Green Dot Customer Service Issues

$85.00 was deducted from my account on March 20th. I have not used my Greendot card recently, besides my ex-boyfriend, but Rent One has declined to refund me, which is unfair. I have no association with Rent One, and I am unaware of any furniture rental linked to my name. I demand a full refund as I believe my card was compromised, and I did not authorize these transactions for furniture I do not possess. Please assist me.

I followed the instructions in the packet to register my card. However, when I tried to set a PIN through the automated system, it did not recognize it and assigned one instead. After that, I had to speak to a representative over the phone. This process became challenging due to the representative struggling with language barriers when spelling my common name and asking for my SS number, email address, and date of birth. Eventually, I was informed that there was a verification issue, and I would not receive a personalized card, making it unusable at ATMs or online. Unfortunately, there seems to be no alternative for assistance with the verification. The only solution I discovered after scouring through the fine print is to send a dispute via mail to California. Despite checking online, I couldn't find similar complaints. It's frustrating that there is no way to correct the registration details or connect with a live person. This issue might just be due to a simple mistake like a misspelling or using a different phone number.

I received an email last month stating that pre-authorization for checks was no longer necessary. When attempting to pre-authorize check #[redacted], my only options were to cancel the check or order new ones. Assuming the email about not needing pre-authorization was why I couldn't find the option to fill it out as before, I'm puzzled. I typically use the Green Dot mobile app on my iPhone. - K. Molina Check #[redacted] was declined as it was not pre-authorized. Checks without pre-authorization will be declined, and the recipient may be responsible for repayment and additional bank fees. Remember to pre-authorize checks using the Green Dot mobile app before issuing them. Thank you for choosing Green Dot.

My tax refund was deposited into my Green Dot account on September 6, [redacted]. Up to now, I haven't been able to access my funds. I've spent over 7 hours today trying to reach a live person without success. I'm frustrated, angry, and tired of this situation. The problem is related to having more than one account with Green Dot that I want to link to transfer the funds. If not resolved promptly, I will move my money and close my account. You can reach me at [redacted] or email me at [redacted] Thank you for your immediate attention to this matter. - L. B.

Hello, I am currently residing outside the United States which makes it difficult to reach out via phone. I managed to contact your customer service line on March 25th at [redacted]. I was informed that my card ending in [redacted] was returned to you, and I should expect a new one with the same account and routing number within seven days. However, as of April 5th, I have yet to receive the replacement card at my address, [redacted] N Long Ave, Chicago, IL [redacted]. Additionally, I find it unjust that $7.95 has already been deducted from my account for the monthly fee despite not having received or activated the new card.

I am seeking a provisional credit of $2,[redacted].21 to be added to my account. I have been facing issues with unauthorized transactions on my Greendot prepaid card, resulting in missing funds that prevent me from paying my bills. Despite receiving apologies from Greendot, I am left struggling to make ends meet. As per the merchant account agreement, I should receive a provisional credit if transactions are unauthorized. However, this has not been the case in my situation, leading to multiple instances of compromised funds on my card. The lack of cooperation from the merchants, especially regarding transactions at Walmart, where most issues occur, has been frustrating. The delays in resolving disputes and the unfulfilled promises of communication from the corporate office have left me feeling disregarded. I expect a quick resolution to this matter to avoid further financial hardship for my family. The failure to adhere to the dispute policies within the specified timeline is unacceptable, and I urge Greendot to address this promptly.

My name is Enrique Negron. I submitted a complaint with incorrect email details. On March 23, [redacted], I purchased a $22.86 subscription from "BeenVerified.com" and later requested a refund due to dissatisfaction. Despite being told the refund would be immediate, I did not receive it. When contacting "BeenVerified," I was advised to reach out to Green Dot Visa. I am requesting your assistance in resolving this matter and returning the funds to my card. My correct email is [redacted] Please disregard any confusion if I mistakenly contacted Green Dot or selected the wrong option regarding blocking my card. I was attempting to speak with a live representative. If further verification is needed, please contact me via email. I hope for a prompt return of my $22.86. Thank you.

I've been trying for 3 days to activate a card, but every time I try, the system says I have to wait an hour. Then, my account got locked, even though I haven't reported any cards as stolen. I can't pay my balance or access my account properly. I haven't received any cards in the mail, nor have I gotten any emails about them. It's been a frustrating experience dealing with this company for 3 days, with no solution in sight. I'm really frustrated with how this company is handling things. It's been 7 days of being hung up on and transferred to the wrong people. I need my money now. Please reach out to me to resolve this.

I am Ashleigh E Lee, and my card ends in [redacted]. My phone number is [redacted]. I encountered an issue with my One Main Financial Green Dot Card. I obtained a personal loan through One Main Financial and received a temporary card with a pin. I got the temporary card and pin from my local One Main Financial office on Friday morning. Today, I went to Walmart with a friend but forgot the pin paper. Despite trying different pin combinations without success, I did enter the correct pin once but forgot the numbers as I wasn't paying attention. After getting cash back, I mistakenly entered the wrong pin multiple times and now my card is blocked. Although I have $2,[redacted].00 on the temporary card, I am unable to use it. I went to an ATM, which stated I am an unauthorized user. I urgently need help resolving this issue to access my funds.

I contacted Green Dot to cancel my card ending in [redacted], under Dedria Dougans at [redacted] Despite my request, the card remains active. I refuse to pay any further monthly fees for a card I have already canceled, set to expire in June [redacted]. Upon receiving a call about re-issuing a new card, which I do not want, I am extremely frustrated. After providing my personal details, they were reluctant to cancel the card. I had to search through old phones to locate the number used to cancel the card. Following multiple calls with different numbers, I eventually found the right one. Only then did they agree to cancel the card. This process was unnecessarily difficult. If my card is not canceled without any fees, I will escalate this matter to a higher authority.

Two days ago, I purchased two cards and called to activate them. During the call, I mistakenly gave my fiance's last name, leading to issues with verification. After clarifying my own last name, the activation was successful, but one of the cards was set for one-time use only without my consent. I would like my name corrected on the cards or a refund for both. I am willing to provide a picture of the cards for verification purposes. Thank you.

I am having trouble receiving replacement cards after facing fraudulent activities on my account. The customer service experiences I had were extremely upsetting, with one representative hanging up on me and another being unsympathetic due to background noise. It's frustrating as my paycheck, including rent money, is deposited on this card. My landlord is threatening eviction, and I have five dependents relying on me. I urgently need a new card as FedEx has been unreliable, causing significant emotional distress and hindering my access to essential funds. This ongoing issue has been affecting me for three weeks now, and I am seeking a prompt resolution to this situation.

I recently bought a Green Dot card from my local Dollar General. It's a Visa debit card that I need to use immediately to pay a bill. Unfortunately, after attempting to register the card once, your company locked me out. I followed the instructions to wait 30 minutes, but now it's saying I need to wait 24 hours. I can't reach a live person over the phone, and it's frustrating because I only attempted to register the card once. I feel like my money is being held hostage. I need this issue resolved promptly.

There were unauthorized purchases totaling $[redacted] on my card from California, but I live in Florida. I submitted the information to GreenDot, but they declined saying it was a valid purchase. I did not make these purchases and need the $[redacted] refunded. Despite filing a claim a second time, they are still investigating for 10 days. I would appreciate your help in resolving this issue promptly. Thank you.

I am a small business owner who has been using Wix.com to generate revenue. I have been waiting for almost three days to receive the money I earned from my website. According to Wix customer service, my bank is the reason for the delay. While I understand the situation, I find the waiting time unreasonable, especially after already waiting two weeks for Wix.com to transfer the funds. I urgently need my money for living expenses. If my funds cannot be expedited, I may have to consider switching to a different bank such as Chime.

I have an available balance of $31.89 on my Green Dot Bank/Walmart MoneyCard. When I contacted customer service, they mentioned 2 pending debits to Amazon and Google, but both companies have confirmed they do not have any pending charges. The representative I spoke with was unhelpful and refused to escalate the call to a supervisor, ultimately hanging up on me. I am very upset, and a simple apology will not suffice. I am concerned about using my card once my paycheck is deposited. If this issue is not resolved promptly, I will have to involve the authorities.

I haven't received my Green Dot card with my tax refund deposited since 3/28. Despite having the account and routing number, I have been unable to reach a live representative at Green Dot for the past four days. Both the IRS and TurboTax were unable to assist me further. When contacting Green Dot customer service about not receiving the card, I was informed I have two cards linked to my social security number. However, as I never received last year's card, I do not have the card number for this year. The automated system hangs up as I cannot provide the last 4 digits of either card. I am now looking to cancel the card and have the funds returned to my bank account or request an immediate replacement card. Urgent assistance is greatly appreciated.

I loaded $[redacted].00 onto a prepaid card to pay my car insurance, but the transaction failed. I am unable to withdraw the money from an ATM. My insurance company requires a routing and account number, which I can't find. Despite having enough funds, my insurance got canceled due to the declined transaction. I have been unable to reach a live person after multiple attempts and need urgent assistance to resolve this issue so I can drive my car. Please contact me at [redacted].

I am Paula Tyson. I ordered items from a company called "Starshoptrend" and discovered they are a scam. I paid $61.73 using my Walmart Money Card, it's been a month, and I have not received my order. The company took down its site, and I am unable to contact them for a refund. I have tried contacting my Walmart Money Card for assistance without success. I simply want my $61.73 refunded to my card. I have relied on Walmart Money Cards for years and have always had positive experiences. Thank you for your help. Sincerely, Paula Tyson.

I recently purchased a Greendot prepaid card and loaded $[redacted] onto it. Unfortunately, my account was closed due to failure to verify my identity. I have already submitted my identification documents but my funds are inaccessible. I have been patiently waiting for two days for a resolution, but have not received any assistance. I am in a difficult situation as I am in the process of moving and have no place to stay. The address on my ID differs from the one I provided during registration to avoid sending the card to my previous address. I urgently need access to my funds. Please contact me promptly as I am running low on gas and my dog is in need. Thank you.