Green Dot Customer Service Issues

Hello, my name is Michelle Kaarlie. This year, I had my taxes direct deposited through TurboTax onto a card. However, I discovered that the deposit went to my old stolen card from last year. After canceling and requesting the deposit be made to my new card, the new card went missing. I was informed that all cards were canceled, and a paper check would be sent after I provided proof of my identity, which I did 8 weeks ago. I am concerned about the status of my $[redacted] deposit, minus tax preparation fees and card replacement charges. The IRS indicated they mailed the check to you on March 6th. I can be reached at [redacted] or via email at [redacted] My current address is [redacted] Fairview Street, Apt 1-18 (previously Alt. 71-21 but now 71-18). I appreciate your attention to this matter and hope to hear from you soon. Sincerely, M. Kaarlie.

Unfortunately, my purse was stolen on April 26th or 27th at a casino. My phone, along with my account details, was in the purse, and thieves managed to transfer money to a card found in my wallet. I reported the incident to casino security, but the surveillance footage only captured the getaway car. Without money, ID, or a phone, this situation has been a nightmare. I want Green Dot to refund the unauthorized transaction.

I need to update my email and new cell number in order to access my account. I've been unable to do this online and fear I may have lost my $[redacted] award. Despite my repeated attempts to seek help and update my information, I feel I have been treated unfairly. If this issue is not resolved promptly, I am considering ending my business with your company. I have ensured I am inputting the correct information, but I am unable to verify it due to my new contact details. After weeks of unsuccessful calls, I am disappointed with the lack of response. I may escalate this matter to the Better Business Bureau.

I had previously reached out with this concern and received no response for weeks. I am frustrated that I am unable to update my account information to reflect my new phone number and email address, resulting in missing out on a $[redacted] rewards bonus. I suspect I have been scammed since I am unable to get any assistance from your company either through phone support or online instructions that are not effective. I am left with no choice but to escalate this matter to the Better Business Bureau and seek legal representation. Your lack of responsiveness and unhelpful online resources have left me deeply dissatisfied with the service provided.

On April 25th, [redacted], my spouse and I had our tax return deposited, but GreenDot placed a hold on the account. I've submitted copies of our government IDs, Social Security cards, birth certificates, and all documents provided by H&R Block. Additionally, I sent them a valid piece of mail from the IRS with the requested address, yet the account remains blocked. Now, as of May 9, [redacted], they are requesting a pay stub. Both the IRS and H&R Block only provided me with a trace number, as the process was electronic. Despite providing this information to the GreenDot team, they still claim it's insufficient. They deducted their monthly fee on May 1, [redacted], but continue to deny me access. Prior to the tax return deposit, I had nearly a thousand dollars stored on the card and had been using it regularly.

I am unable to access my funds. I have $[redacted].68 on my card for bill payments, but I cannot retrieve the money. When I returned to Walmart, they couldn't access the funds. I tried contacting customer service on the card and online, but I couldn't reach a live representative. I have been a cardholder for a long time and have never faced this issue before. I urgently need this matter resolved and my funds released. I prefer speaking to a customer service agent over the phone and not via email. The monthly fee has been deducted, so I am confused why I cannot access my money.

I submitted my federal income tax information to be deposited onto a Green Dot card, but I mistakenly wrote the wrong street name due to autocorrect. I have been trying to update this error since February, providing various documents like my driver's license, pay stubs, and state return as proof of my correct address. The address listed with Green Dot is incorrect and my money was returned as a result. The correct address should be "[redacted] GUM springs rd, Little Rock AR [redacted]." I feel frustrated as I am unable to access my funds. If Green Dot cannot send the card to the correct address, I ask that they return the money to the IRS. I am at a loss on what to do next and would appreciate any assistance in resolving this issue.

I applied to have my federal income tax placed on a Green Dot card and sent to my address. I accidentally misspelled my street name to "Geyer" instead of "Gum." Even though I have provided correct information multiple times, the address update requests are not accepted. I have tried sending photos of my driver's license, pay stubs, and state tax return to prove my address. The correct address is "**** Gum Springs Rd, Little Rock, AR *****." Please assist with updating the address on file or return the funds to the IRS. I am eager to resolve this issue promptly.

I am experiencing a frustrating situation with my Walmart card that has expired. Despite numerous attempts over two months and many phone calls to both Walmart and corporate offices, I have not received a replacement card. As a person with disabilities relying on direct deposit for my disability checks, the inability to access my last three payments due to a zip code discrepancy has caused significant distress. Despite providing various zip codes, the issue remains unresolved, leading me to the brink of eviction for being unable to pay rent. The treatment received from Walmart staff has been unhelpful and dismissive, adding to the distress of the situation. I urgently need assistance as I have no funds and face homelessness if this issue persists unresolved. Your prompt attention to this matter is greatly appreciated.

To whomever at GreenDot can assist, I kindly request a refund of the $75 hold placed on Double Quick on May 5th in Marianna, Arkansas, on account number [redacted]******. My phone number is [redacted]. I have been patiently waiting for 6 days. After contacting Double Quick's corporate office, they mentioned GreenDot is responsible for the delay. I have made multiple calls where GreenDot representatives assured me the refund would be processed promptly, yet it has not reflected in my account. I am frustrated by the lack of transparency and customer service. The $75 is essential for providing food for my 10-month-old daughter. Please contact me at [redacted] to explain the delay and ensure the refund is processed. Your prompt response is appreciated to avoid legal intervention by my family member who is a lawyer.

I recently received a new credit card that I promptly activated upon receiving it in the mail. However, I am facing issues using the card to place an order on Amazon Prime. Despite trying to order a tablet, my card continues to decline the transaction. Amazon customer service suggested reaching out to you for assistance in resolving this matter. I would appreciate it if you could help ensure that my card is able to successfully complete the purchase on Amazon Prime.

After 45 days, my dispute was denied, which I find unfair. I am seeking for the dispute to be reopened and further investigated until my money is refunded. The tax preparer, Krysta Reliford from United Tax Agency, failed to provide me with the temporary card for my tax refund. She activated the card without my consent and spent $3,[redacted].10. I reported this to Greendot and filed a police report. Detective Kevin Smillie from the Mesquite Police Department investigated the matter, confirming that Krysta activated my card and made unauthorized transactions. For assistance, please contact Detective Smillie at [redacted] or [redacted] I am also sending a written letter to the dispute office with supporting documents to pursue charges against Krysta Reliford.

Hello, I recently acquired a new Green Dot card and have been enjoying using it until today. I loaded $50 onto a MoneyPak card for my wife in prison, only to realize that something was amiss when I couldn't access the money. Despite hours of trying to resolve the issue by calling customer service, I encountered a unhelpful representative. They informed me that I had created a MoneyPak account back in [redacted], but I can't recall the associated phone number or email. The representative couldn't offer any assistance without this information, leaving me unable to access my funds. I had hoped to create a new account with my new Green Dot card, but it seems impossible without my old account details. I'm reaching out for any guidance on how to retrieve the necessary information to access my funds and complete the transaction for which the card was intended. Please assist me with this matter.

I visited the AT&T corporate store in Elmhurst, Illinois, where an employee took $60 off my prepaid card, which I had just purchased from Walgreens. The reduction was unauthorized for a DirecTV charge. Despite my complaint to the AT&T agent at the store, I didn't get a satisfactory response. I threatened to involve the police, which prompted them to contact Green Dot. Green Dot assured me the $60 would be refunded within 24 hours, but I haven't received it yet. I've had difficulty contacting Green Dot. I desire the $60 refund promptly. I need assistance with disputing this charge, as I communicated with Green Dot on May 11, [redacted], regarding this matter. If the refund is not processed soon, I will escalate this issue against both Green Dot and AT&T.

I visited AT&T to look at new phones but an employee kept pushing DirecTV on me despite my lack of interest. After repeatedly declining the offer, the employee, Danny, unexpectedly took my prepaid card and swiped it without explanation. I was alarmed and demanded to know why. I have been waiting for a refund from AT&T as they assured me it would be resolved promptly. However, the money has not been returned to my Green Dot Visa card. I feel like a victim of fraud and identity theft. If this is not resolved within 24 hours, I will escalate this by filing a police report. It has been challenging to reach a live person at AT&T or Green Dot. I am frustrated with automated systems and require assistance from a live operator to ensure my funds are returned promptly.

I recently received my deposit but encountered issues with my card at the ATM, resulting in it being blocked. Despite typically being laid-back, this situation caused me extreme stress as it involved my paycheck and my employees' money. Desperate and with no funds even for gas, I immediately called customer service and was directed to a representative after navigating through the automated system. My frustration peaked when the representative sympathized with me, which I found unhelpful given the severity of the situation. Despite being informed it may take 24-48 hours to resolve, I persisted and was promised a quicker resolution by a dedicated employee who assisted me promptly within an hour, allowing me to access my account and withdraw the necessary funds. The experience taught me the importance of being assertive when facing challenges that could result in serious consequences.

On May 3, [redacted], two transactions were deducted from my card account: one for $1 from Adobe and the other for $37.49 from Paypal. Both transactions were for account verification purposes, and the vendors have already been paid. However, my card balance is still showing these amounts as pending, totaling $38.49. I need these funds to be credited back to my card balance promptly. I had faith in your company for handling my financial transactions, but the delay in resolving this issue has made me question my decision. Despite reaching out to customer service for both vendors, I have yet to see any progress. I request that the pending amounts be restored to my account immediately. If this matter is not rectified promptly, I will escalate it to the consumer trade department. Your urgency in addressing this matter is greatly appreciated.

I received an inquiry from Corp. Offices about a Green Dot card with funds meant for unclaimed state funds in California. I responded with my current address and Social Security Number. I then received a recovery letter, which I mistakenly sent out with other mail. Could you please resend the recovery letter or provide me with the account number? The original address was: Laird P. Peterson [redacted] Hwy 32 Chico, CA [redacted] The Green Dot card had approximately $[redacted].00, purchased in November [redacted]. My current address is: Laird Peterson [redacted] East Ave #18 Chico, CA [redacted] Any assistance you can offer would be greatly appreciated.

I have been a customer with Capital One Bank for over seven years without any issues until the incident on April 23, [redacted]. I received an email stating that my $[redacted] payment was returned due to an invalid account number. I typically use my Green Dot Bank (ACCOUNT NOW) debit card for payments. When I tried to contact them, I was unable to access my account after multiple attempts. The automated system could not match my information correctly. Since my social security benefits are linked to this card, I contacted the Federal Reserve Board for guidance, and they advised me to file a complaint promptly. I also reached out to the CEO, Steve Streit, about these issues.

I am confused as to why my card is being charged a $9 monthly service fee when your website stipulates that there should be no charges. Last month and this month, I attempted to use the card at the Redbox, but it was declined due to this service fee deduction. I am not comfortable with your automated service requesting my Social Security number, as there is no valid reason for Green Dot to require such sensitive information. I solely use this card for Redbox transactions. If I must endure a $3.74 loading fee each time I add funds to the card, coupled with a $9 monthly service fee - despite Green Dot not depositing any money into my account - then I will have no choice but to cancel the card and seek a more viable option for my financial transactions. To my knowledge, there was no service fee for this card previously, and I refuse to be charged unjustly. If I were borrowing funds from Green Dot, I would understand the necessity of a service fee; however, given that no funds were added to my account by Green Dot, I fail to see the rationale behind these charges. In my opinion, Green Dot is engaging in dishonest practices by deducting these fees. Unless this matter is promptly resolved, I will discontinue the use of this card and take my business elsewhere. Thank you for your attention, and I hope you have a pleasant day. Please rectify this issue promptly or cancel the card.