HP Customer Service Issues

I need assistance setting up dual monitors on my HP Pavilion Slimline DT computer. I aim to use Microsoft Office [redacted] for writing on one screen and an old Bible verse search tool on the other to copy information to the file. I tried following the instructions by searching "Two monitors" and clicking on "Set up computer to use multiple monitors." However, after clicking "Detect" and "Identify," I couldn't find the option to use two screens even under Advanced settings. I connected both screens with an SVGA splitter cable to one port, but they are currently mirroring each other. Can anyone provide guidance on how to properly configure the dual monitors for my work setup? - Kevin

I recently purchased an HP Envy [redacted] to complement my HP laptop. When attempting to scan, I received a prompt to visit [redacted].hp.com to complete the software download for the printer. After doing so, I encountered a fatal error message with instructions to call a support number. Upon calling, the technician claimed my laptop was at risk from malware and tried to upsell multiple levels of HP protection. Feeling concerned, I checked for malware, found none, but still can't use my printer. I am frustrated by having to download software online instead of using a CD and would like to resolve the issue with the software notification persisting.

Hello, I recently purchased the HP Pavilion 15 Gaming CX0999NA laptop on April 1st. Unfortunately, I have not been able to use it much yet due to a busy schedule. When I attempted to play a game, I received an error message stating that the storage was not sufficient. Upon checking, I found that the recovery disk with 16GB memory was full with only 25MB remaining, quickly diminishing to 4.5MB. I found a 400MB file named "recovery" taking up the space, causing the issue. The laptop is new, and I have barely stored anything on it. It also experiences 6-10 second screen freezes, making gaming impossible. I am seeking assistance on resolving this issue promptly. Thank you.

Contacting HP has been a frustrating experience regarding my ongoing issue with my HP Envy inkjet [redacted] printer. Despite helpful agents, the ink drying problem persists. Enclosed is correspondence with the last agent, detailing the issue and steps taken, which led to replies in Spanish and German when emailed. The ongoing ink drying problem persists, even when following advice on printing quality. Multiple printers have failed to resolve the issue. Clarification is needed on color cartridges. Resolving this matter correctly is crucial for printer functionality. Frustration with HP's customer service process is growing, and a functional printer or replacement at no extra cost is requested promptly. Signed, W Barrie.

I own a LaserJet Pro MFP M127fn. It was automatically installed when I updated to LinuxMint 18.x. Now that I have upgraded to LinuxMint 19.1, the printer is no longer supported. I tried installing HPLIP from HP's website, but it did not work. I also followed instructions from a helpful website but still no luck even with the patches provided. I still have LinuxMint 18.3 on another partition, but now the printer is disabled there too. I tried the HPLIP version recommended for this system, but it was also unsuccessful. If this issue is not resolved promptly, I will have to dispose of the printer and seek a different brand. The quality control for HPLIP seems to be severely lacking based on my experience.

My HP Spectre stopped charging, and upon investigation, I discovered that this issue has affected many others. It’s frustrating that HP seems aware of the laptop problem but hasn’t acknowledged it. I was recommended to purchase a new charger or send it in for repair. What's more upsetting is that I sent the laptop to HP before the warranty expired (confirmed by Best Buy) only to have it returned untouched, charged $80 for shipping, and told it was out of warranty when originally sent in. This is unacceptable customer service. I am reluctant to buy another HP product, especially considering my computer is just over a year old. For the price paid, the laptop should function properly without these issues.

I recently encountered an issue with my HP Spectre not charging. It's frustrating to discover that this problem seems to be widespread among HP Spectre users. Despite knowing about the issue, HP has not taken appropriate action. I was recommended to purchase a new charger or send the laptop to HP for repairs. The most disappointing part was when I sent the laptop to HP before my warranty expired, only to have it returned unrepaired and charged for shipping. This experience has seriously made me reconsider buying another HP product, especially since my computer is just over a year old and should not be experiencing such significant issues. When you invest in a premium product like this, it's reasonable to expect it to function as advertised without such recurring problems.

My HP Spectre stopped charging, which I found out is a widespread issue. It's frustrating that HP seems aware of the problem but hasn't taken proper action. Suggestions were made to purchase a new charger or send it for repair. Before my warranty expired, I sent it in to HP, but it was returned unrepaired, and I was charged $** for shipping, which was disappointing. This experience has made me hesitant to buy from HP again, especially since the laptop is barely a year old. When paying a significant amount for a product, it should function correctly. I hope HP can address this issue satisfactorily.

We own a LaserJet Pro MFP225DW printer. We encountered an issue after installing a new toner cartridge where we discovered that two cartridges had the same serial number. We only realized this when the low toner warning appeared after printing around 20-30 pages. Upon checking, we found that the page count was at [redacted], and the new cartridge had the exact same serial number as the one we had replaced. The toner cartridge in question is an 83A from a 2-pack, while the second cartridge with a different serial number is showing as full.

I have two HP laptops purchased at the HP Store. One is a year-old W-10, and the other, older at about 5 years, initially had Vista but was upgraded to W-7 a year ago. Concerning the W-7 laptop, instead of starting, a white blank screen appears. Following ATTPlus technician's advice to press 8-11 while holding down the power button makes MS appear and the laptop starts. However, now it doesn't start at all. The battery is dead, but I haven't replaced it since I don't move my HP from home. Could you please explain this issue? Thank you.

I recently received a new printer but didn't get the ink with it that day, causing me to lose out on money. I couldn't buy ink at a store due to time constraints and financial reasons. I'm a loyal HP customer and would appreciate some help to make up for the inconvenience. On a separate note, I'm also seeking clarification on the HP Instant Ink program and need to speak with someone over the phone about it. Thank you for your assistance. Best, Ashley M.

Hello, I am reaching out today regarding an issue I encountered with my new HP printer. Despite being a loyal customer who has always trusted and purchased HP products, I recently discovered that the ink cartridge was missing from my printer package. Unfortunately, this situation caused me to lose out on a significant business opportunity, as I was unable to proceed with important tasks that required immediate printing. Given my reliance on HP products for my business needs, I am hoping that HP's customer service can assist me in resolving this issue promptly. I understand that unforeseen circumstances can occur, such as my wallet being stolen, which further compounded the challenge I faced. I value the quality of HP's products and services and would appreciate any support or solution that could be offered to address this issue. Thank you for your attention to this matter. Sincerely, Ashley M.

I am reaching out regarding an issue with the HP 30-Unit Cart V2, serial number 5CV708000J, at Graham Park Middle School in Triangle, VA. The cart is experiencing power problems with the cord unit at the base, preventing the laptops from charging properly. When the cart is plugged in, it often fails to power on consistently. Adjusting the power cord temporarily resolves the issue, but the problem persists. Using a different power cord directly from the wall socket allows the laptops to charge correctly. It seems the cord unit from the wall to the charging unit on the cart needs replacement. Could you please send a technician to assess the cart and replace the malfunctioning power supply parts? Thank you.

I recently bought a 3-pack of black 564XL cartridges for my Photosmart [redacted] printer. However, I encountered issues with the black ink streaking and not printing correctly on paper when I used one of the cartridges from this set. I attempted to resolve the problem by aligning the printer and cleaning the print head, but the issue persisted. Furthermore, I received an error message stating that the cartridge was not compatible with my printer as it was not an HP ink cartridge. The serial code on my packaging is CR305bn with a warranty date of July [redacted]. Below the warranty information, there are additional numbers: [redacted] 10:32:52 LN89. I am seeking a refund to purchase new cartridges that are compatible with my printer.

Hello, we need assistance with our small business operations. We depend on HP products for our 25+ computers, including the M476 multifunction Color Laser Jet device which is currently facing issues after a software update on April 4th, [redacted]. Despite no power interruptions during the update, the device is stuck in a loop with installation bars and is unable to print/copy/fax/scan. We attempted to resolve the problem by powering down and unplugging the device, but it persists. This unexpected software/firmware malfunction has disrupted our office operations as we are currently relying on a different printer for our printing needs. Your guidance on resolving this issue would be greatly appreciated. Thank you for your assistance.

Yesterday, the automatic repair screen appeared on my HP Notebook. Attempting solutions found online, I restarted the device and encountered the “boot device not found” message. Tech Support advised a 1-2 day solution, but with my wedding in 4 days and crucial wedding files on the laptop, I inquired about a quicker fix. After being transferred to expedite the process, we got disconnected. Urgently seeking assistance to recover my laptop before my wedding. Thank you.

I recently sent my one-month-old laptop to the HP repair facility in Texas using the provided box and label. After shipping it with FedEx, I was given a tracking number for the journey there. FedEx mentioned that HP will provide a different tracking number for the return shipment. I am worried about missing the delivery and the laptop being left unattended on my porch. How can I obtain the return tracking number to ensure a safe delivery?

I have been receiving charges for ink cartridges on my credit card since January, even though my account was cancelled in March. I have not received any ink. I have tried unsuccessfully to resolve this matter and receive a satisfactory answer. I cancelled my account due to difficulties connecting a new printer to my computer. Despite cancelling, I continue to be charged monthly for ink I never received. I am frustrated and looking for a solution beyond what I have already been told. The phone number provided on my statement is disconnected, and I am seeking assistance from a live representative as the virtual agent has not provided me with the help I need.

I bought an HP Pavilion Desktop model [redacted]-P0074 from Best Buy on September 1st, [redacted]. During the past month, the tower has been experiencing random power failures, and today, it completely failed to power on. It seems like there might be a problem with the power source of the tower. I would like to know if this issue is covered under the 1-year manufacturer's warranty and how best to address it. This desktop is crucial for our home as it is used for homeschooling.

I urgently need HP to send me an AC adapter for my laptop. The troubles began when I updated the BIOS on March 24, causing my computer to fail to reboot. HP asked me to purchase an extended warranty for expedited repair service. Even though the laptop was returned without the power cord and AC adapter on April 1, after several contacts with customer support, I only received a power cord. Despite promises, the AC adapter remains missing. The subsequent attempts at contacting customer service were futile, with promises broken and no resolution in sight. I was promised an AC adapter but was sent an empty box instead. My frustrating experience prompted me to reach out to Ungar on the phone on April 5, who promised an e-mail confirmation and delivery by Monday, but to no avail. The attempts to contact customer service on April 8 were unfruitful. Despite notifying them of the case, I never received a shipment notice. Today, no progress has been made, and the service system appears to be down. HP has failed to resolve the issue, leaving me unable to use my laptop since March 24. I am deeply dissatisfied and seek a prompt and accurate resolution. Please assist.