HP Customer Service Issues

My mother's HP Slimline [redacted] Desktop, purchased from WalMart recently, was functioning well until she needed dial-up access for the internet and connected a compatible modem device for Windows 10 usage. After initially logging in with the device, the computer failed to boot up properly later on, preventing access to the regular desktop. As I am not physically with my mother to troubleshoot the issue, any advice on how to resolve this and get Windows back up would be greatly appreciated. We have found limited assistance through HP Tech Support online resources.

I am experiencing an issue with my laptop display. I reported the problem in November [redacted]. The technician who came to resolve the issue ended up damaging my laptop's back cover and hinges. He assured me it would be fixed in 3-4 working days, but I have not received any service since. They closed my case ID and promised to address the problem, but I am still waiting. My laptop is under warranty. I have tried various legal avenues with no success. Here are the service center details: Abhishek Patra ID Manager TVS Electronics Ltd. 2nd Floor, No. 9, (Old No. 65), 27th Cross, 8th Main, 4th Block, Jayanagar, Bangalore – [redacted] Mobile: [redacted] My information: Closing case ID: [redacted] Laptop model: 15 ay-503tx Contact number: [redacted]

I bought HP printer ink, installed it, but my HP printer showed 'incompatible ink' error. Customer service couldn’t fix it. I bought more HP ink that works. What should I do with the unused color cartridge size 61? Please refund. Thank you.

On May 5th, I purchased an [redacted] Cartridge for my HP Deskjet Printer from a local Stationery shop. After installing the cartridge, I faced issues with alignment despite multiple attempts resulting in half-page fuzzy printouts. The local printer center confirmed the genuine cartridge was defective and I had to buy a new one. The stationery shop directed me to HP Service Center in Sector 18, Noida, Uttar Pradesh. Despite contacting several centers, I was advised to call the [redacted] Customer Care number. A representative named Gaurav Tomar sent a technician named Sandip to assess the issue. Sandip documented the purchase bill, cartridge, and printouts. While it may not be replaced or refunded, I contacted HP Support on my computer. A speedier process for replacing or refunding defective cartridges would encourage more people to buy original ones over cheap refills. This experience highlights the importance of quality assurance to maintain customer trust, especially for senior citizens like myself facing financial constraints. Best regards, Sunanda Roy

I am disappointed with HP's customer service regarding my new laptop that malfunctioned shortly after purchase. I paid for expedited service for repair but still have to wait nine days. I believe HP should replace the laptop at no additional cost due to the inconvenience. If I had bought the laptop in a store, I could have easily resolved this issue in person. I urge HP to prioritize customer satisfaction by providing a new laptop promptly and extending any temporary subscriptions that came with it. I also request a direct contact number for a representative who can assist me effectively without redundant questioning. The ongoing repair in Texas is not the ideal solution as I am concerned about the long-term reliability of the laptop. HP should either replace the laptop promptly or provide compensation for the delays and inconveniences. I seek clarification on why HP considers the current resolution satisfactory. - Rex R.

I am using an HP Notebook [redacted] series laptop, and everything was working fine until I updated the driver for my USB mouse. The problem began when I accidentally chose the wrong option while updating the HID-Compliant device driver. Now, my mouse does not work when connected to the port on the right side where I made the error. I cannot see the second option to revert to the previous setting. However, the mouse works on the other two USB ports. Any guidance on how to fix this issue and make the mouse work on all ports again would be greatly appreciated. Thank you for your help.

Hello, I am experiencing issues with connecting my LaserJet Pro M14-M17 printer wirelessly after changing my internet service provider. Despite attempting troubleshooting and reviewing the instructions multiple times, I have had no success in syncing my computer and printer. It has been nearly a year since I last connected them, and I am struggling to recall the process. I am in need of assistance as I feel lost without a successful connection. Printer details: Serial number: VNB3D04495 Product number: W2G51A After being on hold for 60 minutes and 2 seconds, I was abruptly disconnected, which was disappointing. To avoid the lengthy hold time again, I am seeking a direct contact number to receive assistance over the phone. Thank you, Aubree

I have a Pavilion P7-[redacted] that was functioning well until a week ago when 12 small windows started opening, each showing the name of an .exe file like vprot.exe or pdfsty.exe. None of my .exe files are opening now. Some other .exe files in the windows include CLIStart, AVLaunch, and hpsysdrv. I am looking for assistance to understand why this is happening and how to resolve the issue without resorting to system recovery, as a local tech mentioned this might result in data loss. If you have any suggestions on fixing the .exe file problem without a system recovery, please share them with me.

Good evening, My Color Laser Jet Pro MFP M277 dw is printing blank sheets. I have tried using the support app, conducting print tests, and printing from emails. The diagnosis indicated the printer is offline, and I followed the steps to get it back online with no success. I have also attempted to restart the printer and computer, as well as unplugging and reinstalling the printer both wirelessly and via USB. This issue started after installing new printer cartridges, and I have verified the cartridges are correctly placed and that the barrel is rolling properly. The printer is approximately 3 years old.

I would like to report an incident that occurred after purchasing an HP Envy [redacted] printer in July [redacted]. Initially, Chawla Technical support assisted me with the installation. On April 19, [redacted], Chawla helped me with a security issue. However, on May 9, [redacted], a person claiming to be from Chawla informed me that the software installed in April had issues and promised a $[redacted].92 credit, but $[redacted].00 was charged to my credit card instead. I now realize it was a scam. I believe HP should be informed about this situation, as the company recommended on their website may have been involved or failed to secure their systems properly.

I recently purchased 14 HP Z2 Mini G4 Workstations that are not configured correctly. My attempts to contact my sales agent for a resolution have been unsuccessful. These units were ordered in December and arrived in April, which was a delay of 4 months, and they are currently unusable due to the misconfiguration. I kindly request urgent communication via email to establish contact with a new representative who can assist in rectifying this issue. Once I receive a response, I will provide the necessary correspondence regarding the problem. Thank you, Russ Kunzman Vice-President Thermochem, Inc. [redacted] Regional Parkway Santa Rosa, CA USA [redacted] Phone: [redacted]

I am trying to print a 5x7 photo with my HP Deskjet [redacted], but it doesn't offer standard photo sizes that fit frames. I am frustrated and hoping to exchange it for a printer that supports common photo sizes like 8x10, 5x7, and 4x6 in inches. I had a previous HP printer that was user-friendly with sizing options. I prefer measurements in English units, not millimeters. Please assist me in resolving this issue as I want a printer that meets my needs without complications. Thank you, Mae Hicks.

Hello, my family and I have been experiencing issues with our HP printers rejecting new HP ink cartridges. I own an HP Envy [redacted] and my parents have an HP Deskjet F4400, and both printers have had this issue. Despite trying various troubleshooting steps like re-inserting the cartridges and cleaning the cartridge area, we haven't been successful. Each time, we are forced to discard both the color and black cartridges and use a new set of the same HP 60 XL ink for it to be recognized and function. This has happened three times, which is quite frustrating considering the cost of the ink. It's unreasonable to have to replace both the black and color ink sets when changing just one cartridge. Any insight on the cause of this issue and the possibility of receiving compatible cartridges would be greatly appreciated. Thank you, N. Burgei

Hello, I bought an HP Pavilion 15 laptop for £[redacted] about 18 months ago without a warranty. I believed it would work without issues for a few years. However, it recently developed a fault, and HP stated it needs a new hard drive costing £[redacted]. When I returned to Currys where I purchased it, they mentioned it's a cheap laptop for £[redacted] and I should have bought a better one. I chose this laptop after a previous HP laptop had multiple issues and went back to Currys several times. I am disappointed that spending £[redacted] in total does not guarantee a fully functional laptop. Thank you. A dissatisfied customer. A. Wilcox

I purchased an HP Envy [redacted] all-in-one printer back in [redacted] and it was working perfectly. Recently, I got a new computer with Windows 10 and after transferring all the data, I realized the scan icon was missing from my desktop. I tried using the original installation disc, but it didn't work. My computer technician managed to get it partially working, but it's very slow at printing now. The printer doesn't print exactly what I see on the screen, and there seems to be an issue with printing photos as well. I'm worried that it might not be compatible with Windows 10. Any suggestions on what I can do? I really like my printer and hope there's a way to fix these issues. Thank you for your help.

I am experiencing issues logging in to my HP laptop. Every time the screen appears, I am unable to sign in with my pin or update to a new passcode. Additionally, I am facing problems with my laptop battery or the plug-in cord for recharging. The charger alternates between white and red/orange lights while recharging, and this issue began recently. I am concerned if my laptop's battery was part of the [redacted] recalls. I would appreciate advice on how to address the login problems and what steps to take regarding the battery recharging cycle to prevent any potential fire hazards. Thank you. - J.S.

I purchased an HP 20 [redacted] tablet a couple of years ago and it had been working fine. Recently, when I turned it on after a long time, I was prompted to sign in to access YouTube, Google, email, and more. However, after trying to authenticate, it kept showing an error. I attempted to recover my password and old Google account but faced issues verifying my ownership. After charging the tablet, it now only displays a black screen with an empty battery symbol and won't turn on. Despite trying different methods, including accessing my old account on my phone, I have been unsuccessful. I am hesitant to reset the tablet as I don't want to lose my data, including YouTube. I am also struggling to find the original charger. Any assistance would be greatly appreciated in retrieving my old account and powering on the tablet. Thank you for your help.

I am having trouble installing my HP Laserjet P1102w printer on my desktop computer via USB. I keep encountering the Admin block issue despite trying various solutions such as restarting, using the command prompt, and creating a new admin account. Unfortunately, none of these attempts have been successful. Although the printer is functioning and I managed to bypass the admin block, I faced a blank screen upon installation with no further prompts. Nevertheless, the printer's network is detectable.

Hello, I am Mike, seeking urgent assistance with my HP laptop, the HP Notebook - 15-db0079ax running Windows 10. The screen suddenly went black while the laptop was still on, prompting me to power cycle it. However, upon reboot, the HP logo appears but fades to a black screen. I have attempted a hard reset, adjusted BIOS settings, tried complete laptop resets, and even accessed safe mode where my login failed. Despite ensuring my password was correct, I couldn't log in. I am frustrated and seeking help to resolve this issue. Thank you for any assistance offered. Sincerely, Mike.

Subject: Urgent Issue with Order #:H[redacted]76 I placed an order on May 3, [redacted], with the expectation of receiving a laptop by May 24 for my daughter's graduation. Unfortunately, the delivery date has passed, and despite multiple conversations with representatives and supervisors in the Philippines, no progress has been made. I am deeply frustrated as I have invested a significant amount in purchasing a top-notch laptop priced at over $[redacted] for my daughter's special occasion. I have made numerous efforts to resolve this issue with no success. As an engineer working for a company maintaining HP computers, I have a high regard for your reputation, but my experience as a customer has been disappointing. I urge for prompt resolution as I am now well over a month and a half into this ordeal. Any assistance in ensuring the delivery of my order is much appreciated. Kindly reach out to me at [redacted] or [redacted]. Thank you. Best regards, N.C. [redacted] Clydebank Dr, Abingdon, MD [redacted]