Groupon Customer Service Issues

I purchased a Groupon for my mom from Face and Body Solutions by Beth as a Christmas gift. The service was supposed to be an Anti-Aging Facial with Microdermabrasion. Despite arriving ten minutes early for the appointment, my mom was kept waiting for almost an hour before being acknowledged. The owner eventually appeared and claimed to have no record of the appointment, which was scheduled in January [redacted] for 3/11/19. The owner was unapologetic and told my mom to deal with Groupon for an extension or refund. My mom is understandably upset and does not plan to return to this establishment. The lack of customer service in this situation is inexcusable.

I have been using Groupons for Laurel airport parking for many years. We always present it when entering without any issues. However, last Friday morning, upon exiting, an agent refused to accept the Groupon, stating a new policy change requiring it upon entry. We asked for a manager but were initially denied and blocked from leaving. After some delay, we were allowed to exit. The situation was eventually clarified by the manager, Robert, who explained the new policy causing confusion with many customers. I believe these changes should be clearly communicated by Groupon to avoid such situations. We paid $49 for the Groupon and did not pay extra to Laurel Parking. Robert mentioned a credit would be issued. I hope this feedback prevents similar incidents for others.

During April 20, [redacted], while undergoing treatment for a brain tumor in the hospital, I inadvertently purchased order 1[redacted]01-[redacted] for a bicycle adventure in Carneros with Getaway Adventures. My reservation ID was [redacted]59. I was unaware of this purchase due to heavy sedation and chemotherapy. I only recently realized the $[redacted] charge while sorting out my taxes. Unfortunately, I missed all communication regarding the trip as I only recovered around July 1. I kindly request a refund considering the circumstances, especially since no one else used the vouchers. I sincerely apologize for any inconvenience, as I just became aware of this situation today after conducting an investigation.

I bought a Groupon for a one-night stay at the Holiday Inn on [redacted] Beach Street, checking in on March 17, [redacted], and out on March 18, [redacted]. The Groupon advertised a swimming pool, which was a crucial factor for me when deciding on a hotel on Groupon. When my 9-year-old son and I arrived, we immediately changed into our swimwear to enjoy the pool. However, to our disappointment, the hotel clerk informed us that the pool had been removed the previous year. This news was very upsetting as the pool was the main reason for our stay. I am seeking a full refund due to the incorrect information provided by the Groupon regarding the hotel's amenities.

Subject: Unresolved Issue with Groupon Vouchers Dear Customer Service, I have reached out multiple times through live chat and email about an unresolved issue with my Groupon vouchers. Ana assured me that Groupon would address the matter within 48 hours, but I have not received any follow-up since last Saturday. I purchased two vouchers for a dual massage session at King Culture Massage at [redacted] Montage St, South Melbourne. However, upon trying to redeem them, the spa claimed they could only accommodate one person due to limited capacity, contradicting their earlier communication. When I requested a refund, they insisted I contact Groupon. Frustrated by the lack of assistance, I decided to proceed with the massage despite suffering from chronic pain. Interestingly, during the visit, I discovered they had ample rooms and staff available, which contradicted their earlier claims. After the massage exacerbated my chronic pain, I asked to schedule another session the following week, but they rudely declined and threatened to involve the authorities if I pursued a refund at the spa. This deceptive behavior is unacceptable, and I intend to escalate this issue to consumer affairs and the trade union due to the fraudulent practices of both the spa and Groupon. Your prompt attention to this matter is appreciated. Thank you.

I purchased a Groupon for a Brazilian wax at Sweet Samba in Atlanta ahead of a trip I have scheduled for tomorrow morning. I attempted to make an appointment on Sunday, but found out they are closed on Sundays and Mondays. Today when I called at 9:30 am, someone surprisingly answered even though they were not open yet. They initially offered an appointment for today but as soon as I mentioned my Groupon, they claimed there were no available slots for Groupon holders and only open slots were for non-Groupon customers. I leave town early tomorrow morning and pleaded with them to accommodate me, but they refused. I did not expect being a Groupon customer would result in being turned away by the business. I am now left with a useless Groupon as I depart tomorrow. I am requesting a prompt refund of my money. This experience has left me dissatisfied as a customer and hesitant about using Groupon again.

Approximately five weeks ago, I bought a "90-minute couples massage session" deal from Fit Foot in Chicago, Illinois through Groupon for my mother and me. Though the voucher is valid until August 18, [redacted], we decided to use it on March 10. Upon calling to schedule the appointment, a language barrier was evident due to the receptionist's accent. During our appointment, which started promptly at 10AM, the massage lasted only 60 minutes instead of the 90 minutes indicated on the voucher. Despite my attempts to clarify with the masseuse and the receptionist, I was still charged for the session. My mother, who speaks Mandarin, was able to communicate better with the receptionist regarding the confusion. The receptionist acknowledged the mistake and informed us we could return for a 90-minute session without an additional charge, as I had already paid for it through Groupon. Even though I paid for the 60-minute massage that day, I am requesting a refund from Groupon for the 90-minute session I never received.

I bought * tickets for Jazz in the Gardens Miami Fest on ******. Unfortunately, my Mother had a heart attack this morning, and I cannot attend the event. I am requesting a refund on my credit card due to these extenuating circumstances, even though Ticketmaster's policy states no refunds. I have tried reaching out to Get Human with no response. My name is Alyse W. and my billing address is **** Nw *nd PL Plantation, FL *****. Please assist. Thank you. Email: sweete*@yahoo.com Phone: [redacted].

I purchased a set of four and a set of two tickets to Butterfly Wonderland using my girlfriend's account ([redacted]). Upon arrival at the venue, the staff scanned my Groupon tickets and informed me that the venue would close in 30 minutes, not allowing enough time for a normal visit that takes 1.5-2 hours. I requested a refund, but they stated it was not possible since the purchase was made through Groupon. After seeking a refund from my bank and providing documentation from Groupon that the tickets were redeemed but not used, my account now has a negative balance due to the bank reversing the credit. I would appreciate it if you could contact the vendor to confirm that I spoke to the manager the next day about the refund issue and verify that I did not go through the venue despite the tickets being scanned. It is frustrating and stressful to deal with this situation, and I hope to have my account balance corrected. Thank you for investigating and helping me resolve this matter.

I purchased a Groupon for eyelash extensions and arrived for my appointment, but the technician never showed up. I waited for over an hour. I had to catch a flight for my daughter's wedding and the technician was aware of this but still didn't come. The staff at the shop couldn't contact her, so they advised me to leave. I almost missed my plane. I have not heard from her since. I would like a refund for the $69 I spent on the Groupon since the shop informed me they terminated her employment and suggested I seek assistance from Groupon for a refund.

I recently came across a Groupon deal for a $40 discount on a fruit bouquet priced at $20 from FruitBoutique. Excited about the offer for my friend's upcoming birthday, I submitted all the necessary information, including her email. After realizing there was no option to input the delivery address for the bouquet, and noticing that none of the provided zip codes were within the delivery area, I reached out for assistance. Upon inquiring about their location, I received a genuine apology and was directed to contact Groupon. During the call, I was urged to purchase a fresh fruit basket worth $40 to receive a $20 voucher for the previously paid fruit bouquet (even though the payment had already been deducted). While I am a frequent Groupon user, I have decided not to patronize FruitBoutique again. I am requesting a refund. Thank you.

I am currently in a live chat with one of your customer service agents, and I am facing difficulties with resolving my issue. Recently, I bought a Groupon deal for Popeyes chicken in Gilbert, AZ. Today, 3/19/19, when I tried to use it, the restaurant declined to honor it, stating that Groupon did not receive their approval. They advised me to contact Groupon for a refund. However, upon explaining this situation to your customer service agent, she declined to assist me with the refund. I find this situation concerning as Groupon sold me a deal that the establishment is not accepting. I would appreciate a prompt resolution from a real person. As a loyal customer, I am disappointed with how this matter was handled by your representative.

Hello, I attempted to buy the Evolution Body Transformation Groupon (Order [redacted]), but it was immediately refunded. I tried again with a new order ([redacted]), but it was also refunded promptly. It seems my credit card information was incorrect, leading to the refunds. I updated my payment method with the correct details and made a new purchase (Order [redacted]), which unfortunately failed. I am eager to buy the Evolution Body Transformation Groupon and am unsure why the latest order failed. I would appreciate it if Groupon could fix this issue by removing the failed order status. Thank you.

I purchased a Groupon deal for 6 laser hair removal sessions at Clayton Medspa. When I phoned to book, I was advised I only needed a medium area, so I suggested receiving treatment for a larger area around my bikini zone. Despite being asked to arrive at 8:45 for a 9:00 appointment, the facility did not open until 9:02. One employee shared complaints about punctuality from the director while they themselves were late. The staff member I originally spoke to was no longer there, and I found out the bikini treatment did not include the top portion. Even though I paid for a large area, they insisted on an extra $[redacted] for a Brazilian treatment I did not desire. The atmosphere between employees and the owner was tense, and service felt uncomfortable. I am disappointed by the unclear Groupon terms and the unsettling experience at the facility, making me reconsider future visits.

I have some concerns that need to be addressed involving $[redacted] in unused Groupons that I wish to use for future purchases: 1. In June [redacted], I bought three facials from Videll's Day Spa in Wilmington, DE, and although my daughter was unable to redeem them due to the owner's personal health reasons, the voucher was marked as redeemed. I spoke with the owner, who verified this information and suggested contacting her for confirmation at [redacted]. I am seeking $81 in Groupon credit to be applied instead. 2. Additionally, I accidentally bought four Groupons for Angelo's Cleaning Service in Delaware when I only wanted one. Despite only using one, all four were marked as redeemed. Angelo confirmed this issue, as it happened to another customer as well. I am requesting a refund of $79 for the unused four-hour cleaning voucher and $45 each for two unused two-hour cleaning vouchers. In total, I am seeking $[redacted] Groupon credit for these unutilized vouchers. Your assistance is appreciated. - D.N. [redacted] [redacted]

I purchased a spa voucher yesterday that I no longer need and want to return before the deadline. The Groupon I used mentions a refund option. Can Groupon provide instructions on how to return the voucher and obtain a refund? I would appreciate it if Groupon could email or reply with the necessary steps to stop the redemption of the spa treatment voucher. Thank you for assisting me in resolving this matter promptly.

I bought a Groupon for my wife, here are the details. She has been trying to contact the business on several occasions. Timeline: - Tuesday, February 26: Left a voicemail in the morning for two appointments, no callback. - Wednesday, February 27: Emailed [redacted] (returned undeliverable), left a voicemail at lunchtime, and used the contact us form on their website. - Thursday, February 28: Morning call went to voicemail, emailed [redacted] (no undeliverable message, but no response received). I would like a refund or Groupon credit. Thank you for your assistance. Blow Dry Style Lounge Order #: [redacted] Purchase Date: Friday, Dec 21, [redacted] Status: Expires On Jun 19, [redacted] Expiration Date: Wednesday, Jun 19, [redacted] Quantity: 2 Order Total: $79.00 (Visa ending in [redacted])

I recently placed an order on Groupon, but unfortunately, it was delivered to the wrong address in Buffalo, NY, instead of my address in Kansas City, MO. Despite multiple attempts, the vendor has not responded to my inquiries since March 13, [redacted]. I have reached out to Groupon's customer service team numerous times by email, and each time, they advise me to open a claim. The process outlined in the document they sent is incomplete at page three, leaving me unable to proceed. The item I purchased is now out of stock, and all I am seeking is a full refund. Despite providing clear evidence of the incorrect delivery address and tracking information, I am facing challenges in resolving this issue. The corporate office's phone number I found only leads to a recording, and I am eager to speak with a representative to help resolve this matter promptly.

I received a Groupon for laser hair removal as a birthday gift, which includes treatments for a large and medium area. I recently discovered they have expiration dates, which was not clear to us since it's meant to be unlimited for a year. Unfortunately, the provider mentioned it's limited to one Groupon per person, which wasn't explicitly stated in the deal terms when we purchased two separate treatments. Now, with the expiration approaching, I'm unsure how to get a refund for the unused medium area coupon. The confusion over the restrictions and fine print of the Groupon deal has left us disappointed. I contacted the provider but have not received a satisfactory resolution. I would appreciate guidance on how to proceed. Thank you.

I purchased a refrigerator filter for $66, expecting to receive three filters based on the photo. However, only one filter arrived. I reached out to the vendor, Patrick, as instructed by Groupon. Patrick directed me back to Groupon, and now I'm stuck in a loop. Although I contacted the vendor within the return period, I received no resolution. I'm frustrated and feel cheated. Could you help me obtain the two additional filters as shown in the picture or receive a refund? My order number is [redacted]99. I appreciate any assistance. Thank you, Colleen B.