Green Dot Customer Service Issues

Yesterday, on the 8th, I obtained a Green Dot Visa card. However, I am experiencing issues using it at ATMs as it indicates my PIN is invalid, even though I am using the provided PIN. When attempting to activate the card online, I am encountering difficulties as my information does not match the records. Unfortunately, I have been unable to reach a live representative for assistance. My name is Aaron John Rogers, and my date of birth is 11/20/[redacted]. I can provide all necessary account information if required.

I recently purchased my second Green Dot card after relocating. However, I have encountered issues with this card for three weeks now. Despite Green Dot deducting their monthly fee, I have been unable to access my funds. When I have reached out to Green Dot's representatives, they have been unhelpful, leading me in circles. My attempts to use the card have resulted in constant declines, even though there is a balance of $[redacted].05. I urgently need to pay Molina Healthcare for an upcoming surgery, but I am unable to do so because of this problem. My name is Tracue Young, and I can be reached at [redacted]. I hope to receive assistance as soon as possible.

I recently bought a Green Dot card and tried to activate it over the phone. I provided personal information, thinking it was a simple process. However, I wasn't informed about any VIP services, only about the automated voice system. Sadly, I discovered that my money is missing, and after researching, it seems like a scam. The person I spoke with didn't have my address correct, and now my account is overdrawn. I urgently need to deactivate my card. If this issue isn't resolved promptly, I will be forced to escalate it to the Better Business Bureau.

My mother purchased a Green Dot card at our local Walgreens on 12/24/18. When attempting to use it, we were informed that the last number was not going through. The Walgreens manager submitted all the required information (pictures of the card and receipt, the amount of money loaded onto the card) on 1/2/19. The manager even wrote the number 9 over the unclear number on the card. If Green Dot does not refund the money, this issue can be escalated to Walgreens Corp. My elderly mother, 80 years old, bought the card to assist someone and she is in urgent need of the refunded amount. Any assistance in resolving this matter would be highly appreciated.

Dear Green Dot, I am writing to share my recent customer service experience. I spoke with a representative named Debbie on December 26th, between 5:40 and 6:04 p.m. CST, regarding my Green Dot card. Unfortunately, Debbie did not provide an employee number or last name for verification purposes. When I initially received my Green Dot card in March [redacted], I used it for purchases. However, by the end of March or beginning of April, I encountered issues with fees that led to a negative balance. I stopped using the card shortly thereafter. I no longer have the original card and did not authorize the replacement card. I kindly request a prompt response to this matter. You can contact me via my original email attached to the account, [redacted], or at [redacted]. Thank you for your attention to this issue. Sincerely, Felicia Rudd

I bought around 15 Green Dot Visa cards and one Mastercard to gift to my children and 13 grandchildren for Christmas. Some of my grandchildren are too young to have social security numbers, so I had to involve their parents in the process. I paid a $1.95 fee for each card and loaded $20.00 onto each one. Unfortunately, two of my grandchildren informed me they were charged a $7.95 activation fee. I've instructed my children to return the cards to me so I can give them cash instead. I realize now that I should have paid closer attention to the fine print. When I tried calling to resolve this issue, I encountered difficulties as I don't have an account since I'm not the receiver of the cards. I'm seeking guidance on how to cancel these cards and recover my funds. Despite providing personal information, I have been unable to speak with anyone when contacting customer service. Thank you. John

I recently purchased and activated a Greendot card, despite negative online reviews concerning customer service, issue resolution, cost, and card functionality. Initially, I encountered problems while speaking to a representative during activation. Then, I faced difficulties when trying to use the card. Subsequently, I discovered my account information was inaccessible due to the representative entering my date of birth incorrectly. Lastly, I struggled to contact customer service for assistance. This was particularly challenging as I bought the card during an auto emergency, leaving me stranded overnight in an unfamiliar and unsafe city. I tried to use the card to secure a hotel room, but it was declined. Unable to correct the date of birth issue with the automated system or reach a live representative, I found myself without access to funds and had to sleep in my car. The situation is incredibly distressing and unacceptable, especially for a single mother entrusted my funds to your company.

I recently discovered some unauthorized charges on my account that I immediately disputed. After filing my complaint, the bank provisionally credited my account for one of the charges. However, despite reassurances from the merchant that they would reverse the $[redacted].00 transactions, the bank stated that I must wait until the dispute is resolved before receiving any funds. This delay is impacting my ability to pay for essential services like my phone and electricity bills, which are crucial for my job as a truck driver. Despite my attempts to resolve this issue amicably, the bank representatives have been unhelpful and rude. If the matter is not resolved by 1/15/[redacted], I will have to consider involving legal assistance. The dispute was initiated on 01/05/[redacted], but I was informed that it may take an additional two weeks to process, even though the merchant has confirmed the reversal of the charges. Please reach out to me promptly to address this situation, as I may have to take further action if no resolution is reached soon.

I called two days ago and spoke to "Cid." I never received my card with my name on it or could get cash back from the card I bought at Walmart. "Cid" offered to expedite a new card in 7 to 10 days for $12 or $15. I found this unacceptable as I shouldn't have to pay for a card I never got. I spoke to a manager named Connie, who waived the fee as a one-time courtesy. I used the new card to buy lunch, only for it to be declined. Now it seems Connie deactivated the original card with my paycheck on it. I can't reach anyone through the automated service and am in a tough spot with no food or cash. Green Dot's customer service has been disappointing. I hope the card arrives soon. Can I be allowed a one-time ATM withdrawal as my grandkids need food? I doubt anyone will read this due to negative reviews. If by chance this is seen, please assist me and my family.

I attempted to use my prepaid Green Dot card in-store after learning that I couldn't use it online or withdraw cash. After loading $[redacted] onto it, the card was declined when trying to make purchases in-store, even after involving customer service. Green Dot's lengthy refund process is frustrating. Despite purchasing the card on the 14th, I have been unable to use it anywhere in-store for credit or debit purchases. Although they swiftly charged me a monthly fee, I haven't been able to spend anything from the card because of these ongoing issues.

I have been a loyal Walmart Money Card customer for over a year with a good standing account and regular direct deposits. Recently, I noticed a suspicious $*** transaction by Microsoft. When I contacted customer service to address the issue, I was assured that my account would be protected. However, to my dismay, my account was closed due to a compromised account number. Despite the funds being available, I have been unable to access my money and have been met with unprofessional and unhelpful service from the representatives and supervisors. This situation has caused me stress and forced me to take extreme measures to cover my expenses. I am seeking a prompt resolution and accountability for the poor customer service I have experienced.

I am employed at Burger King, and I receive my pay through Tri City Foods. Recently, someone gained unauthorized access to my user login on the computer system and altered my direct deposit details. Consequently, my salary was deposited onto another person's green dot card. Despite numerous calls and discussions with Tri City Foods, I was informed that I must contact green dot to address this matter. It appears that a fellow employee tampered with my user login to divert my paycheck onto their card. Tri City Foods has not assisted me in resolving this issue and advised me to seek help from green dot. I have some partial card information where the funds were deposited, but not the complete card number. Urgently, I need assistance to rectify this situation as I have not received my due payment. Thank you.

I just received my first paycheck through direct deposit this morning. Yesterday after work, around 2:30 PM EST, I checked the Green Dot mobile app to see if the direct deposit had gone through. It hadn't, but I had no problem accessing my account. I checked again last night before bed, around 9:15 PM EST, and still no deposit but no trouble accessing my account. I checked again this morning between 5-6 AM EST, and again no deposit, no trouble accessing my account. Then between 7:30-8 AM, I noticed a notification on my phone informing me that my deposit had gone through. At that point, I tried to check the app only to find that my account is now "blocked pending review." I spent 30+ minutes waiting for customer service to become available but had to hang up several times because I'm at work. Now, I can't get any further than the automated system telling me there is a block on my account because of documentation they requested the last time I spoke with them on the phone (which I have zero recollection of). I have no idea what documentation they need from me, and I can't get a real person on the phone. I can't access my paycheck to put gas in my car, pay bills, or eat. I'm so disturbed by this right now that I'm having difficulty focusing on what I need to be doing at work. Please help me! -Robert T.

I purchased a Walmart Visa Gift Card at the Bonham, TX location and unfortunately, it was lost or stolen. I need assistance canceling the card and getting a replacement. When I contact customer service, I am asked for specific details that I struggle to provide correctly, resulting in difficulty locating my card number. I kindly request that you help me by locating my card number, cancelling it, and issuing a new one. I have funds on the card due to refunds from purchases. Here are my details: Name: Powell S. SSN: [redacted] Zip Code: [redacted] Date of Birth: 12/14/[redacted] Last 4 digits of card: Visa [redacted] Address: [redacted] E 6th Street, Apt. [redacted], Bonham, Texas [redacted] Phone: [redacted] Email: [redacted] If more information is needed, please contact me via phone or email. Your assistance is greatly appreciated. Thank you, Powell S.

I recently purchased a Green Dot card at Walgreens where I work. I loaded $80 onto it for some necessary purchases. After activating the card through the app, it informed me a new card would be sent to the specified address instead of using the one I already have and paid for. I attempted to rectify this via the app without success as I kept getting stuck in a loop asking me to log in. Later, on my computer, the only option available was that a new card was getting sent without the ability to change it. Calling customer service revealed that the card I was holding had a balance of $0 and could not be used. I am extremely frustrated as I needed the money for tonight and now will have to spend an extra $20. I seek a prompt resolution and a full refund. I can provide the receipt and activation slip. Without a quick response, I will avoid using your services again. Please assist me promptly as this situation is urgent, and I cannot handle a financial setback at the moment because the loaded money was all I had.

I am having trouble accessing my funds because Green Dot has frozen both my new GoBank and Green Dot Visa accounts. I have been trying to reach out for assistance for the past two weeks to unfreeze the accounts, but have not been able to speak to a live person to resolve the issue. I simply want to convert the accounts to limited status to withdraw my money and deactivate the cards. The process of uploading my state ID has been challenging, even with a high-quality phone camera. I urgently need access to my funds and want to close the accounts for good. Please contact me at [redacted]. Thank you, Jim Ford.

I am Lady Lynne Bertha Herrick and I am the owner of Hayes Hays Herrick. My social security number is and always has been [redacted]39, and my date of birth is 3-23-[redacted]. I was born in Troy, NY. I do not possess any credit cards, whether government-issued, personal, or royal. My identity has been stolen, resulting in millions missing from my parents, Her Majesty Viola Herrick and James Burton Herrick Sr. Please note that I do not receive mail due to ongoing identity theft concerns. I insist on conducting all transactions in person to avoid any fraudulent activity. My identity and wealth are of utmost importance to me, subject to specific laws that dictate my personal handling of all matters. Kindly respect my wishes and uphold the established protocols for communications and transactions. Thank you for your attention. Lady Lynne B Herrick (Little Vi Creed)

I am Angela Alexander. I purchased a Walmart Debit Card for my Direct Deposit and business transactions. I am frustrated because I am having trouble receiving a deposit from a hotel made on 01/12/[redacted]. Despite numerous calls, I was first told I would receive it on 01/22/[redacted], which did not happen. Following that, I was informed it would be on 01/28/[redacted]. It is now 2:45 on 01/28/[redacted], and I have not received my money. The customer service representative I spoke with did not handle the issue professionally, and I requested to speak with a supervisor who was unwilling to intervene. I am very concerned about the poor customer service provided, and I am requesting a prompt response regarding my funds.

I have encountered issues with my card recently. I loaded $[redacted] on my card for the first time and spent it. Then on January 28th, I added another $[redacted], but it seems to have gone to the same card. Whenever I contact Green Dot using the card number, it says it's invalid, even with different Green Dot numbers. I need assistance with a $[redacted] dispute and getting the money back on the card. I also need to contact Green Dot for any further inquiries. I considered getting a platinum card but realized I have to load it with cash, which wasn't my intention. I understand now that I should use my old Green Dot card with the number [redacted][redacted], expiration date 12/22, and cvc [redacted]. Please confirm this information and explain why it shows as invalid. Your prompt response would be appreciated. Thank you for your help. Sincerely, R. MAYS

I'm seeking assistance for erroneous charges totaling over $[redacted] on my Microsoft account. Multiple transactions were duplicated, resulting in 37 incorrect charges. I have faced challenges resolving this with customer service due to a lack of information from when I got the prepaid debit card six years ago. Despite my efforts, I was hung up on during a recent call. Urgently needing a resolution before rent is due, I've struggled to reach a supervisor who advised me to contact a general helpline. In desperation, I may involve local news for consumer advocacy. Please reach me at [redacted] or via email at [redacted] to address this urgent matter. Thank you. Best, M.H.