The following are issues that customers reported to GetHuman about Hotmail customer service, archive #20. It includes a selection of 20 issue(s) reported December 11, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Ich habe von meinem Sohn eine Festplatte mit Windows 11 bekommen und wollte die E-Mail-Adresse ändern. Leider hat mein Sohn versehentlich meine E-Mail-Adresse "[redacted]" in "[redacted]" geändert. Wir haben dann versucht, die Adresse auf "[redacted]" zu ändern, aber es hat nicht funktioniert. Könnten Sie bitte die Adresse "[redacted]" in "[redacted]" ändern?
Mit freundlichen Grüßen
Armin Heinz Duenow
Reported by GetHuman-ahdsg on Sunday, December 11, 2022 4:59 PM
I recently bought a new cellphone and computer and can't remember my Hotmail password linked to my iTunes account. Unfortunately, I no longer have access to the old devices to retrieve it. This issue is crucial as I have numerous iTunes purchases I can't access without the password. iTunes mentioned I could regain access with another Hotmail account's password. Can you assist me with this matter?
Reported by GetHuman8024401 on Wednesday, December 14, 2022 9:07 PM
I am experiencing difficulty accessing my Hotmail account from a different country. Hotmail is requesting verification through a phone number or alternative email address. The phone number linked to my account is from Australia, but I am presently in the UK, and the alternative email address field is not responsive.
Could you kindly send the verification code to my alternate email address: [redacted] or to my brother's UK mobile number: [redacted]9?
Reported by GetHuman-colin_po on Thursday, December 15, 2022 12:14 PM
Years ago, I created an email account to play games as a kid. To bypass age restrictions, I entered a random birth year. Now, when I try to log in, it asks for verification with my date of birth and other details I don't recall, except for my name. The recovery email I used is from a domain that no longer exists. I'm unable to resolve this without contacting support, but I don't know how to reach them.
Reported by GetHuman8036004 on Monday, December 19, 2022 8:45 PM
I forgot my password and attempted to recover it using the mobile text message code, but after multiple attempts, I did not receive any code. As a result, my Hotmail account has become blocked. Despite my mobile being in working order with no issues in the settings, I am not receiving the text message code. I would appreciate it if someone could assist me with this matter.
Email: [redacted]
Mobile: [redacted]2
Alternative Email: [redacted]
Reported by GetHuman-theatres on Tuesday, December 20, 2022 8:23 AM
My old email address, [redacted], was hacked a while ago, but I need to recover it. The password is still the same, but Microsoft locked my account for safety. The issue is that I can't recover my account because the alternative email has the same problem. Recovering the email nazarrc would also help me access my other emails that were hacked with the same password.
I've heard of a method to change my alternative email address or add my new phone number with a 30-day waiting period. It will be automatically changed after 30 days so I can regain access to my old email. I hope for your assistance. Thank you.
Best regards,
Serhat
Reported by GetHuman-eisteeze on Tuesday, December 20, 2022 10:09 AM
I have had my Microsoft account for years and had not updated it when it switched to Outlook. Now my account is blocked, and I need to recover it urgently. I have filled out the Microsoft customer service form about 20 times, but they keep denying it. I no longer have access to my old phone number as I moved to a new country. Unfortunately, I do not have any 25-digit recovery code. Although I can see my email session on my phone, I cannot access new emails, only old ones from the beginning of December last year.
Reported by GetHuman8046699 on Friday, December 23, 2022 9:25 PM
My email [redacted] was blocked due to unusual activities from the USA. I am unable to access it now as my recovery email was the same. The calling code for Kosovo has changed from +[redacted] to +[redacted], affecting my access to any recovery information you may send. Please send the review link to [redacted], where I conduct related activities and oversights, to resolve this issue. Alternatively, contact me at +[redacted]4. Thank you. Munir Jonuzi
Reported by GetHuman8053634 on Tuesday, December 27, 2022 7:54 AM
After updating my phone, I couldn't remember the passcode to access it. I then got a new phone and tried to recover my Hotmail account. However, I encountered an issue with the recovery email address - instead of Gmail, it was entered as Gnail due to a simple spelling error. The recovery phone number provided belongs to my daughter, and despite numerous requests for a verification code, I have not received one yet. Restoring access to my Hotmail account is crucial. How can I regain access to my account? Your help is greatly appreciated.
Reported by GetHuman8065180 on Saturday, December 31, 2022 6:16 AM
I am unable to access my Hotmail account, [redacted], due to recent changes. I attempted to recover it by sending a code to my recovery email, [redacted], but did not receive the email. Unfortunately, my mobile number is no longer active as I no longer live in England, which has made it challenging to recover my account. I provided all the information requested in the prescribed format, but your team indicated it was insufficient. This email address is crucial for my professional interactions and is widely used in my network. I am in urgent need of assistance to regain access to my account.
Reported by GetHuman8071720 on Tuesday, January 3, 2023 11:36 AM
I am experiencing difficulty accessing my Hotmail account, [redacted], due to recent access changes. I attempted to recover it by sending a code to my recovery email, [redacted], but didn't receive the code. My old mobile number listed is no longer active as I no longer live in England, leading to this email ID becoming inaccessible. Despite providing as much information as possible in the specified format, I was informed that it wasn't sufficient. This email is crucial for my professional activities, and I urgently need your assistance to regain access. Please send the recovery code to my mentioned recovery email so I can reset my password promptly.
Reported by GetHuman8071720 on Tuesday, January 3, 2023 11:46 AM
Hello, I have two accounts with you. The first is [redacted] and the second one is [redacted] I have tried to recover my account multiple times and provided my phone number ending in [redacted], but I have not received any verification code. I also attempted to recover my account using [redacted] and received a code, but unfortunately, I cannot recall the last emails I sent or their subjects. If verifying this way is the only option, please delete both my accounts permanently and inform me. I would appreciate your response, whether positive or negative. Thank you.
Reported by GetHuman-moeltoam on Monday, January 9, 2023 7:05 PM
Hello, I have two accounts with you. The first one is [redacted] and the second is [redacted] I have tried to recover my account several times by providing my phone number with the last four digits as requested, [redacted], but have not received any code. I also attempted to recover my account using another email, [redacted], which did receive the code, however, I am unable to recall the last emails I sent or the subjects. If this is the only method of verification, please go ahead and delete both of my accounts permanently and let me know. I appreciate your prompt attention to this matter, whether the outcome is positive or negative.
Reported by GetHuman-moeltoam on Monday, January 9, 2023 7:27 PM
I have two accounts with you. The first one is [redacted], and the second is [redacted] I have tried to recover my accounts several times by providing my phone number with the last four digits being [redacted]. However, I have not received any recovery codes. I also attempted to recover my accounts using the email [redacted], and I did receive a code there, but unfortunately, I can't recall the last emails I sent or their subjects. If this is the only verification option available, please go ahead and delete both of my accounts permanently. Kindly inform me accordingly. Thank you for your prompt response.
Reported by GetHuman-moeltoam on Monday, January 9, 2023 7:45 PM
I'm having trouble accessing my hotmail account. The last email I received was on 14/11/22, and I haven't received any new emails since then. I've tried logging in with the Outlook app, but it says wrong password. When I try to reset my password, it asks for the last 4 digits of my contact number, but I don't receive the code. I've had this email address for a long time and never had issues resetting the password before. I'm concerned my account may have been hacked.
Reported by GetHuman8099727 on Friday, January 13, 2023 11:02 PM
Hello! I am having difficulties accessing my primary Hotmail account. I entered the correct username and password, but then was prompted to input the last 4 digits of my phone number due to Two-Step Verification. Although I typed in the correct digits, I did not receive the text message as usual. I have set up an alternate email account, "[redacted]," to communicate with tech support regarding this issue. The email account I'm having trouble with is "[redacted]" I can provide you with my username and password if needed, as long as I am assured of your site's security. My phone number associated with this account is [redacted]. Could there have been a mistake on my computer's end with the phone number? I have not recently changed my password. Your insights on this matter would be greatly appreciated. Thank you for your help. Warm regards, Charlotte.
Reported by GetHuman8143711 on Friday, February 3, 2023 12:40 PM
My account has been hacked, and I received these emails as evidence:
Email 1:
Subject: Security Code for Microsoft Account
Dear User,
A security code was requested for the Microsoft account ki**[redacted]
Security Code: [redacted]
If you do not recognize this activity, you can click here to unlink your email from that account.
Thank you,
Microsoft Account Team
Email 2:
Subject: New Security Info Added
Dear User,
We are notifying you that new security info ([redacted]) was added to the Microsoft account ki**[redacted] Please review your account activity as a precaution.
If this was not authorized by you, kindly secure your account immediately.
Thank you,
Microsoft Account Team
I urgently need help as all my important work is at risk.
Reported by GetHuman-kindly_g on Sunday, February 19, 2023 10:12 PM
Due to a brain injury, I've lost my phone and the book containing all my passwords. I can't recall the last person I emailed. The accounts I'm trying to access are [redacted] and [redacted] Unfortunately, I can't retrieve my old phone number since I locked the IMEI number associated with the accounts. All I remember are the account names and my security question answers. I've had these accounts for over 20 years and losing them would be disappointing, as I need them to access my Gmail accounts.
Reported by GetHuman8207035 on Thursday, March 2, 2023 11:51 PM
I recently received a suspicious activity email about my Hotmail account on Tuesday morning and have been trying to recover it since then. I have answered all the security questions and provided all the recently sent email addresses with their subjects as requested in the recovery process. Despite being very accurate in entering all the information, I have been unsuccessful in unlocking my account. Unfortunately, I am now completely locked out as I have tried to unlock it every day. Additionally, I no longer have access to the phone number associated with the account as it was created years ago, so the text code for verification is not helpful. Without access to the account, I am unable to change the linked phone number.
Reported by GetHuman-lvallois on Saturday, March 4, 2023 11:05 AM
I am greatly dissatisfied with the assistance provided by the support team. It is frustrating that my personal email account has been blocked, especially when the password retrieval process is complicated. I have used this email for years, and it is unfair for the organization to block it without providing adequate support. I have provided all necessary information to prove ownership of the account, yet it remains blocked. This situation is extremely inconvenient and unfair to me.
Email: [redacted]
Reported by GetHuman-nalini_w on Monday, March 6, 2023 4:43 AM