Greyhound Customer Service Issues

Upon my journey from Tampa to Tallahassee on January 1, [redacted], I encountered an issue concerning my baggage. Despite being advised that our bags would be transferred if we continued on the trip, upon arriving in Tallahassee, I observed my suitcase being loaded onto a trolley instead of the bus to Montgomery as expected. Upon reaching Huntsville, my suitcase was not found, leading me to believe it was mistakenly left in Tallahassee as I failed to claim it due to the instructions provided earlier.

I was supposed to claim my baggage in Tallahassee, Florida on the 1st of January ****. Upon the arrival of the bus from Tampa, Florida to Tallahassee, we were told that our bags would be transferred if we were continuing the trip. I saw my suitcase being loaded onto a trolley after the tags were checked. My suitcase should have been on the bus to Montgomery departing Tallahassee at **:** am, the one I was on. When I arrived in Huntsville, my suitcase was missing. The driver couldn't find it on the bus. I believe my suitcase was left in Tallahassee. I would like it to be sent to the Huntsville, Alabama bus station for me to collect. I understand it might take time to resolve this, but I trust it will be sorted out. Thank you.

I reached out to Greyhound twice but have not received any response. I traveled from Pittsburgh, Pennsylvania, to Washington DC on November 8, [redacted], planning to return on November 11. The bus was scheduled to leave Union Station at 10:15 and arrive in Pittsburgh at 6:15 on November 11. However, we didn't reach Pittsburgh until 12:30 am. Greyhound offered a $20 refund but it has not appeared in my bank statement. Every time I contact them, I receive different explanations. I appreciate Greyhound's service, but the treatment I'm experiencing feels unfair and unprofessional. My name is J. Dunn, and you can reach me at dunnjill965@[redacted]

Good evening. I made a purchase on December 3, [redacted], and it was supposed to arrive at my home on January 6, [redacted]. However, it hasn't arrived yet. To make things worse, when I track it with the tracking number "S[redacted][redacted]," it says it's lost. It's not about the money since it's a small purchase. This is my first time buying here, so I was unsure if I would really receive the item. Now I see that I won't. I can't imagine if it had been a larger purchase. I'm reaching out to you to resolve this matter. I await your prompt response. Thank you very much.

On December 9th, [redacted], I embarked on a Greyhound journey from Claremont, CA, to Wilmington, NC. Unfortunately, the bus arrived late and multiple breakdowns caused significant delays, resulting in missed connections and a prolonged travel time. Despite Greyhound providing pizza and tea during the waits, the experience was frustrating. When attempting to address my concerns with the complaint department, I was informed that complaints could only be lodged after 30 days post-trip, which seemed unreasonable. Ultimately, I reached Atlanta significantly behind schedule, missing further connections and experiencing a long wait before departing for North Carolina. This delay caused me to miss the event I was traveling for, prompting my decision to not return to California with Greyhound. I am now seeking a full refund for the ticket price. Despite attempts to contact key personnel during the journey, emails were unsuccessful due to issues with the Greyhound server.

I would like to express my gratitude to the greyhound drivers and staff for their exceptional customer service. Recently, my 7-year-old daughter and I encountered a misunderstanding at the Beitbridge border post, which led to us disembarking at midnight. The bus driver from Bulawayo handled the situation with professionalism, verifying my paperwork and resolving the issue. He even arranged for my luggage to be taken through customs, making our journey smoother. Upon reaching Harare, the drivers there were also understanding and supportive. Thanks to their assistance, we were able to continue our trip to JHB Park Station, where our bags were waiting for us. Despite the stress of the situation, their kindness and willingness to assist made a significant difference. I am truly thankful to the Bulawayo and Harare teams and all the Greyhound staff involved.

Hello, I'm Lenka Juricekova. Yesterday, I purchased a ticket from Richmond, VA to Springfield, VA for a bus scheduled for this evening at 8:15 pm. Due to personal reasons, I cannot make the trip. I was informed at the Richmond bus station that I could receive a refund by contacting customer service. After calling, I was told that my money would not be refunded despite not using the service. This handling of business seems unprofessional to me. Other bus companies like European or American Flix buses value their customers more. I request not to profit from undelivered services and hope for a more professional response from your customer service team. My reservation number is [redacted]2. Thank you, Lenka

I attempted to purchase a Greyhound ticket through the mobile app with my usual card, which I've used multiple times without issues. However, it's not accepting the payment and instructing me to contact 1-[redacted]. Despite reaching out, the problem remains unresolved. My credit card details are accurate and up to date after confirming them over the phone. Previously, a helpful agent resolved a similar issue by checking my booking history and advising me to try again after 30 minutes. Currently, representatives are suggesting I either visit the station in person or make a payment over the phone with a $15 extra charge, which seems unnecessary.

I am finding it hard to explain this clearly. I encountered difficulties with booking my transport ticket on GREYHOUND's website. Despite receiving emails from them at the email address I used, the system kept stating it was invalid. After trying three different emails, Jacob, a representative I spoke to, insisted it must be an issue with my email. He later managed to book my ticket using the same email address. I arrived at the station for my 1:30 am bus departure, but it was delayed until around 5 am. The security guard assured me he would wake me once the bus arrived. Unfortunately, he forgot. Now, I am being asked to pay an additional $20 to reset my itinerary due to the company's delay and the broken promise from the guard. I believe the ticket and itinerary should be redone without the extra charge, given the circumstances.

Subject: Request for Information on Package Delivery I received a delivery confirmation with the name John Latimer for my package [redacted]. However, the package is not at the Jacksonville facility. It appears that it was sent back to the seller without my consent. According to the seller, Monti Kemp, the package is at the San Diego, California facility. Despite the tracking showing it's in Jacksonville, it is not there. It's crucial for me to locate the package to obtain a refund. I need proof of return to the seller for my refund reimbursement. Please confirm the package's whereabouts or provide evidence that it was picked up by the seller. Kindly send this information via email for verification purposes to PayPal. Name: Daniel McGill Phone: [redacted] Thank you.

I am disappointed with Greyhound's lack of consideration for an appeal. I had a trip booked for March 11-17 with trip #[redacted]1, including transportation to the airport in NYC. Due to the current crisis in one of the countries on my itinerary, I had to cancel my trip. I contacted Greyhound and spoke with Juasue Pantaleon, who was unhelpful and claimed to be the final decision maker, refusing to hear my appeal. While I understand the fare is non-refundable, the circumstances are beyond my control, especially with the recent coronavirus case in NY. I am simply requesting an appeal or to keep the ticket open for a year for future use. I hope Greyhound can show some goodwill in this situation.

On March 4th, I took Greyhound bus #[redacted] from Seattle to Yakima. The scheduled departure time was 9:30 AM, and the estimated arrival time was 12:30 PM. During the trip, I experienced a distressing situation due to my medical conditions, which include mental health issues for which I take medication, COPD, and asthma. The driver, a tall African American man wearing a yellow vest, was very rude and inconsiderate towards me. Despite my uncontrollable coughing, he threatened to kick me off the bus if I continued. I explained my medical conditions to him, but he still treated me poorly. This incident left me in a panic, causing me to have a panic attack on the bus. I felt singled out as he did not reprimand other passengers who were coughing as well. Additionally, he threatened to remove another passenger for talking on the phone. I am a frequent Greyhound traveler, but after this traumatic experience, I am hesitant to board another bus. This incident has affected me so much that I am now on anxiety medication. I would appreciate compensation equivalent to the price of my ticket.

Hello, I am writing to address an issue with the recent ticket purchase I made for my son, Bernard Johnson. Yesterday, on 6/29/20, I was informed that he only needed the confirmation number and a password to board the bus in Pinellas Park, FL at 6:20PM. Unfortunately, when he arrived at 10:00PM, he was told the bus had arrived earlier at 9:45PM due to a delay. He was then instructed to return today, 6/30/20, at 6:20PM to collect his ticket, but upon arrival three hours early, he was informed that the ticket had expired. I am reaching out to request a reissuance of the ticket for Bernard Johnson, as I have already purchased it (Confirmation #[redacted]3, Password: johnson) but he was unable to use it. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you, Barbara G. [redacted]

During my recent Greyhound trip from Indianapolis, IN to Silver Spring, MD, I encountered an unpleasant situation at the Pittsburgh, PA station. I was denied boarding by a Greyhound manager (a black man without a name tag, possibly a supervisor) and was even escorted out of the terminal by the police. The manager made derogatory comments and insensitively mentioned that I would need to spend the night in Pittsburgh. This treatment was unexpected from a Greyhound representative. I am seeking a partial refund for my disrupted trip, which cost $[redacted] with confirmation number [redacted]. To continue my journey, I had to spend an extra $54 on an Amtrak ticket to Union Station. The manager's behavior was unacceptable as he physically barred me from boarding the bus, despite having a valid ticket scanned by the driver. This incident has left me greatly disappointed and I hope Greyhound addresses this matter promptly to ensure better customer service in the future.

I left Tampa, FL on July 8th headed to Atlantic City. I asked for a tag to identify my luggage but didn't receive one. When we changed buses, I wasn't allowed to switch my suitcase. We arrived in New York late, and my luggage was missing. I had to report it to customer service in New York, gave them my information, and was told they would resolve it within 72 hours. I am still waiting and haven't heard anything about my luggage. I hope they solve this quickly as I can't afford to buy more clothes - I lost clothing, gifts, and personal items. The service was poor, to say the least. I need this matter resolved promptly. Sincerely, Mr. Antonio G. Uriostegui.

My granddaughter and her boyfriend were put off the bus in a remote area. My granddaughter remained in the bus while her boyfriend went out to get some marijuana for his seizures. The driver noticed him and instructed them to gather their belongings and leave the bus. If the driver had been on time, this incident might not have occurred. According to my granddaughter, the delay leaving Las Vegas was due to an altercation between the driver and another passenger, leading to their removal. After departing Las Vegas, the bus had to turn back due to mechanical issues. If the driver had been punctual, my granddaughter and her boyfriend would have been home in time for his medication. I understand the driver's concern, but given the circumstances, my granddaughter's boyfriend tried to explain the situation, emphasizing the urgency of his medication. They had to arrange for an Uber to get home, arriving very late instead of the expected time. This situation needs to be addressed promptly. Thank you.

I have reached out multiple times with no response regarding unauthorized charges to my bank account by Greyhound employees. This led to my account being charged five times for a ticket that was no longer valid. Being on disability and with limited funds, I request a refund or credit for another ticket promptly. Your immediate attention to this matter would be greatly appreciated. Thank you, Robyn O. Sent from Yahoo Mail on Android Please acknowledge this as my second email regarding the issue. Thank you Sent from Yahoo Mail on Android To whom it may concern, I want to report unauthorized charges of $20 each made five times by Greyhound employees to my bank account without my consent. I never authorized these transactions. I expect a full refund for the unused ticket with confirmation number [redacted]2. I will involve my bank's fraud department if necessary. Your prompt resolution of this matter is requested. Sincerely, Robyn O. Sent from Yahoo Mail on Android

This is the third notice regarding the unauthorized charges on my bank account made by Greyhound employees. Despite multiple emails, I have not received a response. Due to these actions, my financial situation, as a person on disability with limited funds, has been severely impacted. I am requesting a refund or credit towards another ticket since the ticket for which the transactions were made is no longer valid. I urge for an immediate resolution to this matter. Thank you. - Robyn O. [redacted] from Yahoo Mail on Android ----- Please respond to my previous emails concerning the unauthorized charges on my bank account. Thank you. - Robyn O. [redacted] from Yahoo Mail on Android ----- To whom it may concern, I am addressing the unauthorized $20.00 charges made by Greyhound employees on my bank account without my consent. I demand a full refund for the ticket that was not utilized (Confirmation Number: [redacted]2). I am deeply disappointed by the treatment I have received and will involve my bank's fraud department in this matter. Thank you. Sincerely, Robyn O. [redacted] from Yahoo Mail on Android

To whom it may concern, I, D.N., am writing to report the unfortunate loss of my luggage from June 12th, [redacted] to August 19th, [redacted]. The missing items are two bags: a black Louis & Clark duffle bag, which contains my mother's ashes, and a yellow waterproof bag with bold black lettering. I have filed a claim at the Buffalo, New York location upon my arrival, but it has been more than 30 days since my luggage went missing. The bag number is FY468347, and the confirmation number is [redacted]7. It is crucial that my personal belongings, especially my mother's ashes, are returned promptly. Despite my efforts, I have not received any updates on the status of my claim. I am seeking guidance on how to proceed in resolving this matter and securing compensation for my significant loss, including potential legal action against the company responsible for losing my belongings. Sincerely, D.N.

My daughter was stranded in Oregon from California due to your bus breaking down with flat tires. My brother-in-law had to buy a train ticket, which we have proof of, to get her to Tacoma, Washington. She was supposed to arrive at 1:20 pm, but she had to wait for 8 hours outside with no bus available until 6 pm. I did not want my 23-year-old daughter sitting outside for 5 hours with riots and homeless camps across the street due to COVID. We paid to put her on a train. I am furious there was no social distancing on all the buses she traveled with Greyhound. They were not sanitized, and people were walking all over the buses while they were moving. This has been a horrible trip for my daughter, and I want compensation since I had to spend an additional $[redacted] for the train. You need to get your buses in order, especially during a pandemic.