HP Customer Service Issues

We initially reported an issue with the LAN port and experienced flickering on the display. Our first service call was on February 19th, case number [redacted], where the board was changed, resolving the LAN port problem but the flickering persisted. On March 13th, we reported the flickering issue with case number [redacted]. Despite multiple visits from the engineer on 19th, 20th, and 24th of March, including a replacement of the display and cables, the flickering issue remains unresolved. A new complaint was opened on April 1st under case number [redacted]. The engineer believed the issue stemmed from the operating system and recommended a format and reload, but the flickering continues even after following these steps. The flickering issue began after the board was replaced. I seek further assistance to address this persistent problem.

I own an HP 24 f0025na AiO with an i7 [redacted] processor and a 3-year HP care pack (X4HK286B35C9). Right from the beginning, the fan noise has been excessively loud. When I sent it for repair the first time, they acknowledged the issue, but the improvement was minimal. Even after a second repair attempt, the constant fan noise remains, especially troubling during high CPU usage. Contrary to what HP claims, the noise level is not normal compared to my son's nearly silent i7 laptop or the store's identical model. My colleague with an older HP AiO also has a quiet machine. I am considering swapping for the i5 version in case there was a design flaw with the i7 model originally. This is my 5th HP AiO, but this experience may lead me to look elsewhere in the future. Thank you for addressing this issue.

My HP Pavilion dv7 is not resetting or starting up. I think I accidentally erased some drivers while trying to make Windows 10 work with the HDMI port, as it originally had Windows 7. I have attempted various solutions found online, but now my laptop is prompting for repairs. Luckily, I have access to a computer at the library and a USB stick that I could use to fix this issue. I am hoping to create a Windows 7 boot on the USB stick and use it on my laptop to resolve the problem.

To the HP Head, Case Number: [redacted] I am writing to address an issue I have been experiencing with the HP system (cd0077tu) that I purchased from the HP showroom in Chennai two months ago. Recently, I have encountered power problems with the system, and sought assistance from the HP service center in Chennai. However, I was disappointed by the lack of proper response and the run-around I received from different representatives, causing me great inconvenience and frustration. As a loyal customer, I urge you to prioritize customer service and ensure that customers receive the support they need in a timely and efficient manner. Upholding a high standard of service is crucial for maintaining the trust and reputation of your brand. Thank you for your attention to this matter. Sincerely, Mohan

Hello, I am experiencing issues with my HP Omen Accelerator connected to my MacBook Pro via Boot Camp, running Windows 10. I have an NVIDIA RTX [redacted] in the Omen Accelerator. When attempting to run the Omen Accelerator desktop app, I receive an error message stating, "Error: OMEN Accelerator box cannot be detected. Please ensure that the box is properly plugged in and try again." The RTX [redacted] works well through Thunderbolt, but I am unable to access the app. I am unsure if the problem lies with Windows via Bootcamp or my HP device. Also, I have concerns about power supply. The Thunderbolt cable charges the system and provides connectivity through the graphics card. Given that my MacBook Pro has an i9-8950HK processor with a TDP of 45W that can occasionally boost over 100W, I worry about the Omen Accelerator's 500W power supply. If I connect both the HP Omen Accelerator and the MacBook power cable simultaneously, I am unsure which source powers the system and if using the MacBook power cable would improve system performance.

I purchased an HP Office Jet Pro Printer ([redacted]) and set it up yesterday, April 14, [redacted]. I then tried to create an account on hpconnected.com, but the site was not found. I contacted another HP site and spoke with a chat representative who promised to find help for me. Shortly after, I received a call from a man who claimed my computer had viruses and offered to help, but I declined as I could go to Best Buy under warranty. He became aggressive and used profanity. I found his behavior unprofessional and upsetting. It's concerning that HP representatives are behaving in such a manner. I believe retraining is necessary. I intend to lodge a complaint with the BBB to prevent this from happening to others.

It has been 11 hours since I expected a call from "Gethuman" this morning. I need someone in authority to reach out to the Grapevine facility in Texas promptly to locate my hard drive and prevent its destruction. I urgently need my HP Elite Desk Hard Drive back from the Grapevine, TX facility before it gets destroyed. Case No. [redacted]. The HP hard drive crashed, still under warranty. After HP worked with Worldwide Tech Services in Omaha to install a new hard drive, the technician, John Roper (ID [redacted]), sent my old hard drive back to HP without consent. UPS Tracking no. 1Z0428V[redacted]3. I am struggling to retrieve it for data backup on my new PC as my backup drive also failed. Despite efforts with HP and UPS, I couldn't intercept the shipment as I wasn't the shipper. After contacting various HP departments, Brent from HP Elite in New Mexico connected me to HP's shipping area. Currently, Daniel in Costa Rica (1-[redacted], Ext 95) is aiding me. Though he's responsive, the lack of updates from the shipping facility is concerning. Daniel assured me he's following up but no progress yet. I can't reach the facility directly and worry about the urgency to save the hard drive. Assistance is needed. Mary J. W: [redacted], Cell: [redacted]. Please help recover my valuable data.

I own a Pavilion dm4 2100sl laptop. Recently, the hard disk failed, and I replaced it with a new one. Since I didn't have the HP partition to reset the operating system, I installed W7 Professional. I downloaded all drivers from the HP tech site. However, my system crashes with a blue screen dump when I use the original HP video drivers. To make it work, I had to use the VGA standard driver, but I can't enjoy HD quality or use the camera functions. I suspect a hardware issue with the video card. Is there software available to test it, and what steps should I take? It's a valuable system, and I would hate to replace it. Your guidance is appreciated. Thank you, Angelo C.

I recently purchased the HP LaserJet Pro MFP M29w printer about 6 months ago. I had initial setup issues on my Mac OS13 laptop when I was living at my sister's place, and I had to seek technical support. Despite resolving those problems, now that I've moved into my own home, I'm encountering difficulties setting up the printer again. I'm considering returning it and I am disappointed with the persistent setup challenges. When trying to download the HP Easy Start app, I receive the error message "Safari can't resume this download. The file 'HP_Easy_Start.app.zip-5.download' doesn't seem to be a valid download file." It's frustrating that setting up this model, M29w, has been so troublesome, especially because my sister had no issues connecting her printer to my laptop when I visited her. This experience has me unsure about purchasing another HP printer in the future.

I have reached out to HP tech support four times. The first interaction was with a professional who tried to resolve the issue, but we were unsuccessful. Despite subsequent attempts, there have been no positive outcomes. One technician was unhelpful, implying I should handle it myself if I believed I was smart. The following representative, while polite, struggled to access details from the previous calls. They scheduled a call from the original technician for 6:00 PM, which never happened. All technicians seemed to have Indian accents. Frustrated with HP Tech support, I am requesting a call from a US-based manager after 5:00 PM EST. The serial number is CND8422P06, and my name is John A. My contact number is [redacted].

Hello, I am currently experiencing issues with my HP Pavilion 15-X360 convertible laptop. Initially, I had to perform a full reset due to connectivity problems with my Wi-Fi. Subsequently, after the reset, I encountered difficulty accessing Microsoft Office using my college email. For the past two weeks, I have been troubled by the automatic opening of two windows for MS Word and MS Access upon startup. Furthermore, I am repeatedly prompted to activate Windows despite it being pre-installed by the company. Despite seeking assistance from both technical support and customer service, I have not received any effective solutions. Considering my laptop is only 2 months old, this situation is disappointing for HP, a company renowned for its technology. Although recommended by friends and family, I now have reservations about endorsing HP products. I was even contemplating purchasing an HP Pen to complement my laptop, but now I am uncertain if I can rely on any of your products. If someone could assist me in resolving these issues, I would greatly appreciate it.

I am seeking assistance for technical support from a company called ASAP DAYA SYSTEMS. They suggested a program costing $89.99 to repair my compromised printer. Additionally, they recommended a lifetime program for ongoing device support. The representatives I interacted with were Carol, Joy Lewis, and Kevin Scott. Can anyone verify the legitimacy of this service provider? Thank you, Madelon D.

I recently purchased a new HP Envy Photo [redacted] from John Lewis. It functions perfectly with wi-fi for various tasks, except for scanning to the computer in PDF format. When I try, an error message pops up on the printer stating there is no proper connection and prompts me to download the software. However, when I attempt to download it, a message appears saying 'this file cannot be moved'. I am linked to Adobe. I have struggled to find assistance with this issue, and it's frustrating because I frequently need to attach PDF files. Scanning and sending via email work fine, though. It’s disappointing that I can't seem to reach HP directly for support. I prefer person-to-person assistance.

I purchased an HP Stream 11" Notebook - model 11-r0114WM on April 24, [redacted]. The system information indicates I activated it on May 6, [redacted]. The laptop has been problematic since the beginning with two main issues: 1. The battery has been dead from the start, forcing me to always use it while plugged in. Despite trying to contact HP support right after activation, I was unsuccessful due to it being labeled as a discontinued product. However, the laptop should still be under warranty since it was activated less than a year ago. I request assistance in replacing the battery. 2. The laptop, possibly due to the dead battery, is unresponsive even when connected to power. It shows an administrator account ('JK' - my initials) but does not accept the password previously set. Despite researching solutions, I am unable to bypass this issue. I have no recovery disk, USB drive, or Windows activation code to reset the laptop. Assistance in resolving this matter is greatly appreciated.

I contacted HP immediately after placing my laptop order to inquire about canceling it. I was informed that it would take 2 days for the cancellation ticket to process and another 3-5 business days for a refund, totaling 7 business days from the 4/9 order date. However, the refund process turned into a frustrating ordeal lasting almost a month. Despite multiple calls and explanations, customer service representatives provided canned responses, made inappropriate suggestions, and even falsely claimed PayPal was blocking the refund. The rudeness and unprofessional behavior, exemplified by rep Olivia, were unacceptable. Even as an attorney and nurse, I was met with disrespect. I will never recommend HP again due to these poor customer service experiences. Dell's stellar service will now receive my support, and I pledge to remove all HP products from my office. The lack of respect and honesty from HP representatives has left me feeling compelled to share my negative experience with others.

1) I set up my printer a few weeks back and recently found a £32 prepaid card in the box. Can someone advise on how to redeem it? I tried entering the 16-digit code on the website as instructed but couldn't find the right page since it prompts for a reinstallation even though my printer is already set up. 2) I'm unsure if my current printer package is the best fit for my printing volume. How can I track the number of pages I've printed monthly or since purchasing the printer to evaluate the cost-effectiveness of my plan? 3) I'm struggling to get assistance from HP support. After entering my details, I'm directed to provide a 'Get Human' phone number, but it only accepts US or Canada numbers, not UK numbers. How can I reach customer service as a UK resident? My past experience with HP support was time-consuming, and I hope to find a more efficient way to resolve my printer issues.

I am extremely upset about my laptop purchased at Walmart less than 2 years ago for around $[redacted]. I initially bought it for school but ended up using it for watching movies. Since buying it, I've experienced continuous issues with its slow performance. Despite seeking help from customer service, two weeks ago, it abruptly shut down during an update and was then diagnosed with a faulty hard drive costing $[redacted] to replace. I was informed that the laptop is poorly made without proper cooling, leading to frequent hard drive failures. I am frustrated about spending $[redacted] on a product that failed due to its cheap quality. I seek either a refund or a free repair due to the manufacturing issue. My case number is [redacted], and the product details are: HP Notebook - 15-f272wm (ENERGY STAR), Product Number: N5Y05UA, Serial Number: 5CD743828B.

I am experiencing issues with my Laserjet Pro MFP M477fnw scanner not connecting wirelessly. Despite deleting and reloading the software, as well as rebooting the router and printer, the scanner icon times out on the screen. I have installed Readiris Pro software per recommendations but still no success. When trying to open HP Smart, only a blank screen appears, indicating a corrupt HP driver. An error message states "cannot open the Twain default set; scanner does not respond." My attempt to seek help from HP tech support was unsuccessful as there was distracting background noise and the representative disconnected the call after my detailed explanation. This has been the worst customer service experience.

My HP Pavilion Laptop 15-cc000 is not turning on. I was walking home in the rain with an umbrella, but it seems it wasn't enough to protect my laptop from getting wet. When I tried to turn it on, I received an error message "CMOS Reset ([redacted])" stating the checksum is invalid. The laptop powered up slowly, with settings unchanged but everything running sluggishly. There were dead pixels in the top right corner of the screen, and my mouse disappeared when I moved it there. After a short time, the screen started flickering before shutting down. I had the laptop connected to the power adapter, which I now realize might have caused a short circuit. Pressing and holding the power button briefly lights it up for 3 seconds before turning off. I am uncertain about the next steps to take.

My laptop has a display issue during its warranty period. I visited the HP Authorized Service Center in Thrissur, Kerala, India on April 27. They estimated the repair would take 3 to 4 days. However, they have not contacted me, and their listed phone number is invalid. The service confirmation email from HP indicates the following details: Case Number: [redacted] Product Description: HP Notebook - 15-bs180tx Product Number: 3BN02PA Serial Number: CND8032L6N Case Subject: in/ncd/depot/HP Laptop 15-bs180TX ALL/w10/*Hardware Issues/Display/No Display Portal Case URL: N/A I am requesting immediate action on this matter.