Green Dot Customer Service Issues

I updated my prepaid card with my current address in Brooklyn, Ohio, instead of the one on my ID in Ormond Beach, Florida. Unfortunately, I am now unable to access the $[redacted].05 in my account, even though I had deposited $[redacted], with a service fee deducted. My original ID address is [redacted] Espanola Avenue Lot 49, Ormond Beach, Florida [redacted]. I urgently need access to my funds as this money is crucial to me.

I previously had an Account Now card that was closed due to an overdraft. Before it was closed, I set up direct deposit for my tax refund. The funds were never deposited into my closed account, and they were not sent back by Republic Bank and Trust, which was working through Tax Act. I'm stuck with missing funds, unable to get help from the IRS, Account Now, or MetaBank after weeks of trying. I'm frustrated by the lack of customer service and feel like I've been stolen from. This situation involves my taxes, which is serious. I need assistance to track down my funds and resolve this issue promptly. I feel helpless and hope for a resolution to this troubling matter. Thank you for your help.

I have noticed a couple of charges on my credit card statement. My name is Adrian Culbreath, and the last four digits of my social are [redacted]. My mailing address is [redacted] East Silverado Ranch Boulevard, Las Vegas, Nevada. There is an unauthorized charge of $[redacted] from U-Haul that I did not approve. Additionally, there are two unauthorized charges from Lyft, not Uber as I previously mentioned. These charges are incorrect because the rides were never completed. Please contact me at [redacted] as I am in the process of disputing these charges. Thank you.

I purchased a GoBank card at Walmart yesterday, went through the activation process, and now I'm unable to use it. Every time I try to use it, I get a message about an invalid PIN, even for credit transactions. I have set up an account online and on the mobile app, but I'm still unable to access it. Whenever I try to use the app, it directs me to the website, and when I visit the website, it tells me to use the app. I'm not sure what steps to take next.

I bought a Green Dot card for $[redacted] from CVS, and the receipt confirmed the card was activated. However, when I tried to register it using different methods, it kept saying the card was invalid. I've tried calling the phone numbers provided on both the receipt and paperwork, but I am unable to proceed as it keeps rejecting the card number. I urgently need help with this issue because I'm at risk of missing a payment deadline due to not being able to access the $[redacted] on the card.

I am having trouble accessing the funds my granddaughters sent me to purchase a car due to my card being blocked. I am unable to upload my driver's license on your website to unblock my card. Please contact me at [redacted] to resolve this issue. This experience is causing me to reconsider using your services after encountering this problem with RushCard bank in the past.

I recently purchased a Green Dot Visa card and completed the activation process, but unfortunately, it stated that my information could not be verified. During activation, I provided my phone number to receive a verification code. This issue has now occurred with two cards, preventing me from transferring funds from MoneyPak cards to the Visa card.

I was incarcerated in the Gregg County Jail from February 19, [redacted], until April 1, [redacted]. During that time, my card and account information were stolen. I have submitted a list of unauthorized transactions and am looking to recover my funds. I have identified the individual, Yasmin Walker, who I believe stole my information and went to a furniture company called Buddy's. I am pressing charges and would like to be informed about the next steps regarding the investigation and refund process. Thank you for your attention to this matter.

My GreenDot card is currently blocked due to a MoneyPak transaction. Yesterday, when attempting to transfer funds from one card to another, the transactions were reversed, and my card got blocked. This card is crucial for my business earnings, and I need it unblocked promptly. I rely on this card to receive payments for my services, and not having access to it has caused a lot of inconvenience. I would greatly appreciate assistance in resolving this issue and having my card unblocked so I can access my funds. Thank you for your help in advance.

To whom it may concern, I have been a dedicated Apple customer for several years and previously worked for the company for approximately three years. When Apple Pay Cash was launched, I signed up with Green Dot to avoid using Venmo. However, in February [redacted], I experienced a double charge of $58 on my Apple Pay Cash account during a transaction, which also reflected on my Debit Card statement. Despite my efforts to resolve this issue, Green Dot support repeatedly informed me that the account must remain locked without providing any further explanation. I escalated the matter to Apple's Senior Advisors and reached out to Green Dot, only to be told by Mark that there was no one left to assist me and the issue would not be resolved. This situation is unacceptable as it prevents me from utilizing Apple Pay Cash and potentially signing up for the new Apple Card with my longstanding Apple ID. I am concerned about the security implications, as I was able to create a new Apple ID and set up Apple Pay Cash within minutes on a new account, highlighting a potential security loophole. I kindly request assistance in resolving this matter promptly before considering escalating it to the Better Business Bureau. As a loyal customer and former employee, I simply wish to use Apple Pay Cash and access the Apple Card at launch. Thank you for your attention to this matter. Bryan Gregus

On April 9, [redacted], Esaceketo.com charged $90.87 from my card without my authorization. I did not make any purchases, and now I am short on funds for my Uber rides. This situation has never occurred before, and I am unaware of this company and why they would take money from me. I am extremely upset as this was almost all the money I had on my card. I urgently require a refund of the funds back into my account as I did not authorize or make any purchases for this amount to be deducted from my account.

I recently purchased a new card, but I am having trouble activating it. I have attempted to contact customer service but have not been able to speak to a representative, and there is no specific option for activation problems. Despite being able to check my balance over the phone, the system does not seem to accept either the card's expiry date or the CVV when I try to activate it. I have made multiple attempts without success. I request that this issue be resolved promptly or that I receive a refund for the deposited funds.

I noticed unauthorized charges on my credit card from Google Miniclips. I reviewed my recent transactions at 11 am, and the balance was $52. However, by 6 pm, it had decreased to $19 due to these unauthorized charges. I am unable to prevent them from taking money from my card. This money is crucial as it was meant for my phone bill via PPC, and my AT&T bill is now past due. I insist on an immediate refund. I am a loyal customer who relies on Green Dot for my prepaid card needs for my small business, which processes thousands of dollars in transactions annually. Unfortunately, I have been unable to find assistance in resolving this issue.

I am Christina. I am still waiting for my $[redacted] refund from the purchase of a MoneyPak to add funds to my card. It has been 10 business days, and I have not received the check in the mail like it was promised in the email below: Claim # SF-[redacted]5 Hi , We have completed our research for the product you purchased in the amount of $[redacted].95 and sent you a refund. Please expect your refund in 10 business days. Thank you, Processing Team Email was sent by Green Dot Corporation, PO Box [redacted], Pasadena CA [redacted]. Please call me at [redacted] to inform me of the status, as I am falling behind on bills due to this delay.

One week ago, I contacted support to inquire about my account balance and discovered it had been closed. The initial response was to wait 72 hours for further information. However, a week later, I was informed of a 14-day waiting period for my funds, which is causing me to incur late fees on my rent. I urgently need access to my funds to cover my rent obligations. I have obtained a prepaid card and request an immediate transfer of my funds to this account. A check was supposed to be sent out the previous Wednesday to expedite the process, but delays have persisted. It is crucial that the transfer is made promptly so that I can make my rent payment today.

I purchased a MoneyPak and attempted to load $[redacted] onto my card, but it repeatedly displayed an invalid number message. When I bought a second card and tried to load it, I encountered the same issue. Throughout the evening, I made several unsuccessful attempts to add the funds to my card. I have submitted more than one claim and sent multiple emails with attached receipts, but I have not received any responses yet. I am hoping to have my money refunded as this was a significant amount for me to lose without any resolution. Any assistance on this matter would be greatly valued. Thank you. Sincerely, Whitley C.

My sister sent me $[redacted] to make an urgent online purchase. I bought a Moneypak card expecting a physical card, but it turned out to be a way to add funds to an existing card with the user's name. Unfortunately, the card I have, Direct Express, only accepts deposits from the SSA. As a disabled widow on a fixed income, I am unable to access the $[redacted] on this "convenient" card and will likely miss the purchase deadline without assistance. I'm reaching out for help urgently. Thank you. - Lisa

I posted about a refund here about six weeks ago. Initially, I was informed that the refund was sent but it got returned because I wasn't home to receive it. They assured the next refund would be put in the mailbox. It has been two weeks since then, and I am still waiting. When I called today, my number was blocked. I need assistance with this matter as it is affecting my ability to pay rent, and I am facing eviction. Your help in resolving this issue would be greatly appreciated. Thank you for your assistance.

I am experiencing difficulty resolving an issue regarding a new debit card and updating my address. Due to not remembering my phone number linked to the account and losing access to the associated email, I am unable to change my address. My details are as follows: Jennifer Millis, SSN: [redacted]96, DOB: [redacted]. I previously resided at [redacted] S Barstow, Eau Claire, WI [redacted]. Concerned that the replacement card might have "do not forward" instructions, I seek clarification. I hope for a prompt response to address this matter concerning the card I have been dealing with all day, containing around $42. I aim to resolve this with Walmart efficiently or escalate my feedback regarding this situation.

I have been waiting for three months to receive my funds from Greendot after they closed my account. I have followed all their instructions multiple times. Recently, I spoke with a supervisor named Rose B who confirmed that all my documents were satisfactory. However, when I called today to follow up, I was informed that I need to resubmit everything. This has happened several times, and all I want is to receive my money and part ways with the company. I am extremely dissatisfied with the service provided.