Green Dot Customer Service Issues

My taxes were loaded onto a Green Dot card, and the tax preparer had it sent to her address. She claims she never received the card. I contacted customer service and told them I never received the card. Initially, they advised me to send a photo ID and a bill to change the address for a new card. However, the tax preparer informed me that the card was unlocked. After several attempts to rectify the situation, I was told the card couldn't be relocked without sending it to the current address on file, which I no longer reside at. I am extremely worried as the card remains unlocked, and someone could spend the $1,[redacted] on it. This has been an ongoing issue since February 15th, and it is causing me immense stress. I urgently need assistance with this matter. Please contact me at [redacted] or [redacted]. Thank you.

On March 6, [redacted], I encountered an issue with Green Dot. After depositing my tax refund into my husband's Green Dot Visa card via H&R Block, Green Dot unexpectedly froze my account. Following instructions from a representative, I submitted verification, including IDs and proof of deposit, on March 8, [redacted]. I was assured access to my funds within five business days. However, on the fifth day, I discovered my account was closed without my permission. Despite multiple attempts to resolve the situation, I was informed that my investigation was closed and that I needed to resend all documents. After resubmitting and experiencing challenges due to the account closure, I was told to wait another five business days to access my money. Numerous emails and promises of callbacks from the corporate office have yielded no results. As my refund has been withheld for two weeks, my financial situation has become dire. Frustrated by the lack of progress, I am left with no recourse but to consider legal action against Green Dot. I plan to escalate this matter to the Better Business Bureau and the authorities to ensure the release of my funds. Thank you.

I contacted customer service regarding a delayed refund on my card from a previous hotel deposit that was released on the 17th. My previous deposit was released on the 10th, and I usually receive the funds by the 20th. I am frustrated with the delay and inconsistency. The team at customer service seemed unaware of the situation, which has been very inconvenient. I rely on quick access to my funds due to frequent work-related hotel stays. If this issue persists, I might have to consider switching cards to avoid financial disruptions. It's essential for me to have access to my funds promptly, so I would appreciate clarification on the refund process to make an informed decision about my card usage.

Hello, my name is Destiny. I am facing difficulty reaching a customer service representative regarding a card I have not received yet. The process when I call the customer service number [redacted] is not assisting me in resolving this issue. The system prompts me to enter a card number, which I cannot do as I have not received the card. I simply need to speak with someone who can provide guidance and look into this matter. I would appreciate if someone could reach out to me either via email or phone to assist. Ideally, I would prefer phone assistance, but my main goal is to get the support I need. Kindly let me know if you are able to help. Thank you for your assistance.

I am Sheena Baker, and you can contact me at [redacted] or [redacted] My address is [redacted] Littlefield Cv, Memphis, TN. I received my refund on a Wal-Mart card ending in [redacted], which is currently blocked since February 27, [redacted]. I have been unable to access my refund, and despite attempts by Tax Shield, my tax preparer, and their management to resolve the issue, there has been no progress. I would like this matter to be handled directly by management rather than the company's representatives. I am eager to have this situation resolved promptly so that I can receive my refund.

I have not received my card that was mailed to me on May 9, [redacted]. I have the account number it was deposited into. I am unable to reach anyone on the phone, and I need to access my income tax money. Please contact me at [redacted] immediately. The system says another card was issued, but I have not received it. I need assistance to receive my funds. You can also reach me at [redacted] Thank you, and I hope you have a blessed day.

I'm having trouble reaching Green Dot bank regarding a deposit the IRS said was made into their account for me. I've called multiple times providing my information and social security number, but every time I'm asked for a card number which I don't have as I never received a card. This issue has left me very frustrated as I cannot get through to anyone despite calling since 9 am. My name is Melissa Penn, email is [redacted], and my phone number is [redacted]. I would appreciate it if this matter could be resolved promptly as I have been unable to speak to a live person despite trying various numbers throughout the day.

I am extremely disappointed with the level of customer service provided by the Green Dot card services. I tried to transfer $60 to my son's email last night, following the instructions provided, but ran into multiple issues. Despite having several Green Dot cards, none of the suggested methods for accessing the money worked as advertised. When attempting to transfer the funds to a card, the website simply refreshed without any explanation for the error. The alternative option of "getting a card now" also failed to provide the necessary information to proceed. This situation has left my son without the necessary funds to renew his phone plan, causing considerable inconvenience. Additionally, the supposed option to speak with a representative by pressing "5" proved to be unsuccessful after numerous attempts. The lack of support and communication is both frustrating and unacceptable.

The automated system had trouble understanding my name, DEVI, so it transferred me to a person named ABBY. Despite multiple attempts, she also struggled to accurately grasp my name phonetically. When I clarified using "V as in Victory," she continued to have difficulty. After I provided my social security number, she repeated it back inaccurately. Even when I tried to confirm, she abruptly mentioned canceling my card. Now, after this frustrating interaction, I cannot reach anyone for assistance, and the registration line indicates my card is not registered, hindering my ability to make online purchases. This was the main reason I acquired the card. I have been a loyal Green Dot customer for six years and have never encountered such poor customer service. There is a definite need for improvement in their service.

I have a Walmart prepaid GreenDot card and per their website, I should not be charged a monthly fee due to having federal benefits deposited into two accounts. However, I've been charged $3 monthly for the past three years despite having an account with them for eight years. I am requesting a refund. My contact number is [redacted]. Last 4 of Social Security are [redacted], DOB 12/28/85, and my name is Christina Fox. My accounts end in [redacted] and [redacted]. They are disputing the refund and I have evidence to prove my claims. I've involved my lawyer and may consider legal action if not resolved. They refunded only January and February [redacted]. It amounts to nearly $[redacted] per account since [redacted]. I am prepared to sue for damages. I am seeking resolution promptly as I feel deceived and robbed.

I recently had to deactivate my card, and I was informed that I won't receive my new card until the 28th. Unfortunately, I have urgent bills to pay and cannot wait that long. I have attempted to contact your customer service line unsuccessfully and am frustrated by the inability to speak to a representative. Please consider expediting my card delivery for an additional fee or reactivating the card I initially deactivated. Thank you.

Hello, I've been using Greendot for about 2 years now, and I relied on it to pay my bills and rent and use it like a credit card. Recently, my card stopped working, and when I contacted customer service, they mentioned that it was under investigation but didn't provide any details. They asked me to wait for 5 days, then 10, but it's been longer than that. I called again, only to find out that my account was closed and canceled without any explanation. Now, I can no longer access Greendot, and I'm puzzled about the reasons behind this sudden action.

I had to settle a state toll violation and the only payment method available was online with a credit card or prepaid debit card. Unfortunately, my partner mistakenly purchased a Green Dot Cash Back direct deposit card instead. After going through the process of opening an account, downloading an app, and waiting for a personalized card, I realized I couldn't easily cancel the account. Now, due to inactivity and a zero balance, they have charged me a monthly fee, which I find unfair. I am unsure of how to proceed with closing this account as there seem to be no online or in-app options provided by Green Dot.

I used TurboTax this year to file my taxes. I was informed that my refund would be sent to me on a Green Dot prepaid Visa card and should arrive in 5 to 10 business days. However, my refund has been sent to the card, and I have yet to receive it. I am hoping for a resolution to this issue promptly, as all the fees have been deducted from my refund. I am expecting the card to be mailed to me with priority shipping so that I receive it by tomorrow, Saturday, March 23, [redacted]. If not, I am prepared to contact the Better Business Bureau and report Green Dot and Intuit TurboTax. This experience has left me extremely dissatisfied, and I will not be using the services of these companies in the future. Despite trying for three hours, I have been unable to reach customer service to address my concerns.

I am frustrated as I have been unable to register my card. After receiving the verification code for my phone number, the website froze when I tried to enter it. Subsequently, it stated it could not verify my card information and is alleging they will send me a new one, which I hope is not the case. I rely on Disability benefits, and this $[redacted] is crucial for the next two weeks. When I call customer service, it always asks for my card number and then claims the card is not found. I have also encountered issues on the website, with messages referencing multiple cards in my name. I need prompt assistance to access my funds. Please address this matter urgently. Thank you, K. White

The activation process for my new card purchased at the Dollar Store has been challenging and time-consuming. I encountered similar issues with your services in the past, including difficulties accessing my funds. I urgently need assistance activating this new card before my electricity is cut off. Kindly provide a straightforward activation method or a contact number to speak with a proficient English-speaking representative. Your prompt attention to this matter is greatly appreciated. Thank you, Kelly D P. Address: [redacted] Beth Mitchell Ln. Mead, OK [redacted] Alternate Address: Laurel Ln. Sherman, TX [redacted] Phone: [redacted]

I received a Green Dot card for my income tax return, but it was sent to my old address. I have been contacting [redacted] for the past three days, continuously sending documents, but it has been a challenging process. I was in an accident on March 5th, had surgery on March 7th, and recently moved. Despite providing documents with my new address, workman's comp correspondence regarding my accident, a copy of my driver's license, and even a letter from the nursing home where I am staying due to my inability to walk post-surgery, they keep asking for a bill which I do not have. I am feeling frustrated as each person I speak with gives me conflicting information and does not seem willing to assist me. I urgently need help with this situation. I have already sent all the required documents for verification through the greendot.com reference number SF-[redacted]4 for an address update. Thank you for any assistance.

I am having trouble registering my card with Green Dot. I do not need direct deposit and want my money back as my electricity is urgent. I used Green Dot prepaid cards before and encountered issues. I need $25 refunded to me, which is significant to me. My card number is 4[redacted] 8[redacted] and it expires in 01/22 with security code [redacted]. I use prepaid cards for bills and transferring money to my husband. Please help me resolve this promptly as the funds are crucial for my electricity. I am low-income and this money is essential to keep my electricity running. I urge you to release the funds today or transfer them to another card. I did not realize this was a direct deposit card; I need a reliable prepaid card for my finances. I look forward to your prompt assistance. Thank you.

I bought a card at Walmart as I have in the past. When I tried to register it online, I followed all the steps, but when it came to verifying that I am not a robot, it failed to verify my identity. I contacted both Walmart MoneyCard and Green Dot, but received the same response that I can only use the card for cash purchases due to the verification issue. Despite never facing this problem before, I was unable to resolve it. Eventually, with the help of the Walmart Money Center, I managed to get my money back by buying a gift card and cashing it out. It's frustrating to encounter such difficulties without proper customer support despite the ease of loading money onto the card. This experience has made me reconsider using these services in the future and I am contemplating filing a complaint with the BBB. Disappointing experience all around.

My Walmart Money Card has had a block on it for over three months because of a MoneyPak issue. I have tried multiple solutions provided by Walmart and Green Dot, but nothing has resolved the problem. I loaded a Green Dot MoneyPak to my Walmart card, and there was confusion with Mrs. Cervantes, but despite clarifications, the matter remains unresolved. Despite sending my driver's license several times as requested, the issue persists. After months, I finally received a callback from Green Dot instructing me to send a copy of my driver's license again, but the problem remains unsolved. I am frustrated with the lack of progress in resolving this issue and just want my money returned. I urge Green Dot to address this matter promptly. Thank you, Paula Rentfro.