Green Dot Customer Service Issues

Green Dot Card Issue: I have been experiencing ongoing problems with Green Dot Card regarding my funds. They consistently overcharge me, delay my deposits, and request excessive personal documentation. Despite providing the required paperwork promptly, they continuously request the same information every two days for nearly two months. I have tried escalating the issue to supervisors like Carl, who promised a quick resolution but failed to deliver. Each time I call, I am unable to reach higher management, and the support staff in the Philippines and India offer no help. The recent demand for more documentation and further delays from a supervisor called Kira are unacceptable. Green Dot's incompetence and lack of customer service have left me frustrated. As a former senior customer service representative, I am shocked by their treatment. I am considering sharing my negative experience on social media and joining others in seeking justice through consumer protection agencies. The latest request to change my employer's company name to release my funds is outrageous. Green Dot, you have failed me, and I am determined to make my voice heard until this issue is resolved.

I purchased a Green Dot VISA card on April 15th, which turned out to be a regrettable decision. I loaded money onto a temporary card I had bought months ago to pay a bill. The card ended up having a negative balance, making it insufficient to cover my bill even after reloading it at the store. When I called Green Dot for help, they informed me a permanent card had been issued without my request. I asked for the card to be closed and a refund processed. I was promised a refund in two weeks with no extra information needed. After not receiving the refund and having another fee deducted, I called and was told I needed to submit documents for the refund. Despite multiple calls and promises from representatives and supervisors, I still haven't received a resolution. I find it unfair that they are withholding my money when I've already provided them with my personal information. It's disappointing that Green Dot is making this process challenging, causing financial and medical difficulties for me. I'm considering legal action to resolve this matter. This experience has made me lose trust in Green Dot, and I will not be using their services again.

I purchased a $50 gift card on Walmart's website, but received an email the next day stating that the purchase was canceled. While Walmart claims no money was taken, my GreenDot account shows the $50 transaction. I am waiting for the funds to be released back onto my card, as it was mentioned it could take 1-5 business days. It has now been 5 days, and the refund has not been processed. I would like the $50 to be added back to my GreenDot card promptly. Thank you for your assistance.

I visited the store two weeks ago and purchased a rewards card with cash back. I added $45 to the card. Upon trying to activate it by calling the number on the back, I encountered issues. The automated system instructed me to activate it online, but upon attempting, I received a message about exceeding the 24-hour time limit. I tried again after a few days with no success. Customer service only provides a recording, leaving me unable to speak with anyone. When I attempted to request a refund, the system stated my card was not activated and disconnected. Despite remaining patient, my frustration is growing due to the inability to reach anyone and access my funds.

I had a GreenDot card registered in my name and then I got a new one. I added $[redacted] to it, but when I tried to activate it with the same information, they said they couldn't verify my identity. They wouldn't send me a permanent card, so I can only use it in-store. Unfortunately, the card got damaged while in my boot. Now I can't use it online to pay my bills, and they won't issue a new card due to identity verification issues. My $[redacted] has been stuck on the unusable card for months. Please help me with this issue. My email is [redacted]

I purchased a Walmart money card at the Walmart in Shelton, Washington, and registered it with my new name after getting married. However, when I tried to use the card for a bill payment, it was declined due to the recent name change. After realizing I had lost my physical card but had the number, I contacted customer service to report it lost and request a refund. They mentioned mailing a replacement card was not possible, and informed me a refund check would be issued in 1 to 2 days. Despite a month passing, the money remains on the card. When contacting customer service, I was instructed to await a call from corporate, which I missed. I have not been able to resolve this simple issue. I just want my $[redacted] back from the card. My name is Heather Marie Hurley, and I can provide all necessary information for verification.

I purchased four Green Dot cards to pay for tickets for individuals in my group home. The cards were intended for this specific purpose only. Green Dot collected my personal information for three of the cards without giving me an option to activate them individually. When I activated the fourth card, I found out it couldn't be used for online purchases as needed. I ended up using my own money to buy the tickets, expecting reimbursement. A couple of days later, I discovered a $7.95 monthly fee charged to the card. I am unable to reach anyone for a refund or clarification on the other cards. I would like to close these cards and receive a refund of $21.75 for the remaining card.

I am facing a serious issue regarding a refund check that was supposed to be sent to my new address. Despite numerous calls, they keep claiming that the check was sent. It has been over three weeks since I provided my new address, and I still haven't received the check. This has been ongoing since February, and it is now May. I feel frustrated as they keep giving me the same response whenever I reach out. I am contemplating seeking legal advice as this involves a considerable amount of $1,[redacted]. The situation has become unbearable, and I am tired of being told to wait for another check to be sent, which will take additional weeks. They are unable to locate my information when I provide my details. I need this resolved promptly without further delays.

I purchased a MoneyPak Green Dot card on May 15, [redacted]. Upon checking the balance at home, it showed 0. I loaded $[redacted] at CVS in Moreno Valley on Perris and Alessandro. I am seeking assistance in resolving this issue and recovering my funds. I have tried contacting customer service on the website, but it does not recognize the Green Dot numbers and does not allow me to upload any receipts. I would appreciate a prompt resolution to reimburse the $[redacted]. The MoneyPak Green Dot numbers are [redacted] [redacted]. I kindly request information on the status of my funds. Thank you.

I purchased a GreenDot card for my daughter at Dollar Tree and added $20 to it. GreenDot deducted $9.95 for the membership fee in May. However, while trying to withdraw the money, an additional $11 was taken under the "unstash" section. I am concerned as to why GreenDot is deducting more money after the monthly fee has been settled. As a parent, I am extremely dissatisfied with this situation and would like a refund of the $11 that was unexpectedly taken from my daughter's card.

I bought a Green Dot card at 7/11 and loaded $40 to pay my phone bill since the bank is closed today. When I tried to register it, I was prompted to wait 10 minutes. After several attempts, it kept saying the card was invalid. I refreshed the page, re-entered the info, and still got the same error. I then attempted to call customer service, spent an hour, but couldn't get through without a valid card. I even received new cards I never agreed to. Now, I just want my money refunded promptly. The situation has left me frustrated and considering legal action if not resolved soon. Thank you for providing assistance on this platform.

I need to dispute a $[redacted].00 charge that was not authorized on my card. The charge in question is from ttcbusinesssolutions.com located at [redacted] Jones Franklin Road, Suite [redacted], Cary, North Carolina USA, [redacted]. I can be reached at 1-[redacted]. Please label this as fraud since I did not approve it. Salesperson Brian W assured me that Accounting would reimburse the amount, but this has not happened. I need assistance to reject this $[redacted].00 charge, which was for a service not provided. Despite promises from Brian W and ttcbusinesssolutions.com, the refund has not been issued. I suspect fraudulent activity on behalf of The Trademark Company at [redacted].

I am a Spanish speaker. On Friday, 05/24/[redacted], I purchased a prepaid card to enroll in Paparazzi Accessories, but the money was debited without reaching the company. After contacting them, they informed me that the payment was not received due to a mismatch in the registered card address. I have been trying to reach you for 3 days, but none of the 3 phone numbers I found connects me to customer service. I need help either getting my money back or changing my address. My details are: Joseph Buchanan, Phone [redacted], Email [redacted], the card number is 4[redacted] 2[redacted], I will provide further details to a customer service representative when they contact me. I want to mention that I will never purchase a card from you again as the lack of direct communication with customer service is disrespectful to customers.

I am experiencing difficulties accessing my GreenDot account after a family member wired $1,[redacted] to me, which mistakenly appeared as a direct deposit. I am currently in a situation fleeing domestic violence with my children, unable to provide pay stub verification as I do not have employment. I have been unable to access my funds for about three months now, and it is causing great distress as this is our only financial resource. GreenDot is requesting documentation I cannot provide, and their customer service has been unhelpful and disrespectful. I urgently need assistance in unblocking my card to access the funds.

I received confirmation from the IRS that my tax refund was deposited on May 8th. However, Greendot has no record of receiving any funds under my name. After verifying the account numbers and ruling out any offsets, I spoke with two IRS representatives who were unable to assist me. The third representative initiated a trace on the deposit, but it seemed to be a procedure he was not very familiar with as he had to put me on hold several times to gather more information. He mentioned that it could take up to 90 days, and it was now in Greendot’s hands to respond. When contacting Greendot, they only request a trace number which I was never provided. I am unsure if the IRS can furnish me with this number or why Greendot does not have the information from the IRS after a month. I am feeling stuck and unsure of my next steps.

I am having trouble recovering my account to update my PIN. Despite entering my social security number, I cannot gain access online. Even when I call and provide my card number, social security details, and birthdate, I end up speaking to a rep who claims the birthday on the account is incorrect. Green Dot has been charging me monthly fees despite my inability to use the card for 2 months. This issue is urgent as I require access to my funds for an emergency. Your prompt attention to this matter would be greatly valued.

I was charged $[redacted], even though I haven't made a purchase yet. The wording on the back of the card led me to believe that the deduction would only happen after the first use or within 90 days of purchase. When I contacted customer service, they initially mentioned they could waive the fee, but after a 10-minute hold, they informed me they couldn't do so because it was a temporary card. I had just loaded $20 onto the card, which I needed for an online purchase. The minimum activation amount is $20, and since I don't have more funds until tomorrow, I was hoping to complete the transaction today.

I purchased a card for a $15.95 online buy that required a debit card. I carefully chose this card as it stated a $7.95 fee would only apply after the first purchase is made. Sadly, when I tried to use it today for the first time, my purchase was declined even though I had enough funds. After contacting customer service, they first said they could waive the fee, then later said they couldn't because I have a temporary card. This is frustrating as I bought the card solely for this purchase. The representative also mentioned I can only use this card once, meaning I need to make a $12.05 purchase to avoid losing the $21.95 I paid for it. Disappointed that the card is not fulfilling the intended purpose.

I lost my Turbo Prepaid Visa debit card and requested a new one, but I wasn't informed of the option to expedite the delivery. Now my card is deactivated, and TurboPrepaid informed me that it cannot be reactivated. My replacement card was supposed to arrive today, but it hasn't. I urgently need access to my funds for gas, food, and clothes for my son. This issue has been ongoing since May 20th, and I'm frustrated. Due to the problems and lack of assistance from GreenDot, I will be closing my account after Friday. I plan to file a complaint as the customer service representatives didn't provide any solutions, causing me more financial strain. I'm incredibly upset about the whole situation.

I am seeking assistance to have the funds refunded to my card, which was recently stolen. My name is Randy David Parker, and my account number is [redacted]. I initiated a dispute for a charge from May ** in the amount of ***.**. However, my dispute was unjustly denied. I am now considering legal action to recover my funds. The customer service experience I received when contacting the money card support was unsatisfactory, and my urgent need for resolution is due to my phone being disconnected and facing the risk of losing my place of residence. I would like the disputed amount to be refunded, late fees covered, and my phone reconnected. As a recipient of monthly disability benefits on this card, I am troubled by the fees and lack of fraud protection. I have engaged the services of an attorney, Blake Thomas, at ****-***-**** from Consumer Fraud Legal Services LLC, Springfield, IL. If the matter is not resolved by tomorrow morning, further legal action will be pursued.