Hotmail Customer Service Issues

Archive 18

The following are issues that customers reported to GetHuman about Hotmail customer service, archive #18. It includes a selection of 20 issue(s) reported April 6, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I'm Thomas Buffler. Recently, my Facebook account was hacked and linked to a Hotmail address belonging to someone named [redacted] I suspect this person may have stolen numerous other accounts besides mine. I can provide identification and photos of myself for verification purposes. Thank you.
Reported by GetHuman7308309 on الأربعاء ٦ أبريل ٢٠٢٢ ٠٧:٤٤
I believe someone may have compromised my Apple ID. As a result, I am unable to access my Hotmail account, which I now urgently need to log into. However, the security system is asking for verification, and I no longer have access to the phone number and alternate Hotmail account linked to my account. I attempted to use the account restoration form, but I am struggling to recall recent emails due to not using the account frequently. The same issue arises with the Skype questions, creating a difficult cycle preventing me from verification. I am in desperate need of assistance to regain access to my account and recover my Apple ID. Any help is greatly appreciated.
Reported by GetHuman7313055 on الخميس ٧ أبريل ٢٠٢٢ ١٣:٥٢
I believe my Apple ID has been compromised, and now I am having issues accessing my Hotmail account. It has been quite some time since I last logged in, so the system is requesting verification. Unfortunately, both my linked phone number and email account (another Hotmail account) are outdated, making it impossible for me to complete the verification process. When attempting to fill out the account restoration form, I was asked about recent emails and Skype questions, which I am unable to recall due to prolonged inactivity. This has created an endless loop, and I am struggling to verify my identity. I am eager to regain access to my accounts, especially my Apple ID, and I still have the correct password.
Reported by GetHuman7313055 on الأحد ١٠ أبريل ٢٠٢٢ ٠١:٥٤
I'm having trouble accessing my Hotmail account. I've lost access to the recovery email and the phone number connected to the account was changed when I got a new phone. Can anyone help me out? The email is [redacted], which I used last around November [redacted] for my eBay business. The pandemic made it impossible to get assistance early on due to two-factor authentication issues. I do remember being logged into other accounts like LinkedIn, Twitter, and Facebook. Any help would be greatly appreciated. I have a list of old passwords but can't answer the security questions about recent contacts. My recovery email, [redacted], has the same issue with two-factor authentication. It's frustrating not being able to get a human from Google for assistance. I hope someone familiar with Microsoft can help me. I appreciate any support you can provide. My cat is the only one who truly understands my struggle.
Reported by GetHuman-ms__o on السبت ٢٣ أبريل ٢٠٢٢ ١٨:٥٩
I am worried about my hacked email at [redacted] I have been using this email for over 10 years and have stored important personal information. Since April 15, [redacted], I have not received any emails. My husband made the account for me, but we are now separated, and he changed the login details and is not cooperating. This email contains crucial details about me and my children. I urgently need help to regain access to my account. The most recent emails I received were from JD Women, Holland and Barrett, and Uber Receipt on April 15. I have also sent emails to various contacts, including [redacted] and [redacted] I am willing to verify any information to prove ownership of the account. Please assist me in recovering my email. Thank you.
Reported by GetHuman-emilaken on الأحد ١ مايو ٢٠٢٢ ٠١:٥٩
I am concerned about my hacked email address ([redacted]), which has been in use for over a decade. Originally created by my husband, who now has changed my passwords and security answers after our separation. The email contains critical information for both myself and my children, as well as my work details. I am seeking assistance in retrieving my account as it holds significant value to me. A list of the last received and sent emails has been provided. Any help in recovering my account would be greatly appreciated. Thank you.
Reported by GetHuman-emilaken on الأحد ١ مايو ٢٠٢٢ ٠٢:١٥
My email has been compromised by my previous partner, who changed the passwords, phone number, and alternative email associated with the account. Despite successfully changing the password once, I couldn't update the other security information due to a 30-day waiting period. Unfortunately, my ex-partner regained access by resetting the password, allowing them to also infiltrate my Facebook account and deactivate it after downloading my data. I've made multiple attempts to recover my account with no success. I am seeking assistance to reclaim my rightful ownership of the account, as her actions are illegal. User: Mohammed Al-Arashi
Reported by GetHuman7398433 on الإثنين ٢ مايو ٢٠٢٢ ٠١:٥٦
Hello. A few weeks ago, I lent my Steam account to my friend along with access to my emails so he could receive the Steam Guard code. However, I got a new PC and when I tried to log in, it prompted me to verify my identity with a code sent to two locked emails, [redacted] and [redacted] Unfortunately, I no longer have access to those emails or the phone number to verify. I desperately need to regain access as they contain crucial codes for my Steam account with many games. The automatic recovery process hasn't been helpful as it claims I haven't provided enough information. I am willing to provide any necessary details to prove ownership. I kindly request Hotmail to deactivate the verification system on both emails so I can log in without having to verify. Thank you for any assistance in advance.
Reported by GetHuman7401942 on الإثنين ٢ مايو ٢٠٢٢ ٢١:١٨
Bonjour, Je rencontre actuellement un problème avec ma boîte mail, ce qui entrave mes activités professionnelles. Malgré plusieurs tentatives de récupération de compte, je reste dans l'incapacité de retrouver l'accès à ma boîte mail. Je crains qu'elle ait été piratée, mais je n'en suis pas certaine. Vous trouverez ci-dessous les détails de ma boîte mail : Nom : Arnaud Zoppello Adresse mail : [redacted] Numéro de téléphone : 06.03.83.96.59 Date de naissance : 19 octobre [redacted] Lieu de naissance : [redacted] Saint Martin d'Hères, France Dernière connexion : 20 mars [redacted] Création de la boîte mail : environ [redacted] Je vous prie de bien vouloir me contacter car mes appels précédents sont restés sans réponse. Merci d'avance pour votre aide. Cordialement, Salomé E.
Reported by GetHuman7404665 on الثلاثاء ٣ مايو ٢٠٢٢ ١٥:٥٧
I am having trouble accessing my account even after changing my password and enabling two-step verification. Many of my emails seem to be missing, and I can only see the most recent ones if I go from the junk mail back to my inbox. Even though Microsoft support assured me that the missing emails should be recovered within a few hours, a substantial number of them are still not showing up.
Reported by GetHuman-gmbia on الإثنين ٩ مايو ٢٠٢٢ ٢٠:١٤
Between December [redacted] and April [redacted], my Hotmail account, [redacted], was hacked. The hacker changed all security questions and answers, leaving me locked out. This email is linked to my Skype and Bitcoin accounts, making me anxious about my financial information. The hacker used my Skype to contact my family in the UK, adding to my worries. Despite submitting various forms and requests online, I haven't been able to reset my account due to the altered security information. I've involved the police and filed a formal report. I hope to discuss this with a support technician for further assistance.
Reported by GetHuman7471646 on الثلاثاء ٢٤ مايو ٢٠٢٢ ٠١:٠١
Hello, I am experiencing issues with two of my old Hotmail accounts and am seeking assistance in recovering them. The first account is [redacted], and the second one is [redacted] Both of these accounts have the same password, but when I try to access [redacted], I am prompted to validate the account by receiving a code on my second account, [redacted] However, when I switch to the second account to retrieve the code, I am then asked to validate that account and send a code to [redacted], creating a loop. This process is causing difficulty for me, especially because my Facebook is linked to [redacted] I am aware that there is an option to validate through security questions, but I am struggling to remember the answers due to the passage of time. I do have a third and final Hotmail account, [redacted], with the same password that is functioning correctly. Any assistance in resolving this matter would be greatly appreciated. Thank you.
Reported by GetHuman-wakeds on الإثنين ٣٠ مايو ٢٠٢٢ ١١:٥٣
On May 27, [redacted], I received an email from the Microsoft account team alerting me of unusual activity following my return from the United States to Ghana. I successfully logged in with my email and password but did not receive the OTP on my phone despite multiple attempts. I provided detailed answers to security questions online to reactivate the account, but the system deemed the information insufficient after several tries. I kindly request to receive the OTP on my linked phone number or to provide an alternative email for verification purposes.
Reported by GetHuman7490678 on الإثنين ٣٠ مايو ٢٠٢٢ ٢١:٠٧
I recently received a fraudulent email on May 26th claiming there was suspicious activity on my Hotmail account. After checking, I noticed a different email address, '[redacted]', showing up when I type mine. While I can still access my account, I want to change my password. Unfortunately, I couldn't remember my old password and had trouble changing it online as it kept asking for the old one. Could someone advise on how to remove the extra email address linked to my account? I've also been having issues where recipients are not getting my emails, and I think these problems might be related. Appreciate any help with this situation.
Reported by GetHuman-alyston on الثلاثاء ٣١ مايو ٢٠٢٢ ١٦:١٥
I need to retrieve the password for my Hotmail account that I created about 10 years ago. The issue is that I used this email to sign up for a Cronchirol account. I recently got locked out of my Cronchirol account because I forgot my password, and the recovery information is sent to my Hotmail account, which I can't access because I forgot the password. I tried to recover it but couldn't due to changing my phone number, and I can't recall the old emails and subjects sent during that time. The problem is that I'm being charged on Cronchirol but can't access it. Can you assist me in getting a new password for my Hotmail account, [redacted]? Thank you.
Reported by GetHuman-camilozo on الثلاثاء ٣١ مايو ٢٠٢٢ ١٨:١٣
I encountered a problem when attempting to log into my Hotmail account; the password was not recognized, and a message indicated that I had made too many unsuccessful login attempts. I found it odd since I had not accessed the account in days after creating it recently. During the retrieval process for the password, I discovered that the security question had been altered to random characters. Despite multiple attempts at filling out the account recovery form, I received emails stating that the provided information was insufficient to verify my ownership of the account, suggesting possible alterations to my name and date of birth. I suspect the account breach is related to receiving harassing text messages. Your assistance with this matter would be greatly appreciated.
Reported by GetHuman7498748 on الخميس ٢ يونيو ٢٠٢٢ ١١:٤٩
I am in need of assistance with organizing my Hotmail inbox due to a large volume of emails that are causing issues with access and management. When trying to delete emails, I have encountered a problem where historical emails appear in long streams with mixed-up dates creating difficulty in finding important messages promptly. My concerns are as follows: 1. Accessing my current inbox is crucial for retrieving vital messages and responding promptly. I require guidance on reverting to the regular inbox format to restore functionality urgently. 2. I am seeking advice on selectively deleting sections of emails, such as Amazon-related ones, without individually checking each email. I am looking for solutions to expedite the deletion process without removing the entire stream, as there are essential emails I want to retain. a. Previously, I could delete a page of emails at once, which was convenient. Is there a way to restore this feature for specific scenarios? b. Is there a method to delete a specific section collectively? Attempts to search for sections like Amazon emails and deleting have not been successful as desired emails do not appear in full and sometimes reappear after deletion in the inbox. I require assistance with resolving this issue as I prefer not to opt for Office [redacted] subscription. Thank you for your help, E. Bachrach
Reported by GetHuman7530962 on الأحد ١٢ يونيو ٢٠٢٢ ١٩:٤٣
I'm still unable to resolve my issue with accessing my Hotmail account. Every time I attempt to log in, I'm prompted to verify my identity to enhance security. Upon completing the provided verification steps, I receive a message stating that more information is needed to confirm my identity. I believe the problem lies with the surname they are requesting, as it's associated with this older account and I am uncertain about it. I would appreciate it if someone could look into this matter for me.
Reported by GetHuman7559491 on الأربعاء ٢٢ يونيو ٢٠٢٢ ٠٤:٢١
I have an old email address that I created when I was about 13 years old. I am now 25, soon to be 26. Unfortunately, I can't recall the password. I still use the email for Facebook login, but I am unable to access it. While I vaguely remember one old password, it doesn't work with Microsoft. I require access because my girlfriend placed an order on FashionNova's app, which was later canceled. I suspect they may be trying to contact me regarding a refund or to explain the issue, but I cannot see the emails. When I try the "forgot password" option on Microsoft, it shows details that I don't recognize, like an email subject I never used.
Reported by GetHuman7624458 on الإثنين ١١ يوليو ٢٠٢٢ ٢١:٥٢
I received an email from a potentially fraudulent source claiming to be from your company regarding a Hotmail password change I did not request. When I called the provided number, the person, supposedly named John, asked for my email address despite initiating the contact. This raised red flags for me, and I sensed it was a scam. Can you confirm if anyone requested a password change, and is this a common scam you are aware of? I can forward the suspicious email for your review. Please reach out to me at [redacted] for prompt clarification. Thank you for your assistance and continuous support.
Reported by GetHuman7634655 on الخميس ١٤ يوليو ٢٠٢٢ ٢٢:١٢

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