Green Dot Customer Service Issues

On March 14, [redacted], after more than two years of regular transactions with Rent-A-Center via my Greendot.com account, I suddenly noticed a new user agreement clause that resulted in a $[redacted] overcharge. Despite my repeated attempts to resolve this error, I encountered inconsistent explanations and obstacles in contacting Greendot.com headquarters for clarification. Requesting a copy of the disputed user agreement section via email led to vague responses and a sense of unease about unidentified individuals handling my request. As a long-term customer of Rent-A-Center, I provided evidence of the completed transaction, only to be informed that the issue was unrelated to the transaction but rather a predetermined date. This unexpected deduction left me financially strained, and I am adamant that this user agreement clause does not align with the standard business practices I have experienced. I seek a prompt resolution to prevent further financial burden and distress.

I contacted TurboTax support about a card issued by Green Dot. After filing my taxes, the funds were supposed to be sent to the IRS and then to my personal account after the turbo fees were deducted. Unfortunately, this has not occurred, leading me to have to investigate the issue myself. The Turbo representative suggested contacting Green Dot via email or by phone, but these attempts have not been successful. I feel frustrated as both companies seem to be interconnected, yet I am left to resolve the problem on my own. I have reached out to the BBB and the IRS tax fraud department for assistance. This experience has led me to warn others about dealing with TurboTax and its affiliates.

My cards were closed due to suspicious activity, and I need assistance to resolve this matter. At the time, my family and I were loading money onto the cards to participate in a vehicle auction. I mistakenly allowed my son to use the cards for what I believed was a legitimate casino. I am sorry for any transactions that may have appeared suspicious. I frequently used my Greendot cards for online purchases, including at Walmart. I am requesting the opportunity to obtain another card, and I assure you that I will be more cautious in the future and avoid using it for similar purposes. I give you my word and promise to adhere to the guidelines.

Hello, my name is Messina Robinson. I have two Green Dot cards - one was bought at Walgreens for online purchases, and the other was for my income tax refund. I transferred around $[redacted] from the income tax card to the other one before losing it. When I called customer service to report the lost card, I couldn't provide the card number, and the automated system kept asking for my social security number, linking it to the wrong card. I need only the Walgreens-purchased card to be canceled and reissued. I'm struggling to reach a live person to explain the situation. Can someone please assist me with the correct card cancellation process? Thank you. Messina Robinson

I have arranged for my federal taxes and work paycheck to be directly deposited onto the Intuit Turbo VISA Debit card. However, I have not yet received either payment. Despite my efforts in contacting the card's customer service multiple times, the issue remains unresolved. Management advised me to wait since they have not received the funds. I have confirmed that both my job and TurboTax have the correct routing and account numbers. The IRS stated that the funds were sent to my bank. Surprisingly, I was not informed by TurboTax customer service to contact Green Dot. Feeling frustrated and deceived, I have conducted my own research. The delay in receiving my payments has led to financial strain, causing me to fall behind on bills. I am determined to escalate this matter and seek a resolution promptly.

On March 1st, I lost my debit card ending in [redacted]. Several unauthorized charges were made on my card, including purchases at ChangePoint Laundry, CMSVEND*CV Tacoma, Fred Meyer, Pizza Mart, McDonald's, Square Cream, and more. However, I have an alibi as I was in Arlington visiting a friend during that time. Surprisingly, my lost card was turned in at the office the night before. I would like to report these fraudulent charges, order a new card, and seek resolution as soon as possible. It has been incredibly distressing to deal with this situation, especially as a single mother. I urgently need assistance in resolving this issue and obtaining a new card. Contacting GreenDot has been challenging due to the automated system, so I hope to address this matter promptly. Kindly advise on the next steps to rectify this situation. Thank you. - NW

I would like to address the multiple unauthorized transactions on my account totaling around $[redacted]. The charges were from various sources like Hud Foreclosure, a product purchase, and an account hack. My Green Dot card, which I use for automatic payments, has been repeatedly charged without my knowledge. This has happened with different cards in the past too. The repeated mistakes, such as charging me for insufficient funds when my money was actually taken, along with issuing me two cards instead of one, have caused me great frustration. I demand the immediate return of my money as this error has left me with only $19 in my account. I will be escalating this matter to the BBB and FCC for resolution. I strongly urge you to rectify this situation promptly. Thank you.

Hello, I am Tarita Hickerson. I bought two Visa Prepaid Cards with $[redacted].00 and $[redacted].00 on them. I haven't registered them because they are the wrong type. The monthly fees are $9.95 for each card. I want a full refund for both cards without paying the registration fees. The phone refund process doesn't recognize my card numbers. I don't want to pay additional fees and just want a refund for the full amounts I loaded on the cards. I've only paid a $1.95 activation fee and don't want to incur more fees for two cards I won't use. How can I get a refund of $[redacted].00 and $[redacted].00 for these cards that I don't plan on using?

Dear Sir, I am having trouble getting live service on the phone. One of your cards is peeling so much that I can't swipe it for purchases or use it at ATMs. I received three new cards and want to activate two of them. When trying to set a PIN on greendot.com, it keeps giving me repeat procedures and says the card is already registered. I need a PIN to use the new cards but have not been able to get assistance from the [redacted] number. It seems like the customer service is mainly automated. Please contact me at [redacted]. Thank you.

This is my third attempt contacting you, and I am disappointed that I have not received a card for account number [redacted]20. The automated system keeps disconnecting me and does not accept my information. I am told that I have two accounts and need a replacement card for the first account where I lost the card. I urgently require a new card for account number [redacted]45, which holds my tax return. I am frustrated as I have not been able to speak to anyone about getting a replacement card. Please contact me at [redacted] at your earliest convenience. I am a single mother managing my finances carefully and feel like my money may be at risk. I am very distressed, and I hope this issue can be resolved promptly. I may need to discontinue using Green Dot prepaid cards. Thank you, Verneda Pearson.

My family and I have been Green Dot Visa Credit Card holders for about a decade. We've faced recurring fraudulent charges on our cards, causing inconvenience and preventing us from utilizing them. In January and February [redacted], our Green Dot Visa card was compromised with numerous unauthorized charges. Despite contacting Green Dot and disputing these charges, the representatives, based in the Philippines, were uncooperative and unable to resolve our concerns. It seems the fraudulent charges on our cards are not isolated incidents, pointing to a lack of protection of our personal information by Green Dot employees. Among the disputed charges are transactions from Uber, Lyft, Joe's, PayPal, Pending Motor.com, and Star 1 Wireless Inc., all unauthorized. Adding to the frustration, Green Dot levied a $7.95 fee after we disputed the charges. We demand the perpetrators be prosecuted, all cards linked to our account be closed immediately, full reimbursement for the unauthorized charges, and swift resolution two months after reporting the fraud.

On March 17, [redacted], around 8:15 p.m. New Orleans time, I attempted to register my new card. The phone system transferred me to one of the phone operators. After struggling for 15 minutes to register, the operator didn't collect my complete address, omitting the apartment number. This has caused me concern about the delivery destination of my new card. Repeated calls to 1-[redacted] and 1-[redacted] yielded no success. I am disappointed by the lack of assistance from your company when customers encounter issues. I have discovered various complaints about similar treatment on the Better Business Bureau website. If I do not hear back by tomorrow morning at [redacted], I will resort to using my temporary card and escalating this matter further. Prompt resolution is necessary, considering the effort I exert to support myself despite personal challenges. I eagerly await your call to address this matter promptly. Sincerely, M. Porter.

My tax refund was supposed to be sent to my Green Dot account on 3/13/19, but it hasn't shown up yet. I've waited the 5-day processing period, and now I can't find any help resolving the issue. How can I speak with a real person instead of the unhelpful automated service? I wouldn't recommend Green Dot's prepaid service to anyone based on this poor customer service experience.

I used TurboTax for my tax return and received my card at the end of February. I set up an account on my phone to receive notifications once the money was deposited. Unfortunately, my phone and wallet were stolen on March 4th, and I was unable to report it to Green Dot in time. The next day, I got a notification that the money was deposited, but it was transferred to another email connected to a different prepaid card in my wallet. I realize I made a mistake by saving my PIN on my phone. I've tried reaching out to Green Dot, Arizona Revenue, the IRS, and TurboTax, but haven't received any assistance. I'm a mother of six and relied on that money to support my kids. Please assist me.

Attention: If you used a debit card at Five Below between November 13, [redacted], and January 11, [redacted], your banking information might have been compromised. I experienced fraudulent charges close to $[redacted] on my GREEN DOT PREPAID card within 10 minutes. After receiving a letter from Five Below about my debit card being part of suspicious activity on their site, I took immediate action. I saw unauthorized transactions happening on my card and managed to cancel it. Green Dot's customer service was difficult to navigate, but I was able to explain the situation to a representative. Despite their promise that I could access the remaining balance once I activated my new card, I faced challenges. Transactions from Russia appeared on my account, and additional fees were deducted. Despite multiple attempts to contact Green Dot, my money is still missing. I am concerned about the delay in resolving this issue, and it's affecting my ability to provide for my family. Any advice would be appreciated.

I bought a Green Dot Mastercard and registered it by calling the toll-free number. Despite registering the card, when I attempt to log into my account, it states that the last 4 digits of my social security number (which I did not provide) are invalid. After contacting customer service, a representative mentioned a different social security number on file, suggesting identity theft, and the card has been blocked and rendered unusable. They advised cutting it up. Inquiring about a refund for the card, the representative put me on hold with no return. I have destroyed the card and seek a refund of $65.00 via a mailed check. Please instruct me on the necessary steps to receive this refund. Thank you.

I am attempting to update my address. However, I was informed by the customer service representative that I am unable to proceed as I do not recall my previous phone number. Despite explaining that I have a new phone and cannot remember the old number, I was told there is nothing that can be done. Requesting to speak with a supervisor or manager, I was told none were available as they do not exist. The issue at hand is that a card with funds belonging to my son from his deceased father has been consistently sent to the wrong address for a month. This situation has left me upset. I am considering taking legal action for mishandling an 11-year-old's beneficiary funds and plan to share my experience online. With all the time at my disposal due to my permanent disability, I am determined to pursue this matter. Despite verifying my social security number, birthday, and old address, there seems to be an unresolved issue.

I recently closed my account with a Walmart prepaid card and requested a new card due to an address change. Despite informing the customer service representative about the address change, the new card was sent to the old address. When I inquired about transferring the money from the lost card to a new one in person at Walmart, they refused and requested extensive documentation. I was shocked at the rudeness of the staff who mentioned even with the documentation, the money transfer could not be arranged. This experience has left me disappointed and frustrated. It's disheartening that I have to wait for an additional week to access my money after waiting three weeks for the new card, which I still haven't received.

My husband mistakenly purchased a Green Dot debit card instead of a gift card for our son, causing frustration as our son is now unable to cancel the card online. Despite registering with personal information, attempting to cancel prompts a request for the last 4 digits of the social security number, leading to a dead-end if it's not provided. The process feels like a scam with potential monthly fees even with a zero balance, resulting in a loss of funds meant as a gift. Attempts to use the card were unsuccessful, indicating further complications. The inability to cancel and the overall experience with customer service have left us extremely dissatisfied. We seek a resolution promptly to address this issue.

I am facing a concerning issue with my Green Dot card where the tax funds were sent to the wrong address by the tax preparer. Despite my efforts to resolve this with customer service, there seems to be a misunderstanding with the unlocking and relocking of the card. I urgently need assistance to ensure my funds are secure and the situation is resolved promptly. Kindly prioritize sending all correspondence to the email address I provided to avoid further complications. The stress from this ongoing problem is overwhelming, and I am seeking a quick and effective resolution to this matter. Your prompt attention to this issue is greatly appreciated. Thank you.