Green Dot Customer Service Issues

I require assistance with activating my card. Upon purchasing the card, I have encountered difficulties in activating it, resulting in error messages and the subsequent locking of my account. Despite attempting to contact customer service via the provided phone number, I have been unsuccessful in reaching a resolution. The automated system appears to be hindering rather than aiding the situation, leaving me frustrated. It is imperative that this issue is addressed promptly as I am facing financial hardship due to being unable to access the funds in my account. I hope to resolve this matter amicably without involving legal measures. Effective communication would be greatly appreciated to rectify this situation promptly. Thank you.

My fiancé of 8 years claimed me and our kids on his tax refund. He electronically signed for it to be deposited to my/our Walmart Money Card. We do not have a bank account, so we thought this would be fine. On Monday, they rejected our state refund, and tomorrow our federal refund will hit. The lady, who claimed her name was Barbie and her number was [redacted], sounded like she was just shouting out numbers but claimed she was the supervisor. After speaking with her, she said I should just delete my account with Green Dot. I believe I will, along with my 2 sisters, uncle, dad, grandma, and mom. We will no longer be Green Dot customers. It was very unprofessional, and I don’t think she was the supervisor. If she is, she should not be dealing with people. I have spoken to the Internal Revenue Service, and they said to reach out to my bank. Since I can’t speak to anyone and our tax check is due to be deposited tomorrow and it was rejected, I feel like this is a conflict in keeping people's money, especially if he is willing to identify the social security number. My mobile app, which has already been screenshotted, has wrongful advertising that will be addressed to my attorney. If our tax check is rejected again, it will be taken to my attorney because it clearly states you can add a joint account holder. I am mad because we have bills and 4 children, and we depend on that money to feed our children, pay our bills, and so on. The moment it is rejected, I will present this to my attorney. He has been more than willing to confirm his identity. We have both used this card, so this isn’t anything new. I’m aggravated and frustrated and will see to it that Green Dot will no longer be around after the false advertising and rejecting the tax check that I, as the account holder of the card, am allowing. Yes, he electronically signed agreeing that’s where he wanted it sent to. Even the IRS said to contact you and let you all know what was going on so you had the chance to fix it. What my app reads states I can add an additional account holder. It has been screenshotted. By tomorrow, if our money is rejected, that’s where one of many problems will be solved through my attorney.

Since my son's father passed away in December, I have been attempting to retrieve the funds from his account for my son. Despite repeatedly submitting all requested documents, the company has acknowledged receiving them but is now unresponsive. I have faced extended hold times, disconnections, and an overall lack of communication. My son is already grappling with the loss of his father, and not being able to access the final direct deposit is adding to his distress. I am hesitant to involve our attorney but may have no choice. The account in question is with Go Bank, which has a history of negative reviews. Any assistance in resolving this matter and securing the funds for my son would be greatly appreciated. The account holder is Charles Parrish, born on March 5, [redacted], who passed away on December 14, [redacted].

On March 3, [redacted], I reported my card lost or stolen with the account ending in [redacted]. I agreed to the $5 fee mentioned by the representative. A few days later, I checked my balance online and noticed it had drastically decreased from $1,[redacted].72 to $[redacted].22. Upon canceling my account and waiting for a new card, I saw a transaction on my statement for a Verizon bill totaling $[redacted].00 with an additional $3.50 fee. I promptly disputed this transaction and was given dispute number [redacted]0. While waiting for my remaining balance to be sent to me via check, I unexpectedly received a Green Dot card ending in [redacted]. I assumed this was a replacement for my funds but learned it was already canceled. Despite contacting customer service multiple times, I was unable to access my remaining balance without jumping through hoops. I am frustrated as this is my hard-earned money mishandled by Green Dot, and I seek assistance in resolving this issue promptly.

I have my check deposited onto the Walmart MoneyCard, and I needed to dispute a $[redacted] charge from Goldtone Skincare on 2/22. Initially, I was informed I couldn't dispute it until 2/28. When I made the dispute on 3/12, I was instructed to replace my debit card. I connected with a supervisor because I urgently need access to my funds before payday tomorrow. Unfortunately, I was told I wouldn't have access to my money for 7 days unless I replaced my card, which caused distress. The supervisor didn't offer other assistance or provide corporate contact information. It's frustrating not to have access to my own funds and impacts my ability to support my small children. I hope a resolution can be found without further delays.

Hello, my name is Dasmine Bell, and I want to report unauthorized transactions on my account. I was shocked to see a significant amount of money taken without my consent. When I contacted customer service, the representative I spoke to was very rude and rushed me through the dispute process without providing a claim number. They transferred me to an automated system before logging all the unauthorized transactions properly. I am requesting a thorough investigation and sent in a police report on 03/08/[redacted] to support my case. Here are the unauthorized transactions listed, along with the action needed for refunds. I am disappointed with the lack of assistance and the behavior of the agents and supervisors I encountered during this process. Thank you, Dasmine Bell - 03/08/[redacted].

I used TurboTax to file my taxes, and on my final document, it showed a routing number and account number linked to a GreenDot bank account. I was expecting a paper check but haven't received a card from them yet. I believe my federal return might be going to the GreenDot account, while the state return may come as a paper check. I need help to locate my GreenDot card or confirm if that's how I'm receiving my tax return. You can contact me at [redacted] or [redacted] Thank you.

I used TurboTax to file my taxes and have a final document with routing and account numbers. I expected a paper check but see bank information for GreenDot on the document. I'm confused and concerned about where my card is. When can I expect it? Please reach me at [redacted] or [redacted]. Thank you.

In November [redacted], I made my first primor credit card payment without verifying my account first, causing it to be frozen. I submitted the required documentation in December. The customer service representative informed me it could take up to ten days to unfreeze my account. After trying to use my card 20 days later with no success, I assumed there might be a holiday delay. Recently, I attempted to log in and got locked out after entering the wrong information multiple times. When trying to reach customer service, I had trouble speaking to a representative and obtaining help. I am frustrated not being able to access my prepaid credit card account, and the system is showing my 16-digit card number as invalid. I believe my bank account is verified, as my payment went through, leaving me with a $0 balance. I am concerned about the lack of communication regarding the status of my account and deposit reimbursement of $[redacted]. Thank you for any assistance.

I received a card from Greendot that I didn't authorize. They placed my funds on this new card instead of the one I provided, and then they sent it to an old address. I tried to update my address by sending my ID, but they refused because I didn't provide a bill with the new address. Now my tax money is delayed as I wait for the new card. I contacted the post office to hold my mail, but I'm unsure if the card has even been sent. When I called Greendot, I couldn't reach a person, only an automated system. Once I receive my card, I plan to withdraw my money and close my account. Greendot has lost my business.

My fiancée has been waiting for her tax card for a month and a half now, and it has yet to arrive. We ordered two different cards because the first one never showed up. This delay is becoming frustrating, as we urgently need access to our money. Supposedly, the card should be here by tomorrow. If it does not arrive, I plan to escalate the issue to the head of Green Dot to resolve this matter promptly. If the card does not arrive tomorrow, we will opt for direct deposit into my bank account. I will provide you with our email address for further communication. We tracked the card and discovered it has not reached our local post office. Given this, it seems unlikely to arrive by tomorrow. This delay is impacting our family's financial stability, making it crucial to address this issue immediately.

On March 6th, [redacted], I tried to transfer my stashed balance to my account for bill payments. The system prompted me to verify my email, but I encountered issues processing the request. After contacting customer service, the representative promised to expedite an investigation. Despite waiting 24 hours as instructed, I faced the same verification issue when trying again on the 8th. Following another call, I was informed that no investigation had been initiated, and a new case was opened. Subsequent attempts on the 18th and following instructions to clear my browser history on my desktop did not resolve the problem. Eventually, after emailing a screenshot with details to the provided address, I received the verification code. However, the system still could not process my request. With bills pending, including wedding payments, I continued to call for assistance, encountering conflicting advice between reps regarding email updates and phone verification status. The latest representative mentioned ongoing site maintenance and advised trying again later. I urgently need access to my funds and request manual email update or assistance moving money from my stashed account.

My address is [redacted] Lesley Brook Dr, Decatur, GA [redacted]. In your system, it shows as Brook Avenue, but that's incorrect. I recently received a Green Dot card and called customer service to activate it. Unfortunately, the person I spoke to entered the wrong address, leading to ongoing issues. Despite multiple calls to customer service, I have been unable to resolve the problem. The representatives keep directing me to change it online, but whenever I input the correct address, it reverts to Brook Avenue instead of Lesley Brook Dr. This has caused delays and frustration since last year when I encountered a similar issue with Green Dot. This recurring problem is concerning as my personal details should be on record from previous interactions. It is essential to have this corrected promptly as I need access to my funds without further complications.

I recently tried to make a $20 payment to GTL Inmate Telephone Services, but my payment was denied by GreenDot. After speaking with the inmate telephone services representative, it seems the issue lies with the card company. This isn't the first time my payment has been denied, resulting in pending transactions and additional fees. I fear this might happen again. I urge you to allow the transaction to go through as there is a family emergency, and I need to reach my family member. The recurring problem with GreenDot has left me frustrated, and I may have to find an alternative if this issue persists. Your assistance in resolving this matter promptly is greatly appreciated.

I attempted to add funds to my Green Dot card online and went through the verification process by uploading my ID. It was supposed to take 2-3 days, but it has now been a week, and I have not received any email confirming its completion. I called 1-[redacted] multiple times and spoke to several Green Dot representatives who kept me on hold for almost an hour and a half each time. I urgently need this money to process because my light bill is overdue, and I have been without electricity for days. The customer service experience was extremely disappointing; the representatives seemed inefficient and slow in handling my issue. If this matter is not resolved promptly, I will no longer be using Green Dot services.

I recently spoke to a customer service representative about canceling a card sent to my previous address at [redacted] Hartwell Det MI [redacted]. They assured me that card ending in *[redacted] was canceled, and a refund check would be mailed to my current address: [redacted] Summerdale Dr Southfield MI [redacted] by April 5th, [redacted]. To facilitate this, I emailed the necessary documents - proof of address, front and back of ID card - to [redacted] Now, I am concerned about whether my email was received as I haven't received any confirmation despite calling multiple times to follow up. I'm eager to know if my email has reached you. Please, could you send me a confirmation email? You can reach me at [redacted]

While working on my taxes, I opted to receive my refund on a GreenDot card. The tax software directed me to set up an account on Green Dot's website. It was late, and I can't recall the username I used. I suspect the card may have been sent to my previous address saved in Google's autocomplete. This is not a huge issue as I can still access both mailboxes daily. It's been since March 4th, and I haven't received the card in either mailbox. My email states the tax refund was deposited into the card account. I urgently need the funds for a lawyer payment tomorrow, so I need this resolved quickly. I appreciate any help you can provide.

I have had my Green Dot Platinum secured credit card for over 90 days and recently encountered an issue with activating it. I mistakenly used the card for a refund at Oreilly Auto Parts without meeting the required initial deposit of $[redacted]. The refund amount of $[redacted].57 was approved, and it reflects on my online statement. I have been trying to deposit enough money to meet the minimum requirement but have been unsuccessful. When attempting to add cash to the card, I am unable to do so. Despite numerous attempts to reach a live customer service representative, I receive only automated messages prompting me to pay the initial deposit. I urgently need access to these funds and require assistance to resolve this matter. I am willing to pay the remaining deposit or any necessary fees. I am seeking a contact number or information for someone who can assist me promptly. Resolving this issue is crucial, and I appreciate any help in expediting the process.

I am facing a frustrating situation and struggling to contact customer service for my GreenDot Platinum credit card. I recently realized there is a time limit for making a deposit. A transaction was mistakenly approved with a returned automotive part, crediting $[redacted].57 to my account, not enough for the initial deposit. I need urgent assistance to resolve this and get the money back. Please provide guidance at [redacted]

I used TurboTax to file my mom's tax return because she passed away on 12/28/[redacted]. I needed to submit a form for the refund to be issued to me instead since she was receiving it on behalf of me and my three sons. I realized after sending the form that her details from last year were still included, and I have been unable to reach anyone at the IRS for assistance. The Account number is [redacted][redacted] with [redacted]20, but I am unsure where this card is from. I am requesting to remove this card or prevent any refunds from being deposited into an account not belonging to the cardholder. My refund is under Saquoya Stewart. I have proof of her passing. I have already sent the return, but it has not been processed yet, and I am urgently trying to resolve this issue as I am currently experiencing homelessness with my sons and in dire need of this refund.