Hotmail Customer Service Issues

I am experiencing an issue with my Hotmail Inbox where each email I receive is duplicated. The email on the first line cannot be accessed, but the identical one on the second line works correctly. When I delete the functioning email, both disappear from the Inbox, leaving only the working email in the Deleted Items folder. Restoring the email brings back both versions. I use Firefox version 95.0.1 on Ubuntu 18.04.6 LTS with specific connection settings. This problem is causing frustration due to the double emails. Any assistance would be greatly appreciated. Thank you.

My Outlook email is: [redacted] I would like to address my email being blocked by you. I am having trouble verifying myself. The phone number associated with my account is outdated, and I can't receive the verification code. According to your Q&A page, I should be able to verify with any phone number, but that option is not available for me. The online verification process is also ineffective as the information I provide seems insufficient for identification purposes. Is there an alternative method to regain access to my account? I am willing to provide my ID for verification. Can I speak with a representative over the phone regarding this matter? The email in question is "[redacted]"

I am unable to access my email due to abnormal activity resulting in my account being blocked. When I try to log in, I encounter an error message indicating the blockage. Despite following the instructions to unlock my account by entering my information to receive a verification code via text message, I am repeatedly informed that the usage limit has been exceeded. This issue persists even after waiting for days and attempting again. As this is my primary email account, I urgently require assistance to regain access. Your help in resolving this matter would be greatly appreciated.

My account is blocked due to suspicious activity or logging in from a different browser. I can't access my recovery email which was [redacted], now changed to [redacted] after getting married. Even though I provided correct answers to recovery questions about last emails and my Xbox gamer tag, it still shows as wrong. This email is crucial for work tasks and our mortgage application. Muskegon Community College only provides email to actual students after thorough verification. I'm willing to provide any necessary ID to regain access to my long-standing account.

I am experiencing difficulty sending emails to Hotmail users. The error message indicates that Hotmail has blocked emails from the IP address [[redacted].72.32.[redacted]]. Despite using Sendgrid, a reputable email service, our emails are blocked. We have confirmed they are not spam. Hotmail needs to stop blocking emails from this specific IP address.

Good evening, I am reaching out for some assistance regarding my Hotmail account. Starting yesterday, I have been unable to access my account ([redacted]) as it indicates my password is incorrect. I am facing difficulties obtaining a new password due to the verification process requesting access to another email ([redacted]) that I am currently unable to reach. I receive a message stating, ' Help protect your account We have detected unusual activity in the Microsoft account [redacted] or we believe that your credentials are at risk. For security reasons, we need you to verify your identity and change your password.' However, as a verification step, it prompts me to confirm my identity using my email [redacted], which I cannot access. I have submitted the form to recover my account, but despite 24 hours passing, I have not received any updates. How can I resolve this matter? Thank you

Hello, everyone. I'm Telley, but my real name is Martell Martell Jackson. I forgot my Hotmail password because my family had me choose between my main and back-up email and Facebook accounts. They didn't realize that having access to both accounts could help recover one if locked out of the other, much like having spare keys for different locks. Please assist. Reach out to me at [redacted] or [redacted] for my main Facebook page and back-up email and Facebook passwords. Thank you.

Hello, I've been struggling for 2 weeks to access my account [redacted], which contains all my contacts, school invoices, building permits, and water maps for my property. It's challenging for me to recall all the specific contacts I had in the past 8 years. I'm frustrated that the process to verify my account ownership seems excessive. I'm disappointed that phone support isn't available to assist me, considering my age of 64. I'm left with no access to my account due to your decisions. I feel compelled to create a new account, [redacted], losing all the data from the original account. This experience has been frustrating, time-consuming, and costly. My confidence in Hotmail has been shaken. I hope this issue can be resolved promptly. Sincerely, L. Doroszewski

My Hotmail account was able to send emails but not receive any new ones after being inactive for a year. Today, when I logged in, I couldn't receive the emails that were supposed to come through. I double-checked all the settings, and everything seemed to be in order. I attempted to check the forwarding settings, and Microsoft's team requested identity verification. However, I realized I had an old phone number linked to the account that I no longer use. This email is crucial to me as it contains important attachments and files for my work. I'm seeking assistance on how to resolve this issue as soon as possible. Thank you.

I encountered an issue logging into my Hotmail account. Upon entering the correct password, it prompted for account verification through email or phone number. Despite entering the correct phone number, I did not receive the verification code. This led me to a form requesting information like the last 3 people I contacted (which I rarely do) or an old Skype charge, which I don't remember. Now, I am locked out of my main email linked to all my accounts across various platforms.

I created my Hotmail account when I was around eleven years old, and now I am twenty-six. Unfortunately, I no longer have access to the phone number linked for account recovery, and I can't recall my password at all. The security questions, like asking who I last emailed, are impossible for me to answer since I don't remember ever sending emails with this account. I provided my childhood best friend's name, but it seems I may have put a random name instead. I'm feeling frustrated with this situation and really need to regain access to my email so I can reset my Snapchat password and address other issues. It's truly becoming a major inconvenience. While I appreciate the security measures in place to protect my account, they're now preventing me, the actual account owner, from accessing it. I kindly request assistance in resolving this matter.

Good afternoon, I lost the password to my email [redacted] some time ago. I had left my phone at my ex-partner's friends' house with my accounts open, and when I returned, everything was closed. I have tried many things to no avail. I need to recover this account because I receive important information from the Dian there. I haven't been able to recover my Dian account since it's linked to this email. My new email is [redacted], and my phone number is [redacted]. My date of birth is August 27, [redacted]. My full name is Luz Edith Ramirez Soto. The security question was where my mother was born, and the answer is Filandia. The password I had was brahiamangie2.

I am unable to access my Hotmail account. I recently upgraded my iPhone and the Microsoft Authenticator app did not transfer over. I am being prompted for two-step authentication, but I don't have access to that function on my new phone and I forgot my password. I have my regular phone number, an alternate work email, and a few potential passwords to try. Unfortunately, I don't have the recovery key because I've had this account for over 20 years, and I'm not very tech-savvy. After upgrading my phone in mid-February, I got locked out shortly after. Microsoft asked me to add two-step authentication, which wasn't an issue until I couldn't use my fingerprint, phone number, or other email for verification. I've tried following all suggestions online, contacted the Microsoft helpline, but haven't received any further instructions. I need assistance to unlock the account as it contains important information like doctor's appointments, bills, and my son's school communication. I can't wait a month to regain access. Your help is greatly appreciated.

Good day, My name is Claudia Sanabria, the new Administrator of Parque Castilla PH, a gated community in Bogotá, Colombia. Our email is [redacted] I have tried to contact the phone number listed online but have been unsuccessful. I kindly request assistance in changing the email password due to a change in the legal representative. The previous person associated their cell phone number with the account and it is preventing me from changing the password. As this community deals with confidential data, your cooperation is greatly appreciated. Thank you, CLAUDIA SANABRIA Administrator and Legal Representative

I am reaching out because I am unable to access my hotmail account, [redacted] I switched phones from Android to iPhone a few years ago, and after transferring the data, I couldn't add my hotmail account. Despite numerous attempts at recovery, I can't recall the answers to the security questions. I received an email requesting more information, but I'm stuck. I urgently need access to retrieve important emails and data. My WhatsApp linked to this email was hacked, and I can't reset it as the notifications go to the inaccessible hotmail account. I appreciate any help you can provide. Thank you.

Hello, I am having trouble accessing my Hotmail account. Whenever I try logging in, it prompts me to verify my identity. Unfortunately, the SMS verification to my cellphone is not an option since I have relocated from Portugal to Zurich, Switzerland, rendering my Portuguese SIM card unusable. The alternative method of answering security questions consistently results in an error message stating, "it was not possible to verify your account." I urgently require assistance with resolving this matter. Given my recent relocation and ongoing job interviews, it is crucial that I can access my emails, especially those from the Migration Office regarding my permit and various bills. Please advise on the necessary steps to resolve this issue. Thank you.

Hello Support team, I am Tony Kuczer from OAS Technology in Australia. I've been helping a business customer who is experiencing issues sending emails to Hotmail recipients. The emails are consistently landing in the spam folder of the Hotmail mailbox. Upon examining the email headers, each email shows an SCL value of 6, likely causing them to be marked as spam. The sender uses Office [redacted] and the domain "kkbc.club." It seems that all emails from this domain are being marked as spam by Hotmail, even plain text emails. SPF and DKIM are set up for this customer in Office [redacted], and there are no apparent email blacklistings for their kkbc.club domain. For example, [redacted] is sending emails to my personal Hotmail address, [redacted] I would appreciate any further assistance you can provide regarding this matter. Kind regards, Tony Kuczer

I have had the same email for as long as I can remember. I've been using an iPhone since the 4, and when I tried to log in on a computer yesterday for a Zoom meeting, I couldn't. Over the years, I forgot my password. When trying to recover it, they wanted to send a text to a cell phone that hasn't been active for over 10 years. It was my ex's number back then. I managed to reactivate an old email address I no longer use. After sifting through over [redacted] messages, I finally received a code. Then things got tricky as they asked for people I frequently email. I rarely send emails, let alone repeatedly to the same person, and never to any family members. My email is mainly for receiving messages. I can access it on my iPhone without issues but would like to use it more on my computer as Zoom is becoming essential these days. How can I do this without involving numerous contacts? I have had my own cell phone number for over a decade and a recovery email if needed. What can I do with this in mind? Thank you. 😊

I have been hacked. They have changed my number, account information, and password. It says it will be updated in 1 month. I can still log in, but I can't receive codes for my email or Facebook because they altered my number and locked me out of changing it. I have had this email since I was 15, and I urgently need help to secure it since it contains crucial information, including my court cases, evidence to regain custody of my daughter from my mother, and a small claims court case worth over 2 grand in white goods. This email is linked to my Snapchat where I store family photos. Losing this account means forfeiting five years' worth of evidence. Additionally, they have taken over my Facebook, which has more important information stored. Please assist me in reversing the changes the hacker made as soon as possible. Thank you for your help. - Nicole V.

I have been hacked. The hackers changed my account information and password, and in 30 days, it's going to be locked for good. They also took over my Facebook by changing the associated number and account details. This account has been mine since I was 14, and it holds all the evidence I need to get my daughter back from my mum and take her to small claims court for approximately 2 thousand dollars' worth of white goods. I urgently require assistance to regain control of my account and undo what the hackers have done. Please help me with my account under the email nicolevince1996[at]hotmail.com. Losing access to this email or Facebook account would be devastating as they are linked to my Snapchat, which contains photos of my daughter and family. The hackers have already compromised my Facebook and email, though my Snapchat is still intact. Professional help is essential to recover my account before it's too late. They have altered my password, account information, and number, preventing me from making any changes without a code from their phone number. My previous phone number was never mine, as I usually use a basic phone, not a smartphone. It's crucial to unhack my account since it has my gambling accounts, Bitcoin, and other investments.