The following are issues that customers reported to GetHuman about Greyhound customer service, archive #25. It includes a selection of 20 issue(s) reported April 8, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My fiancée, Heather D., was traveling on a Greyhound bus from Birmingham, Alabama to Columbus, Ohio. The bus unexpectedly left her behind during a scheduled stop in Louisville, Kentucky. Greyhound's customer service was unhelpful when we contacted them for assistance. Despite explaining the situation, the supervisor insisted it was Heather's fault for disembarking at a non-designated stop. We were instructed she needed to find her way to Louisville to catch another bus. Unfortunately, there are no available rideshare drivers in the area, and we lack the funds to arrange alternative transportation for her. Heather is currently stranded without a clear way to reach a Greyhound station.
Reported by GetHuman5936570 on jeudi 8 avril 2021 12:38
I purchased a ticket on Friday, 4/9/[redacted], for a bus from Memphis to Richmond, VA leaving Memphis at 1:05 pm to be with my children due to the death of their mother. Unfortunately, I was unable to board the bus as it was overbooked by 22 people. Ms. Tangela, the agent, mentioned another driver would come in an hour and a half, but no bus arrived. A supervisor named Mr. Reginal, who arrived later, sorted out the issue after three hours of delay. The bus finally departed at 6 pm, with a stop in Nashville. Upon reaching Nashville, despite having a ticket straight through to Richmond, I was informed of a 12-hour wait for my connecting bus, causing frustration and disappointment. Eventually, I had to ask my wife, who drove three hours, to pick me up due to this stressful experience. I am seeking a full refund for the ticket, compensation for my wife's time and expenses, and reimbursement for a Delta airline ticket booked to reach my grieving family. I have lodged complaints with BBB and the Bureau of Transportation for a thorough investigation into the service quality provided by Greyhound. Thank you, Craig B. [redacted]
Reported by GetHuman5948115 on dimanche 11 avril 2021 19:30
On March 25, I traveled from Tyler, TX to visit my daughter in Winston Salem, NC. When I reached Charlotte, NC, the Greyhound bus driver instructed me to tag my suitcase. I followed the process as directed, but upon arrival in Winston Salem, my black suitcase with wheels and a pull-up handle was missing. Despite filling out a lost baggage form ([redacted]6) on March 27, Greyhound has been unhelpful, placing blame on me for the missing bag. I urgently need my belongings as I've been relying on my daughter's clothes. Any assistance in resolving this issue with Greyhound would be greatly appreciated. Thank you, Jacqueline Britton.
Reported by GetHuman5976391 on lundi 19 avril 2021 13:08
A friend booked me a Greyhound bus ticket for last evening at 8 or 8:15 pm, but it was a last-minute decision and I didn't have enough time to prepare before heading to the station. After trying the regular customer service number with no response, I searched for Greyhound's tech support number online and called. The representative quickly identified an issue with my last name due to a misspelling by my friend. We corrected the name and rescheduled the trip to depart at 8:35 am this morning from Denver to Bald Knob, AR. Upon returning home, I attempted to retrieve my ticket through the Greyhound website without success. Given my past positive experience with the website, I am reaching out for assistance. I am hoping you can confirm whether I have a ticket by providing my name, Heather Holder, and my confirmation number. I would appreciate any help you can offer.
Reported by GetHuman6019592 on samedi 1 mai 2021 09:00
My wife and son traveled to Las Vegas on Sunday the 25th and are returning today. They departed from Anaheim at 8:05 AM and are scheduled to arrive in Las Vegas at 2:15 PM on Greyhound schedule #GLI6002 leaving on Sunday, boarding at 7:45 AM. They are returning on schedule #GLI6027 departing Las Vegas at 11:20 AM and arriving in Los Angeles at 5:30 PM. Greyhound boards up to 20 minutes before departure time. Passengers with extra luggage should get tags for under the bus bags. Face coverings are required onboard and at stations. For assistance, call [redacted]. Seating is without regard to personal attributes. Please refer to terms at ZZZ.greyhound.com..arange.
Reported by GetHuman6027454 on lundi 3 mai 2021 20:09
To whom it may concern, my first bus broke down on the way from Phoenix to Dallas, leaving us stranded for 3 hours until a replacement bus arrived. Upon reaching Dallas, we faced a 6-hour layover for the next bus. The return journey from Oklahoma City to Phoenix was even worse as our bus had issues with DEF Fluid, causing it to drive at a slow pace for over an hour. Eventually, the bus broke down, and we waited another hour for a replacement. During the chaos, the bus driver stopped abruptly on a banked curve, impacting my knees, which are already sensitive due to my bad legs. I needed to sit in the handicap seat on the new bus due to my condition, but the driver yelled at me. This entire experience was a disaster, and I am seeking a refund for these problematic journeys. The first leg, from Phoenix to Dallas, was under Schedule [redacted], with my confirmation numbers being [redacted] and [redacted] for me and my son, respectively.
Reported by GetHuman6045071 on samedi 8 mai 2021 00:10
We have been attempting all day to print my boyfriend's tickets at home. This is the ticket type we selected for his trip from Lincoln, Nebraska to Moses Lake, Washington. His bus is set to depart in less than nine hours at 4:25 a.m. from Lincoln, Nebraska. Despite trying various devices like computers, phones, and tablets, we continue to encounter an error message when trying to print the tickets. The representatives I spoke with online were unable to resolve the issue and advised me to attempt printing from different computers. Despite providing the confirmation number, the traveler's details, and trip information, we are still struggling to get assistance.
Reported by GetHuman5238017 on dimanche 23 mai 2021 01:29
I bought tickets from Hobbs, NM to Kansas City, MO for me and my partner. We are seniors and disabled with reading difficulties. We mistakenly thought the bus was at 1:30 PM today, missing the 1:30 AM bus. Now we're stranded in Kansas City, MO, being asked by Greyhound to pay an additional $40 to change our return to Hobbs, NM. We are on a fixed income and cannot afford this extra charge. We urge you to waive this fee as we are already facing financial constraints and just wanted a round-trip ticket to ensure we could get back home. It feels unjust to treat senior citizens and disabled individuals this way, especially during the COVID-19 pandemic, exposing them to health risks. We were attending a family funeral and, despite the risks, chose to be with our loved ones. Please consider waiving this fee for Theodore and Pamela P. at the Kansas City, MO Greyhound station. The next bus to Hobbs, NM leaves at 1:30 AM. Please contact Theodore P. at [redacted]. We hope for your understanding and assistance in this matter. Thank you.
Reported by GetHuman6107602 on lundi 24 mai 2021 21:54
I traveled on Greyhound from San Antonio to Albuquerque on Wed, June 16. When we stopped in Wichita Falls, Texas for a brief break, I noticed people smoking near the bus. I quickly got off to grab water for my diabetic pills, leaving my suitcase behind. Within minutes, the bus left without me. Despite contacting Greyhound through the helpful manager at Loves, they were unable to assist. Eventually, after a challenging 8-hour wait, another bus arrived. Unfortunately, I collapsed and though an ambulance came, I declined to not miss the next bus. Landing in Lubbock, I waited with others for the journey to continue. Now, I am desperate to retrieve my two untagged pieces of luggage - a black duffle bag and an attaché case containing vital documents like birth certificates and important personal items. How can I recover them? My confirmation number is [redacted]. You can reach me at [redacted]. - Jerry R. M.
Reported by GetHuman6222923 on samedi 19 juin 2021 19:30
Hello,
I wanted to share my recent experience with a customer service issue. My mother reached out on the evening of June 31 to inquire about ticket prices for a flight from San Diego to Portland for July 1. Unfortunately, instead of just providing information, they charged her card $[redacted], followed by two more charges of $[redacted].99 and $85.99. My mom is an elder living on disability with a fixed income of $[redacted] a month. Despite various attempts to resolve this with their customer service, we have faced unhelpful and dismissive responses including being hung up on. The most concerning part is that she was not even given a ticket or a confirmation number. I am planning to escalate this issue by reporting to the Better Business Bureau due to what I perceive to be elder abuse from their representatives. This situation is unacceptable, and based on similar complaints, it seems to be a recurring problem that requires immediate attention. Thank you.
Reported by GetHuman6286994 on vendredi 2 juillet 2021 22:06
I recently bought a ticket to Erie, Pennsylvania for July 10th. My fiance, a Brigadier General in the US Army stationed in Kabul, Afghanistan, is planning to surprise me by coming home on leave to propose. I wish the agent who sold me the ticket had been more transparent about its details. If I had known, I would have chosen a more flexible option. Now, I'm considering changing the date, but I'm uncertain as my Pennsylvania friends' availability is unknown. The airline representative mentioned an additional $30 fee for changing the date, which I find unjust. If I had been properly informed about my ticket, I would have opted for flexibility due to unexpected circumstances that might arise.
Reported by GetHuman-eaganke on lundi 12 juillet 2021 12:40
On October 2, [redacted], at the Memphis, Tennessee terminal, our luggage disappeared while we were traveling with Greyhound. The bags, which were essential to our journey due to our disabilities, had distinctive tags. Despite being instructed by Greyhound staff not to handle our luggage, upon reboarding, we were directed to a different bus, and our belongings vanished. These bags contained over $10,[redacted] worth of irreplaceable items as we were relocating. Thus far, Greyhound has not offered compensation or made any efforts to locate our missing luggage. Legal action is being pursued, but we sincerely hope for a prompt resolution or the return of our belongings.
Reported by GetHuman6335121 on mercredi 14 juillet 2021 18:28
I purchased 2 tickets for over $[redacted] from Jacksonville, NC to St. Louis, MO. Being new to bus travel, I was surprised when my 1:35pm bus was unexpectedly 4 hours late, causing me to miss all my connections. I had to reschedule for the next day and pay a $20 rebooking fee. I also had to cover the cost of an overnight hotel stay. The behavior of the driver towards passengers was disappointing, and when I contacted customer service, they advised me the tickets are non-refundable due to their policy. This journey has been my most unpleasant travel experience to date.
Reported by GetHuman6336574 on mercredi 14 juillet 2021 23:36
I purchased a ticket from Tampa, FL for a 1:50 PM departure to Houston, Texas with a main arrival time of 5:55 PM. There was a bus change in Orlando, FL with a 2-hour layover. Upon starting my trip, I realized my walker on wheels was loaded, and I needed to take my medication. I remained awake throughout the journey to stay alert. Near Lafayette, the bus driver announced if anyone was heading to Beaumont, Texas, to which no one responded. Upon reaching Lafayette where the station was closed, the driver and I took a break. She decided to continue directly to Beaumont as others were asleep. Due to my pain and medical conditions, I inquired about the distance to Beaumont. The driver assured me it was far, and I mentioned not taking my meds yet. Subsequently, I woke up in a hospital with IVs, disoriented about my whereabouts. Despite my family looking for me at the bus station, they were misinformed, leading to a police search. I eventually located my phone, had bruises, and a lung injury, requiring a visit to the emergency room in Spring, Texas. I am requesting a full refund for my ticket with confirmation #[redacted] and a fee, or else I will seek legal action and notify the public about my experience with Greyhound Bus. I have also contacted Greyhound's corporate office, and you can expect an email from them. Thank you for your attention.
Reported by GetHuman6345322 on vendredi 16 juillet 2021 21:16
I bought a bus ticket for my fiance from Wallace, North Carolina to Roanoke, Virginia. The initial ticket cost was $[redacted], but I had a $47 credit from Greyhound that I used, bringing the payment down to $[redacted]. After making the payment, I received a confirmation number for my fiance's trip on July 23, [redacted]. However, I noticed that my account was charged an extra $[redacted]. Looking at my bank statement, I realized I was charged twice for $[redacted] when it should have only been one payment for one ticket. I need a refund for the duplicate charge. I reached out to Greyhound, and they instructed me to contact customer service via email for assistance. My name is Tommy Woods, and you can reach me at [redacted]. I urgently need this issue resolved as soon as possible since the extra charge has impacted my funds for supporting my children. Thank you.
Reported by GetHuman6370749 on vendredi 23 juillet 2021 16:00
Hello, my name is Tommy Woods. I bought a bus ticket from Wallace, North Carolina to Roanoke, Virginia for my fiancee, Kathy Aiello, last night. The original ticket was $[redacted], but I had a $47 credit from Greyhound that I used, lowering my payment to $[redacted]. After I confirmed the purchase and received a confirmation number, I checked my bank statement today and noticed I was charged an extra $[redacted] without authorization. I am requesting a refund for the duplicate charge as it was for the same ticket and passenger. This situation has left me in a difficult spot financially as those were my only funds for the week to support my children. I urgently need your assistance to resolve this issue promptly. Thank you for your help. You can contact me at [redacted] or through email at [redacted]
Reported by GetHuman6370749 on vendredi 23 juillet 2021 16:04
My original departure time was scheduled for 2 p.m., but I was informed that the bus was sold out. However, they later removed two individuals from the schedule, leaving two available seats. Despite paying over $[redacted] for my ticket, I was informed that my bus would not arrive until 7:05 p.m. This time was later changed to 11:30 p.m., and finally, the bus arrived at 1:17 a.m. after more than 13 hours of waiting at the station. The overall experience was disappointing as the facilities were unclean, as evidenced by photos I have taken. Additionally, there was an unsettling incident where I was followed by an individual back into the building around 8 p.m. I am requesting a full refund for my trip due to these circumstances.
Reported by GetHuman6373497 on samedi 24 juillet 2021 13:27
I am disappointed with the unprofessional service I have received. Being delayed due to a lack of drivers is unacceptable. I paid $[redacted] for this trip and have been waiting for hours for the bus. The journey from Atlanta to Louisville should take 12 hours, and the need to switch drivers in Louisville was known in advance. I don't understand why we had to wait an additional 2 hours for another driver when this could have been planned better. Greyhound's service is incredibly poor, and the way customers are treated is appalling. I demand a refund as I no longer want to continue with this trip. My plans have been severely disrupted, including missing the birth of my son. The refund needs to be processed promptly.
Reported by GetHuman6399461 on samedi 31 juillet 2021 08:51
I, D. Bradford, travelled from Long Beach, CA on bus #[redacted] at 4:36 PM on July 27th and arrived in Los Angeles at 5:15 PM. Subsequently, I departed from Los Angeles on bus #[redacted] at 6:55 PM and reached San Bernardino at 8:35 PM. Regrettably, I was removed from the bus due to an alleged violation of the smoking policy and left without my luggage. I received a new ticket for bus #[redacted] in Phoenix and was given a tracking number for my suitcase with a black stain. Despite numerous calls to disconnected numbers and unresponsive employees, I have been unable to locate my luggage which contains various items including clothing and personal belongings. I am distressed by the situation and seek assistance in filing a formal complaint and recovering my luggage promptly.
Reported by GetHuman6405073 on lundi 2 août 2021 02:07
I traveled with Greyhound on August 1st to August 2nd. As a special needs passenger, relying on oxygen and walking with a limp, I was promised assistance by Greyhound when I bought my ticket. Despite these assurances, the experience was disheartening. The bus drivers were unhelpful and treated me poorly, leading to an emotional response. I had to manage my oxygen and luggage alone, feeling mistreated and neglected. The first driver in Las Vegas was particularly rude, prioritizing others and causing distress. This treatment on the journey to Los Angeles upset me greatly. I hope to be contacted regarding this matter.
Reported by GetHuman-lilbarba on mercredi 4 août 2021 02:41