Green Dot Customer Service Issues

I have attempted all available contact numbers for Green Dot, used the app, and attempted to activate my card on the website, but every attempt results in an error message stating "Invalid Card" or "Card Not Recognized." I am incredibly frustrated as I cannot afford to lose $[redacted] or wait two weeks for a refund. This is a matter of great urgency for me. How can I speak to a customer service representative directly? This experience has been so unpleasant that I have decided to avoid using these cards in the future.

I purchased two MoneyPak cards, one for $[redacted] and the other for $48 to pay my rent. When trying to load them onto my RushCard, I encountered issues with the Re-Captcha repeatedly prompting me to try again and then crashing the page. Upon getting through, I was unable to load the funds due to the cards being blocked for suspicious activity. I am seeking a refund, but the customer service representatives were extremely rude. This was my first time using the service, and it will be my last. When I called the next day to confirm the status of my refund, the representatives were once again disrespectful, hung up on me, and blocked my number. I am sending a copy of my license and the receipts for both cards in hopes that they rectify the situation promptly and provide me with the refund I desperately need to avoid homelessness.

I used my GreenDot Intuit TurboTax card to reserve a room at Holiday Inn in Monroe, Michigan. Upon check-in, we decided to cancel our stay. The tenant assured us that the refund would be processed promptly, but it has been over a week, and we have not received our $[redacted] back. The hotel informed us that we need to contact you to release the funds as they have already been cleared on their end. We are struggling to locate a live agent to assist us. Please, I urgently need the refund. Thank you for your assistance.

I recently discovered unauthorized activity on my card, resulting in the need to request a replacement. Unfortunately, I was not made aware that my account would be completely frozen for up to 10 business days during this process. As a flight attendant, quick access to funds is crucial for my daily expenses. The inability to access any funds in my account for over a week has significantly impacted my day-to-day life. Despite reaching out to request a temporary hold removal or fund transfer to another account, all my attempts have been denied. I acknowledge the importance of security measures, but the total restriction of my savings feels unjust and has a profound effect on me. I am seeking assistance from someone who can help expedite the resolution of this situation promptly.

I have been trying all day to get my card to work and speak with a representative. I cannot find an option to talk to a person over the phone no matter what I try. My card holds a balance of $90.00, but I am only able to use it once as I never received the verification code from Greendot. This issue has caused me frustration as I am unable to access my funds and face a $9.95 fee. I am extremely upset and disappointed with this poor service experience. Despite being a long-time user of Greendot, I have not been able to resolve this issue after hours of waiting on hold. My son also needs my attention, adding to the stress. I demand a refund for the $9.95 fee since I am being forced to use my card in a limited manner. The lack of information about restrictions on online transactions on the website or card package has only made matters worse. I need to hear from a representative at this company promptly, or I may escalate my concerns further.

I think I have been scammed, and I want a refund. I received a call from someone claiming to be from the Putnam County Sheriff's Department in Georgia. They said I missed jury duty and needed to pay a fee to clear the warrant. I was instructed to load money onto a GreenDot card. I provided the last 8 digits of the card number and the security code on the back as requested. What steps should I take next?

I am unable to reach a corporate director or person of authority to assist in unlocking my card, even after sending my driver's license copy via email three times. Green Dot has been deducting money fraudulently from my account, which was reimbursed without informing me that I needed to request eight new cards due to activation issues. Despite five hours of phone calls with representatives repeatedly sending new cards, the security lock was never explained. This has left me unable to access my funds or resolve the card activation problem that started two months ago. I am requesting the reversal of the fees being deducted illegally and access to my full account balance. Documentation of my communications via email, audio, and video recordings has been kept for nearly a year without a solution.

I contacted Priceline.com and they rebooked me into a new hotel, refunded $94.55, and gave me an $18 credit for the inconvenience. I made a $50 deposit at the new hotel using my GreenDot card, which the hotel promised to refund in 3 to 5 business days. When the refund didn't show up, GreenDot said it could take until the 20th of February. By the 18th, the refund hadn't arrived, but there was a $50 charge from a different hotel, Travelodge, on the 7th. I disputed the charge with Travelodge but didn't receive a response. After my disputes were denied, I couldn't access my GreenDot mobile app for 2 weeks. When I finally did, the La Quinta refund and deposit were missing, along with a $35 charge from Google that I didn't make. It's now March 7th, a month since my hotel stay, and approximately $[redacted] is missing from my account. I just want the $94.55 from Priceline, the $50 deposit from La Quinta, and the $35 from Google refunded, totaling $[redacted]. Any other charges I'm not concerned about.

I contacted Priceline to address the issue, and they rebooked me into a different hotel. Priceline refunded me $94.55 and provided an $18 credit for the inconvenience. Upon checking into the new hotel, I paid a $50 deposit using my GreenDot card. The front desk assured me that the deposit would be refunded within 3 to 5 business days upon check-out. After contacting GreenDot on the third day, they mentioned that the refund might take until February 20th. However, on February 18th, I noticed the $50 deposit was not refunded but was charged by another hotel called Travelodge on the 7th. Despite disputing this charge with Travelodge, I received no response. Additionally, my disputes with GreenDot for the hotel deposit and the $94 refund from Priceline were denied without explanation. The $35.88 charge from Google was also not refunded. It has been a month since my stay, and I am still out of approximately $[redacted]. I request the removal of the $94.51 charge from Priceline, the $50 deposit from La Quinta, and the $35 from Google, totaling $[redacted]. I hope to resolve these issues promptly as my trust in GreenDot has diminished.

I purchased a temporary green dot card in February and created an account. However, when I received two cards with my name, I tried to register them but encountered verification issues. Despite entering correct information, I could not verify the accounts. Attempts to contact customer service have been unsuccessful as I can't reach a live representative. Even contacting the corporate offices led back to unhelpful customer service without live assistance. Unable to add money due to restrictions on the temporary card, I face a negative balance from monthly fees. This has become a significant problem. It is vital to resolve this as soon as possible.

I applied for a TurboTax prepaid card but haven't received it. After checking online, I noticed my address was incorrect. I have been trying to update my address since February 21st, submitting supporting documents five times. Each time I call, they ask for two business days to update, but there has been no progress. I am concerned about when the new card will be issued. Despite having a reference number confirming receipt of my documents since February 25th, my tax return has been on the card since February 27th, and I cannot access it. This situation is very frustrating, and I am contemplating whether to cancel the card and wait for a paper check as it has been three weeks of waiting.

I reported my card stolen on January 19, [redacted]. Initially, my balance was $[redacted].06, which has now decreased to $[redacted].11 as of March 11, [redacted]. Despite my numerous calls, I have yet to receive a replacement card. I am frustrated as I can't transfer the funds to my other card, which is identical. Furthermore, my ID card does not display my current address on file, complicating the process of accessing the remaining balance on the stolen card. I am seeking assistance in resolving this matter promptly.

I had my mother transfer my tax refund to my Green Dot card. It has been eight days, and there is a hold on my account preventing me from accessing my funds. As a result, I have been without electricity for a week now since I can't pay my bill. The customer service representatives couldn't explain the reason for the hold. I have reviewed all the terms and agreements on your websites, and none mention this type of hold. I urgently need my money as I have a son who cannot be without electricity any longer.

I purchased a MoneyPak three days ago, loaded it with $[redacted], and encountered issues when trying to use it online. This is urgent due to a family emergency related to the Nashville flood. After multiple failed attempts with the MoneyPak number, I received an error message when entering my information. The support number listed on the MoneyPak card, [redacted], did not offer any assistance. Resorted to contacting you after unsuccessful attempts. Disappointed by the lack of 24/7 chat support and feeling frustrated about the situation. Had to reach out via email instead of chat. Will escalate this matter to the United States Attorney General if the funds are not transferred to my Green Dot card promptly. Unfortunately, even Green Dot was unable to provide support. Desperately seeking resolution.

I bought a MoneyPak and tried to load it onto my card. I was asked to send my ID photo for verification, but haven't heard back in days. I spoke to a representative on March 1, [redacted], who said it would take 7-10 days to get a refund. I called on March 2 to confirm the refund request, and again on March 9 with no luck. Today, I was told they couldn't track the refund. I spoke with Mike and Russ, who were unhelpful. My name is Demetrius Milton, the refund is for $[redacted], and my address is [redacted] E Delavan Ave Buffalo, NY [redacted].

I appreciate receiving notifications about my account balance, but this stopped suddenly in February without any explanation. Despite calling to reinstate these updates, I have not received a text with my current balance. Upon checking today, I noticed several charges under the name "Request muscle" for $89.97, which I do not recognize. I typically use this credit card for Wish orders, and these unfamiliar charges have significantly impacted my available balance. I have thoroughly reviewed my orders and found no matches for these mysterious charges. I am concerned that my card may have been compromised. I would appreciate it if you could contact me at [redacted] to discuss the origin of these charges and the possibility of a refund. Alternatively, you can reach me via email at [redacted]. Your prompt assistance in resolving this issue would be greatly appreciated. Thank you.

My son purchased a card for direct deposit of his new job checks, as they do not issue paper checks. When I attempted to set up an account on your website, I encountered technical difficulties and was unable to proceed. After downloading the app, I was informed that he could not have an account or receive deposits on the card. Despite numerous attempts, I was unable to reach a live customer service representative through any of the provided phone numbers. Each time I tried to input the card number, it was unrecognized, and when I used his social security number, it stated no account was linked. It is frustrating that there is no direct contact number for assistance. I urgently need this issue resolved before his first day at his new job tomorrow to ensure he receives his pay. Please reach out to me promptly.

My son purchased a card for his new job's direct deposit payroll. When attempting to set it up online, the site repeatedly showed technical errors. After trying six times, I downloaded the app and entered the information, only to be told he didn't qualify for an account. He could access existing funds but not make future deposits. As his employer only uses direct deposit, it's essential to resolve this issue promptly. Unfortunately, all contact attempts so far have led to automated responses, leaving me frustrated. I urgently require a contact number to speak with a representative to resolve this matter before tomorrow morning. Please reach out to me as soon as possible. Thank you.

On 1/23/[redacted], I requested refunds for $60.00 and $[redacted].00. I provided copies of my receipts, Money Pak, and ID. After their investigation, Green Dot customer service promised my refunds for Feb. 10th and February 13th. Despite my calls and emails, the money hasn't arrived. They mentioned completing their research but claimed I received a refund. It's my money, of course, I should get it back. In March, a female representative named I mentioned I would receive the refunds by March 8th or to follow up. Since January 22-23, it's already March 12th, nearly two months, and I'm still waiting for my refunds. I expect to know the status of my funds. I have all correspondences, call logs, and reminders, and I am eager to receive what's rightfully mine.

Hello, my name is Joshua Alan Lynch, and my address is [redacted] Albatross Way, Sac, CA, [redacted]. My phone number is [redacted], and my date of birth is 06/12/[redacted]. The service I received from this company has been challenging. Communication has been difficult as some representatives were rude and hard to understand. I have been disconnected during transfers and denied a claim without a clear explanation. I am now being asked for additional documentation for a new claim, even though Green Dot should have the necessary information. I am considering canceling my Green Dot card once I receive my refund. I have requested to speak to a manager, but have not received a callback. It feels like Green Dot makes it intentionally difficult for customers. I believe contacting the Better Business Bureau may be necessary. I am hoping to speak with a manager, and I can be reached at [redacted]. Thank you for your attention.