing difficulty accessing my email account ([redacted]) as I am unable to recall my backup email. There are important contract-related emails in my inbox under the name Daniel Rector. The emails include bookings and contracts from 1&1, Congstar, WOW, and details about my holiday trip with AbindenUrlaub. Kindly assist me in setting up a new password for my account. Please provide guidance on the next steps to take at the email address provided ([redacted]). Thank you for your help. Best regards.

Dear Community, I am currently facing an issue with my Hotmail account. When I try to log in, a message prompting me to "Help us secure your account" appears. Subsequently, after entering personal details to recover my account on another email address, a bot responding on the alternate email informed me that I did not provide sufficient information. I have already provided my name, date of birth, city with postal code, previous password, subjects of old emails associated with this account, and email addresses contacted in the past. Despite this, I am unable to recover my account successfully. I am seeking guidance on what steps I can take next in order to regain access to my Hotmail account. Thank you for your assistance.

Dear forum members, I am experiencing an issue with my Hotmail account. When trying to log in, I am prompted with a message requesting me to secure my account. Upon providing personal information to recover my email, a bot responded stating the information provided was insufficient. I have provided details such as my name, date of birth, city with postal code, previous password, subjects of old emails sent from the account, and previous contact email addresses. I am unsure how to proceed in order to retrieve access to my account. Any assistance would be greatly appreciated. Thank you.

I need help accessing my hotmail account as I forgot my password. I'm struggling with Microsoft's instructions online. I did create a new Outlook account but I'm unsure how to transfer my hotmail messages. I would appreciate very simple instructions as I find technology challenging. I need to know how to open my Hotmail without a password and then access it in my new Outlook account. I cannot handle technical details anymore. I'm unable to pay for Microsoft's help. Please assist me in a straightforward manner. Thank you!