Green Dot Customer Service Issues

My Greendot card, ending in [redacted], is still experiencing the same issues. I have reached out to my attorney, the Secretary of State, and the Better Business Bureau. The Secretary of State has sent me some helpful links via email. The Better Business Bureau has advised me to file a complaint, which I have done. As I research your company, I realize that I'm not alone in facing significant problems. It seems like there are issues with refunding people's money onto their reload MoneyPak cards. I am currently conducting an investigation into your company. It appears there may be more unlawful activities happening within your organization. This will not end until I have exposed your company to as many people as possible. Your lack of professionalism is unmatched by any other company I have dealt with. I am determined to report you to every regulatory body possible for any illegal activities. Rest assured, I am committed to bringing this to light.

I am extremely frustrated with the situation regarding my funds. Despite submitting all necessary documents, my money has not been returned. The lack of communication and assistance from the company has been disheartening. I am currently exploring legal options to address this issue. This experience has been incredibly distressing, and I will not be utilizing the services of Green Dot or Walmart in the future. As a mother with two children facing the possibility of losing my home and struggling to provide for my family, it is imperative that my funds are released promptly. I urge for a resolution to be reached promptly.

On July 18th, I visited Ace Check Cashing in Charlotte, NC to withdraw funds from my account. There were four withdrawals made on my card that day, but I only received money for three of them. The clerk mentioned the first transaction wasn't completed, and I have receipts to support this. Despite reaching out to three different individuals at Green Dot, I have been given varying dates for when the money would be refunded to my card, each time with delays. Initially told it would be resolved by July 31st, then August 2nd, and now another representative stated it might take until August 10th. I have bills that need to be paid, and the prolonged process is causing frustration as this issue was supposed to be resolved promptly.

A few weeks ago, I purchased a $[redacted] Moneypak for a friend but encountered an issue as the cashier scanned my ID at Walgreens, preventing it from being loaded onto the card. I then tried to load it onto my personal debit card but was blocked due to suspicious activity. I promptly submitted a refund request with pictures of the Moneypak card and receipt to Green Dot. Despite this, I have not received any response from them. I am seeking a refund for the unprocessed Moneypak and would appreciate swift action on this matter.

Please refrain from charging my account for inactivity as it was blocked. Kindly remove all charges. Due to security concerns regarding computer hacking and identity theft, I am unable to upload my ID online or provide my card number. I have experienced a theft of $[redacted] from another account and do not conduct banking activities online. I request immediate access to the account. Could I provide my ID information now for you to open the account? Additionally, I need assistance transferring funds from another account to Green Dot. I prefer speaking with someone at the bank to facilitate the transfer rather than conducting it online due to past theft incidents.

My account got blocked due to unauthorized charges. I got a new card on 08/01/[redacted] and uploaded my photo ID as instructed, but the block hasn't been lifted after 8 days. I was initially told it would take 2 business days, then told today it would be 5 days. I urgently need this block removed. This has been a terrible experience, and it feels like my money is being held hostage.

I'm having difficulty activating my card after registering it. I have almost $[redacted], which is a full paycheck I cashed, stuck in limbo. I tried searching online for solutions but couldn't find any helpful information. I also attempted to contact customer service but the automated voice and the representative I spoke to were not able to assist me. I was disappointed to find out that I couldn't access my cash. My main goal was to use this card for withdrawals when needed. Unfortunately, that seems impossible now. I hope to get a refund for the $[redacted] I can no longer access due to the card activation issue.

I signed up and added my card, but unfortunately, it wouldn't activate. I am now left with nearly $[redacted], which was a full paycheck I had cashed, stuck in limbo. Despite my attempts, the website was not useful, and my searches for help only led me in circles. Even calling the customer service line was unproductive, with the automated system proving frustrating and the one human representative offering no resolution. I was informed that I couldn't access my funds without any explanation, which was the main purpose of obtaining the card. My $[redacted] is now inaccessible, and I just want a refund. Despite an offer from Green Dot, reaching out to them again seems futile, and all I am seeking now is to have my money returned.

I purchased a Greendot Cashback Visa card, but cannot activate it as I keep getting an error message saying I am locked out for 24 hours. After finally reaching a customer service representative, they claimed they sent a refund to a different address, which I know is impossible since I hadn't contacted them prior. The representative then changed their story and said the refund wasn't actually sent. They instructed me to try again tomorrow, despite my struggles trying to register the card for the past week. Feeling helpless and frustrated as I need access to my money, especially when there was no supervisor available and the agent abruptly ended our call. I am in dire need of assistance to resolve this issue promptly.

I have encountered difficulties activating my card, which has resulted in the inability to access my funds both in person and online. Despite registering the card through an account, it remains inactive. This has left my recent paycheck, meticulously converted to cash, in a state of uncertainty. The online resources failed to provide a solution, with search results pointing me towards paper checks rather than resolving the card activation issue. Contacting customer service via phone was equally unproductive, as the automated system and the representative offered no assistance in activating the card. Repeated attempts only led me back to square one, with no clear explanation provided. The primary reason for acquiring the card was for easy access to my funds, a capability that is currently unavailable. At this point, a refund is the most desired resolution, as I have exhausted other avenues for assistance.

I encountered difficulties while trying to activate my card as I have been unable to access my funds or use it online. The card details I provided seem not to match any existing card with the correct digits, CVV, and expiration date. Despite creating an account and registering my card, I am still unable to activate it. With almost $***, my entire paycheck, in limbo, I find myself frustrated by the lack of assistance from the website, including unhelpful search results and an unsuccessful attempt at activating the card. My efforts to seek help through calling were also futile as the automated voice system and the limited human support provided no resolution. My primary goal for the card was to have cash access which is now jeopardized. Without a clear explanation or guidance, I feel helpless and just desire a refund for the amount I am unable to access.

My card was stolen, and I reported it to the TurboTax Prepaid Visa card and filed a police report. The dispute was investigated for about six days, and they closed the case stating they couldn't take further action. I tried to reopen the case, but they kept saying they couldn't see the transactions on the stolen card, asking me to wait for a call back the next day, which never occurred. I am not accountable for the charges on my stolen credit card that I reported to the authorities and Green Dot. I would like this issue resolved as this has been an awful customer service experience.

I purchased a Green Dot card at Walgreens on Pinole Valley Rd in Pinole, CA, around 4:27 pm. When I got home and tried to scratch off the silver covering on the back to reveal the number, it kept tearing into small pieces. As I was scratching off the small pieces, it partially removed the first and second sets of numbers. I attempted to call your company, but the automated service was frustrating and kept hanging up without providing an option to speak with a live person. I do not have an account or login membership; I was just sending $50 to a friend, which I have done several times in the past, needing only the covered number. My name is RC Carrier. Could someone please give me a call back? Thank you.

I contacted customer service to get a replacement card after losing mine. Initially, I was sent a card from an old account with no balance and a security block. After speaking with a supervisor about my urgent need for funds to pay rent, she said she would send a new card without a block. However, after waiting the advised business days, the card did not arrive. When I called back for an update, I was told the card was never actually sent because I got disconnected before providing my address. The supervisor mentioned approving a balance transfer and assured me a new card would be sent, needing to be purchased and activated with the same information as the account. The issue escalated due to errors in card replacements and balance transfers, triggering a security lock on my account until I can verify my identity by submitting a photo of my lost ID. This situation will delay my access to funds for an additional four business days. I am frustrated by the multiple mistakes made by the company, leading to a week-long ordeal just to access my paycheck. Additionally, unresolved accounts with negative balances from past service fees add to my discontent. As someone who works in banking, I am surprised by GreenDot's lack of compliance with federal reserve regulations, causing unnecessary complications.

I bought a Green Dot card, but when I scratched the strip on the back, I only found 10 digits instead of 16. I'm unable to access the funds, and the staff at Duane Reade/Walgreens in NYC could not assist me. I suggested a replacement card, but they seem unable to help. Your system is frustrating; it feels like I'm doing all the work to find a solution. The $5.95 fee seems unfair when I can't get simple answers. I have the card and receipt; there must be a way to fix this and access my money. A phone call with a solution would be appreciated, but I mainly need access to my funds. - JM

Hello, my name is Shomari Mitchell. On Friday, I sent $[redacted] to Yusuf Davis via Cash App. The transaction was refunded as Yusuf couldn't access the funds. I was informed that the refund would be processed back into my account by Tuesday, August 7th, [redacted]. However, the money has not appeared. After contacting Cash App, they directed me to reach out to Green Dot. Despite repeated calls to customer service, I was disconnected by four individuals. The lack of progress on this matter is frustrating. Sincerely, Jordan Cash Debit Operations Team at Square

Hello, my name is Phillip Shores. I bought two MoneyPak cards, one on August 1st and another on August 2nd, [redacted]. The first one was for $[redacted].00, purchased in Anderson, SC, and the second was for $[redacted].00, bought in Ruston, LA. I shared the 14-digit PIN with my girlfriend to pay our bill, but the numbers got locked due to suspicious activity. We managed to load $[redacted].00 a few days later, but I am now out $[redacted].00. I filled out a refund request over 5 days ago, but I have not received my money. I have the receipts and cards. How can we resolve this, please? Thank you for your assistance.

I filed a transaction dispute last week regarding a payment to my internet provider. I paid $[redacted] to restore the service, but was asked for an additional $[redacted], leading me to request a refund. Following the dispute, I had to replace my card which I felt was unnecessary. Now, with the new card, a block has been placed on it. I am unable to provide a photo ID immediately, face a two-day processing time, and fear not being able to access my deposited check in the morning, affecting my ability to support my children. I urgently need the block lifted to ensure my direct deposit goes through on time for bill payments and to provide for my family.

I bought a $[redacted] prepaid Visa gift card in June, but it didn't work. Walmart in Council Bluffs, IA where I purchased it says I need the original cardboard holder, which I don't have. I've called multiple times, they asked for the original package and receipt which I can't provide. Walmart claims there's no record of the sale but then tells me the purchase date. I've never had issues with prepaid cards until I bought this one from Walmart. In the future, I'll stick to buying from Baker's, HyVee, Kmart, Target, or even gas stations. I'm struggling to get help from Walmart, so I may contact the Better Business Bureau and local news. My name is Ruth Patterson.

My card has been blocked due to excessive activity. After submitting my ID, I received an email stating it was not legible and needed to resend it. Despite sending it three times, I am still facing this issue. Last month, on 7/3/18, MoneyPak division asked me to upload my card without any problems. Since my ID is the same, I am confused why there is a difficulty this time. 1) I sent the same ID in the same way. 2) My ID is already on file, why can't it be cross-referenced? 3) The pictures are clear; the problem might be on Green Dot's end. 4) For someone with a disability who pays bills at the start of each month, this situation has caused significant hardship. I have sent the ID three times and need the block removed urgently.