Green Dot Customer Service Issues

I recently bought a prepaid money card from Walmart, powered by Green Dot, to expedite my tax refund for purchasing a home for my children. However, upon trying to register the card, I was told my personal information couldn't be verified, even though it's the same as my other card with your company. As a result, I won't get a permanent card, restricting me to in-person transactions only, making it impossible to withdraw cash or shop online. Customer service said there's no resolution, leaving my tax refund stuck on the card. Suggestions like "spend it down" aren't helpful for managing such a substantial amount. Additionally, the initial $25 loaded on the card dropped to $20 due to fees despite the inability to register it. This situation needs fixing urgently, either by issuing a new card, transferring the funds, or successfully inputting my details to use the card as planned. I need assistance promptly on this pressing issue.

Dear Green Dot Bank team, I am writing to inquire about the status of a check (# [redacted]) that I sent to your office from RBFCU for $[redacted] payable to Green Dot Bank, account holder Shahabuddin Bhojani, for credit to my checking account (# [redacted]70. However, it is disappointing to report that the funds from this check have not been credited to my account. Surprisingly, it seems there was a mistake as Green Dot Bank erroneously credited the amount to Mehrun S Bhojani's credit card account (# 4[redacted] 2[redacted]) with a new credit balance of $[redacted].67. I urgently request an explanation from Green Dot Bank regarding this error, as the check clearly indicated my checking account number. Thank you for addressing this promptly. Warm regards, Shahabuddin B. Copy of this email has been sent to Mehrun S Bhojani.

I need assistance with a refund issue from MoneyPak. I purchased a MoneyPak for $[redacted] for my rent, but I have not received the funds back yet. Customer service informed me that the check was sent two weeks ago, but I have not received it as of April 12th. I was previously told that the check required a signature upon delivery, but no one was available to sign for it. I urgently need help as this situation is jeopardizing my living situation. If I do not receive assistance promptly, I will have to involve legal action. Your help in resolving this matter is crucial and appreciated. Thank you.

I tried registering my card, entered all my details, but it couldn't verify them. The card cannot be issued, and I can only use it for in-store purchases, not online. My boyfriend uses his card for direct deposit, which is why I got one too. But I'm hesitant to set up direct deposit until I have a regular card. I just want to resolve this problem and have it work properly. It's frustrating that there's no option to speak to a person when calling, and there's no clear guidance on how to fix this issue.

I have encountered difficulties accessing my Green Dot card since Monday. I have been reaching out through phone calls multiple times daily, only to interact with an automated system. Due to my dire medical condition and the urgent need for my SSI backpay funds, which were deposited into my personal account rather than the Green Dot card, I am distressed by the delay. I have escalated the matter by involving the FBI, Consumer Finance in Washington, the Better Business Bureau, and the US Attorney's office. I have submitted complaints online as instructed and the relevant authorities are investigating. The funds rightfully belong to me and should be released promptly. Green Dot management has acknowledged the situation via email, assuring me that the funds will be released. I urge prompt action to avoid severe consequences for Green Dot. Thank you for your attention to this urgent matter.

My card has been blocked since Monday, and despite federal deposits being made to my account, I have been unable to access my funds. I have filed complaints with various agencies, including the FBI, US Attorney General, Government Consumer Finance, and BBB. Green Dot is aware of these complaints, and the US Secret Service is also involved in the investigation. If you doubt my claims, feel free to contact each agency directly. This situation started on Monday, and I was initially told it would be resolved in 4 hours, but the issue persists. I expect a swift resolution as federal funds are at stake under Kristy Quinn's name. This matter must be addressed urgently.

A few months ago, I purchased a card for my son to use on a high school field trip. When I tried to activate the card over the phone, the representative I spoke with had difficulty understanding me. Consequently, the card was not properly activated, and I was told I could only make in-store purchases, not withdraw cash. Upon attempting to use the card in-store, I discovered that I had the wrong PIN. I loaded $[redacted] onto this card for my son to use while traveling, but I cannot access the funds due to these issues. Additionally, I am experiencing monthly fees depleting the balance. I have contacted customer service via phone and written a letter two weeks ago without success. As a person in need, I am requesting a full refund as this situation has forced me to buy another card for my son's trip. I urgently seek help to resolve this matter and retrieve my $[redacted].

My mother mailed me a card for mobile banking with $40. Unfortunately, when I opened the card, it wasn't activated. She did write a note on it, instructing me to activate it. Regrettably, I mistakenly threw away the card without knowing it had $40 on it. I still have the packaging with account and routing numbers, but the actual card is lost. Is there a way to retrieve the card number and CVV so I can transfer the money to another card?

I obtained a card to receive my income tax return. After providing it to my tax preparer, I encountered issues while trying to access my account through the app. Despite my dismay when the information I entered was lost, my girlfriend contacted the card's support line and assured me everything was in order. However, upon receiving a new card in the mail, I faced difficulties signing in and was unable to find a solution. Now, there seems to be confusion as a new card for a different account is being sent, which is not my intention. I solely wish to access my original account to ensure I receive my tax refund, without relying on the app or website.

I made a deposit with my Chime debit card on 4/12/[redacted] at 8:42 PM. I added $10 plus a $4.95 fee, totaling $14.95. However, the money did not show up on my Chime Visa debit card linked to GreenDot, which was confirmed by Chime customer service. Despite having a receipt from Safeway as proof of the deposit, I am still unable to access my funds. It has been difficult to reach a person to address this issue. I have already contacted the Better Business Bureau regarding this matter. I am requesting assistance in resolving this matter promptly.

I had a transaction on 04 07 [redacted] at 6:25 p.m. at a SEPTA kiosk to refill my Key card. I have the receipt showing $30.45 was deducted. SEPTA claims they didn't receive the payment, but my receipt proves otherwise. I had sufficient funds on my card at the time. SEPTA insists I owe more money. I am frustrated by the lack of customer service for resolving this issue over the phone. I have never encountered such a problem before with my card and am considering seeking legal help to understand this situation better.

I urgently need assistance! My name is Teri Mayeux, and I have been a loyal Walmart Green Dot Debit Card holder for years. However, on Friday the 12th, my fiancée, Abelardo Lazo, and I encountered a problem. We work at the Port of Panama City, Fl. doing Hurricane Restoration Work, and learned that direct deposit was necessary to receive our pay. I provided our Green Dot Mastercard info for the deposit, and my fiancée's $[redacted] paycheck was loaded onto my card. Sadly, when I tried to make a payment, the card was denied due to a block. This has left us in a dire situation with no money, resulting in us sleeping in our car. We were told that the deposit was blocked because we have different last names. I have submitted all required documents to Green Dot as instructed, and I am desperately pleading for the block to be lifted so we can access our funds immediately. Please, if possible, review the documents now to help us survive this crisis. Thank you. Sincerely, Teri Mayeux.

I recently noticed an unauthorized charge of $[redacted] on my account for a Uhaul trailer rental, even though I returned it. The supervisor, Chris, claimed this charge was from March 7th, 19, but we have had this card for over a year with no prior mention of this charge. He mentioned it was detailed in the online account and mobile app, which we don't have access to. This has left me with only 92 cents, and Uhaul still owes me $37, which they are withholding. Chris abruptly ended the call when I requested to speak to someone to resolve this issue. He mentioned I will be contacted in two days, but I will persistently follow up as this charge was not disclosed to me and I do not have online access. I intend to escalate this matter to the Attorney General and BBB as they are holding my funds unlawfully.

I am currently facing an issue with my temporary Visa prepaid card, which has a balance of $[redacted]. Unfortunately, the card is inactive, and I urgently need to make purchases today. While a representative from Green Dot has suggested sending a new card that would arrive in 3 days, I cannot wait that long as I need to pay a bill immediately to avoid severe consequences for my business and income. Yesterday, I loaded $[redacted] onto the card at Walmart, but now I am unable to use it for essential purchases like food. I believe that someone with the authority to override this problem can assist me in resolving this issue promptly. Your immediate help in this matter is greatly appreciated.

I recently purchased a Green Dot card to make an online insurance payment. However, when I tried to pay, I discovered that only in-store purchases were allowed. The $7.95 from my card has been taken, despite your website claiming there are live representatives available. I am now unable to pay my car insurance and cannot get in touch with anyone. I sent an email, but it said it would take 48 hours for a reply. I am extremely frustrated by this situation and will contact the BBB if it is not resolved. The way you conduct business is unacceptable.

I recently received an email regarding a new secure login for my Green Dot account, but I do not have an account with them. When I attempted to reach customer service, I was unable to speak to a representative. The automated system requested my card number or SSN; however, after entering my SSN, it indicated there are multiple accounts and requested a card number, which I do not possess. I am unable to contact a live person at the company. I am worried that someone may be using my information without my knowledge. I kindly request Green Dot to contact me via email at [redacted] to address this situation.

I made a purchase on April 6, [redacted] on the website BYSDGH.com for $39.99. When I tried to make the purchase, the company declined my card multiple times. Despite this, they charged my card without my authorization. I have contacted them to cancel the charges, and they assured me the money would be refunded within five to seven days. However, I have not received any response from the company regarding the refund. I am requesting all charges made on my card to be disputed and a refund to be issued promptly.

I am writing because I have misplaced my credit card and am encountering difficulties reaching a live agent on the phone to request a replacement card. The automated system prompts me to input my social security number and date of birth, but it is rejecting my date of birth. I am certain my social security number is accurate as the card appears on my credit reports. However, the call terminates after I enter my date of birth instead of connecting me with a live representative. I am unable to access anything online except for making payments as my card is lost, and I do not have the 16-digit card number. I do not want to close my account, and only need a new card issued. My account has been fully paid off with a zero balance, and I am eager to regain access to my funds.

I used TurboTax to file my taxes and selected to receive my refund on a Green Dot debit card. Unfortunately, I never received the card due to an address issue. Green Dot requested a bill with my current address, but since I don't handle the bills, I submitted a clinic bill in my name to them. However, this bill was not accepted, causing delays in accessing my refund. I am now in the process of obtaining another bill to fulfill their requirements. It has been several weeks since I filed my taxes in March, and I am still unable to access my refund. I am seeking guidance on the next steps to resolve this issue promptly.

I am Tamiko G., a self-employed individual running my own income tax business. I collect fees from each individual tax return I complete. The IRS deducts the fees from each person's tax return to send them to Refund Advantage bank and then to my chosen account. I encountered problems with my prepaid Walmart Green Dot card on February 27, [redacted]. My card was unexpectedly locked, and despite sending in identification and statements from Refund Advantage, I was unable to resolve the issue. I was asked to provide a fifteen-digit trace number, but despite multiple attempts to contact customer service, I have not received assistance. My card only works online, showing a balance of $10,[redacted], which is causing me distress as a single parent supporting seven children while facing homelessness. I urgently need access to my hard-earned fees. Feel free to reach out via email or phone. Thank you for your help.