Green Dot Customer Service Issues

Hello, my name is Kristun. I recently purchased one of your cards but discovered it is temporary, and I cannot withdraw money from it. I reached out to customer service for assistance but have not received a clear explanation as to why I cannot get a permanent card to access my funds. I need the money for my personal business. Could you please advise on how I can transfer my money to another card or provide me with a solution? Kindly email me at [redacted] with the necessary steps. Thank you.

I purchased a Green Dot prepaid debit card on 08/01/[redacted]. The store clerk assured me it was activated, but I am unable to register it. The 16-digit pin is not being recognized, and my birthday in numerals is not being accepted, although I know it is correct. I cannot reach a live person, and the store where I bought it won't issue a refund. I will make one more attempt before escalating this to the BBB. I currently have no funds due to this issue, and my children are hungry. I trust Green Dot, as they are known for their excellent services and being a bank, to resolve this matter. This situation is frustrating, and I feel as though I am being deceived. I will give it another try within the hour. I understand that mistakes can happen, but based on my research, this seems more like a scam than an error. People may give up trying to activate their cards and accessing their money, leading to profits for the company. I value honesty and fairness and hope this issue can be resolved promptly and justly. Your cooperation and swift action would be greatly valued. Thank you. Regards, Jeri.

On July 29, [redacted], my partner and I made a reservation through Agoda. The website indicated that we needed to provide a credit card to secure the booking, but no charges would be made until we checked in at 3 PM. I reached out to the hotel at 4:15 PM to explain we couldn't make it due to a family emergency, and they acknowledged the situation. However, to our surprise, when we tried to use the card later, it was declined. Unable to reach the hotel by phone, I emailed them with no response. Turning to Agoda, they mentioned it was at the hotel's discretion as they marked us as a no-show. Despite my call explaining the situation and confirming no charges would be made, the hotel categorized me as a no-show. I simply seek a refund for the amount charged.

Hello, I am reaching out regarding an issue I am facing with activating my new card for employment purposes. Unfortunately, I am unable to connect with a representative from Green Dot to resolve this matter. To ensure that my direct deposit is set up on time, I am sharing the routing number and account number here: Routing Number: [redacted]20 Account Number: [redacted][redacted] If needed, I will require a replacement card to be sent. I appreciate your assistance in addressing this concern promptly so that I can complete my new hire paperwork without further delay. Thank you. Best regards, Miranda Grim

On August 11, [redacted], I loaded $[redacted] onto my Rush prepaid card using a Moneypak reload card. After uploading my identification on Moneypak.com, I was asked to resend it as it was not visible. I contacted customer support, and a representative mentioned that the transaction was pending and should take 45 minutes to complete. However, the funds have not appeared on my card, and I have been unable to reach another representative since. I am disappointed by the lack of professionalism from a company of this size. The Moneypak reference number is [redacted] [redacted]. I can be contacted at [redacted]. Thank you for your assistance. - C. Coleman

On August 11, [redacted], I loaded $[redacted] onto my Rush prepaid card using a Moneypak reload card. Upon uploading my identification on Moneypak.com, I was informed it was not visible. After resubmitting my identification and contacting customer support, a representative mentioned my transaction was pending and the funds should appear on my card within 45 minutes. Unfortunately, the funds have not been loaded, and I have been unable to reach another representative since. I am concerned about the lack of professionalism in providing updates on the status of my funds. The Moneypak reference number for the $[redacted] transaction is [redacted] [redacted]. Please assist me in resolving this issue promptly. Thank you for your attention to this matter. -Cher C.

I recently received my personalized Green Dot card and the same day, three unauthorized "cash distributions" were made from my account: one for $[redacted], one for $[redacted], and one for $50, totaling approximately $[redacted]. Despite finding my personalized card unopened in my kitchen, these charges were not authorized. While I have verified all other transactions as valid, I cannot verify these withdrawals. I tried to submit my ID photo to confirm my identity, but the system rejected it twice, claiming the images were unclear. I am unable to access my account or activate my new card without submitting the required photos. Can I send the photos via email? Additionally, I request that the unauthorized cash distributions, especially the $[redacted] one, be reversed.

My Green Dot account has been frozen because I reported three transactions that were made within minutes of each other on the day my personalized Green Dot card arrived at my house. I have since ordered a new Green Dot card, but I am unable to activate it because my account is frozen. I had $[redacted] in my savings vault, and it appears that since my card is closed, the money has been moved back to the card. However, I cannot confirm this because my account is frozen. While Green Dot investigates the cash disbursement issues, I would like them to transfer my $[redacted] to another card that is solely mine, with only that amount on it for now. I recently had a baby and am on maternity leave, and the funds were saved up for this time. Please assist, Green Dot. Best regards, H. Schmidt

I successfully logged into Greendot this morning, but now when I click on login, nothing happens. It seems like there might be some technical issues on your end. I've been attempting to resolve this for three hours by stating I forgot my password, but the system keeps giving me vague responses and requesting information like SS codes and old passwords, which is not helpful. If I can't receive a human response by tomorrow, I may have to seek assistance elsewhere to avoid late charges on my bills. When trying to call Greendot, the link leads to an error message stating "The address wasn’t understood."

About three weeks ago, my wallet was stolen. After almost two weeks of back and forth with Green Dot, I finally received a new card. However, the $5 transaction to pay for the replacement blocked my account. I now have a replacement driver's license and have uploaded it three separate times. My hard copy license is due to be mailed in 40 days. I have been a customer with you for years, and this situation is very disheartening. I have been without access to my money to pay my bills since the 28th. Green Dot has not called me to resolve this; my phone was shut off because my money is on the card to pay the bill. I have been waiting for a phone call for four days now. They only respond through email. PLEASE unblock my card. This situation is making me consider contacting my lawyer, as I feel like they are trying to steal my money.

I need assistance with my disability payment. According to them, a deposit was sent on July 3 for my July income. However, I did not receive any deposit in July, even though I had one on June 8. They mentioned they can only resend it once the bank confirms it was not received. This situation is causing me hardship as I have been without electricity. Around the time of the missing deposit, my card information was stolen, and I had unauthorized charges. Despite reporting the fraud promptly, the charges persisted. I suspect the missing deposit could be related to these issues. I believe my card information was compromised during an online age verification process. I'm struggling without access to my funds and request assistance with resolving this matter promptly.

I am inquiring about my recent payment made to Walgreens for $87.00 using a Green Dot debit card yesterday at 3:17 pm to cover a bill. Despite numerous attempts to contact Green Dot's customer service and input my information, I have been unable to access my funds. This experience has left me feeling like a victim of theft, prompting me to consider filing a police report for this incident. At 62 years old, I find it unacceptable to be subjected to such frustration and disrespect from both Green Dot and Walgreens. I intend to escalate this matter to the Social Security Administration. The receipt assured me that the transaction would be processed within 15 minutes, but this has proven to be false. I demand a resolution promptly to avoid further consequences.

I have a Green Dot credit card and attempted to purchase a Green Dot MoneyPak. Unfortunately, I am unable to remember my old phone number associated with the account, making it challenging to load money onto my card. Despite contacting the bank multiple times, the only information provided was the last four digits of the phone number. My name is Troy Bridge, and I am facing difficulties adding funds to my Green Dot Visa due to the phone number issue. The process only allows me to change the security code, not the phone number, which must match the original one. Without remembering the old number, I'm unable to proceed. You can reach me at [redacted]

My boyfriend's paycheck was set to be directly deposited onto my Green Dot card on July 13th. The first paycheck went through without any issues. However, it has now been 30 days, and my card remains locked, preventing us from accessing the funds. We have submitted the requested documents multiple times since July 13th but have not received a clear explanation for the delay in processing. Every time we call, we are told they need more time - ranging from 5 days to 2 business days or just a few more days. The prolonged review of two state IDs and my boyfriend's check stub for the deposited paycheck is frustrating. Despite our cooperation, we have not received proper assistance, only apologies. The delay has led to the issuance of two case numbers, which I find unprofessional. I hope to avoid any fees for the period my card has been unusable and urgently need it unlocked with Kelsey B. added to my One Main Green Dot Card for registration.

I have been trying to obtain my routing and account numbers as I recently started a new job requiring direct deposit. Unfortunately, my online account was locked after reporting my card lost yesterday. Despite providing my information, the automated system cannot locate my details and has disconnected the call several times. It is crucial for me to confirm if the routing and account numbers will remain the same with the new card. I urgently need this information to begin working. Please reach out to me via email at [redacted] or by phone at [redacted]. Your prompt assistance on this matter is greatly appreciated. Thank you. -Kimberly M.

I recently wrote a check that Go Bank confirmed cleared via email and the app, yet the recipient was not paid as they were told my account was closed, which is not true. After receiving an apology email and a credit of $[redacted], I appreciate it, but I still need the $35 bank fee for the returned check that I have to pay the company. Furthermore, I lost 2 hours of work printing out confirmation emails at the library and going to the bank to resolve this issue. I have been unable to reach a representative over the phone despite multiple attempts, which is frustrating. Go Bank should rectify their error regarding the returned check and compensate me accordingly.

I am having difficulty reaching you. I received the card, and today the IRS withdrew funds too. They verified my ID, but why didn't you request it initially? I am currently facing issues because my card was stopped for unknown reasons, even though I used it before successfully. I suspect something suspicious is happening. I plan to escalate this to the United States Attorney for clarification. I regret not researching your reputation beforehand; it seems problematic. I value your attempts to reach me, but I only encounter automated responses or disconnections when I call, which is frustrating.

I have been attempting to contact your customer service department regarding my Green Dot card which was unexpectedly disabled. This has caused significant issues as I was anticipating my federal tax return to be deposited on the card, which necessitated me passing an identity verification process with the IRS. After a 10 day delay, it was finally deposited on the GreenDot card. Unfortunately, this situation has now put my living situation, storage unit, and car in jeopardy. I am extremely frustrated as I worked diligently for this money and was misled by a friend about using your card. I am considering escalating this matter to the Attorney General and Better Business Bureau due to the lack of customer service support and the perceived mishandling of funds. The inability to reach a representative and the abrupt card shutdown after just one use has left me feeling deceived and dissatisfied. I intend to warn others about the challenges I have faced dealing with Green Dot.

I am extremely frustrated with Green Dot. Their lack of communication and changing stories have caused major issues for me. Despite sending my identity verification seven times, my card remains blocked, resulting in late fees, unpaid bills, and inability to buy groceries for my children. This situation is causing me severe stress. I urgently need my money and card unblocked. Please contact me promptly to resolve this matter before I consider legal action for the physical and mental toll it is taking on me. Thank you.

I received a call from a Green Dot dispute staff on August 14, [redacted], at 6:15 pm on my cell phone, and I was informed by a female staff member that my dispute from a July 30th transaction was resolved in my favor. I was told that $[redacted].61 would be refunded to my account within one business day. However, when I checked my account on August 15, [redacted], the money was not refunded, and the automated voice message stated that my dispute was rejected. I requested to speak with a customer representative who transferred me to a dispute representative named Mike. After speaking with Mike, I asked to speak with a supervisor. Unfortunately, I was put on hold by the previous dispute representative and then the call was disconnected. I have been trying to reach a live staff member since yesterday without any success. Every time I call the number provided or enter my account number, I only encounter an automated system prompting me to select options. I am still unable to connect with the right customer relations representative.