Groupon Customer Service Issues

Hello, I purchased two Groupons some time ago, one for roller skating and the other for nails. Unfortunately, I will not be able to use the nail voucher as I already have a preferred nail technician. I am interested in exploring the option of trading it for something else. Regarding the roller skating Groupon, I am involved with Big Brothers Big Sisters and would like to go roller skating with my little sister. However, I won't be able to use it before it expires. Is there a way to extend the expiration date by a few weeks as my little sister will be returning from Mexico next week? Your assistance in this matter is greatly appreciated. Thank you for your help. Best regards, Robin K.

I purchased two Lilly Posh Women's Dresses on 11/25/[redacted]. I have received the Isvibrantfl long maxi (size large 10-12) in black, but I have not received the red one. The black dress shows as paid on my bank statement. I am wondering if the red dress is on back order or if it was accidentally left out of the shipment. I really like both dresses and would appreciate receiving the missing one. My name is Jennifer P., and you can reach me at the email provided. My billing address is [redacted] Limestone Lane, and you can also contact me by phone at [redacted]. Thank you.

I received two identical orders when I only intended to place one due to temporarily residing in both WI and AZ. Unfortunately, health issues are delaying our departure to AZ until after Christmas. I am willing to return one of the orders when we arrive in early January with the assurance that it remains unopened. I have been a loyal customer with numerous past orders. My husband is concerned about the duplicate charge and questions the legitimacy of your business, but I have had positive experiences with you in the past. I request an invoice detailing all my purchases to review with him. I am unsure if I should use credit or debit when paying with my bank card and never see the checkout code. As retirees, we value every penny. Please contact me via email at [redacted] or text/call at 1-[redacted]. My address in WI is N [redacted] US Hwy 51, Irma, WI [redacted], and in AZ it is [redacted] N Sandario Rd, Unit 72, Mariana, AZ [redacted]. I appreciate your assistance and am looking to place another order soon. I am also curious if my recent interaction on Groupon means I am still working directly with your company. As seniors, we are cautious about online safety.

I purchased a Groupon deal from Enhanced Health on Dec. 4, [redacted] for Laser Lipo treatment. Unfortunately, I fell ill for 3 weeks before I could use it. My experience with Katherine, who initially appeared nice, soured when I inquired about financial matters. She showed me unauthorized pictures, discussed personal information, and made me uncomfortable during the treatment. I expressed feeling unwell, but she attributed it to the machine. I requested to speak with a doctor but saw none available. Consequently, I cancelled future appointments and am now seeking a refund of $[redacted]. Additionally, she mentioned having all my paperwork, leaving me unsettled.

I am writing to address my concerns regarding a problematic experience at Enhanced Health Chiropractic Center with Dr. Matthew Eisen at [redacted] Linton Blvd, Delray Beach. My attempt to undergo Laser Lipo treatment was disappointing. I am seeking a refund from Groupon due to their oversight in vetting the businesses they promote. During my visit, I was shown pictures of other patients without consent and subjected to disparaging remarks about her Jewish husband, which made me uncomfortable as a Jewish individual. Additionally, I felt threatened regarding my paperwork, raising concerns about unauthorized charges on my credit card. It is imperative that Groupon investigates this facility and ensures appropriate practices are in place. Katherine's behavior was unprofessional and unacceptable. With a background in the medical field since [redacted], I have never encountered such mistreatment of a client. Thank you.

I recently tried Groupon for the first time and found a deal for two 12x16 picture canvases for 9.99. To my surprise, Groupon charged me 9.99 even before I could visit the canvas website. When I learned that the shipping costs were higher than expected - listed at about 12.99 plus an additional 2 dollars per canvas but turned out to be 26 dollars at checkout - I decided not to proceed with the order. Paying more for shipping than the product itself just didn't seem right. My frustration lies not with the canvas website but with Groupon for charging me before I completed any purchase. I would like a refund as I ultimately did not go through with the transaction.

I am very frustrated with the experience I had on your website. I unintentionally purchased the wrong cruise after being misled by the information provided. I made a booking for the "Parade of Lights" tour for two individuals, following a link from Groupon that offered a 40% discount on this specific boat tour. The payment was processed, and I received a confirmation along with directions for the voucher, which I planned to use on December 9th. Following the recommendation to call for a reservation, I contacted them today only to discover that they had no record of my purchase. Instead, I was mistakenly booked for a standard tour at 3 pm, not the special tour I intended to join at 5 pm. Without making this call, I would have shown up after 3 pm without the correct booking. I attempted to cancel through your customer support channels, but I couldn't find a way to complete the cancellation process on your site. This initial encounter has been disappointing and leads me to believe there may be misleading operations at play. I sincerely hope for a quick response and a full refund; otherwise, I will be forced to dispute the charge with AMEX. I trust you will address this matter promptly. Thank you.

I'm experiencing issues contacting customer service regarding my Affordable Laser Hair Removal order. The chat line and email form are inaccessible, and I couldn't find a working telephone number either. Despite reaching out via email, it was deemed invalid as confirmed by Groupon. They notified me that I don't qualify as a suitable candidate for the treatment due to my hair color. I am requesting a refund to be processed back to my credit card for Order #:[redacted]. If I don't receive a response from Groupon promptly, I will have to involve my credit card company for assistance. Your help with this matter is greatly appreciated.

I am concerned about two transactions made on December 5th from my debit card ending in [redacted]. The first transaction was for $24.53 and the second one was for $32.95, both made at GROUPON INC -GROUPON.COM in IL. I am puzzled about these charges and would like more information about them as they were not authorized by me. I have tried reaching out for clarification, but have not received a satisfactory answer. I value the security of my account and urge the bank to investigate these transactions promptly to ensure the safety of my finances.

Hello, This is the fifth time I am writing about this matter. It has been almost a week now, and I have yet to receive a response. The site states it may take up to 24 hours, but I have been waiting beyond that. I have not yet received my order, and honestly, I no longer want it. I just want a refund. This has been one of the worst experiences I have had with Groupon. I have made many purchases here before. It is my first time ordering something to be shipped to me, and it has gone completely wrong. I will continue to email you every day! I am very dissatisfied with how this has been handled and the system you have in place. I hope to hear back soon, within that 24-hour period! Email: [redacted]

I purchased the large bottles of Pureology shampoo and conditioner in the purple bottles on special. However, I've been experiencing scalp issues with itching. After consulting my hairdresser and dermatologist, I discovered redness on my scalp in various areas, but no dryness. I have stopped using the Pureology products and switched to a chemical-free alternative as per my dermatologist's recommendation. I am seeking a full refund for the products as I believe they may have contributed to my scalp problems. I have always been a loyal Pureology customer and purchased products only through my hairdresser in the past without any issues. I can return the products with a provided shipping label. My name is Kathie Binstock, and I reside in Omaha, Nebraska. I am still undergoing treatment with my dermatologist due to these concerns even after four months. Please reach out to me to facilitate the refund process. Thank you.

I am having difficulty obtaining a refund from Groupon for two purchases that I did not make. It seems they charged me $60.00 and $9.99 for items from "Cheryl's Cookies" and "Blooms Today" under my account [redacted] However, I did not authorize these purchases. I have contacted both companies, and they have no record of my orders. My account under [redacted] has been closed or inaccessible, and I am also owed $39.99 from a credit at Avalon Day Spa that we were unable to utilize. My husband paid in cash due to the app not working. I've been waiting over 10 days without any resolution. Can you please expedite this process and ensure I receive my refund promptly? Time is of the essence, especially during the holiday season. Thank you, Edie Lustig.

I am feeling very disappointed with a product I purchased. Although I understand it was a final sale, I did not notice this until I attempted to return it. The item in question is the CHI waver. As CHI is usually a reputable brand, I had high hopes for this product. Regrettably, the waver did not meet my expectations at all. It made my hair look terrible, contrary to what was advertised. I believe they may have made it a final sale because they are aware that most customers would not want to keep it upon trying it. This experience has left me extremely dissatisfied, and I had always praised Groupon’s return policy until now. I hope an exception can be made in this case. As a long-standing customer who regularly recommends Groupon to others, this has been a disappointing encounter that has made me question my loyalty to the platform.

I have not yet received my order consisting of 2 gravity chairs, a table, and cup holders. According to Fed Ex, the package was delivered to my house when we were not home. However, when we returned from the gym at 11:15, it was nowhere to be found. Fed Ex states that the delivery was made to my front door around 11:40. In reality, access to the front door requires opening the screen door and moving through the entryway, which seems unlikely. Additionally, my partner's white Jeep was in the driveway, indicating a potential mix-up. I reached out to Fed Ex on Thursday and obtained Reference #[redacted], expecting a follow-up within 24 hours. Since I did not hear from them, I contacted Fed Ex again and was assured the issue would be resolved by December 11. I am simply eager to receive the merchandise I ordered as soon as possible.

I sent an email regarding my DNA kit order placed in November with an expected delivery time. After receiving an email about redemption, I followed the instructions but couldn't find a place for the "redemption code." I bought these kits for my kids for Christmas and not getting any assistance made me cry out of frustration. The phone number I found online only directs me back to the app, and the email I discovered leads back to the website. I am in desperate need of a phone call at [redacted]. Crying due to the lack of customer support, if my kits don't arrive on time, I will never purchase from Groupon again. It seems like Groupon doesn't care about its customers.

I had items in my cart and tried to use the SECRETMAX promo code during checkout to get a discount for Christmas presents. However, the order processed without showing the discount. I only wanted one watch but two were ordered, and £[redacted].61 is being taken instead of the £70 I budgeted for. I couldn't reach customer service by phone, and the live chat was unhelpful, telling me to check back every 2 hours. This situation triggered a panic attack due to my PTSD, anxiety, and depression. I need a refund quickly as waiting 5 to 7 days will leave me without money for essential utilities. This whole ordeal has caused me a lot of stress and disappointment, and it's disheartening not to receive the necessary assistance from Groupon. I rely on their deals to make my budget work, but this experience has made me unsure about using their services again.

I made a booking with a Groupon. The order number is [redacted]. I am requesting a refund or an exchange. I faced difficulties reaching Kandi Coated to schedule an appointment. After finally getting through, I received a cancellation message without any explanation. Despite my multiple follow-up calls, I couldn't reach anyone as no one answered the phone. I left a review on Google expressing my dissatisfaction with the customer service, mentioning the struggle to schedule an appointment. Following my review, I received a call from the manager after business hours. The manager was rude, advising me to get a refund through Groupon and refusing service. When I tried to reschedule, the lady abruptly hung up on me. This has been the most disappointing customer service encounter I've ever had. I would suggest refraining from featuring them on your site to prevent others from facing similar issues. Thank you.

I purchased a $99 Groupon deal for vent cleaning from E&M Vent Cleaner on behalf of my daughter, Cindy W. When she called to book the service, she was informed that the technician needed to clean and service the furnace at an additional cost before cleaning the vents. The technician couldn't provide an estimate until evaluating the furnace, but the potential cost discussed was over $[redacted]. I suspect this company may be engaging in bait-and-switch tactics. I am requesting a refund for the voucher so my daughter can hire a more reputable company. Please process the cancellation and refund accordingly. Thank you, Ruth C. [redacted] [redacted]

I recently purchased a phone repair deal on Groupon for my Samsung Galaxy S8 from "A and F Mart and Phones" for $31 after discount. Despite selecting "Samsung Galaxy S8 Glass Screen Repair" for $39, the merchant informed me they only repair the back screen, not the front. I was frustrated as I specifically purchased the deal for the glass screen repair stated on Groupon. After speaking to the merchant, he suggested I get a refund, implying he may not want to honor the discounted service. I've been a loyal customer and am disappointed by this experience. It's concerning that the advertised service was not provided as expected. I called the merchant on 12/9/18 at 9:40am to address the issue.

I have encountered multiple issues with my recent orders. Despite correcting them within the given two-hour timeframe, the changes were not reflected. I received a charge for a cake decorating class that I did not sign up for and have been unable to reach customer support regarding this matter. Additionally, I purchased a dog leash that malfunctioned on its second use, but my attempts to exchange it for a new one were also unacknowledged. When I tried to update my card information for an order, I faced difficulties and eventually canceled one item due to negative reviews. However, the order was still processed twice for the remaining items without my authorization. Despite multiple attempts to contact customer service via email, I have not received any responses. I seek assistance in resolving these unauthorized charges and order issues promptly.