Greyhound Customer Service Issues

As a passenger on a recent trip to Philadelphia, I encountered an issue regarding driver identification on the bus. When I asked to see the driver's identification, they informed me that the company does not provide employee IDs. I found this hard to believe for a company like Greyhound. Upon further inquiry at the station, another worker confirmed that indeed, no IDs are issued to employees. This lack of identification raises serious safety and security concerns for me. Without proper identification, it is challenging to trust that the person behind the wheel is an authorized Greyhound employee. This situation opens up the possibility for unauthorized individuals to operate buses, putting passengers at risk. To address this issue, I strongly urge the company to implement a system where all employees, especially bus drivers, are issued photo IDs. These IDs should be prominently displayed so passengers can easily verify the identity of the driver. It is crucial for the safety and peace of mind of travelers like myself that Greyhound takes the necessary steps to ensure proper identification for all employees.

I am disappointed by the state of the women's bathroom at the Richmond, VA bus terminal. The conditions are unsanitary with wet tissue paper on the floor, broken toilet paper holders, lack of paper towels, and non-functioning hand dryers for months. The custodial staff is not keeping the bathroom clean or addressing maintenance issues adequately. I visit this station weekly on Fridays and urge the management to address these concerns promptly.

While traveling on a Greyhound bus from New York to Providence, RI, I encountered an issue where the bus left without me while I went to grab some breakfast in Bridgeport, CT. Despite informing the bus driver of my short absence, the bus departed with all my belongings onboard. Following the guidance of a representative at the next stop, I took a train to New Haven where my belongings were removed from the bus prior to its departure. To reunite with my possessions, I incurred additional expenses, including a $56 Uber trip to New London. My primary request is for a refund of the ticket to address the inconvenience faced during this journey.

Subject: Disappointing Experience with Greyhound Travel - Help Needed Dear Concerned Party, I wanted to share my recent travel ordeal with Greyhound, which has left me extremely dissatisfied. I had a reservation (#[redacted]) for a bus trip from McMaster University Hamilton, ON to Detroit, MI on December 17, [redacted]. Despite adverse weather conditions, the bus was supposed to depart at 11:55 AM. Unfortunately, it arrived late at 12:00 PM, waited momentarily, and left without allowing me on board even after signaling the driver. Subsequently, I was forced to take a cab to London, ON in order to catch my connecting bus to Detroit. Throughout this stressful experience, my attempts to contact Greyhound customer service were of no help as I was abruptly disconnected multiple times. I provided the cab receipt and call logs as proof of my situation. Upon reaching London, I received no assistance from Greyhound staff, compounding my frustration. This being my initial encounter with Greyhound, the lack of customer service and professionalism was appalling. I urge Greyhound to resolve this matter promptly and provide appropriate compensation. My expectations include addressing the incident, explaining staff inadequacies, and compensating me for the distress I endured. Sincerely, Vedika M.

To whom it may concern, I would like to address an issue with my recent booking. I reserved a ticket for a departure from Buffalo Airport on Friday, December 20, [redacted], at 11:30pm. Currently, I am still at the airport waiting for transportation. According to the ticket instructions, I arrived at the bus stop at 11:00pm, as it was recommended to be there at least 20 minutes early. I have been waiting outside in the cold since then. Despite trying to contact customer service, my calls have gone unanswered. I have been on hold listening to elevator music without any response. My confirmation number is [redacted]7, and the schedule number is GLI4184. The ticket mentioned that I would receive an emailed copy, but I have not received it yet. I would appreciate an explanation for this situation as I expected better service from an international company.

I bought a ticket for a trip to Cleveland, Ohio, for my nephew and me because I can't travel alone. Unfortunately, my nephew had emergency surgery and can't use the ticket. I asked to change the first name on the ticket to my sister's, offering to pay extra. However, the quoted price was more than double what I paid initially. I really need these tickets at the time I booked, but I haven't received any assistance. I'm very confused as to why changing a first name on an e-ticket seems to be so difficult.

Around 10:55, the luggage handler returned with unfortunate news that the bus would not arrive until 2 a.m., which I found unreasonable. Unable to endure waiting in the rain until 2 a.m., I opted to go back across the street and sit on a bench. The kind luggage handler offered to assist me in carrying my belongings to the bench. After enduring the cold and rain for two hours, I requested assistance to move everything back when the bus was supposedly 15 minutes away. Standing outside for another 10 minutes while they discussed, I appealed to the baggage handler, expressing my discomfort due to a back issue and eventually boarded the bus. I requested handicap seating due to my condition. Although there was confusion with seating arrangements, with the driver sitting in two seats initially, it was eventually resolved. Sadly, the ordeal left me with aching knees and a soaked luggage, making this journey a terrible experience. I vowed not to travel through Oregon again and swore off trips through Washington as well.

I was planning to use my laptop, only to find out that it doesn't work after being left out in the wind and rain in Oregon for hours due to Greyhound's lack of a bus shelter or station. Not only did Greyhound put me at risk in a dark, deserted area, but they also damaged my new luggage purchased a few weeks ago.

On September 20th, I was traveling with Greyhound when my luggage, the American Pop, went missing. I waited until December to reach out again. In September, I visited the Allentown PA bus station to file a complaint and provide my ID for the lost luggage claim. They told me to be at their office by September 25th. However, when I called the office, they claimed they never received the paperwork. Despite my efforts, the bus station staff seem unhelpful and unwilling to compensate me. I am now considering seeking legal advice for this matter.

I traveled with Greyhound on September 20, [redacted]. When I arrived at the bus station, my luggage was missing. I filed a report at the station and also contacted the corporate office, but I have yet to receive any resolution. It is now December 20th, and despite making several calls for compensation, I am consistently told to fill out another form. I believe this shouldn't be necessary as the bus station directed me to the corporate office where my luggage was lost.

My friend and I have traveled on Greyhound more than twice. We're both almost 17 years old but were able to travel alone in the past. Today, on my trip to Los Angeles, the bus driver said I couldn't board because I'm not old enough to travel solo. This doesn't make sense to me as I've traveled alone before, like last month to San Francisco without any issues. Now I've missed the bus to see my family, and I'm an international student without family here. I'm not sure what to do next. Please assist me with this problem.

My friend and I have traveled on Greyhound more than a few times. We both had almost **, but we had no problems during our previous trips. Today, when I was going to Los Angeles, the bus driver told me I'm not old enough to travel alone. I don't understand why I've been allowed to travel before, as just last month, I took a trip to San Francisco with no issues. Now I missed the bus to see my family. Being an international student with no family here, I'm unsure of what to do next. Can I get a refund for my ticket, please?

My friend and I have traveled on Greyhound many times. We both almost missed the bus today when the driver said I am too young to travel alone. I am confused because I have traveled alone before without any issues, like last month when I went to San Francisco. Now I have missed my trip to see my family. As an international student without parents here, I am unsure what to do next. Any help would be appreciated.

Upon reaching our next stop safely, I approached the driver about the malfunctioning handicap seats before new passengers boarded. Two foreign women had unknowingly triggered the seat in front of me to crush my legs every time the driver accelerated. All the seats were sliding, making me feel nauseous. I had to ask the driver to fix the seat, but he rudely yelled that he didn't care in front of everyone. After leaving for ten minutes, he returned, briefly fixed the seat, yelled at me again, and demanded I move. It was an unpleasant experience considering I work in customer service and was also trying to help women who couldn't speak English.

I paid $63.00 for my ticket. My scheduled departure from Jacksonville was at 9:35 AM. However, the bus was full, so I was asked to switch buses, which was not what I paid for. I missed my connecting bus from Orlando to Ft. Lauderdale, making me late for work and risking my job. Adding to the discomfort, my pregnant friend vomited due to the lack of air conditioning. The temperature inside the bus is unbearable, feeling like a hot sauna. I am drenched in sweat, finding this treatment completely unacceptable.

I purchased a $63.00 ticket to depart from Jacksonville at 9:35 AM. Unfortunately, the bus was overbooked, and I was forced to switch buses, which was not the service I paid for. As a result, I missed my connecting bus from Orlando to Ft. Lauderdale. This delay has made me late for work, and there is a possibility I could lose my job. To make matters worse, my pregnant friend vomited on the bus, the air conditioning is not working, and the heat inside is unbearable. I am soaked in sweat, and this entire experience is completely unacceptable. Currently, I am still on the bus.

I am traveling from Marietta to Tifton, Georgia. On my stop in Atlanta, I proceeded to use the bathroom and unfortunately slipped on the wet and slippery floor. Three ladies had to assist me in getting up. I reported the incident to an attendant named Patrice on the bus. She took a photo of my ticket information and mentioned she would report it. I am still traveling as I write this, and my left knee, lower back, and hip are hurting. I plan to see a physician as soon as I reach my destination in Waycross, Georgia. One of the ladies who helped me off the floor also has information about the fall. Thank you for any advice you can offer. My name is Rosalind Royal, and I can be reached at [redacted]. My travel date was 12/29/[redacted]. I am 75 years old and too experienced to be experiencing falls like this.

I checked my bag in Houston, Texas on December 26th, [redacted] at 6:00 pm. The bus departed for San Antonio at 7:45 pm and arrived at 11:15 pm. When I got off the bus, the driver pointed out a group of bags, indicating they were all from San Antonio. I mistakenly grabbed what I thought was my bag. It wasn't until I got home, a 10-minute drive, that I realized it wasn't mine. The next day, Friday, December 27th, the person who had my bag contacted me. He had turned it in at the baggage claim in Laredo. I then went to the San Antonio downtown station to turn in his bag, and they assured me mine would be returned as well. I called the Laredo station, confirming it was sent back. However, on Monday, they claimed my bag wasn't there. Frustrated, I filed a claim on Tuesday morning.

Dear Concerned Party, On December 23, [redacted], I departed from Miami at 5:00 AM heading to NYC with my 20-month-old baby. My confirmation number was [redacted]9. We left our stop in North Carolina at 3:42 AM, later than scheduled. By 5:13 AM, our driver made an unexpected stop at a rest area, citing a broken chair and faulty window wipers due to the rain. Despite an assurance of a replacement bus in an hour and 36 minutes, we ended up waiting over seven hours until 12:47 PM before transferring to another bus. The prolonged delay with a crying baby was incredibly challenging. The driver's lack of effort and communication aggravated the situation, particularly when passengers sought updates during our extended roadside wait. Attempts to reach customer service were mostly unsuccessful, aside from one passenger managing to speak with someone but facing poor treatment. The experience was distressing, raising doubts about taking Greyhound for my return trip to Miami.

Hello, I am reaching out about a friend whose sister recently passed away. He is currently in Sweetwater, Tennessee, traveling with his dog Cora. He needs to make it back to Connecticut urgently to arrange his sister's funeral. He has the funds for transportation but needs assistance finding a way back swiftly. The sudden loss of his sister has left him in a desperate situation. If anyone knows of a means for him to return home as soon as possible with his dog, Cora, please provide any information promptly. We are incredibly grateful for any help you can offer today. If the option to travel by bus with the dog is available, please share the details of the nearest bus terminal and the cost associated. Alternatively, if there are other transportation methods such as truckers or trains, any guidance on that front would also be greatly appreciated. Please contact me urgently at [redacted] Thank you sincerely, Carol Murphy Monroe.