Groupon Customer Service Issues

I recently purchased a snorkeling adventure with La Jolla Water Sports in San Diego through Groupon for our vacation. I attempted to schedule our appointment, but only reached an answering service and left a message for the owner. Despite leaving a message, I did not receive a callback. My husband encountered the same issue the following day. After multiple attempts, he managed to speak to someone, but by then, only two spots were available within our vacation timeframe, leaving me without an available slot. As we won't return to San Diego before the Groupon expires, I am requesting a refund for this booking. Kindly cancel the reservation, process the refund, and provide confirmation of the cancellation and refund. Sincerely, C. Knight

I noticed a $99 charge on my credit card statement. When trying to access my Groupon account, I encountered issues with my password. After resetting it, I received an email stating that I didn't have an account. Finally managing to log back in, I discovered a purchase for a massage in Las Vegas that was then exchanged for two Sam's Club passes, neither of which I authorized. I suspect someone on your end may have unlocked my account. I need guidance on how to dispute these transactions associated with my card ending in [redacted], expiring in 11/20. The $99 purchase occurred last night under [redacted] Despite numerous emails and chat requests, I feel like I'm not getting the assistance I need. I am getting confused responses like "I don't understand your question" or "How can I help you?" I need clear instructions on how to proceed with disputing this charge.

My mother and I purchased a Groupon deal for a two-night stay at Wyndham in Tulsa. Upon our arrival at 3 PM, our rooms were not ready as promised, and we were asked to wait for 30 minutes. When we went to the pool area to pass the time, we were disappointed to find the facilities in poor condition - the water features were not working, the lily pads were missing nets, trash was in the pool, and one slide was broken. Feeling that the area was not safe or clean for my kids, I took them back to the waiting room. After 45 minutes, we were still without a room, and the employee (identified as Rauel) informed us it could be after 8 PM before one was ready. I was frustrated by the situation, especially seeing rooms being assigned out of order. Eventually, Rauel suggested we find alternative accommodations and cancel our Groupon reservation. Faced with a long wait and having to entertain five kids in a waiting room, I decided to book elsewhere. I am seeking reimbursement for my mother and myself and would appreciate your assistance with this matter.

I purchased an exotic car driving experience from Circuit 1 Events through GroupOn for $99. It was intended as a birthday gift for the weekend of April 18th in Orlando, Florida. However, when I tried to schedule a drive time on their website, I couldn't find any dates beyond March 10. After reaching out via email for assistance, I received no reply. Upon attempting to schedule again, there were no upcoming events listed at all. I asked Circuit 1 how to book for the specific weekend or obtain a refund. Their response indicated events would resume in the fall. Unfortunately, this does not work for me, as the gift was meant for a particular timeframe and the voucher expires before then. I am requesting a refund for this voucher.

I was informed by Sam's Club that to claim my $71.27 cash back, a membership was required. Therefore, I joined Sam's Club via Groupon but had not yet activated it. Subsequently, I learned this was not necessary as I only needed the membership to access my cash back. The closure of the nearest store led to my non-usage of the membership. As I have retrieved my $71 cash back, the membership holds no value for me. Requesting a $35 credit from Groupon for future purchases due to this misunderstanding. I have always received excellent assistance from you and hope for a resolution in this matter. Being 82 years old might have contributed to the confusion surrounding my actions. - Joan C.

I was looking forward to using my Groupon at gloss for my first appointment. I was excited about the savings offered and confirmed over the phone that they would accept the Groupon. However, upon arrival, I was surprised to be charged more than expected. Despite being assured over the phone that the Groupon would cover my desired hair treatment, I ended up paying an extra $95 on top of the $72 Groupon price, totaling $[redacted]. This was not the deal I was anticipating, and I am disheartened by this experience at the salon and with using Groupon in the future.

Dear Ndlovu, I apologize for the inconvenience and confusion caused by the cancellation of your shipment. Our inability to deliver was due to unforeseen inventory issues. We always strive to resolve such situations with our vendors to fulfill orders as promised. Regrettably, this time we couldn't restock in time. Rest assured, we will promptly refund your full purchase amount. Your refund is being processed, and you will receive an email confirmation within 2 business days once it is issued. We understand that a refund cannot fully compensate for the disappointment of not receiving your order. We are actively working to prevent similar occurrences in the future. For further assistance, feel free to contact us via Live Chat, available from 5:00 am to midnight every day. We are committed to addressing your concerns promptly. If you have additional questions, please do not hesitate to reach out. Warm regards, Mukundan S. from Groupon Customer Support [redacted] bogus

I am attempting to buy 4 tickets for the National Geographic Symphony in Ann Arbor on April 4th. However, every time I try, I receive an error message stating, "There was a problem when trying to enter the checkout page, please try again in a few minutes." I have attempted this on Safari, Internet Explorer, and Chrome browsers multiple times over a 24-hour period, both on my phone and desktop, as well as through their app, but none of the methods seem to work. After a futile "live chat" with Groupon, where no progress was made, I requested an escalation, but there hasn't been any resolution yet. Any assistance would be greatly appreciated. Thank you, Michael

I am extremely upset. I bought a Groupon for a macaroon class for two people and scheduled it for 03/21/19. When I checked the fine print two days before, it said "redeemed," even though I hadn't used it yet. Customer service agreed to un-redeem it, understanding it was a mistake, as I have been a loyal customer without issues before. On the day of the class, my boyfriend and I, who is a firefighter, adjusted our schedules to attend. To my dismay, the voucher still showed as "redeemed," causing me to start a live chat in a panic, only to be told there was nothing they could do. It's frustrating that Groupon, being such a large company, couldn't verify the voucher was unused. I have the confirmation email from Cocu Social to prove I missed the class due to Groupon's error. Please reach out to me via email at [redacted] or my phone at [redacted]. I request compensation for the inconvenience as a loyal customer who is disappointed by this mishap.

I attempted to purchase a package of infrared sauna sessions. While updating my payment information with my Visa card, I faced difficulty entering the postal code. After attempting to place the order unsuccessfully twice, I received two failed payment emails from Groupon. The initial payment on the website was $53, and I utilized 3 Groupon bucks when trying to order via the app. Eventually, I managed to update the postal code information and reprocessed the Groupon order, but noticed the price had increased to $56. I paid $53 after the Groupon bucks were applied. I have no other card available, and I am concerned about the pending status and the impending expiration of the Groupon in 24 hours. I am eager to receive a confirmation email soon. Thank you.

I recently made a purchase through Groupon at Millennium Wellness Center in Ft. Lauderdale. The original amount was $[redacted].00, and I applied a savings code for an additional 20% off. However, there was an error message stating it exceeded the purchase maximum. Subsequently, I was charged the full price of $[redacted].00, which I find unacceptable. I have reached out to Millennium Wellness Center to cancel my appointment until this issue with Groupon is resolved. The lack of live customer service assistance is frustrating, and I am requesting immediate attention to this matter. My name is Charmel C., and you can reach me at [redacted] or via email at [redacted] I expect a prompt resolution as I cannot afford to have $[redacted].00 tied up at this time.

I purchased a Stainless Steel Countertop Water Distiller Machine Water Purifier from Fastbuy Inc. through Wmart on Groupon on February 16, [redacted]. After receiving an email on February 18, [redacted] about the preparation to ship, I did not hear any updates. According to the Groupon tracking information, the item was only prepared to ship but never actually shipped. Despite the order number [redacted] and payment of $89.99 for the distiller and $9.99 for shipping, the product did not reach Joel Wallace at [redacted] W. Warnimont Ct. #4, Milwaukee WI, [redacted]. I have not received any further updates from Groupon regarding the delivery status. I paid $99.98 in total and have not received the purchased item. I kindly request a refund to the original payment method ending in [redacted]. Thank you.

I recently bought a kayaking Groupon but haven't been able to reach the company by phone or live chat. They assured me the location was close, but it turned out to be three hours away. Many similar reviews mention unanswered calls, making me suspicious. I'm seeking a refund promptly.

Hello, I am feeling quite frustrated with the situation I am currently facing. Recently, I purchased a Groupon deal for 10 yoga classes at Yoga to the People in Brooklyn for my sister as a gift, costing $39. However, upon arriving at the class, we were informed that the offer was valid for "new customers only" as per the fine print. Although my sister had only attended the studio once a year ago, I unfortunately overlooked this detail while making the purchase. I bought the deal with the intention of enjoying the classes together and easing my stress during my two weeks of unemployment. I am disappointed and agitated that this oversight has caused me more stress and financial strain. The staff at the yoga studio have been unwelcoming and unhelpful in finding a resolution. Despite my attempts to communicate via email, their responses have been lacking. My phone conversation with a woman named Hillary was unpleasant, as she shifted blame onto me. I am seeking a refund for the unused classes, but my requests have been ignored. I hope for a prompt response and a positive solution to this matter as I feel deceived and disheartened by this experience.

I purchased a Groupon for Xindy Foot Spa for a couples massage, order number: [redacted]. Unfortunately, my wife and her sister had a terrible experience. The spa had no private rooms, just one large room with beds where clients were not fully clothed. My pregnant wife made this clear to the staff, but they did not accommodate her. They were uncomfortable due to the lack of privacy and unprofessional behavior from the staff. Despite not receiving any services, the Groupon was marked as redeemed. I am requesting a refund or credit as my wife did not feel safe and her pregnancy was not taken into consideration.

Hello. I encountered two issues with my recent purchases. Firstly, I unintentionally bought two of the same Swedish massage Groupons. This occurred because my bank alerted me about the initial transaction not going through, prompting me to repurchase it, only later realizing that the first payment had actually processed. Secondly, I also purchased two laser hair removal Groupons without realizing there was a limit of one per customer.

I have encountered issues with two deals that I need refunds for. One problem involves a Groupon purchase for 1800Flowers.com made around March 6 or 7. Despite the website advertising delivery in the USA and Canada, no Canadian postal codes are accepted. When contacting 1800Flowers.com, they couldn't find any reference to my order and suggested reaching out to Groupon. Unfortunately, there doesn't seem to be a way to contact anyone through the Groupon app or website. It feels like my money was taken without receiving the service. Another issue is with a recent purchase of a New York City tour. I haven't received a confirmation, though the amount shows as "holding" on my credit card without being charged. With a trip planned to New York soon, I may not need the tour if confirmed later. I would like to cancel this deal before any further charges occur. My name is Dan E. Please respond via email to me at [redacted]

I bought a Groupon for a massage on 12/14/[redacted] in Portland, ME, but I live in Boston. When I tried to book in early January, there were no appointments for my weekend in Portland. Now, for my upcoming trip on 4/17/19, I checked the website and the only available dates are 5/16 or 5/21, which don't work for me. The limited availability has made it impossible to schedule a massage, and the coupon is expiring soon. I am frustrated with the restricted schedule and would like a refund of $81 so I can avoid this inconvenience. Thank you.

Dear Customer Service, I recently purchased a Groupon deal from MonogramHub with the redemption code: gpbr682hm2xn8km. The order number is [redacted], and I bought it on March 22, [redacted]. The deal is set to expire on June 20, [redacted]. Unfortunately, when trying to redeem the deal, I encountered a pricing issue. The price listed at checkout is $74.99, significantly higher than the $8 I paid for the deal. Due to this discrepancy, I would like to cancel the transaction as I find this misleading and not what I intended to purchase. I believe it is important for customers to be fully informed of all charges before making a decision. I appreciate your prompt assistance in resolving this matter. Thank you, Isabelle B.

I bought a Groupon deal for M’s Cuts in Thousand Oaks. Trying to book an appointment has been difficult since the girl is never available. I called today to schedule before the April 4th expiration, but she said she couldn't fit me in. When I asked if the Groupon would still be valid since I tried to book before it expired, she said no and I would have to pay the difference. This situation seems suspicious to me, and I am uncomfortable with the service. I am asking Groupon for a $37.00 refund as I do not plan to use this service at all.