Groupon Customer Service Issues

I hired Minnie Ways To Clean for a cleaning service in Indianapolis, IN, but I am facing challenges with them honoring the coupon. In January, I spoke to a lady who said she would call back within half an hour to schedule a service, but I never heard back. I tried again this month and finally booked an appointment for today at 1:30 PM. When they did not show up by 2 PM, I called and was told it was canceled without any prior notice. After expressing my disappointment, I was promised a call back promptly, but as of 9 PM, no one has reached out. I no longer feel comfortable allowing them into my home and simply want a refund at this point.

I would like to file a complaint regarding a voucher I purchased for 18 grams at Eastgardens, which turned out to be a huge mistake. I knew booking was necessary, but after buying the voucher, I realized there was no contact number provided. I visited the store at the food hall during my weekly shopping, but they informed me they were fully booked for the entire weekend, which seemed odd for a food court location. On checking their website, the latest booking available during the week was 2pm, which doesn't work for me due to my full-time job. Speaking with the manager, it seems this might be a scam on your site, from which I regularly make purchases. Although it's just $20, it's still my hard-earned money, and I feel very disappointed with the situation.

I recently went for a couples massage with my partner using a Groupon voucher. Initially, there was confusion about the voucher, but we figured it out with the receptionist. During the massage, both my partner and I experienced uncomfortable incidents of our respective masseuses playfully slapping our rear ends multiple times, which we considered sexual harassment. As a gay male couple, we deliberately selected female professionals to avoid such situations. Additionally, the linens used were repurposed from a local casino, and we had to rest our faces on paper towels instead of clean linens or towels. We also encountered disruptions like a worker's phone ringing during the session. Despite these issues, I paid the fee and tipped 30%, as it was the exact amount I had available. However, upon leaving, the staff insisted on a higher tip and attempted to overcharge me for an add-on service. I am requesting a refund and suggest that Groupon remove this business from their platform due to recurring complaints of inappropriate behavior and harassment, which can be found on various review sites.

I received a Dejuno luggage 3-piece set with a faulty lock. After contacting the manufacturer for a replacement, I needed my Groupon receipt. While trying to access my order details on Groupon, a new order for the luggage was placed without my consent, charging me again. I only want to return the defective set and receive a full refund. Require urgent assistance. Contact me at [redacted]. Thank you. Mallika

Hello, I'm Veronica Saunders from Epping, Victoria, Australia. I bought a Kitchen Couture 6L Multi-Function Pressure Cooker from Groupon AU (via PayPal) on February 28, [redacted]. The model number is XP-A6, and the serial number is [redacted]1. I have been searching for Groupon's customer service for over two weeks now. I need assistance in changing the cooking time. The cooker displays a minus sign, PRESET, and an addition sign, but pressing them does not change anything. There must be another button I'm missing. If possible, please forward this to the relevant department or provide me with a contact number in Australia. I believe this is a wonderful product, but understanding this function is crucial for its proper use. Unfortunately, this detail is not in the instruction manual. Most cookers have a manual button for adjusting times, but this one does not. Your time and attention to this matter are greatly appreciated. I look forward to your assistance.

I have one massage session remaining in my account with Essence of Tea Massage Spa. Despite leaving numerous messages with my contact information, they have not returned my calls. I have sent over 40 texts trying to schedule an appointment, but I keep receiving excuses. Even though I have a flexible schedule, they always claim to be fully booked when I request a date. Today, they asked me to come in on short notice, possibly due to a cancellation. I am frustrated with their lack of professionalism and would like a refund. You can reach me at [redacted].

I used a Groupon for a shellac manicure at a Paul Mitchell studio in Cleveland. Despite attending my appointment and having my nails done, I was disappointed with the job. Upon inspection, I noticed multiple nails were not painted correctly, with polish missing in several areas. There were even traces of nail polish left on my skin and cuticles that were not cleaned up. One nail was peeling and bubbling, which the technician had to entirely redo due to poor application. Unfortunately, the situation worsened, with a large portion of the nail lacking polish after the second attempt. Although I asked for a refund and this wasn't possible through Groupon, the technician only offered to fix one nail that was already peeling off completely. I declined as the prior fixed nail looked worse. This has been my worst nail experience to date, and I am seeking a refund. I have pictures of the nails available if necessary.

I discovered that the water park tickets were not included in our reservation at Hope Lake Lodge tonight. The water park is fully booked, and we are unable to access it, which was our main reason for booking this hotel through a Groupon deal. The lodge manager has informed us that they are willing to change our reservation date due to the water park situation. We need Groupon to confirm this change by contacting the lodge. However, the customer service number provided by Groupon is closed, even though their hours indicate they should be open until 6 pm central time. Please contact me promptly so we can resolve this issue. We have decided not to stay at the hotel tonight since we cannot use the water park, and we would like to reschedule for another night, especially since we live nearby and can visit the water park at a later date. Thank you.

I would like to share some details with you and in return request the same level of information. Recently, I noticed a charge on my U.S. Bank [redacted] American Express Credit Card from Groupon that I did not make. The specific details of the charge are as follows: Transaction Posted: 12/20/[redacted], Transaction Date: 12/18/[redacted], Transaction Description: GROUPON INC GROUPON.COM IL, Amount: $52.00. My name is Sandra L Burkholder and the last 5 digits of the credit card used were [redacted]. I have already contacted my credit card company to dispute the charge and they have issued me a new card. However, I am concerned about how my card was utilized without my knowledge. I am interested in knowing the method of purchase (online, over the phone, etc), details of the product/service purchased, the purchaser's identity, the recipient of the purchase, and any related names, addresses, phone numbers, emails, and computer identifiers associated with this transaction. For your response, I would prefer to receive it in writing by mail at my home address: Sandra L Burkholder, [redacted] W Harmon Ave Spc 58, Las Vegas, NV [redacted]. In case written correspondence is not possible, you may send information via email to [redacted] Thank you for your time and assistance in this matter. Sandra L Burkholder.

I bought a whole house carpet cleaning service from ENG Carpet & Upholstery on March 16, [redacted]. We urgently need the carpets cleaned by a specific date as we're preparing for a patient to come home after cancer treatment. Unfortunately, the service provided by this company is not meeting our expectations. I have been a loyal Groupon customer for a long time, and this is the first time I have encountered such an issue. Thank you for your assistance. Service Purchased: Carpet Cleaning for an Entire Home (Up To 2,[redacted] Sq. Ft) Amount Paid: $[redacted].00 with ENG Carpet & Upholstery.

I need to address an issue with my Chef Chin coupon, which was issued by Local Flavor. I made an error by trying to redeem it before using it, thinking it operated like some Groupon orders. When I tried to redeem it by following the phone instructions on the printout, I realized it was for in-store use only. Unfortunately, this mistake occurred during Friday night dinner service. I contacted Local Flavor, but they were closed. I also spoke with Alisa Peng, the restaurant manager, who assured me she would reach out to Groupon to arrange a refund. Although the coupon is from Local Flavor, I felt it necessary to inform you as well. Please verify with the restaurant and follow up with Local Flavor to process my refund. The Local Flavor coupon number is [redacted]2-8-[redacted], and you can reach me at [redacted].

I purchased a refurbished Apple Watch (Series 3 38mm 4G Stainless Steel Case with White Band) for my daughter on 3/10/19, order #1[redacted]34-[redacted]. Unfortunately, I received a 42mm size watch instead. Shipment #[redacted]. The product serial number is FHL V945VJ5X3 and the UPC is [redacted]13. After various attempts, the watch won't turn on despite following troubleshooting steps. I've tried reaching out via Groupon support for an exchange and return but keep encountering card error messages. I've confirmed the payment with my bank. Now, I can't access my Groupon account and receive an Internal [redacted] error. I would like to receive the correct watch I ordered and send back the wrong item with a return label. This is the first negative experience I've had with Groupon. My daughter, who has also contacted you, is really disappointed. Please help us resolve this issue. John Heath

Hello, I made a reservation for one night at Hotel Wellington in NYC for tonight. Unfortunately, there was an issue with the website and my phone, causing the same reservation to be processed three times. I only intended to book once, so my card was mistakenly charged multiple times. I am requesting a refund for the extra two charges. This situation is concerning for me as I have used Groupon for bookings previously without any problems like this. It is crucial for me to get my money back. I will be checking in tonight for one of the reservations, but I noticed the duplicate charges when I reviewed my account. Kindly assist me with resolving this promptly. Thank you for your help.

Dear Concerned Party, I am writing to request an extension for our expired Elixir Spa voucher. The vouchers were received in November as gifts but were not used due to work commitments. After rescheduling for February 20, [redacted], we discovered upon arrival that the vouchers had expired on the 15th. The staff explained that the missing expiration date was on the other half of the sheet, which we did not receive. Despite promises of extension, we were later informed that it was not possible. We kindly ask for your assistance in rectifying this situation. It was our first time encountering this issue, and we were keen on utilizing the service. We hope that with your understanding, we can still make use of the voucher with just a slight delay. We appreciate your attention to this matter. Sincerely, Maria

Terrance Moore, Mar 18, 9:18 AM IST: Issue: Report Suspicious Activity Country Code: US Hello, I would like to report that money was deducted from my card by Groupon without my authorization. I do not have an account with them and did not make any purchases. Thank you for your help in resolving this matter concerning unauthorized charges made to my Debit Visa card. I appreciate your assistance. I do not have a Groupon attachment to send as I have never purchased anything from them. However, I do have a transaction statement showing the purchase made by Groupon. The last 4 digits of my card are [redacted], expiration 02/23, and the billing address is 56 Terrace Drive, Marin City, [redacted]. I look forward to hearing back from your supervisor regarding this issue. Thank you for your help. I just want to ensure this situation is resolved as I did not make any Groupon purchases with my debit card. Thank you for your assistance today. Have a great day!

I purchased a Groupon for Seven Star Carpet Cleaning, as instructed by Groupon to call [redacted] for booking. Upon contacting this number, the mailbox was full, and my email to their designated address bounced back as undeliverable. I then utilized their website to schedule the appointment for 10:30 on 3/21 and received a confirmation. Recently, I received a text inquiring about my cleaning preferences and subsequent texts suggesting a different time frame conflicting with my initial booking. They also mentioned a 3-hour appointment window from 10:00 to 1:00, rather than my specific 10:30 slot. Additionally, they referenced fine print about stains and left me feeling like their services are not transparent. I am now considering a refund due to this inconsistency.

Dear Recipient, Your package from Group on is currently being held at the FedEx Ground Terminal situated at [redacted] Camiel Sys St., Winnipeg, MB R2J1B5. In order to proceed with the delivery, we require additional information to complete the process. This information includes a complete address with street number, suite #, unit #, and building #, as well as a telephone number where you can be reached. To coordinate the delivery of your package, kindly respond to this email or contact our toll-free number at 1-[redacted]. Alternatively, if you would like to pick up your package, you can do so on weekdays from 8 – 10 a.m. and 3 – 7 p.m. Your package tracking number is 4[redacted] [redacted]. Please be advised that we will hold your package for 10 days from today. If we do not receive any communication from you within this period, the package will be returned to the shipper. Thank you, Jenvie of FedEx Ground Winnipeg

I purchased a Tier One and Tier Two Glassblowing Experience at Rainier Glass Studio as a Christmas gift in December [redacted]. In February [redacted], when I tried to book the classes, I was informed that the studio was relocating. They mentioned that all classes are suspended until the move, expected to be completed in late Summer or early Fall of [redacted]. Even though my Groupon is valid until April 15, [redacted], they refused to honor it post-relocation. They advised me to seek a refund and keep checking for the new store's opening. Upon opening, they will not honor the Groupon and require full payment. Despite my suggestion to negotiate the use of the Groupon with additional payment, they declined. They advised me to contact Groupon for a refund. I suggest avoiding further dealings with them and ask for a refund for the two classes booked. The Groupon code for the first class is LG-Fj6j-32T9-P326-ZFLR and for the second class is LG-NKLP-VZTS-GFSB-LH47. My initials are R.H., and the recipient's name is A.H. Contact me via email at richforcuisine[at]yahoo.com or phone at [redacted].

I purchased a Groupon deal for three microneedling sessions at Edidedmy. Unfortunately, after my first session, I had a severe reaction. Despite expressing my concerns to the technician during the second session, she dismissed them as normal. Following the second session, my reaction worsened, prompting me to seek advice from a dermatologist who suggested I avoid returning due to potential cleanliness issues. When I requested a refund for the third session and shared my worries with the salon, I was once again told my symptoms were normal and that I should continue. Feeling unsafe and untrusted in their care, I reached out for help. The salon suggested contacting Groupon for a refund, implying they derive no profit from the deal. I seek a partial refund given the circumstances and my discomfort returning to the salon.

I made a reservation through Groupon for a condo in Myrtle Beach to enjoy a family vacation. While I've used Groupon many times without issues, this booking was chaotic. Upon arrival, the original condo was flooded, and we were redirected to Atiantica, where they asked for additional fees and a deposit higher than agreed upon. The confusion continued with key mix-ups and a room that wasn't as expected. After several setbacks, Groupon connected us with a helpful individual named Roseaie, who directed us to Myrtle Beach Vacations at Barefoot Landing. Eventually, we secured a place at Sand Beach, ending hours of uncertainty. I'm left puzzled by the miscommunication and inconveniences faced during this ordeal.