Greyhound Customer Service Issues

Upon arriving in San Bernardino on September 1st at 8:20 instead of the scheduled 9:40, I discovered my checked luggage was missing and had been taken to another destination. Though promised it would arrive the next day, September 2nd, in San Bernardino, my luggage was then delivered to Los Angeles instead. Despite my attempts to reach supervisors and customer service, I have encountered unhelpful responses. I am perplexed as to why my baggage was rerouted when it was intended for my initial destination. I am eager to retrieve my belongings, but the lack of assistance is disheartening. The numbers I have called only led to dead ends, disconnected lines, or numbers that do not connect at all.

My spouse, Charles M Houck, used his Capital One credit card to purchase tickets on Tuesday, September 22, for my nephew, Ryan Richardson, and his girlfriend, Jessica Neese, to return to Lafayette, IN from Tupelo, MS. Due to difficult financial circumstances, we decided to help them even though we live week to week. I communicated the details to Ryan, informing him to pick up the tickets at the Tupelo bus stop for the scheduled departure at 2:40 pm under Schedule Number: GLI3861 with confirmation [redacted]4. Despite our efforts, Ryan messaged me today, September 22, at 1:30 pm, saying they found a place to stay in Tupelo and won't be traveling. Apparently, they chose to stay due to specific circumstances which we were not aware of. This turn of events has left us disappointed as we only wanted to ensure their safety. We are now faced with the non-refundable tickets costing us $[redacted].88. We are grateful for any assistance in this matter. Your understanding is greatly appreciated. Thank you. Regards, Charles Houck Phone: [redacted] [redacted] N Milligan Hill Rd Attica, IN [redacted]

I missed my bus this morning on 10/26/[redacted], traveling from Sarasota, Florida to Wheeling, West Virginia with an arrival time of 1:50 p.m. the next day. I purchased the ticket online but couldn't pick it up at the closed Greyhound station due to the pandemic. Greyhound customer service informed me I had to travel 60 miles to another terminal with less than 24 hours before my departure. I've missed a bus before and paid a $20 fee to reinstate my ticket within 3 days. Now, stuck away from home, I have no way back without this ticket. Hoping for a solution to get on the bus tomorrow at Sarasota, FL to Wheeling, WV. Thank you for your assistance. Sincerely, Mrs. K. [Redacted - Confirmation number: [redacted]4]

On February 28, [redacted], I was involved in an accident on a Greyhound bus in Baton Rouge. Despite providing my information to a lady on the bus who said someone would contact us, I never received any follow-up. I have tried to reach out several times to settle the matter with Greyhound's insurance but have not had any success. I have spoken to city police, Paris Police, and highway patrol, who confirmed no charges were filed for the accident on Highway 10 East. I ended up in the hospital on the same day and have my paperwork. I am now attempting to obtain a police report to proceed with contacting their insurance to resolve this issue. I believe the driver's actions were reckless, and I am eager to settle this quickly to move on from the incident. I can be reached at [redacted], and I hope to hear from the legal department or their insurance soon to address this matter. Thank you.

It has been 8 months since I last visited the chiropractor. I have been dealing with painting. I am looking to settle everything by selling with insurance coverage. I had called Baton Rouge, Louisiana, and the State Trooper office because they did not have an accident report on file, even though I witnessed the report being made. This situation seems like tampering with information. I know that resolving this will involve a significant amount of money due to medical treatments like therapy, pain management, and medication expenses. I am looking to have a fair agreement with the insurance company to ensure a smooth process for both parties involved. I am recording this conversation and would appreciate quick assistance in resolving this matter. I am not willing to sign any document until I speak with the insurance company. I am willing to cooperate but want to ensure fair treatment for both sides involved, including the truck and bus parties. My contact number is [redacted], and I am eager to discuss and settle this matter promptly.

I'm trying to locate my boyfriend's luggage. I've attempted contacting the Macon Georgia and Tallahassee stations multiple times but haven't received a response. My boyfriend has been without clothes since Friday. Additionally, due to the weather, are all trips canceled for today and tomorrow.

I purchased a round trip ticket from Harlingen, TX to Dallas, TX for $[redacted].97 using my debit card. The ticket was for Lupe P. Delgado, who unfortunately couldn't make the trip due to illness. When I bought the ticket, the employee at the bus station didn't inform me that it was nonrefundable. As an 82-year-old senior, I can't afford to lose this money as I need it for my bills. I believe it's unfair to not receive a refund for a trip that was never taken to Dallas. Please show some compassion and refund the full $[redacted].97. It would be the honest thing to do. By doing so, you wouldn't lose out because there are plenty of new customers who will continue to use Greyhound buses. Thank you.

Subject: Refund Request for Grayhound Bus Trip Dear Support Team, I am reaching out to address an issue regarding a $84 charge for a Grayhound bus trip that I was unable to take due to the cancellation of my event amidst the COVID-19 situation. Despite my attempts, customer service has declined to refund the amount, citing it was part of a promotion. However, considering the circumstances, I kindly request a refund rather than credit for a future trip. Options such as a check, cash, or even a gift card would be appreciated. Your prompt attention to this matter is greatly appreciated. Thank you for your understanding. Best regards, Ticket Confirmation # [redacted]

I urgently need assistance. My wife is currently stranded in Dallas after missing her connecting bus because of a late driver. This situation is completely unacceptable, and I need it resolved immediately. Please contact me as soon as possible to address this issue promptly. It's crucial to rectify this promptly, as this kind of service failure is not tolerable. Please reach out to me urgently. Thank you.

I bought a ticket from Sioux City, Iowa to return home to Fort Myers, Florida. I was extremely disappointed with the experience. When we arrived in Jackson, Mississippi, the manager informed us that the bus driver didn't show up. Consequently, we were delayed for 5 hours, causing us to miss our connecting bus in Atlanta. We were stuck there for another 5 hours before missing another connection in Orlando, Florida, where we had to wait for 12 hours. I am seeking a refund for this ordeal. The first ticket confirmation number is [redacted], and the second ticket number issued to me in Atlanta was [redacted].

Hello, I'm currently attempting to purchase two tickets online from New York to Philadelphia for next week. However, when I click the "pay" button, an error message appears indicating that my payment couldn't be processed. I am wondering if there are any technical issues Greyhound is experiencing or if there are any steps I can take to resolve this matter. Since I am booking from outside the US, I am unable to buy tickets in-person at the station and calling to make a purchase incurs additional fees and a $20 transaction fee that I prefer to avoid. Thank you.

I faced a significant issue with Greyhound during its final year of operations in Western Canada where my luggage went missing due to chaos and negligence, reflecting poorly on the company. Despite filling out and submitting a claim form and following up with countless phone calls, I received no compensation. Greyhound repeatedly claimed they had no record of my claim until I insisted on speaking with a supervisor. This lack of resolution indicates potential legal action is necessary, as Greyhound appears unwilling to reimburse even the promised $[redacted]. I have meticulously documented everything related to my lost baggage, including emails, ticket information, and the claim form. The time and effort I have invested into this problem are unacceptable. My full name is R.P. Wilkinson, and I reside at [redacted] Jason Place Road, Quesnel, B.C. Canada V2J4S7. This experience has been disappointing, especially considering my long history of positive interactions with Greyhound spanning five decades. Immediate compensation and a prompt response are essential at this point.

Thank you for allowing me to share my story. In March [redacted], I had a Greyhound bus trip planned to visit my husband in WV while temporarily residing in Michigan to assist my [redacted]-year-old mother. Due to COVID-19, I received an email voucher for the fare. During late summer, I used part of the voucher for a safe trip to WV to see my husband despite the pandemic. I was almost the only passenger on the bus. Originally, I planned to return on October 18, but my mother's injury required immediate travel back. I still have $88.38 left on my e-voucher. Uncertain about future travel, I contacted customer service. They recommended booking another trip by March, but I hesitate due to my mother's condition. I worry about potential trip changes or not needing a ticket in the future. I kindly request a refund of the remaining $88.38 given the circumstances. I appreciate your attention to my situation. Best regards, Chris H.

I lost my luggage while traveling from Manchester, TN to Toledo, OH. The bus departed late, and I had a tight connection in Nashville, TN. The bus driver from Manchester assured me he would take care of my luggage, which had my name, Corey Turner, my phone number [redacted], and email address [redacted]. Upon reaching Toledo, my luggage was missing. I have tried contacting the terminals and visited Toledo's terminal twice without success. I believe my luggage was left on the bus heading to St. Louis, MO. I have not heard from anyone regarding my lost luggage. My Manchester schedule number was GLl4702, and the Nashville schedule number was for Jan 31, [redacted]. The first suitcase is black, about 28-30 inches tall, and the second is purple, 22-24 inches tall. Please help me retrieve my belongings; I don't have any clothes or means to replace them. Contact me at [redacted] or email my mom at [redacted]. I urgently need assistance.

I have been attempting to apply for a Food Service position in Columbus, Ohio. Whenever I visit your establishment between 6:30 am to 9 pm, there is never anyone present. Despite speaking to Buck, the District Manager, who advised me to apply online, Carla, who was supposed to meet me yesterday, was not there. Even upon my return, the location remained closed. Seeing a hiring notification from Greyhound, I am eager to express my dedication and reliability. I live nearby and am enthusiastic about the opportunity. Please consider my application promptly. Sincerely, T.J. Bruseau February 5, [redacted], 11:47 am CST

I am seeking assistance from Greyhound customer service regarding a refund for two canceled tickets. After the company canceled my trips twice, I had to arrange alternative transportation to avoid further hotel expenses. I reached out via email but have had no response. I provided the details in an email to the company, explaining the situation and requesting a refund of $[redacted].98. The tickets were purchased for Tania L. Benutti and Guadalupe H. The refund can be processed back to the original card ending in [redacted]. The confirmation numbers for the canceled trips are [redacted]9 for 01/26 and [redacted]2 for 01/27. Any assistance would be greatly appreciated.

I am a 68-year-old who recently rode on Greyhound for the first time in over 20 years. Despite no issues on the bus itself, I found buying a ticket to be quite challenging. On February 10, [redacted], I arrived at the station at 7:00 for a 7:35 departure, only to encounter confusion with the new procedures. When the bus arrived, I stepped away briefly to smoke a cigarette, and upon my return, the driver left without me, which was quite shocking. I was unaware of all the recent changes and rules when I booked my ticket online, and the lack of information from customer service was disappointing. This experience marred what was supposed to be my first vacation in years, with rude drivers adding to the negative impression. I would not recommend Greyhound to others based on my recent trip.

There is a young lady involved in illegal activities with Greyhound customers. She pretends to have been robbed to get money for trips. She went to Austin to meet a stranger, but actually went to San Antonio and is now requesting help and money. Her name is Isabella, no tattoos, and her phone number is [redacted]. Please contact her to inform her that there is a ticket for her at the bus station. Be cautious as she carries drugs, alcohol, and cigarettes and is not yet 20 years old. She mentions having warrants in other states and has created dangerous situations for individuals who refuse to help her.

I am Lonnie P., Confirmation # [redacted]2. I have been trying unsuccessfully to reach an agent since February 18, [redacted]. On the night before my trip, I found out I was exposed to Covid-19. I followed CDC safety protocols and tried to contact the station manager and local Durham station for help but was directed to customer service feedback. I did not travel to avoid risking exposing others to Covid-19. I am requesting reimbursement for my unused ticket. I hope this matter can be addressed promptly. Contact Email: [redacted]

Hello, I traveled with my daughter and 19-month-old from Las Vegas to Sanysidro. We bought tickets where an agent in Las Vegas mentioned my grandson could ride for free. However, upon boarding, the driver insisted we purchase a ticket for my grandson. Despite the unfair situation, we paid the extra fee and my grandson traveled on my daughter's lap to Los Angeles. I was disappointed by the driver's behavior and the discrepancy with the policy for children under 2. I request a refund for the additional fare paid.