Green Dot Customer Service Issues

I utilized mobile deposit for my payroll check yesterday. Although the check was processed without issue, the app now indicates that my funds won't be available until January 7th. I was advised earlier that my payroll check could be expedited. How can I speed up the availability of my funds? I am facing imminent disconnection of vital services, and with a 5-month-old baby at home, the situation is dire without electricity or heat.

I contacted to have my card activated after spending my last $20. I had trouble understanding the representative's accent, making communication challenging. After a long wait on hold, I was directed to an automated system stating my card setup failed, rendering it unusable. This is causing financial stress as I am expecting a distant friend to send me money. I urgently need to pay essential bills. I am frustrated with the inability to speak with a live person for assistance. Being left broke due to these difficulties is distressing. I need immediate help resolving this issue to make my card functional.

I recently called to have a card activated after spending my last $** on it. Unfortunately, the person I spoke to had difficulty speaking English clearly, making our communication challenging. After struggling to understand them, I was eventually transferred to an automated voice informing me that there was an issue setting up and registering the card, preventing me from reloading any money onto it. This has left me in a tough spot as I needed the card to pay urgent bills and receive a money back reload from someone far away. Spending over an hour on hold before speaking to a live representative added to my frustration. Now, I'm left with a useless card and a strong desire to communicate with a live person to resolve this critical situation, which currently seems impossible to do. Your prompt assistance in addressing this matter is greatly appreciated.

I bought a Moneypak card in late November and encountered issues with the website. I tried multiple times to resolve the problem with no success, so I opted for a refund. After waiting for two weeks, I was asked to provide my ID, utility bill, last 4 digits of the Moneypak card, and correct address via email. I promptly sent all the requested documentation but have not received my refund. I tried reaching out to Greendot customer service, but unfortunately, I was met with unhelpful representatives who were impolite and even disconnected my call. I urgently need my $[redacted] back and would appreciate guidance on how to escalate my refund request.

I've had my Green Dot card for the past three months without any problems. There's $[redacted] credit on the card, but it's been declining when I try to use it. I'm very dissatisfied and disappointed with the inconvenience and embarrassment this has caused. I've been calling all day and getting the runaround. I need help to access my money from the card promptly before I consider taking legal action.

I attempted to register my Dollar General card but encountered issues with verification due to sharing the same name and address with my brother. After adding my middle name, I was able to register the card but only for in-store use. I am willing to provide any necessary documents to fix this. The card number is 4[redacted] 5[redacted]. My email is [redacted] I require online payment for bills totaling $[redacted] and seek assistance in fixing the card or receiving a personalized one for online payments. Thank you for addressing my concern.

I bought a Green Dot Visa prepaid card for my 13-year-old son using his birthday and Christmas money. I have attempted multiple times to activate the card by calling the provided numbers, but each time I reach a dead end. My son urgently needs to use the card for an essential science project for school, and it is causing him distress. We are regular users of Green Dot prepaid cards but have faced continuous issues recently. If I am unable to activate the card within a day or so, I insist on receiving a full refund, and I will no longer choose your products. Sincerely, Gina J.

I had to cancel a card I had for 2 years due to unauthorized charges from a free trial offer. Despite requesting a new card, I encountered issues and had to register a new card with a different address. I contacted Green Dot to transfer the remaining balance to my new card. After speaking with 3 specialists for an hour, the third specialist abruptly put me on hold and I was disconnected. My initial balance of $69 has decreased to $45 due to monthly fees, and I am unable to use the remaining amount. Once I retrieve my funds, I have decided not to use Green Dot again and will not recommend their services.

I have been struggling to register my card for use. Despite numerous attempts via phone and the app, I have faced difficulties. The phone system kick me out due to an error with my card number, even though I entered the number displayed on the card. When using the app, after inputting my phone number for authentication, the process resets. This frustrating cycle has repeated four or five times. I'm disappointed as I've loaded money onto the card but can't access it. I contacted Walmart twice, where I bought the card, but they directed me back to you. I request a call from a representative to assist me in resolving this matter.

I'm reaching out for the third time seeking assistance. Twice, I detailed the issue I'm facing without any response. I've been unsuccessful in registering my card or accessing my funds. The automated system keeps rejecting the number on the front of my card, prompting me to retry continuously over the past two weeks. Attempts to resolve this with the retailer were futile, as they directed me back to you. Even after multiple calls, the issue persists. Pressing 5 to speak to a representative also led to the same invalid number message. The current prompt suggests I'm not providing enough information to address the problem. I urgently need my card registered and access to the stored amount. Please contact me back promptly.

On November 28, I misplaced my debit card, which I tend to do often but usually find it later. It was recovered on December 4, but I noticed unauthorized charges due to it being missing. On December 6, my purse was stolen from my car, although my wallet was left behind, making me unaware of its absence. Eventually, on December 21, I received a call from a gophers attendant informing me that the card was found. It turns out that a young man used it after breaking into my car and he is now in jail. However, I am now facing significant financial losses. I discovered charges from Redbox for $63 for a movie I did not rent and another charge of $2.50 earlier. I have never used Redbox and find this situation frustrating as I have been a victim of fraud multiple times in the past.

I bought a green dot gift card at Rite Aid along with three others, all for $25 each. When I gifted them, three worked fine, but one showed zero dollars available. Rite Aid wouldn't take it back, so I've been attempting to contact green dot for over an hour with no luck. They request a card number, but when I provide it, they say the balance is zero. The card has never been used and was rejected on the first try. What should I do about this frustrating situation?

Hello, my name is Lakeysha Preston, and I have been a loyal Green Dot customer for over six years. Recently, I encountered an issue with adding funds to my second card, which is requesting additional information despite my existing account with your company. I am hesitant to share more personal details via fax without the ability to speak with a live representative. Furthermore, although the funds were supposed to be available for use, the card consistently shows "DO NOT HONOR" when I attempt to make purchases. As someone who works hard for my money at a local news company, I find this situation concerning and frustrating. I have tried reaching out multiple times without success, and I just want to resolve this and have access to my funds. It has been over a week, and I need assistance promptly.

I discovered unauthorized access to my Veterans Affairs (VA) account on Ebenefits in October 19, [redacted]. The culprit manipulated my direct deposit, diverting my benefits to a Green Dot card. This has caused substantial financial strain as I cannot meet my obligations, impacting my ability to care for my children. The VA is withholding payments, claiming an account exists. However, the account details provided do not match my information, such as my birthdate, social security number, and zip code. I request a transaction history including dates, times, and locations to confirm the fraudulent activity. As I have never owned a Green Dot card, the payments made to this account are highly suspicious. Kindly assist me in resolving this matter promptly. Best, Melvin T. Myles Jr.

I recently noticed that my bank card does not display my name; it was never updated to a personalized card. After changing my PIN number, I attempted to use it at an ATM, but it was declined. Subsequently, I attempted to access my account online and found it locked, containing my social security funds. I provided my name, address, date of birth, and last four digits of my social security number [redacted]. I urgently need access to these funds to pay my rent and other bills. Thank you for your prompt assistance in unlocking my account. Sincerely, John R. [redacted] Lagrange Rd Elyria, Ohio [redacted] DOB: Feb 1, [redacted]

I am looking to remove myself from the system. Unfortunately, I no longer have the phone number or email associated with the account opened in Missouri in [redacted] with a [redacted] phone number. I want to close the account and stop receiving any further cards. The account has been inactive for over four years until I recently activated the card two weeks ago. I am facing issues because the email account is no longer active, and I do not remember the phone number that was associated with the account a decade ago. I need help with this situation.

Paul J. bought a MoneyPak on 1/2/[redacted] at 6:22 PM at [redacted] N.W. Garden Valley. He shared the MoneyPak number with me, and I tried loading it to my eligible Green Dot card. After waiting for 20 minutes as instructed, Paul mentioned that the cashier said the MoneyPak was not loaded. I then updated my phone number and reset the password, encountering issues due to suspicious activity on the account, which made the MoneyPak unusable. The instructions mentioned reporting to the police if I believed the card was stolen before requesting a refund, which I found concerning, as thieves wouldn’t likely report themselves. The process made it difficult to access the funds quickly, impacting my ability to pay rent and other expenses. Despite being a loyal Green Dot customer for over five years, customer service was unable to assist effectively, causing frustration. I'm waiting for a $60 refund for over a month, finding the service disappointing and the refund process taking too long.

I have spent quite a bit trying to activate your Gold Visa Debit cards and am frustrated with the lack of assistance for cancelling unauthorized charges and navigating your services. I have encountered issues with charges on the cards without my authorization. I provide card numbers for your reference. I request a refund for all unauthorized charges and assistance in getting the funds returned to me in cash with minimal fees. Once resolved, I would like all cards cancelled to avoid further charges. I provide my details for your reference. Thank you, Walter T. Cleff III.

Green Dot Bank has withheld $50, my deposit for a hotel room made on November 15, [redacted]. The front desk informed me that it would take 14 days for the funds to be released. I utilized a Walmart money card for this transaction. Despite numerous attempts to contact them, I have only been directed to call the number on the back of my card by an automated system. It has been three weeks of unsuccessful attempts to reach Green Dot Bank. When purchasing a prepaid debit card, access to customer service should be readily available. Unfortunately, with the Walmart money card, this has not been the case. Even Walmart has been unable to assist as they claim no involvement in this part of the product. Green Dot Bank's lack of customer support is concerning, especially considering the difficulty in retrieving my own funds. I feel frustrated by their actions, as it is essentially holding my money without reason. The resources provided by gethuman.com for the Walmart money card have not been helpful. Is there any alternative way to resolve this issue?

I have been attempting to reach a live representative for the past 30 minutes using both provided phone numbers. Despite my efforts, I have not been able to connect with a person. I am a senior citizen on a fixed disability income dependent on direct deposits to your company for over 3 years. Recently, I placed an order on Wal-Mart.com on 12/31/18. After receiving an email stating part of my order was canceled due to product unavailability and that my card would not be charged until shipment, I was surprised to find a charge of $[redacted].80 the same day. When I called, the call center in the Philippines could not provide me with your corporate address or phone number, which I found frustrating. I was informed that my refund was pending until 1/8/19, even though the charge should not have occurred per your website information. Upon contacting again after delivery, I was dismayed to discover the credit would be delayed further due to a required investigation form. Being financially cautious, I am distressed by this situation as it jeopardizes my ability to pay my bills. I plan to consult the Better Business Bureau and seek legal advice regarding this matter with your company and Wal-Mart.