Green Dot Customer Service Issues

On August 14th, I added $[redacted] to my Walmart Visa debit card. Shortly after, I tried to use it for gas, only to find the pump broken. I swiped the card twice with no success and later noticed my balance dropped to 0. Two pre-authorization transactions for $75.00 and $74.92 appeared, but no payment was reflected on the register. Despite assurances that the amounts would be returned within 24 hours, they still haven't been refunded as of 10 am on August 16th. Customer service now says it may take until August 22nd for the credit to be applied, prolonging the hold on $[redacted].92. I urgently need the credit expedited to access my cash deposit being needlessly withheld.

On August 14th, I loaded $[redacted].00 onto my Walmart Visa debit card. Shortly after, I attempted to purchase gas, but the pump wasn't working correctly. After several unsuccessful tries to use my card, I managed to fill up with the help of the station attendant. However, two pre-authorization debits of $75.00 and $74.92 were mistakenly deducted from my card, leaving me with a balance of 0. Although Customer Service assured me the funds would be returned within 24 hours, they now say it might take until August 22 without a clear explanation. I urgently need the $[redacted].92 credited back to my account.

I have been a Walmart Money Card (Visa) holder for nearly 2 years without any issues. Unfortunately, I lost my card recently and canceled it. I had made 2 online payments using my checking account information before canceling the card. Despite being assured by a representative that those payments would go through, the gas company informed me today that they were not honored. Furthermore, I cannot access my recent $[redacted] direct deposit, my account is blocked online, and my Maverick Nitro Card purchases have been declined due to the situation. I am unable to contact customer service for assistance. This experience has left me frustrated and without access to my funds or clear information on how to proceed.

I am having a dreadful experience with Green Dot services. Their mistake has led to financial strain, making it challenging to pay rent and buy groceries. My money is stuck on a blocked card, including my paycheck. Despite sending my ID multiple times, customer service has been unhelpful and misleading. This situation is causing me significant distress and impacting my family. I demand the block on my card be removed promptly and expect a resolution today. Green Dot's actions are unacceptable, and I will take legal action to address the damages they have caused. - E.L.R.

I contacted you on February [redacted] regarding the original card I never received. At that time, I was informed I couldn't purchase another card and transfer my funds. Later, in March [redacted], when I tried to update my address, I was asked for ID verification, which I didn't have. By June [redacted], with my ID in hand, I sent my information to [redacted] but it was incorrect. Subsequent attempts to reach the correct email were futile, and by July [redacted], the card I activated was still blocked due to an error in the address. Despite updating my address in your records, I was charged monthly fees, depleting my balance from $74 to $19.16. I have diligently tried to resolve this issue for six months without success. Why am I being charged for a card that is blocked and inaccessible to me according to your records? Card ending in [redacted] under the name April Martin at [redacted] Rose Thorn Place Apt 1, Charlotte, NC [redacted].

I have been a Walmart Green Dot card holder for over a decade without experiencing any issues. Recently, on August 16, [redacted], I underwent dental surgery in Houston, TX, and needed to make a substantial payment using my cards. Despite contacting customer service the day before to confirm my daily deposit limit of $2,[redacted].99 per card, I faced challenges when attempting to load funds at a Walmart location in Houston. Following unsuccessful attempts, I managed to load different amounts on my cards at other Walmart stores. To my surprise, I received an email at 1:00 a.m. notifying me that all my cards had been closed and I could no longer use or load money onto them. This abrupt action has caused inconvenience as I relied heavily on these cards for my banking needs. I am seeking assistance in resolving this situation promptly. I can be reached at [redacted]. Your prompt attention to this matter would be greatly appreciated.

I deposited $[redacted] to my secured credit card on August 12th but am unable to access the funds. Despite multiple attempts to contact customer service, I have not been able to speak to a representative. The automated system claims my card is invalid, which is concerning. I request a prompt resolution to either issue me a working card or refund my deposit. If not resolved, I will seek legal action and file complaints. You can reach me at [redacted]. Thank you for your immediate attention to this matter. - M.T. from Scottsdale, AZ.

I have a Green Dot card through Walmart with two incomes directly deposited to it. Unfortunately, the card was skimmed and duplicated, leading to a fraudulent charge being posted yesterday. I took the necessary steps, including finding video surveillance of the thief and filing a police report. However, I have had difficulty getting assistance from your company. Despite being told to call back when the charge was no longer pending, the automated line now won't connect me to a representative. I believe once my innocence is proven, my funds should be credited, and a temporary account should be set up for me to use. Currently, I am unable to access my money, which is affecting my ability to pay bills and debts. I am seeking an update to share with my creditors regarding when my funds will be available for payment.

I recently received my replacement card but encountered issues trying to validate it. After calling, I was asked to upload my ID, but the site wouldn't allow it. This situation has resulted in me being unable to access my $[redacted]-$[redacted], causing my rent to be past due, and incurring NSF fees due to failed payments. I urgently need my card to be functional to handle my bills and resolve these fees. Despite being a customer for two years, the lack of customer service and ongoing problems are frustrating. I require immediate assistance to resolve this matter and restore access to my funds so I can purchase essentials like groceries. Thank you.

I have had a TurboTax prepaid card for nearly a year. Unfortunately, on July 13, [redacted], my wallet was stolen, including my card. I promptly reported the incident to the police and Green Dot, filing a dispute and requesting a new card. Despite my efforts, the dispute team rejected my claim, holding me accountable for charges made after the theft. I firmly believe that as a cardholder, I should not be liable for unauthorized transactions once I reported the theft. I have escalated the matter by reaching out to the Better Business Bureau, Consumer Affairs, and even contacted the FDIC. I expect a resolution and a refund for the unauthorized charges attributed to my stolen card.

Hello, my name is John Stringfield and I am an Uber driver. I had a GoBank card associated with my Uber account, but it was compromised. Following some suspicious deductions, I canceled the card. After Uber or the refunding entity tried to issue a refund to the card, you flagged it for suspicious activity, locking both the card and my account. Despite trying to upload verification, it didn't work, and a new card you sent me for activation also got locked. I urgently need assistance to activate the new card or provide my ID photo for access to my funds. Please, email me at [redacted] to guide me on resolving this issue promptly. It is crucial for me to access my funds as I have family responsibilities. Thank you for your cooperation in rectifying this matter.

I bought a Green Dot card on August 6th, [redacted], but accidentally scratched off some of the numbers on the back, making it impossible to load the cash onto another card. Despite sending all required documents to Green Dot, I haven't received any help from them. I am struggling to access their phone system as I lack a 16-digit account number and they don't recognize my social security number. It seems challenging to reach them for support. I believe this issue with the numbers on the card is common, so I'm surprised they can't assist me with the provided documentation. My main goal is to access my funds currently held in Green Dot's accounts. -J.M.

I recently reported my card stolen, and the replacement never arrived. After another attempt to send the card, it still has not reached me. I received an email about suspicious activity and was asked to provide my passport for verification. However, the verification link requested my 16-digit account number, which I don't have due to not receiving the card. I can't use the old card number since it was canceled. When I try to reach a live person, the system prompts me to enter my Social Security number, which leads to a request for the last four digits of my card number - information I can't provide as the cards have not been delivered. This lack of direct communication is frustrating, and I am unable to access the $[redacted] in my account since the 12th of this month. This experience has been disappointing, and I am considering alternative service providers.

I recently reported my card stolen and a replacement was mailed to me, but I never received it. A second replacement was expedited yesterday, but it hasn't arrived yet. Today, I received an email saying my account is on hold until I verify my identity using documents like a passport. When I clicked the link provided, it requested account information that I don't have due to not receiving the new card. I tried calling customer service, but couldn't speak to a live representative without the account details. The old card number doesn't work since it's been canceled. I urgently need access to the $[redacted] in my account, but the lack of live customer support is frustrating.

I recently set up direct deposit, but Green Dot rejected the payment, causing me financial stress. Despite making a purchase online successfully, I am now unable to access my account and my pin is not working. I do not want to wait for a pin number to be mailed to me; instead, I am requesting that my online account be reopened so I can log in. Additionally, I need to update my phone number on the account. I have tasks to complete today and this issue is consuming my time. I have experienced similar problems with Green Dot since [redacted], and I am reaching my limit. Thank you for your assistance.

My account is currently blocked until Green Dot Bank receives an email from me, which may take up to 5 days. The IRS tried to freeze my account, but Green Dot Bank cannot legally do so under federal law due to my minor child's social security disability payments being directly deposited into the account for years. I am seeking a contact who can explain why my legal rights were disregarded. I was informed that the account freeze was due to automated system detection of suspicious activity, not from the IRS. In the past, a similar situation was quickly resolved when I contacted the bank. I requested contact details for Green Dot Bank's legal counsel and was told they couldn't provide that information. They also stated they don't have a corporate number or a superior to escalate the issue. If this matter is not resolved promptly, I will consult with an attorney, as the bank must comply with federal laws regardless of the source of the freeze request. The account freeze affects my ability to access my child's disability funds, and I insist on knowing who at Green Dot made the decision to disregard the law and violate my rights.

I've been attempting to load my MoneyPak card onto my GreenDot card, but the system is indicating that an account was opened. I did not create an account on the MoneyPak card. Unfortunately, I am unable to load it onto my debit card. I'm currently stuck and unable to contact customer support for assistance.

I attempted to activate my Greendot Debit MasterCard, but received a message stating that my identity was not recognized. When I try to load money onto the card at a store, the transaction is declined each time. I followed the instructions to send a picture of my state ID, which was approved. I'm in need of assistance with this issue to avoid having to purchase another card and potentially lose the funds already loaded onto the current one.

I purchased a Visa Gold prepaid card at Wal-Mart and loaded $[redacted].00 onto it in the hopes of buying car insurance for my truck. Unfortunately, I have lost the card but I still have the packaging with the UPC symbol. I may not have registered it properly initially. Despite attempts, I have been unable to reach a real person to assist me as they cannot locate my social security or card number. I am worried about the funds being inaccessible. How can I retrieve my funds? Any assistance would be greatly appreciated.

Hello, my name is Patrick Durtsche. I have been extremely frustrated with the service provided. Communication has been challenging as it seems we struggle to understand each other. Despite multiple attempts to resolve issues over the phone, they remain unresolved or get even worse. I paid an extra $15 for expedited delivery of a new card, hoping to solve the problem. However, upon receiving it, the card was blocked. I understand the need to verify my identity, but I urgently require access to my funds before this weekend for a family trip. Is there a physical office I can visit to speak with someone directly and resolve this matter promptly? This situation is incredibly frustrating, and I hope to get it sorted out soon.