Groupon Customer Service Issues

While exploring deals on Groupon.com yesterday, I mistakenly clicked on the purchase button for a hotel room in Absecon, New Jersey, without the intention of redeeming the voucher. Following the accidental purchase, $[redacted].20 was immediately charged to my TD Debit Card, exceeding the online listed price by $16.50. I assumed it would be simple to backtrack out of the credit card screen as I had done when updating my delivery address and card information. Unfortunately, I was unable to proceed with any bookings and had to cancel my previous plans due to the inability to rectify this error promptly by speaking with a representative. I kindly request a refund of the full $[redacted].20 to be credited back to my TD Debit Card. I appreciate a prompt response or call from a team member to assist with this matter. Thank you for your understanding and assistance.

I placed an order, but was mistakenly charged for two. I would like a refund for both transactions, as they total $[redacted].98 each. I will inform others about this issue. Initially, I made an order, received confirmation, but later found out it did not go through. Believing it failed, I placed a second order. However, I have not received any products. Despite reaching out to your customer service, I have not received a resolution. It is unacceptable to have my money without providing the ordered items. Please either deliver my purchase or refund my credit card promptly. Sandra Duckwitz 19 Horseshoe Drive Poughkeepsie, NY [redacted]

I bought a Groupon on May 28th because their website showed May 30th shipment available for my area. However, the receipt indicated a June 4th delivery date. I promptly emailed customer service on May 28th to correct it. They responded that they couldn't change the date and the next shipment was next week. I pointed out that both May 30th and May 31st were options on the website. They apologized and said they would ship for May 31st. Despite being promised a tracking number by May 30th, I did not receive one. Their customer service hours are limited, and I am frustrated with the lack of communication. I had to email them again for an update. I am now looking for alternatives locally due to the delay and inconsistency in customer service. I would like a refund for this order.

I encountered an issue using a voucher code on the product site. Initially, the code was not accepted, requiring multiple attempts of reloading the page and re-selecting items. Subsequently, unexpected stipulations appeared during the process, not present in the original terms I agreed to. When trying to enter a different code, the first code was deleted by the system, and I was unable to retrieve it from Groupon. The site crashed as I attempted to input the second code, leading to its loss. My experience has left me feeling confused and disappointed. This purchase was intended as a gift for the pep band my husband oversees. I am hoping to either receive a refund or have the original code reinstated for future use.

I bought two massages from Susan Nieman on October 4, [redacted]. Every time I try to schedule an appointment with her, she cancels with less than 24 hours notice. On the very first scheduled appointment, she didn't show up at all. Just this morning, she canceled again via email the night before with no explanation. She mentioned honoring my expired groupons since she's the reason for the cancellations. I've lost my patience and I'm seeking a full refund for the total paid of $78. Order # [redacted]75.

I purchased a massage from Crescent Day Spa for my husband's birthday on 4/4/19. Upon trying to schedule the appointment, we found out the number was disconnected. Even after visiting the location on 5/28/19 and making efforts to reach out, we did not receive any response. Finally, noticing that the number had been updated online on 5/29/19, I left a voicemail requesting a callback to book an appointment, which has not been returned. Unfortunately, the earliest opening available is on July 11th, while our Groupon expires on July 2. As a result, I am left with no option but to request a refund.

I bought a Certificate III in Fitness on May 25, [redacted]. The amount was deducted from my account within two days. I tried to use the voucher with Distance Colleges but had no luck and did not receive any notification. I then spoke to Gerald K from Groupon customer service via LiveChat. He sent me an email with the chat transcript on May 29, promising to investigate and update me. Upon further research, I have concerns about the credibility of the colleges and their trading practices. I want a refund promptly as outlined in the ACCC rules regarding accepting payment for services not provided. I feel like I have been deceived and could lose the $[redacted] I paid. I just want my money back and to avoid any further dealings with them.

I recently made a hotel reservation in Baltimore after seeing the offer in my flight confirmation email. I had to change my flight date and realized the hotel booking was incorrect. I was assured a full refund if I canceled, but after doing so, I did not receive a refund as promised. Upon checking the fine print, I discovered that certain hotels have a no-refund policy. I am disappointed by this and insist on receiving a refund credited to my account. I simply wish to rebook the same hotel for a different date or choose another hotel on your website. My trip is scheduled for June 21st. I hope for a prompt resolution and appreciate your assistance in correcting this matter. Thank you.

I need assistance canceling an order at a Holiday Inn hotel. I have a booking in Canada but was charged $[redacted].09 on 4/1/19 for a hotel I didn't intend to purchase. Although I added it to my cart, I never completed the transaction. The hotel can't cancel it since it was booked through this site. I request a full refund, cancellation of the reservation, removal of my saved card details, and confirmation once this is resolved. For contact, please call me at [redacted]. My name is Shelly F. I was disappointed to not be able to talk to a representative via chat for assistance.

Name: Ilyse D. Email: [redacted] I bought tickets for the Bronx Zoo on June 1, [redacted], at 8:30 am. By 11:00 am that day when I arrived at the zoo, my tickets were still pending. I never received the tickets I purchased, so I had to buy two more at full price at the zoo to meet my family. The tickets from Groupon are still pending and I no longer need them.

After purchasing a Groupon for a salon, I called to book an appointment but found the salon closed despite our previous conversation. When trying to redeem the extended voucher, the salon owner expressed disinterest in Groupons and offered a service for $95 at 2:00 pm. Unfortunately, they mentioned ceasing Groupon services due to profitability issues. I am seeking a refund as I have faced inconvenience driving from a distance to the salon multiple times without success. I hope for a resolution to either refund the purchase or provide an alternative solution for my Groupon.

I recently bought tickets for two people for the "Jungle Adventure Admission for One" at Jungle Island with the intention of going the same day, but upon arriving, I have been experiencing an excessively long wait time to receive the actual tickets. This wait in the hot weather is frustrating, especially as the park will soon close and we had to drive for over an hour to get here. Despite my attempts to contact customer support, I have been unable to reach anyone as the calls keep disconnecting. This situation has made me feel like the day is being wasted, and we won't have the chance to enjoy the full park experience. I believe a refund for the tickets is necessary to address this issue promptly and to enhance your customer service in the future. I would appreciate a prompt response. Thank you.

On Saturday, March 2, [redacted], I purchased a Groupon for a personalized large exterior door mat from Qualtry/American Laser Crafts. The deal was set to expire on May 31. After numerous attempts to access the ALC website through the Groupon links on various devices, I encountered a blank white page preventing me from completing the transaction for the item. Despite trying on three different computers and a mobile device, the issue persisted at least 15 times over several weeks. When trying to contact ALC by phone, I realized they lacked staff to assist with Groupon issues and had no available email for customer service. Similarly, Groupon seemed unresponsive through their website links for help as the page froze and prevented access to email or chat functions. My frustration grew as the Groupon expired, leaving me feeling that my money was taken unfairly by both Groupon and ALC. I hope Groupon will rectify this situation by refunding the funds, as I believe it is the right thing to do. Thank you, Lorne.

I purchased a personalized large exterior door mat Groupon from Qualtry/American Laser Crafts on March 2, [redacted], with an expiration date of May 31. Despite multiple attempts linking from Groupon to ALC's website to complete the purchase, I encountered a blank white screen on three different devices. Calling ALC was unhelpful as they lack dedicated Groupon support. Groupon's website options to email or chat froze up, leaving me unable to contact them. With no response from Groupon, the voucher has expired, and I feel my money was taken unjustly. I hope Groupon can show their integrity by refunding the funds. Regards, Lorne.

Hello, I placed an order (# [redacted]) for the Shocker Tie Natural Healing Stone Bracelet in Turquoise and Black Onyx Polished for $11.98 on Sunday, May 26, [redacted], using my American Express credit card through PayPal. Despite documentation indicating delivery on Thursday, May 30, I have not received the item. I request for the product to be resent to Richard B at [redacted] Villa Palms Ct, Unit [redacted], Las Vegas, NV [redacted], the address on file with Groupon. If this is not possible, may I please receive a refund of $11.98. Thank you, Richard J B [redacted]

I purchased a Groupon for a trip to Starved Rock State Park this weekend through Monday. I encountered issues booking because the website required a minimum of four people, and I'm only booking for two. Despite leaving multiple messages since Wednesday, I struggled to secure a reservation. Finally, I received a call back and was directed to another office number. Unfortunately, the only availability offered did not fit my schedule. I had planned this trip as a gift for my husband on our two-year wedding anniversary, so this situation is quite disappointing. I kindly request a prompt refund to my credit card.

I am seeking information on returning attraction tickets purchased in Gatlinburg, TN. Unfortunately, due to heavy traffic during a Christian festival on Memorial Day weekend, I was unable to make it to the location but have unused vouchers I tried to give away. I am hoping to receive a refund of $20.00 to use on another purchase through Groupon. I have received two emails reminding me to use the tickets today despite not having used them. I appreciate any assistance from customer support.

Hello, I bought a Groupon for Brookgreen Gardens located at [redacted] Brookgreen Garden Dr., Murrells Inlet, SC [redacted] on Friday, May 31, [redacted]. When I tried to use my voucher for entry, it was declined as it wasn't on the page they required. I couldn't edit it and had to buy a new ticket with cash. I've attempted to request a refund on your website but haven't been successful. I hope you can assist me in getting my refund. Thank you in advance. - S. King.

I purchased 3 tickets for the C Sydney Harbour Cruise on May 27th. The charge appeared on my bank account on May 30th. Initially, I requested a refund for the accidental third ticket but later changed my mind. After reaching out to Groupon, they agreed to send me the tickets but only sent 2. I contacted them for the third ticket, and was told to provide a bank statement, which I did on May 31st. Upon follow-up, the representative could not find any purchases on my account. I had previously received tickets via email from a representative named Mitos M. It’s frustrating that different agents provide conflicting information. I have been promised a follow-up email that has not arrived. If I don’t receive my third ticket, legal action may be necessary. It would be beneficial for companies to keep better customer records to avoid such confusion and inconvenience.

I bought 3 Groupons for the same offer as a Groupon Select member to get a 25% discount. Although the discount was reflected in all 3 purchases, it disappeared when using Groupon bucks as payment for 2 of them. Each item was supposed to be $59.99 with the 25% discount making it $45, but the payment deducted the full $59.99 worth of Groupon bucks. In the second order, the item was also $59.99, and after the discount and using $23 Groupon bucks, a $22 balance was correctly charged to my credit card. With the third order, after adding more Groupon bucks, the $59.99 item should have resulted in a $5 gift card balance, but $9.99 was charged to my credit card instead. Screenshots of transactions 2 and 3 are available, but transaction 1 was not documented.