HP Customer Service Issues

I have been a loyal HP customer for over 20 years, having owned numerous HP computers and printers. This time, I decided to purchase an Epson printer, considering it might be my last HP computer purchase. I am currently facing issues re-installing the drivers for my HP Office Jet Pro [redacted] after a hard drive replacement on my computer. Despite trying the HP Virtual Agent and requesting additional help, I have not received any response from HP support. I also found the HP automatic ink delivery system challenging to decline while downloading drivers.

I have two HP [redacted] printers, one at home and one gifted to a relative. Both have shown error code 0x[redacted]a in the last two weeks, rendering them unusable. Their serial numbers are TH7B81N1FB (purchased Feb [redacted]) and TH8961N0ZK (purchased Dec [redacted]). It's frustrating to have both printers of the same model malfunction simultaneously. I am concerned about this recurring issue and hesitant to buy HP printers again. Any assistance or consideration on replacing these printers would be greatly appreciated. Thank you. - Lori McEwen

I am experiencing an issue with my HP [redacted] printer where it keeps printing a single color page with a full-size picture. This has resulted in a total of 26 pages being printed with the same content. Despite turning off the printer overnight and using an Original HP Ink Cartridge-62XL Tri-color, I am unable to print anything else other than the same page. I have been a loyal user of HP laptops and printers for many years, and this is the first time I have encountered such a problem. I have purchased four new 62XL ink cartridges, both black and tricolor, for the [redacted] printer. I am reaching out for online assistance in resolving this issue. I would appreciate it if you could provide me with instructions via email on how to stop the continuous printing of the same page and resume normal printing capabilities. Thank you for your help in advance. - Kitty Lin [redacted]4

I am facing issues with my HP wireless printer P1102w. Recently, there was a paper jam which I successfully cleared, but afterward, the printer started making a loud grinding sound. I removed the cartridge and unplugged the printer, then pressed the start button for 10 seconds after plugging it back in, but the printing problem persisted. Though I managed to eliminate the grinding noise by replacing the paper, the blue light indicator no longer turns on regardless of which buttons I press. I can only print the self-test device configuration by pressing the orange x button, but printing anything else is impossible without the blue light. I even restarted my computer and tried printing from my phone, both unsuccessful attempts. Any guidance would be greatly appreciated. Thank you, R. Eisner

My computer's outer cover is cracked, causing the screen to periodically freak out, making it unreadable. It eventually settles down, but the area of the crack seems to be a design flaw where the case and screen meet. Unfortunately, my warranty expired just 14 days ago. I am hoping HP can honor the warranty and fix my laptop, as it is crucial for my new job. Although everything else works fine, I need the laptop repaired. Is there a possibility of extending my warranty for this repair? I would greatly appreciate your assistance in resolving this issue. Thank you in advance for your help.

My HP laptop with Windows 10 has been unable to power on since yesterday, despite having a fully charged battery. The issue started after draining the battery while working with a USB drive inserted. Although I charged the laptop for two hours, it still won't turn on. I've tried various methods, like removing the battery, holding the power button for 60 seconds with just the AC adapter, and reinserting the battery, but to no avail. I'm seeking the best solution promptly. Thank you.

My laptop's frame is peeling and cracking, causing it to get stuck on the keyboard. I am unable to open or close it properly without hearing crunching noises and having to snap everything back in place. I purchased this laptop 6 months ago and have taken good care of it, always keeping it in a case when not in use. It has never been dropped, so I am confused as to why this issue is occurring. I have a warranty through HP for the laptop and I am hoping to get a replacement due to this problem. The laptop is a Model 14-ck0061st with the SN# 5CG8172GSS. As I rely on my laptop for school work, I would appreciate a prompt resolution. Thank you.

I am having trouble with the customer service representatives who are struggling with clear communication. I purchased an HP laptop but faced difficulties setting it up. I avoided proceeding further until my computer-savvy friend arrived. Unfortunately, we both got stuck during the setup. Following the instructions, I reached out to HP support. One representative gave me the runaround, and we got disconnected with no callback. Another representative mentioned the president being on TV, promised to follow up, and finally did on my birthday, bringing me candy. To the point now, I still need a couple or three blankets if they are available. Please ensure this request isn't forgotten.

I bought HP 61 black and color ink for a project. The printer showed low ink after only printing 25 pages, far fewer than the expected [redacted] pages. I needed [redacted] color pages but only got 25. The black ink worked fine, but the color ink did not meet my needs. Due to this issue, I had to go to Fedex for printing to meet my deadline. This situation is unacceptable, and I would like a replacement for the color ink. I usually don't track page yields, but this time it was crucial, and I was disappointed. Please advise on the process to receive a new HP 61 color ink. Thank you.

I bought HP 61 black and color ink for a project. The printer ran out of ink after only 25 pages despite the expected yield of [redacted] pages. I needed [redacted] color pages but only got 25 - far less than anticipated. The black ink worked fine. To meet my deadline, I had to resort to using a Fedex printing service. This is unacceptable, and I require a replacement for the color ink cartridge. Normally, I don't monitor page yields, but this purchase was specifically for my project and I was let down by the results. I've spent over $30 on the ink and incurred further costs for printing at Fedex. Please advise on obtaining a replacement HP 61 color ink cartridge. Thank you.

My HP laptop, running Windows 10, has not powered on since yesterday, even though the battery is fully charged. When the battery ran out while working with a USB drive inserted, I put it on charge for two hours, but it still won't turn on. I've tried various methods like removing the battery, using only the AC adapter, and pressing the power button for 60 seconds, but nothing has worked. I am looking for a solution from HP, and I have shared my email for assistance.

I am writing to express my dissatisfaction with a laptop I purchased from you 6 weeks ago. I am a freelance web designer and bought the laptop to replace my aging MacBook, opting for an HP laptop due to its specifications and brand reputation. After 4 weeks, I noticed an issue with the display - a purple strip on the screen. As I was on a tight deadline, I continued working but the problem worsened. Contacting HP support, I was instructed to do various tasks like updating the BIOS, resulting in additional issues with MS Office. Their suggestion to reset Windows was impractical given my workload. HP support eventually acknowledged a likely hardware issue and recommended sending the laptop for repair, taking 8 days. Despite being within the warranty period, they stated that I missed the 4-week window for a replacement due to the delay in reporting the problem. I cannot afford to be without my laptop for 8 days, especially with pending work due in April. I expect better service from HP and urgently seek a resolution. Please contact me at +44 7[redacted]00. Thank you, Ryan

My HP Officejet Pro L7590 printer driver has been altered by HP, causing issues with using non-HP inks. I have already proven this by installing an older driver, which resolved the problem until HP updated it again. I am seeking a new driver without these modifications to address the print quality issue caused by HP. I am willing to compensate for a driver that does not have the false ink problems and warnings embedded in it, and includes the full functionality like the toolbox and faxing. Kindly assist in providing a copy of an unaltered driver to resolve this reoccurring problem with my printer. Thank you for any help you can provide in this matter.

I recently purchased a 17-inch HP Laptop for the first time, and it has been plagued with technical issues since I got it. I have lost valuable saved information due to the recurring problems, and though HP's history recovery system could help, no one has assisted me with that. Despite sending the laptop back to HP multiple times, the issues persist even after repairs and part replacements. I have requested a replacement 17-inch HP Laptop similar to the one I originally bought to no avail. The loss of my college work has led to me being removed from a course, and the time and effort put into research and saving information is all gone. I am unable to work online without a functioning computer and would appreciate a brand new 17-inch HP Laptop with a 1 TB hard drive as a resolution to this ongoing situation. Sincerely, Rev. Rickey McDonald.

Hello, I have a HP laptop with model number 15-cc102tx. When I purchased it, it came with MS Office Home and Student [redacted]. After reinstalling Windows to resolve an issue, I found the product key in the BIOS to activate Windows. However, I am unable to activate Office as it requires a product key, which was possibly linked to a different account by the store I bought it from in Chandigarh, India. Despite having the bill and all necessary details, the store is not cooperating. I contacted Microsoft, and they advised me to reach out to HP or the store for help. I seek a solution for this issue which has been ongoing since 18/10/17. Thank you.

Hello, I purchased an HP laptop model number 15-cc102tx from an authorized HP outlet in Chandigarh, Sector-20 C, India. During the time of purchase, the laptop was bundled with MS Office Home and Student [redacted]. After experiencing some issues with the device, I reinstalled Windows and successfully activated it using the product key found in the BIOS. However, upon trying to use Microsoft Office, I realized it requires a separate product key. Unfortunately, I am unable to access the account used to activate Office as it was done by the store personnel during the purchase. Despite providing all necessary documents and proof of purchase, the store is unwilling to assist me. I seek a resolution to this issue considering the store's affiliation with HP. Thank you for any help.

Hello, I purchased an HP Pavilion 15-cc102tx laptop from an HP authorized store in Chandigarh, Sector 20C, India. The device came with Microsoft Office Home and Student [redacted]. After facing some Windows issues, I reinstalled the operating system and activated Windows successfully as the key was saved in the BIOS. However, when I tried to sign in to MS Office, it asked for a product key. Despite attempting to log in using all my accounts and phone numbers, I was unsuccessful. Microsoft informed me that the office was activated with another account by the store official without my knowledge at the time of purchase. I was advised to contact HP or the store for resolution. Since I purchased the laptop in October [redacted] and it's now March [redacted], the store may not recognize me. I request HP's assistance in resolving this issue as I shouldn't be held responsible for a mistake I didn't make. Thank you.

On July 10, [redacted], I purchased an extended protection plan for my laptop for $77.73. I encountered further computer issues on February 25, [redacted], and despite attempts to fix it, the problem persisted. I sent it in for service on March 15, [redacted], and after multiple attempts, the issue recurred. I contacted the service center, but they claimed no record of my protection plan. The paperwork upon returning the laptop indicated unresolved issues, and despite my efforts, I haven't been able to address this due to moving and misplaced paperwork. I seek assistance in resolving the matter to get my laptop properly fixed for use. The laptop's details include serial number SCD7197DM5, model number 15-1233wm, and product number LOT33UA#ABA.

I had a bad experience with HP tech support regarding my HP [redacted] Touch Screen laptop purchased in December [redacted]. The power cord stopped working on March 27, [redacted]. I sought assistance at Best Buy but without the Geek Squad protection plan, they couldn't help much. They confirmed the power cord issue. Since then, I've been trying to contact HP tech support. During my calls, I was asked to troubleshoot while in front of the laptop, then told I needed to turn it on for further help. When I requested a supervisor, I was put on hold, then hung up on after 15 additional minutes of waiting. Initially, I only wanted the laptop fixed because I enjoyed using it, but now I prefer a refund and to avoid HP support in the future.

I have a HP Pavilion 27" Touch-Screen All-In-One with Intel Core i7, 12GB Memory, 1TB Hard Drive + Intel Optane Memory, in HP finish blizzard white. The model is 27-R014 and the SKU is [redacted]. I purchased it in May [redacted] from Best Buy with Order Number BBY01-[redacted]41. My PC was working fine for 10 months, but now when I log in, there's no display and the screen saver isn't visible. I've tried power cycling and a virtual chat support without success. The power adapter seems fine, with the LED light on, but the PC won't boot. I've also attempted a power reset. Could you please provide additional troubleshooting tips and instructions for returning the PC under the manufacturer's warranty? Thank you, Jim Sankey - 4/2/[redacted]