Green Dot Customer Service Issues

On April 24, [redacted], I called a representative to update my address and request a new card to replace my expired one. Despite multiple follow-up calls, I have not yet received the card, and have been informed it will not arrive until around May 11. I've explained that the delay was caused by the representative's error and have been told there's an expedited fee of $15 for which I shouldn't be responsible. I am seeking assistance from a USA-based representative to resolve this issue as I am dissatisfied with the service received so far. I intend to report this matter to relevant authorities. The representatives I've spoken to have been unhelpful, and I am eager to speak with a supervisor who can provide a resolution.

My Walmart MoneyCard account was blocked on January 28th, [redacted], with around $[redacted].00 in it. The payment for an auto title loan and a cellphone bill was returned. Despite three direct deposits from the Department of Veteran Affairs being accepted, I can't access the total of $3,[redacted].56 locked in the account since then. Walmart won't transfer the funds to my new card, as the old one was replaced. They keep promising a refund check, but each time I call I get the runaround. They ask for identification repeatedly despite me providing it monthly. I was advised to use the account and routing number for payments, but I can't find anywhere that accepts them. Apps I tried to access the account show the deposits were declined. I urgently need to access my money for a vehicle down payment due to a previous repossession and being currently homeless. I have medical appointments every day, so I really need this resolved.

I recently purchased a GreenDot card, loaded with $[redacted], intending to send it to my son for ATM withdrawals, bill payments, etc. However, I faced an issue during the card registration process when prompted to press the number one. I accidentally pressed it twice, resulting in restrictions to only make purchases, not the card's intended use. Despite numerous attempts to contact Green Dot and using the app, I have been unable to reach customer service for assistance. The app now fails to work, requiring a new password that I cannot successfully reset. I have not received a new pin number, preventing me from using the card since February. I urgently need access to the funds or assistance in resetting the pin. This ongoing issue has caused significant inconvenience as I've already incurred two months' worth of service charges.

Today, I purchased a prepaid MasterCard and loaded $[redacted] onto it. However, upon attempting to register the card, I discovered the card number and expiration date were missing under the sticker. Without the necessary numbers, I am unable to activate the card or access the funds. I am concerned about not being able to retrieve the money promptly as I do not have the luxury of waiting indefinitely. How can I go about resolving this issue and accessing my funds without delay?

I attempted to contact customer service after purchasing a Green Dot card and adding $31 to it. Unfortunately, I am unable to access my funds or create a new account. I am extremely frustrated by the lack of customer care from your company. I believe that the way you treat honest customers is completely unacceptable. I will make sure that others are aware of the issues I am facing. It is important to me to receive a refund promptly. Please cancel the account that was created without my knowledge and refund my money. I have learned my lesson and will not be using Green Dot card services in the future. Thank you.

I am experiencing difficulties accessing my funds totaling over $[redacted] on one of your cards. Originally, I presumed I lost my card, so I ordered a replacement, but later found the original. I am now unable to utilize my funds and require assistance. Despite multiple attempts to communicate with a live representative due to the limitations of your automated system, I have been unsuccessful. Regrettably, I am unable to provide a photo ID. The financial strain caused by this circumstance is severe, and I seek access to my funds. I have come across information suggesting a one-time exception may be permitted in situations like mine, allowing access without ID until the balance is depleted. I can supply alternative identification such as a birth certificate or social security card. My frustration stems from the ease of activating my card initially without ID compared to the current situation of prolonged efforts to reach a live agent. Prompt contact with an English-speaking representative is imperative. Please reach me at [redacted]. My name is Jason Batton.

I recently tried to load my MoneyPak card onto my individual account, but it showed as invalid. I have used this card before without any issues. I am unsure if this is a scam or a problem with the card purchase. The store where I bought it mentioned they could not assist after the sale and directed me to MoneyPak for a solution. I have been unable to find anyone to provide me with transaction details or confirm if the card was used. I just need help in figuring out the date and time of the transaction.

I'm having trouble placing an order online on the "It Works" website. I believe the issue might be because it's an out-of-state website and I haven't made a purchase there before. I would appreciate some assistance. Please don't mention that the card is not activated, as it has my name on it. I've dealt with this issue before and I am certain the card is active as I just loaded $95 onto it. Thank you for your help.

I wanted to assist my brother without a bank account by having his check direct deposited to my Green Dot account. When his deposit went through, Green Dot flagged a name discrepancy between his name and mine, prompting a freeze on my account. Despite multiple attempts, I have been unable to successfully upload photos of our IDs as requested by Green Dot. As a result, my utilities have been shut off, my phone disconnected, and I've been unable to fuel my car, making it challenging to commute to work. Additionally, we are running low on food despite having funds in my account. It's frustrating that my money is inaccessible while my family is experiencing hardships.

Hello, I am Sharminey Bailey, and I have an account with Green Dot. My last 4 social security digits are [redacted], birthday is 9/16/[redacted], and my billing address is [redacted] West Hwy [redacted], Chickamauga, GA [redacted]. I recently deposited $20 into my account, and the next day my available balance dropped to $7 when it should have been $22.30. This recurring issue of losing over half of my deposits every time I add money is frustrating. I have contacted my lawyer about this matter, and if not resolved, I will take legal action as this feels like a scam.

This matter will be going public on Twitter, Facebook, and online due to concerns about the company's treatment. A news broadcaster will cover the story of insensitivity towards a father and his children. Please contact me urgently at [redacted]2. My name is Jason G. and I am waiting to resolve this issue as my children are still waiting with me. I expect a prompt and professional response from your human resources team in contrast to the customer service experience I encountered. Thank you.

I am Jason G., born on December 13, [redacted], residing at [redacted] Agoura Rd, suite [redacted]-[redacted], Calabasas, CA [redacted]. The last four digits of my social are [redacted]. As a father of two, I was interviewed by the County paper due to a problem regarding a financial error made by your company. Despite attempts to resolve the issue through various channels, such as speaking to corporate offices and desk managers, the disrespect in customer service persisted. I have evidence of transactions that were not charged to me and demand the wrongly deducted $[redacted] to be returned promptly. I can be reached at [redacted]. I expect a professional and urgent resolution to this matter.

I have been trying to activate my card for over 3 hours, but the system keeps saying my card number is incorrect. I have wasted a lot of time and money trying to resolve this issue. It is frustrating that I cannot reach anyone for assistance. There seems to be a problem with the company's phone system and credit card processing. I hope they address these issues before facing legal actions.

I want to share my recent experience regarding direct deposits with a company. The first deposit went smoothly, but the second had a hold placed on it. They requested pay stubs and a copy of the owner's driver's license. However, the owner refused to provide the license, causing delays and frustration. It was hard to believe that a credit card company would ask for an employer's ID. After several attempts to verify the information, the issue persisted. Despite assurances from a representative named Carl, the funds were still not released. When I called again today, I was told they now require the owner's driver's license or I won't get my money back. This situation has been ongoing since April, and it has put me in a difficult financial position. I urge others to be cautious when dealing with this company as they have not been helpful or cooperative throughout this process. I am considering legal action and have sought assistance from LifeLock to handle any potential fraud-related issues.

I had an old Green Dot card that my [redacted] tax return was direct deposited to. However, the card is expired and lost, and I cannot access any information about it. When I tried to report this issue over the phone, I encountered an error stating my social security number and birth date were not valid entries. TurboTax suggested I apply for a new card, which I have done. Although I reported the old card as lost and am getting charged $5 for a replacement, I am still unable to get information about the card with my tax return funds. I need Green Dot to cancel my old expired card, transfer the $[redacted].00 from my previous tax return deposit to a new card, and resolve this issue promptly.

I received a $[redacted].00 tax return direct deposit on my expired and lost Greendot card on Feb. 27, [redacted]. I am facing difficulties accessing information about it as the card is lost. When trying to report the issue using the phone line provided by Greendot, the system did not accept my social security number and birth date. TurboTax suggested applying for a new card, for which I had to pay a fee. Despite reporting the card as lost and paying for a replacement, I still cannot get information about my tax return deposit. I am requesting Greendot to reissue a new card to me with my income tax direct deposit to resolve this matter.

I had an old Greendot card where my tax return was directly deposited, but the card is expired and lost. I'm unable to access any information about it. The phone line provided by Greendot is not accepting my social security number and birth date. After seeking help from TurboTax, I applied for a new card and reported it lost, incurring a fee. I still can't get information about the card holding my tax refund. I'm requesting Greendot to issue me a new card with my refund.

I had an old Green Dot card where my tax refund was deposited, but it expired and got lost. I tried to report the issue through the phone line provided by Green Dot, but it didn't recognize my information. TurboTax suggested I apply for a new card and report it lost, which I did. Now I'm getting charged for a replacement card, but I still can't access the money from my tax refund. I need Green Dot to issue me a new card with my tax refund funds on it.

Yesterday, I purchased a Mastercard Go Green Dot card and loaded $[redacted] onto it for an Enterprise rental car service. My previous card from you was canceled as I had trouble accessing it after loading $20. Now, with this new card, I am experiencing issues activating it at Enterprise to pay for the rental car. How can I unlock this card? How can I reach a customer service representative for assistance? Thank you.

I have a speech impediment that makes it hard for others to understand me over the phone. On 3/29/[redacted], I tried to wire money to my sister's boyfriend using my card, but the transaction was denied. However, $[redacted].99 was deducted from my card three times in a row and was not refunded. I urgently need Greendot to return the money to my account. I believe their accountants can investigate and resolve this issue promptly. Unfortunately, my cell phone service will be disconnected tomorrow due to insufficient funds, making it difficult for me to follow up on this matter. I am currently homeless and in desperate need of assistance.