Green Dot Customer Service Issues

I was charged twice for a $[redacted].50 ATM withdrawal, but only received one due to an ATM malfunction. After my dispute, Go Bank ruled in my favor and should credit my account. I have been waiting since April 1, [redacted], and need my money urgently to pay rent and avoid late fees. Go Bank should recover the funds from Fifth Third Bank. I trust Go Bank with my money, not Fifth Third Bank. Please contact me promptly to resolve this issue. My name is J.S., last four of my social security is [redacted], card ending in [redacted], and phone number is [redacted]. The transaction occurred on 04/01/[redacted]. My daily ATM withdrawal limit is $[redacted], so I could not have withdrawn $[redacted]. I am eager to have this matter resolved swiftly.

I did not receive my card that was supposed to be delivered to my door as the app indicated. I waited for 4 days before going to the post office, where they couldn't find it. After contacting customer service, I found out that my original card was returned to them. They assured me a new one would arrive by the 18th, but it hasn't. The app still shows the same status, but the card is neither at the post office nor at my door. I am unsure why the first card was returned and need guidance on how to proceed to receive my card promptly for my tax refund.

I am reaching out to address a concerning issue with my GreenDot 'GoBank' account. As a Corporate Law Attorney with extensive financial licenses, I am well-versed in banking regulations. This morning, a serious breach of regulatory standards occurred on my account. I wish to discuss this matter with a senior corporate account representative promptly to avoid formal complaints. I prefer not to escalate this with legal recordings and believe direct communication is key. Please, contact me at [redacted] to address the violation. A swift response is crucial to prevent further actions. Thank you for your attention to this matter. This message was sent at 07:47 AM Alaska Standard Time on Friday, April 17, [redacted].

After successfully opening a Greendot card account, I shared the details with a friend on Facebook who organized a fundraiser for my son's second bout with brain cancer treatment in Memphis, TN. Unfortunately, Greendot froze the funds, causing significant distress. Despite supplying all requested information, including my ID, the issue remains unresolved. Each time I contact them, the response is the same - another two business days for document review. The situation is dire as we are stranded in another state for my 9-year-old's treatment with essential funds inaccessible due to the hold placed by Greendot. Desperate for a resolution, we are left grappling with this challenging predicament.

I paid for 3-day expedited shipping on April 10, [redacted]. Despite reassurances from customer service on April 14th and 17th, my card did not arrive by the promised date of April 19, [redacted]. After contacting FedEx with the tracking number, it appears that my card has not even left Greendot's facility as of April 19, [redacted]. I am frustrated as my money seems to be held up, and I am still without my replacement card. I have waited beyond the 7-day delivery period, even though I initially opted for 3-day expedited shipping. I am considering legal action if my card is not sent immediately. Please arrange to have my card shipped overnight at the very least.

On March 13, I noticed unauthorized charges of $[redacted].63 on my income tax return credited to my account. I reported this to Green Dot, who confirmed my information had been used by the merchants without my permission. I requested a provisional credit as per the cardholder agreement and federal law, but I am still waiting for reimbursement. This issue has affected my ability to pay my bills, and I want Green Dot to return the missing funds promptly.

Green Dot seems to be a dishonest organization. Unlike Wells Fargo, Green Dot doesn't create a new account when issues arise, instead, they charge a higher fee of $6 a month when it should be $3. They give excuses like needing an old phone number and make it challenging to resolve problems. Every attempt to change details online leads to an error message, causing frustration. The card is not received, and the situation remains unresolved after four months. Green Dot's actions are concerning as they continue to deduct money and fail to provide a solution. The experience with Green Dot has been a continuous struggle with no end in sight.

I purchased a MoneyPak card and loaded $[redacted] on it for my car payment. Running low on funds and gas, I needed a quick way to make the payment to avoid my car being impounded. As a furloughed government employee affected by the shutdown, I am facing severe financial difficulties. Despite having used Green Dot cards before, I couldn't set up an account due to identity verification issues. After contacting customer service, I was informed that a refund check would be sent to me. However, it's been nearly a month, my car has been impounded, and I haven't received the $[redacted] refund. This situation is causing me significant distress, and I am considering seeking legal advice as this ordeal has greatly impacted my life.

I have encountered a double charge issue with Domino's Pizza through my Green Dot app. Despite contacting Domino's, they claim they have no record of the transaction. Green Dot requested a transaction number, but I have been unable to locate it in my transaction history. Green Dot has been problematic for me from the start, as I had to dispute other transactions which resulted in my card being canceled and reissued. Although a letter mentioned a refund for disputed transactions on the new card, the card had no funds when it arrived. When I questioned this, Green Dot alleged I had already spent the money, even though I hadn't activated the new card. These recurring problems have led to a loss of over $[redacted] for me. I seek resolution and wish to communicate with someone who can assist effectively, as the stress caused by Green Dot over the past few months has been overwhelming. I simply want my issues resolved and my money refunded.

After purchasing this card and loading money onto it, upon setting up the online account with my personal details, I was informed that online purchases are not possible, and the card can only be used in-store. I urgently need access to my funds for online transactions to pay crucial bills, including water and gas. All information provided is accurate, and I am willing to provide identification if necessary to resolve this issue promptly.

Hello, it appears there may be an issue with your email for account recovery. Michelle L. Jordan, her daughter, and I have each sent you the necessary information multiple times. I am unsure why this matter has not been resolved yet. Kindly review your email for account recovery to locate her information and help resolve this quickly. Thank you for your assistance. - Sherry C.

I am Santos Herrera with the Social Security number ending in [redacted], born on January 6, [redacted], residing at [redacted] SW 146th Ave, Homestead, FL [redacted]. I am currently disputing a transaction dated April 10, [redacted], from SQ* La Perla Auto Repair for $[redacted]. When I initiated the dispute, I was informed that a provisional credit would be issued within 3 to 5 days for investigation. However, every time I contact customer service, I receive conflicting information. I urgently require these funds to pay my overdue electric bill and other expenses. Despite submitting all the required information via email as instructed, I have yet to receive any updates from Green Dot. I kindly request clarity on when I can expect to receive the provisional credit to settle my bills promptly and avoid disconnection.

My son purchased a Green Dot/MoneyPak card to avoid carrying too much cash from Florida to Alabama when visiting me on Easter. However, he encountered difficulty setting up an account to transfer the money onto a prepaid debit card. After he left, I tried to create an account myself and faced the same issues. It's concerning that we both provided our SS# and other personal details for identity verification, yet we are unable to access our funds. Even with the correct username and password, the system claims they are incorrect. We've attempted to recover the account following the instructions provided, but it has been unsuccessful.

As a long-time customer of Green Dot, I have encountered issues accessing funds from my card for the past three months. Despite several attempts, I have been unsuccessful in updating my contact information online or through customer service. Being disabled and reliant on disability payments loaded onto my Green Dot card, I requested assistance via email to have my funds sent to me. Unfortunately, I did not receive confirmation of my email, and when contacting customer service, I faced obstacles due to not remembering my old phone number. I believe there should be alternative methods for verification. If I do not receive a response from Green Dot's corporate office within two days, I will escalate this matter publicly. Please address this urgent concern. Case # [redacted]0.

I recently spoke to a representative about an issue I encountered at Ace Hardware. I had placed $1,[redacted] on my card for a car payment, but it went missing - either dropped or taken while I was at the store. I reported it stolen, but it was sent to my old address instead of my current one. When I checked my old address, it wasn't there. Since then, my card has been used, resulting in a loss of $2,[redacted]. This has left me in a difficult situation, with high charges and my balance reduced to a dollar. I've reached out multiple times for assistance with no resolution. I lost the card on the 28th, and various unauthorized transactions have occurred since. I urgently need this matter addressed, as it has caused me financial strain and even homelessness. I possess all relevant documents and am prepared to take legal action if necessary. Your prompt attention to this matter is greatly appreciated to help me and my six children in this challenging time.

I obtained a GreenDot card a while ago and had a balance of -$20. When my tax return was deposited onto it, I tried to use the funds, but my account was blocked. Despite reaching out to customer service, the representative was unhelpful and transferred me to a supervisor who has yet to assist further. While they managed to deduct the $20 owed, I am unable to access the rest of my funds. Urgently, I require access to these funds as they are needed for a doctor's appointment for my pregnant partner. My primary goal is for Green Dot to unblock my account promptly so I can retrieve the necessary funds.

I received money from a friend via PayPal, which is associated with the Green Dot card family. After transferring the money to my Green Dot card, I tried to use it to purchase gas, but my card was declined despite PayPal confirming the transfer. The customer service center in the Philippines has been unhelpful. I need to get gas for an orientation. Why is my card being declined when PayPal shows I have over $40 on it?

I am Randy C. On 03/31/[redacted], I attempted to send money via Western Union to my sister and her boyfriend, but the transaction was declined. Despite this, I was charged $[redacted].99 three times, totaling $[redacted].97. The next day, I noticed Green Dot attempting to refund the money, but Western Union claims they never received it due to the declined transaction. This issue has caused me financial hardship, leading to me being unable to pay my daughter and becoming homeless. I have been trying to resolve this with Western Union for three weeks to no avail. I urgently need the missing funds to be returned to me as soon as possible.

Hello, I recently discovered two Green Dot Money Pak cards that my late husband bought at the Walmart in Marion, IN on [date]. The activation number for one card is [redacted] purchased for $***.** and the other is [redacted] purchased for $***.**. I'm trying to find out if these cards have been used and if there is any remaining balance on either of them. Unfortunately, my attempts to contact the phone numbers on the back of the cards have been unsuccessful. I returned to the Marion Walmart with the cards and receipts but was told they couldn't assist me. I would greatly appreciate it if you could help me check the status of these cards. Thank you for your assistance. Sincerely, Denise W. Please, kindly reach out to me at [redacted] or via email at [redacted] Thank you.

I had my taxes deposited onto my Green Dot card. Initially, I was informed there would be a 24-hour delay on Wednesday, and again on Thursday. Today, when I called back, I was instructed to provide a photo ID and email confirmation from HR Block regarding the tax return. Despite sending the required information, the customer representative confirmed receiving it but was unable to provide information on supervisors or a program director as none were available. I am confused about the process and frustrated as I could have selected another option for receiving my taxes, which would have been less complicated. Additionally, my state return is also expected to be deposited into this account.