Groupon Customer Service Issues

I purchased a Groupon gift for my brother, a massage package, only to discover the business only has one employee. Contacting them has been difficult, and they are fully booked until December, which is after our vacation. We return on January 17, after the deal expires. I am upset by this unprofessionalism. If I knew they were understaffed, I would have chosen a different package. They offered to extend the deal for an extra $20, which I find unfair. Why should I pay for their inconvenience? If extending is not possible, I would like a refund to find another service. This experience with Groupon, my first, has been disappointing.

I purchased a Groupon deal for Armstrong Cleaning that was supposed to cover two cleaning sessions, one for two hours and the other for one hour with two people cleaning. The first appointment was rescheduled multiple times, and when Yolanda came for the first cleaning, she only stayed for around an hour and a half. For the second cleaning, she never showed up or contacted me. She redeemed the coupon from my phone for both sessions. Instead of the promised four hours of cleaning, I received less than an hour and a half. I am requesting a refund from Groupon for the unsatisfactory service provided by Armstrong Cleaning. Yolanda also rescheduled the second appointment last minute but ultimately did not show up, leading to a frustrating experience.

I recently purchased a Groupon deal for Four Hours of Deep Cleaning from GG Cleaning LLC. The Groupon was valued at $[redacted].00 and was set to expire on November 12, [redacted]. When I tried to redeem it, I was informed by the owner that I couldn't use it because I had already used a similar voucher over a year ago. This restriction was not mentioned in the fine print. I contacted Groupon and was told that my account would be credited, but I haven't received any refund yet. Despite several interactions with customer service, my issue remains unresolved. I was offered the opportunity to exchange the credit for something else, but the options provided weren't suitable. I am very disappointed with the treatment I have received and am considering discontinuing my use of the site. I expect a prompt resolution to this matter.

Before purchasing a Groupon for Orion Carpet Cleaning, I verified that my location, Keller, Texas, was on their service list. Upon confirming Keller's inclusion, I bought the Groupon. An appointment was made for October 29, and I confirmed it via text. When no one arrived by 11:30 AM, I inquired about an ETA without response. In the afternoon, I was informed that no one would show up because I hadn't confirmed the date, despite my proof of confirmation sent. After calling the next day, Samuel rescheduled for November 6. However, on a Saturday, I received a text stating they couldn't serve my area and advised me to get a refund. When questioned, Samuel mentioned my location was over 37 miles away, claiming it wasn't in their service area. Unhappy with this explanation, I demanded a prompt refund from Groupon due to the unsatisfactory service experience.

I bought the CHI Keratin Shampoo, Conditioner, Silk Infusion Gift Set (3-Piece) on 10/27/[redacted] and got it on 11/2/[redacted]. Upon opening the shipping box, it was evident that it had been previously opened. The seals on the products were broken, and the package inside was torn. It's disappointing to receive a used product in the mail. I have pictures of the items when I first opened the box. I would appreciate a refund and hope to hear from customer service soon. I am concerned about not being able to reach them by phone. I have had multiple unsatisfactory experiences with Groupon in the past, and I hope this can be resolved promptly to keep me as a customer.

I purchased the New York Explorer Pass for 3 activities for 2 adults on October 12, [redacted]. I received one Ceetiz voucher after registering my Groupon, but I haven't received the second voucher for Groupon Code VS-P1C1-R245-CFNR-GYM2. Despite attempting to contact Ceetiz via email and multiple phone calls, I haven't received a response. It is disappointing that a company you are partnered with is providing such poor customer service. Can you please help get in touch with Ceetiz or arrange a refund for me? Thank you, Joanna K.

Good morning, I'm writing to inform you that I mistakenly ordered a Braveman Men's Wool Blend Coat in size XL, but I actually need it in size L. My order number is 1[redacted]08-[redacted]. Would it be possible for you to modify my order to size L? My address is [redacted] Highland Avenue, Apt. 4C, Jamaica, New York [redacted]. Thank you. Best regards, Michael S.

I made a purchase on Friday night, but when I tried to confirm it with a new credit card, the transaction failed. I contacted Groupon International and was informed there was a security issue with my card. The representative said I needed to pay $1.00 to update my information, which would be refunded once the purchase went through. I checked the next day, and my old payment info was still there. I'm worried about the security of my account and frustrated that I can't speak with someone directly to resolve this. I've been a loyal customer for many years and this experience has been stressful. I miss the days when I could easily reach customer support whenever I needed assistance. Thank you for any help you can provide.

Hello Groupon team, I recently purchased an Aura Laser Skin Care IPL treatment voucher from you. I arrived for my appointment on 11/2/18, only to be told by the owner, Nader, that the voucher could not be used because it was only for new clients. However, upon reviewing the fine print, I found no mention of this restriction. This was my first IPL treatment at Aura Laser, as my previous visit was for Botox. It would have been helpful if Aura Laser had clarified this policy when I booked my appointment. I believe that their refusal to honor the voucher is unfair and not in line with good business practices. I kindly request a refund or credit for my IPL purchase. My voucher number is [redacted].

I made a reservation for October 26th and 27th at Wingate by Wyndham in Atlanta, Georgia. Our reservation was under the name of Timothy Madison and we used a credit card in the name of Dosley McNeil for payment. During our stay in room [redacted], we were disappointed to discover marijuana on the floor. We reported this to the front office, and the housekeeping supervisor confirmed our complaint. We were promised a fifty percent refund for the inconvenience. Wingate by Wyndham said that Groupon is responsible for issuing the refund. Today, November 5th, I confirmed this information with Ms. Geraldine S. at the front desk. I kindly ask for immediate attention to this matter. You can reach us at [redacted] or [redacted].

I placed an order for a watch last Monday, and I contacted Customer Service regarding a generated shipping label and tracking number. However, the item has yet to be shipped, and it feels deceiving. Despite the helpfulness of the Customer Service Rep, they just reiterated the tracking number without verifying its status. After pointing out that the item had not been shipped by checking on FedEx's website, I am skeptical of the company's handling of the situation. I now wish to cancel my order and receive a refund, as I have lost confidence in the company's integrity and efficiency.

I bought a Groupon for a hair appointment a couple of months ago, but the salon had long waiting times. I tried to exchange it for another salon, but they were also booked far in advance. Frustrated, I tried to exchange it for a massage for my boyfriend, but after calling two weeks ago, they still haven't confirmed an appointment. I've tried calling multiple times, but no one answers. I'm in the military and moving soon, so I just want a refund at this point. It's been months since I purchased the Groupon and I haven't been able to use it.

I recently spoke with a representative regarding two expired vouchers I'd like to trade in. I was advised to do this through the Groupon network, but it has been consistently unavailable. I need someone from Groupon to call me and assist with this internally. Urgent action is required by November 8. I've attempted to resolve this over the weekend and also reached out via email, but have not received any assistance. My customer experience with Groupon seems to be declining over time. I fear losing the $30 value of these vouchers. I can be reached at [redacted]. Thank you.

I purchased a Groupon voucher for cleaning services from Armstrong Cleaning. The initial appointment was rescheduled by the owner multiple times before it finally took place. The first cleaning session, meant to last two hours, felt rushed and only lasted around an hour and a half. Following this, I scheduled another session to utilize the remaining time from my deal for a second two-hour cleaning. Unfortunately, the owner canceled this appointment as well and did not show up at all. I believe I am entitled to a refund for the unsatisfactory service. In the past, my experiences with Groupon have been positive, but this particular experience has been disappointing and reflects poorly on the company.

Order Number: [redacted] I am writing to request a refund for services that were not as advertised by a merchant on your platform. I bought a Groupon for "One Chimney Cleaning" from TOP NOTCH CHIMNEY SWEEP on Sep 8, [redacted], paying $45 for a $[redacted] value. The service was supposed to include cleaning the chimney to ensure safety and efficiency. However, when the technicians arrived on Nov 2, they only vacuumed the already clean firebox for six minutes and suggested a more expensive cleaning for creosote and chimney covers. When I inquired about the discrepancy, I was told that this was what to expect with a Groupon and that a thorough cleaning would cost much more. Since the actual service did not match what was described on the Groupon (seemingly to push for costlier services), I am requesting a full refund. I no longer see the offer on the Groupon site, but I can provide screenshots of the original offer for reference. -Cheryl F.

I encountered an issue with my Sams Club membership Groupon order wherein I was mistakenly charged twice due to an error after the initial payment. Subsequently, I tried placing the order again, and it went through successfully. However, when reviewing my credit card statement, I noticed the double charge. Upon checking Groupon, I discovered that both orders were processed, leading to two vouchers instead of one. As cancelling was not an option, I contacted my credit card company to dispute the duplicate charges as Groupon's customer service was not easy to navigate. I aim to retain one voucher, already utilized, and receive a refund for the duplicate. It appears that the system allowed me to receive two vouchers despite the single purchase restriction per customer and the absence of gifting the additional one.

Earlier today, I attempted to purchase a deal from Dark Table in Vancouver. Unfortunately, the website stated there was an issue processing my credit card. Following a callback from support, they were unable to explain the problem and ended up deleting my order. Later, I tried using a different card to make the same purchase, but encountered a similar processing problem. Instead, I successfully purchased an item from the Vancouver Christmas Market. When trying to buy the Dark Table deal again, it failed once more. The callback option was missing from the support page, leaving me with only an email option promising a reply within 24 hours. Concerned the promo code "SAVE20" might expire before I receive assistance, I feel frustrated at the delay and inconvenience caused by these technical issues. If not resolved promptly, I will inform Dark Table about the situation and my dissatisfaction. I can be reached at 1-[redacted] after 2 PM on November 7th, [redacted], in Vancouver, B.C. Since I doubt an email resolution will be timely, I hope to resolve this matter promptly. Thank you.

Hello, I apologize for the inconvenience, but the earphones I ordered for my husband are producing crackling sounds that interrupt his work. I would appreciate guidance on how to proceed and if possible, receive a replacement. Despite the product being tested per the paperwork, these earphones are not functioning properly. Attached are images for reference. Your assistance in providing a functional set of earphones is greatly appreciated, as he relies on them for work. It is essential to ensure a professional environment without any headset issues affecting communication. Thank you for your attention to this matter. Best regards, Bethany O’Krancy

Subject: Follow-Up on Complaint Ticket #[redacted]1 Hello, I am following up on the recent communication regarding your complaint. I have not received a response from you after my last message. If your issue has been resolved, kindly let me know so I can close the ticket. Your feedback is valuable to us, and we strive to improve our services based on it. Should your concern persist, please reply to this email, and I will reopen the ticket as needed. You can also contact our advisors directly at 0[redacted] Monday to Friday between 8am and 8pm. Thank you, Surendar V.

I purchased a Groupon for a massage at Kelly's at Pure Bliss Salon in Stockton. When I tried calling the provided number multiple times, I couldn't get through. Eventually, I received a text with a date, to which I agreed. However, when I used the location name on my maps, it led me to the wrong place. I contacted the number again and found out that the therapist had moved locations. After explaining the situation, I was given an alternative date, but I couldn't make it. Unfortunately, the therapist stopped responding to me, and I haven't received my massage. The customer service has been disappointing, and I am seeking a refund for this unsatisfactory experience with this Groupon purchase.